CyberData 11304 Operation Manual
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CyberData 11304 Operation Manual

Singlewire-enabled voip emergency intercom
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The IP Endpoint Company
Singlewire-enabled
VoIP Emergency Intercom
Operations Guide
Part #011304
Document Part #930947A
for Firmware Version 10.4.0
CyberData Corporation
3 Justin Court
Monterey, CA 93940
(831) 373-2601

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  • Page 1 The IP Endpoint Company  Singlewire-enabled  VoIP Emergency Intercom Operations Guide Part #011304 Document Part #930947A for Firmware Version 10.4.0 CyberData Corporation 3 Justin Court Monterey, CA 93940 (831) 373-2601...
  • Page 2 CyberData Corporation. This manual, and the products, software, firmware, and/or hardware described in this manual are the property of CyberData Corporation, provided under the terms of an agreement between CyberData Corporation and recipient of this manual, and their use is subject to that agreement and its terms.
  • Page 3 Potential safety hazards are identified in this manual through the use of words Danger, Warning, and Caution, the specific hazard type, and pictorial alert icons. CyberData Corporation 930947A Operations Guide...

  • Page 4: Important Safety Instructions

    Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. GENERAL ALERT Warning The PoE connector is intended for intra-building connections only and does not route to the outside plant. GENERAL ALERT CyberData Corporation 930947A Operations Guide...
  • Page 5 Browsers Supported The following browsers have been tested against firmware version 10.4.0: • Internet Explorer (version: 10) • Firefox (also called Mozilla Firefox) (version: 23.0.1 and 25.0) • Chrome (version: 29.0.1547.66 m) • Safari (version: 5.1.7) Operations Guide 930947A CyberData Corporation...

  • Page 6: Table Of Contents

    Appendix B Setting up a TFTP Server B.1 Set up a TFTP Server ......................74 B.1.1 In a LINUX Environment ....................74 B.1.2 In a Windows Environment ..................74 Appendix C Troubleshooting/Technical Support C.1 Frequently Asked Questions (FAQ) ..................75 Operations Guide 930947A CyberData Corporation...
  • Page 7 C.4.1 Warranty & RMA Returns within the United States ............77 C.4.2 Warranty & RMA Returns outside of the United States ..........78 C.4.3 Spare in the Air Policy ....................78 C.4.4 Return and Restocking Policy ..................78 C.4.5 Warranty and RMA Returns Page ................78 Index Operations Guide 930947A CyberData Corporation...

  • Page 8: Chapter 1 Product Overview

    To identify the VoIP Emergency Intercom, look for a model number label similar to the one shown in Figure 1-1. Confirm the following: • The model number on the label should be 011304. • The serial number on the label should begin with 3041. Figure 1-1. Model Number Label WWW.CYBERDATA.NET...

  • Page 9: Typical System Installation

    VoIP Emergency Intercom can be installed as part of a VoIP phone system. Figure 1-2. Typical Installation—Door Entry/Access Control Generic PoE Switch IP Phone Door Strike VoIP Intercom VoIP Intercom IP-PBX Server InformaCast Server Operations Guide 930947A CyberData Corporation...

  • Page 10: Product Features

    Tamper proof design • Concurrent SIP and multicast paging • Dry contact relay for auxiliary control • Autoprovisioning • Configurable audio files • Night Ringer • Door closure and tamper alert signal • Peer-to-peer capable Operations Guide 930947A CyberData Corporation...

  • Page 11: Supported Protocols

    • Packet Time 20 ms • Audio Encodings PCMU (G.711 mu-law) PCMA (G.711 A-law) 1.5 Supported SIP Servers The following link contains information on how to configure the device for the supported SIP servers: http://www.cyberdata.net/support/server/index.html Operations Guide 930947A CyberData Corporation...

  • Page 12: Product Specifications

    FCC Class A, UL 60950 Auxiliary Relay 1A at 30 VDC Dimensions 5.118” x 5.118” x 2.25” (H x W x D) Weight 0.71 lbs./shipping weight of 1.1 lbs. (0.32 kg/shipping weight of 0.5 kg) Part Number 011304 Operations Guide 930947A CyberData Corporation...

  • Page 13: Chapter 2 Installing The Voip Emergency Intercom

    VoIP Emergency Intercom parts. Note Appendix A, "Mounting the Indoor Intercom" for physical mounting information. Table 2-1. Parts List Quantity Part Name Illustration Intercom Assembly Installation Quick Reference Guide Intercom Mounting Accessory Kit Operations Guide 930947A CyberData Corporation...

