Chapter 9: Support; Frequently Asked Questions - Promise Technology VTrak E610f Product Manual

Chapter 9: Support

This chapter covers the following topics:
• Frequently Asked Questions (below)
• Contacting Technical Support (page 355)
• Limited Warranty (page 358)
• Returning the Product For Repair (page 360)

Frequently Asked Questions

What kind of disk drives can I use with VTrak?
VTrak supports 1.5 and 3.0 GB/s Serial ATA disk drives and 3.0 Gb/s SAS
drives. VTrak E-Class does not support Parallel ATA (PATA) disk drives.
How can I tell when the VTrak has fully booted?
When the VTrak is fully booted up, the Power and FRU LEDs will light up
green. If a disk array is present, the Logical Drive LED will light up green
also. The Controller heartbeat LED blinks once every two seconds.
Why does VTrak come with a Command Line Utility?
First, to assign your VTrak an IP address in order for the WebPAM PROe
management software to connect to it. Second, in the event of a network
failure, you can still access the VTrak. Third, some users prefer the
Command Line Utility.
Why are all the disk drives in my JBOD marked Dead?
This condition happens when the JBOD expansion subsystem is
disconnected from the RAID subsystem, powered off while the RAID
subsystem is running, or powered on after the RAID subsystem was
powered on. Use the force online function to restore the disk drives. See
page 135 or page 187.
WebPAM PROe was working OK. But then it timed out. What do I do now?
The network connection can time-out for several reasons. When an open
connection has no action for a specific amount of time, the connection times-
out automatically for security reasons. When you attempt to use WebPAM
PROe, it returns to the login screen.
At the login screen, all you need to do is click the Login button.
Have your administrator change the Web Server session timeout interval.
See "Making Web Server Settings" on page 100 or page 230.
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