  • Page 14: Intercom Components

    Upon initial power or reset, the Call Button LED will illuminate. • When the software has finished initialization, the Call Button LED will blink twice. • When a call is established (not just ringing), the Call Button LED will blink. Operations Guide 930947A CyberData Corporation...
  • Page 15 The Call Button LED will still blink during initialization and calls. • The Call Button LED flashes briefly at the beginning of RTFM mode. Figure 2-2. Call Button and Call Button LED Call Button and Call Button LED Operations Guide 930947A CyberData Corporation...

  • Page 16: Intercom Setup

    Intercom from a non-PoE 12VDC power source as an alternative to Network PoE power. Use of these contacts for any other purpose will damage the J3 Terminal Block Intercom and void the product warranty. can accept 16 AWG wire Operations Guide 930947A CyberData Corporation...

  • Page 17: Using The On-Board Relay

    GENERAL ALERT The CyberData device has a built-in relay that can be activated by a web configurable DTMF string that can be received from a VoIP phone supporting out of band (RFC2833) DTMF as well as a number of other triggering events.

  • Page 18: Wiring The Circuit

    Pin 4 - Relay Normally Open Contact Pin 5 - Sense Input Pin 6 - Sense Ground Strobe Light DC Source Sense Input 1 A @ 30 VDC J3 Terminal Block of the CyberData Device Operations Guide 930947A CyberData Corporation...
  • Page 19 Please refer to the Door Strike Intermediate Relay Operations Guide for connection specifics. AC Source DC Source Door Lock Sense Input If you have questions about connecting door strikes or setting up the web configurable options, please contact our support department. http://www.cyberdata.net/support/voip/index.html Operations Guide 930947A CyberData Corporation...
  • Page 20 Figure 2-6. Wiring Diagram 802.3af Compliant Ethernet Switch AC Source DC Source Please refer to the Networked Door Strike  Intermediate Relay Operations Guide for  connection specifics. Sense Input Aux Button Operations Guide 930947A CyberData Corporation...

  • Page 21: Identifying The Voip Intercom Connectors

    Table 2-2. Connector Functions Connector Function Call Button LED Interface Microphone Interface Speaker Interface Keypad Interface — Not Used Auxiliary Strobe Connector — Not Used Proximity Sensor Interface — Not Used JP10 Disables the intrusion sensor when installed. Operations Guide 930947A CyberData Corporation...
  • Page 22 Auxiliary Strobe Connector — Not Used Reserved (Factory Use Only) RTFM Section 2.9.6, "RTFM Button". a.Do not install a jumper. Momentary short to reset. Permanent instal- lation of a jumper would prevent the board from running all together. Operations Guide 930947A CyberData Corporation...

  • Page 23: Activity And Link Leds

    Activity light blinks when there is network activity (see Figure 2-9). • The square, GREEN Link light above the Ethernet port indicates that the network connection has been established (see Figure 2-9). Figure 2-9. Activity and Link LED Link Activity Operations Guide 930947A CyberData Corporation...

  • Page 24: Rtfm Button

    10.10.10.10 if a DHCP server is not present). Note Pressing and holding the RTFM button for longer than five seconds will restore the device to the factory default settings. Figure 2-11. RTFM Button RTFM Operations Guide 930947A CyberData Corporation...

  • Page 25: Adjust The Volume

    10.10.10.10 if a DHCP server is not present). Figure 2-12. RTFM Button RTFM 2.9.7 Adjust the Volume You can adjust the volume through the Volume, Multicast Volume, Ring Volume, and Sensor Volume settings on the Device Configuration Page. Operations Guide 930947A CyberData Corporation...

  • Page 26: Configure The Intercom Parameters

    Table 2-4. Factory Default Settings Parameter Factory Default Setting IP Addressing DHCP IP Address 10.10.10.10 Web Access Username admin Web Access Password admin Subnet Mask 255.0.0.0 Default Gateway 10.0.0.1 a. Default if there is not a DHCP server present. Operations Guide 930947A CyberData Corporation...

  • Page 27: Intercom Web

    Link to the Sensor Configuration page. Link to the Multicast Configuration page. Link to the Audio Configuration page. Link to the Event Configuration page. Link to the Autoprovisioning Configuration page. Link to the Update Firmware page. Operations Guide 930947A CyberData Corporation...

  • Page 28: Log In To The Configuration Home Page

    Note You may also download CyberData’s VoIP Discovery Utility program which allows you to easily find and configure the default web address of the CyberData VoIP products.   CyberData’s VoIP Discovery Utility program is available at the following website address: http://www.cyberdata.net/support/voip/discovery.html...
  • Page 29 Installing the VoIP Emergency Intercom Log in to the Configuration Home Page Figure 2-13. Home Page CyberData Emergency Intercom 304100000 Operations Guide 930947A CyberData Corporation...
  • Page 30 Shows the configuration file. B’casts Accepted Shows the number of B’casts accepted. B’casts Rejected Shows the number of B’casts rejected. B’casts Active Shows the number of active B’casts. RTP Packets Rx’d Shows the number of RTP packets Rx’d. Operations Guide 930947A CyberData Corporation...
  • Page 31 Press the Export Configuration button to download the current board configuration. Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. Operations Guide 930947A CyberData Corporation...

  • Page 32: Configure The Device

    Installing the VoIP Emergency Intercom Configure the Device 2.10.4 Configure the Device 1. Click the Device Configuration button to open the Device Configuration page. See Figure 2- Figure 2-14. Device Configuration Page Operations Guide 930947A CyberData Corporation...
  • Page 33 The acoustic echo canceller also has a harder time maintaining full duplex operation when in the Boost Mode. The product may drop from full duplex operation into half/duplex mode while in Boost Mode. Contact CyberData support for additional information if needed. Relay Settings Activate Relay with DTMF Code When selected, the relay can be activated with a DTMF code.
  • Page 34 When the Test Microphone button is pressed, the following occurs: 1. The device will immediately start recording 3 seconds of audio. 2. The device will beep (indicating the end of recording). 3. The device will play back the recorded audio. Operations Guide 930947A CyberData Corporation...
  • Page 35 Click on the Reboot button to reboot the system. Note You can change the Volume, Multicast Volume, Ring Volume, Sensor Volume, and Microphone Gain without rebooting the device. You must save and reboot the device for other changes to take effect. Operations Guide 930947A CyberData Corporation...

  • Page 36: Configure The Network Parameters

    Installing the VoIP Emergency Intercom Configure the Network Parameters 2.10.5 Configure the Network Parameters 1. Click the Networking button to open the Network Configuration page (Figure 2-15). Figure 2-15. Network Configuration Page Operations Guide 930947A CyberData Corporation...
  • Page 37 Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. Note You must click on the Save button and then the Reboot button for the changes to take effect. Operations Guide 930947A CyberData Corporation...

  • Page 38: Configure The Sip Parameters

    Configure the SIP Parameters 2.10.6 Configure the SIP Parameters 1. Click SIP Config to open the SIP Configuration page (Figure 2-16). Note For specific server configurations, go to the following website address: http://www.cyberdata.net/support/server/index.html Figure 2-16. SIP Configuration Page Operations Guide 930947A CyberData Corporation...
  • Page 39 Type the Outbound Proxy Port number (8 character limit). Register with a SIP Server Check this box to enable SIP Registration. For information about Point-to-Point Configuration, see Section 2.10.6.2, "Point-to-Point Configuration". Re-registration Interval (in seconds) The SIP Registration lease time in seconds. Operations Guide 930947A CyberData Corporation...
  • Page 40 DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF tone 4, wait 4 seconds, send out DTMF tone 1 Note The maximum number of total characters in the dial-out field is 64. Operations Guide 930947A CyberData Corporation...
  • Page 41 Point-to-Point calls. The delayed DTMF functionality is available in the Point-to-Point Mode. Note Receiving point-to-point SiP calls may not work with all phones. Figure 2-17. SIP Configuration Page Set to Point-to-Point Mode Intercom is set to NOT register with a SiP server Operations Guide 930947A CyberData Corporation...
  • Page 42 DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF tone 4, wait 4 seconds, send out DTMF tone 1 Note The maximum number of total characters in the dial-out field is 25. Operations Guide 930947A CyberData Corporation...

  • Page 43: Configure The Nightringer Parameters

    Nightringer requires SIP Registration. Nightringer cannot be used in peer to peer mode. GENERAL ALERT 1. Click on the Nightringer button to open the Nightringer Configuration page. See Figure 2-18. Figure 2-18. Nightringer Configuration Setup Operations Guide 930947A CyberData Corporation...
  • Page 44 Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. Note You must click on the Save button and then the Reboot button for the changes to take effect. Operations Guide 930947A CyberData Corporation...

  • Page 45: Configure The Sensor Configuration Parameters

    Call an extension and establish two way audio • Call an extension and play a pre-recorded audio file Note Calling a preset extension can be set up as a point-to-point call, but currently can't send delayed DTMF tones. Operations Guide 930947A CyberData Corporation...
  • Page 46 Installing the VoIP Emergency Intercom Configure the Sensor Configuration Parameters 1. Click Sensor Config to open the Sensor Configuration page (Figure 2-19). Figure 2-19. Sensor Configuration Page Operations Guide 930947A CyberData Corporation...
  • Page 47 Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. Note You must click on the Save button and then the Reboot button for the changes to take effect. Operations Guide 930947A CyberData Corporation...

  • Page 48: Configure The Multicast Parameters

    RTP audio streams. A paging zone can consist of one or many CyberData multicast group-enabled products. There is no limit to how many speakers can be in a given paging zone. Each multicast group is defined by a multicast address and port number.
  • Page 49 SIP calls, multicast streams, ring tones, ringback tones, and nightring tones are all prioritized. Ringtones and Ringtones all play at the same priority level. This means that it is possible to have a nightring tone Nightringtones and a normal ringtone playing at the same time. Operations Guide 930947A CyberData Corporation...

  • Page 50: Configure The Audio Configuration Parameters

    The Audio Configuration page is used to add custom audio to the board. User uploaded audio will take precedence over the audio files shipped with the Intercom. 1. Click Audio Config to open the Audio Configuration page (Figure 2-21). Figure 2-21. Audio Configuration Page Operations Guide 930947A CyberData Corporation...
  • Page 51 Installing the VoIP Emergency Intercom Configure the Audio Configuration Parameters Figure 2-22. Audio Configuration Page (continued) Operations Guide 930947A CyberData Corporation...
  • Page 52 '9' corresponds to the spoken word “nine.” Corresponds to the spoken word “dot.” (24 character limit) Audiotest Corresponds to the message “This is the CyberData IP speaker test message...” (24 character limit) Page tone Corresponds to a simple tone used for beep on initialization and beep on page (24 character limit).
  • Page 53 RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz You can use the free utility Audacity to convert audio files into this format. See Figure 2-23 through Figure 2-25. Figure 2-23. Audacity 1 Figure 2-24. Audacity 2 Operations Guide 930947A CyberData Corporation...
  • Page 54 Configure the Audio Configuration Parameters When you export an audio file with Audacity, save the output as: • WAV (Microsoft) signed 16 bit PCM. Figure 2-25. WAV (Microsoft) signed 16 bit PCM WAV (Microsoft) signed 16 bit PCM Operations Guide 930947A CyberData Corporation...

  • Page 55: Configure The Event Parameters

    Click the Event Config button to open the Event Configuration page (Figure 2-26). The Event Configuration page specifies a remote server that can be used to receive HTTP POST events when actions take place on the board. Figure 2-26. Event Configuration Page Operations Guide 930947A CyberData Corporation...
  • Page 56 Click on the Test Event button to test an event. Click on the Reboot button to reboot the system. Note You must click on the Save button and then the Reboot button for the changes to take effect. Operations Guide 930947A CyberData Corporation...
  • Page 57 Here are example packets for every event: POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 197 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>POWERON</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 199 Content-Type: application/x-www-form-urlencoded <?xml version="1.0"...
  • Page 58 Installing the VoIP Emergency Intercom Configure the Event Parameters User-Agent: CyberData/1.0.0 Content-Length: 205 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>CALL_TERMINATED</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 197 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>...
  • Page 59 Installing the VoIP Emergency Intercom Configure the Event Parameters User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>RELAY_DEACTIVATED</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>...

  • Page 60: Configure The Autoprovisioning Parameters

    The device does not have a real time clock but can sync with a network time server on boot. 1. Click the Autoprovisioning button to open the Autoprovisioning Configuration page.  Figure 2-27. Figure 2-27. Autoprovisioning Configuration Page Operations Guide 930947A CyberData Corporation...
  • Page 61 Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click the Save button. Operations Guide 930947A CyberData Corporation...
  • Page 62 When the device is set to autoprovision either after a period of time, or when idle, or at a time of day, Autoupdate the device will do the following: • Re-download the autoprovisioning file. • Compare this new file to the one downloaded on boot, and if it finds differences, force a system reset. Operations Guide 930947A CyberData Corporation...
  • Page 63 3. The board downloads and writes the firmware file again. CyberData has timed a firmware upgrade at 140 seconds. Therefore, if you suspect the board is stuck in a loop, either remove or comment out the FirmwareVersion line in the XML file and let the board boot as it normally does.
  • Page 64 4. At this point, you can open and edit the autoprovisioning template to change the configuration settings in the template for the unit. 5. You can then upload the autoprovisioning file to a TFTP or HTTP server where the file can be loaded onto other devices. Operations Guide 930947A CyberData Corporation...
  • Page 65 Time of day to change M11.1.0/2:00:00 The date and time when daylight savings ends. The eleventh month (November) The 1st occurrence of the day (next item) in the month Sunday /2:00:00 Time of day to change Operations Guide 930947A CyberData Corporation...
  • Page 66 CST, Central US GMT-5 EST, Eastern US GMT-4 Atlantic, Canada GMT-3 Brazilia, Buenos Aries GMT-2 Mid-Atlantic GMT-1 Cape Verdes Greenwich Mean Time, Dublin GMT+1 Berlin, Rome GMT+2 Israel, Cairo GMT+3 Moscow, Kuwait GMT+4 Abu Dhabi, Muscat Operations Guide 930947A CyberData Corporation...
  • Page 67 Time Zone City or Area Zone Crosses GMT+5 Islamabad, Karachi GMT+6 Almaty, Dhaka GMT+7 Bangkok, Jakarta GMT+8 Hong Kong, Beijing GMT+9 Tokyo, Osaka GMT+10 Sydney, Melbourne, Guam GMT+11 Magadan, Soloman Is. GMT+12 Fiji, Wellington, Auckland Operations Guide 930947A CyberData Corporation...

  • Page 68: Upgrade The Firmware And Reboot The Intercom

    3. Log in to the Intercom home page as instructed in Section 2.10.3, "Log in to the Configuration Home Page". 4. Click the Update Firmware button to open the Upgrade Firmware page. See Figure 2-30. Operations Guide 930947A CyberData Corporation...
  • Page 69 Installing the VoIP Emergency Intercom Uploading the Firmware Figure 2-30. Upgrade Firmware Page CyberData Emergency Intercom 5. Select Browse, and then navigate to the location of the Intercom firmware file. 6. Click Submit. Note Do not reboot the board after pressing the Submit button.

  • Page 70: Reboot The Intercom

    To reboot a Intercom, log in to the web page as instructed in Section 2.10.3, "Log in to the Configuration Home Page". 1. Click Reboot (Figure 2-31). A normal restart will occur. Figure 2-31. Reboot System Section CyberData Emergency Intercom 304100000 Reboot Operations Guide 930947A CyberData Corporation...

  • Page 71: Command Interface

    Play the "2" audio file wget --user admin --password admin --auth-no-challenge --quiet - O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_2=yes" Play the "3" audio file wget --user admin --password admin --auth-no-challenge --quiet - O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_3=yes" Operations Guide 930947A CyberData Corporation...
  • Page 72 Play the "Intrusion Sensor Triggered" audio file wget --user admin --password admin --auth-no-challenge --quiet - O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_intrusionsensortriggered=yes" Play the "Door Ajar" audio file wget --user admin --password admin --auth-no-challenge --quiet - O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_doorajar=yes" Operations Guide 930947A CyberData Corporation...
  • Page 73 Delete the "Rebooting" audio file wget --user admin --password admin --auth-no-challenge --quiet - O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_rebooting=yes" Delete the "Restoring Default" audio file wget --user admin --password admin --auth-no-challenge --quiet - O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_restoringdefault=yes" Operations Guide 930947A CyberData Corporation...
  • Page 74 --user admin --password admin --auth-no-challenge --quiet - O /dev/null "http://10.0.3.71/cgi-bin/sensorconfig.cgi" --post-data "intrusiontest=yes" a.Type and enter all of each http POST command on one line. b. Must be in point-to-point mode see Section 2.10.6.2, "Point-to-Point Configuration" Operations Guide 930947A CyberData Corporation...

  • Page 75: Appendix A Mounting The Indoor Intercom

    Table A-1. Wall Mounting Components (Part of the Accessory Kit) Quantity Part Name Illustration Sheet Metal Screw Plastic Ribbed Anchor Table A-2. Gang Box Mounting Components Quantity Part Name Illustration #6-32 FlatHead Countersunk Machine Screw Operations Guide 930947A CyberData Corporation...
  • Page 76 Speaker to J7 Backplate Button to J2 = Cable Slot Open = Cable Slot Close Rotate Backplate 90° (One Open Slot) Mounting for Network Cable Coming from Top Screw (3x) Rotate Backplate 180° (Two Open Slot) Operations Guide 930947A CyberData Corporation...
  • Page 77 (4 Places) on Wall Backplate Cable Slots Pick One of Four Mounting Hole Closed for Ground Wire Connection Wall Cutout Cable Entry Slot Network Cable & Ground Wire (Not Provided) 121001A Screw Accessory Kit Mounting Screw (3x) Operations Guide 930947A CyberData Corporation...
  • Page 78 Two Gang Box Entry Slot Ground Wire (Not Provided) Ground Wire Connect to Mounting Any Available Mounting Hole Screw (3x) 121002B Screw Accessory Kit Two Gang Box use four Single Gang Box use two Operations Guide 930947A CyberData Corporation...
  • Page 79 Wall Mounting Components Figure A-4 shows the maximum recommended wall cutout dimensions. Figure A-4. Maximum Recommended Wall Cutout Dimensions 0.38 [9.5] ø0.19 [ø4.8] (4 Places) 0.50 [12.8] 2.65 [67.3] 3.40 [86.4] DIMENSIONS ARE IN INCHES [MILLIMETER] Operations Guide 930947A CyberData Corporation...

  • Page 80: Pcb Dimensions

    A.2 PCB Dimensions Figure A-5 shows the PCB dimensions and the intrusion sensor range. Figure A-5. PCB Dimensions and Intrusion Sensor Range 0.118 [3.00] ø0.138 [ø3.51] Fits #6-32 Machine Screw 0.551 [14.00] (4 Places) Effective Range for Instrusion 1.083 [27.52] Intrusion Sensor to Function Sensor JP10...

  • Page 81: Appendix B Setting Up A Tftp Server

    1. Install and start the software. 2. Select File Configure Security tab Transmit Only. 3. Make a note of the default directory name, and then move the firmware files to be uploaded to that directory. Operations Guide 930947A CyberData Corporation...

  • Page 82: Appendix C Troubleshooting/Technical Support

    Select the support page for your product to see a list of frequently asked questions for the CyberData product: C.2 Documentation The documentation for this product is released in an English language version only.  You can download PDF copies of CyberData product documentation from the VoIP Emergency Intercom product page at: http://www.cyberdata.net/products/voip/digitalanalog/singlewireemergencyintercom/docs.html Operations Guide...

  • Page 83: Contact Information

    3 Justin Court  Monterey, CA 93940  Attention: RMA "your RMA number" RMA Status Form If you need to inquire about the repair status of your product(s), please use the CyberData RMA Status form at the following web address: http://www.cyberdata.net/support/rmastatus.html Operations Guide...

  • Page 84: Warranty

    If an End of Life device cannot be repaired, a replacement of a current version of the device may be offered at MSRP. Products shipped to CyberData, both within and out of warranty, are shipped at the expense of the customer. CyberData will pay return shipping charges for repaired products.

  • Page 85: Warranty & Rma Returns Outside Of The United States

    C.4.3 Spare in the Air Policy CyberData now offers a Spare in the Air no wait policy for warranty returns within the United States and Canada. More information about the Spare in the Air policy is available at the following web address: http://www.cyberdata.net/support/warranty/spareintheair.html...

  • Page 86: Index

    Autoprovision at time (HHMMSS) 54 configurable parameters 26 autoprovision at time (HHMMSS) 54 contact information 76 autoprovision when idle (in minutes > 10) 54 contact information for CyberData 76 autoprovisioning 54 cutout dimensions, maximum recommended 72 autoprovisioned audio files 56 CyberData contact information 76...
  • Page 87 21 get autoprovisioning from DHCP 54 get autoprovisioning template 54 get autoprovisioning template button 54 GMT table 59 GMT time 59 green link light 16 MGROUP MGROUP Name 42 mounting gang box mounting 71 Operations Guide 930947A CyberData Corporation...
  • Page 88 SIP 32 settings, default 18 posix timezone string timezone string 54 enable SIP operation 32 POST command 64 local SIP port 32 power requirement 5 user ID 32 priority SIP (session initiation protocol) 4 assigning 42 Operations Guide 930947A CyberData Corporation...
  • Page 89 & RMA returns outside of the United States 78 SIP settings 33 warranty and RMA returns page 78 SIP volume 26 warranty policy at CyberData 77 Spare in the Air Policy 78 web access password 19 speaker output 5...

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