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CyberData 011111 series Operation Manual

Voip indoor intercom ral 9003, signal white color
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The IP Endpoint Company
VoIP Indoor Intercom
Operations Guide
Part #011111*, RAL 9003, Signal White Color
*Replaces #011030
Document Part #930260X
for Firmware Version 6.5.1
CyberData Corporation
3 Justin Court
Monterey, CA 93940
(831) 373-2601

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  • Page 1 The IP Endpoint Company  VoIP Indoor Intercom Operations Guide Part #011111*, RAL 9003, Signal White Color *Replaces #011030 Document Part #930260X for Firmware Version 6.5.1 CyberData Corporation 3 Justin Court Monterey, CA 93940 (831) 373-2601...
  • Page 2 CyberData Corporation. This manual, and the products, software, firmware, and/or hardware described in this manual are the property of CyberData Corporation, provided under the terms of an agreement between CyberData Corporation and recipient of this manual, and their use is subject to that agreement and its terms.

  • Page 3: Important Safety Instructions

    Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes. GENERAL ALERT Warning Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. GENERAL ALERT CyberData Corporation 930260X Operations Guide...
  • Page 4 Potential safety hazards are identified in this manual through the use of words Danger, Warning, and Caution, the specific hazard type, and pictorial alert icons. CyberData Corporation 930260X Operations Guide...
  • Page 5 Parameters". Browsers Supported The following browsers have been tested against firmware version 6.5.1: • Internet Explorer (version: 10) • Firefox (also called Mozilla Firefox) (version: 23.0.1) • Chrome (version: 29.0.154.66 m) • Safari (version: 5.1.7) Operations Guide 930260X CyberData Corporation...

  • Page 6: Table Of Contents

    Appendix B Setting up a TFTP Server B.1 Set up a TFTP Server ...........................76 B.1.1 In a LINUX Environment ......................76 B.1.2 In a Windows Environment ....................76 Appendix C Troubleshooting/Technical Support C.1 Frequently Asked Questions (FAQ) ....................77 C.2 Documentation ............................77 Operations Guide 930260X CyberData Corporation...
  • Page 7 C.4.1 Warranty & RMA Returns within the United States ............79 C.4.2 Warranty & RMA Returns Outside of the United States ............79 C.4.3 Spare in the Air Policy ......................79 C.4.4 Return and Restocking Policy ....................80 C.4.5 Warranty and RMA Returns Page ..................80 Index Operations Guide 930260X CyberData Corporation...

  • Page 8: Chapter 1 Product Overview

    To identify the VoIP Indoor Intercom, look for a model number label similar to the one shown in Figure 1-1. The model number on the label should be 011111. Figure 1-1. Model Number Label WWW.CYBERDATA.NET INTERCOM, VoIP INDOOR PoE, RoHS 011111A / 021490L 111000001 Model number Operations Guide 930260X CyberData Corporation...

  • Page 9: Typical System Installation

    Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes. GENERAL ALERT Warning Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. GENERAL ALERT Operations Guide 930260X CyberData Corporation...

  • Page 10: Product Features

    ● Tamper proof design ● One dry contact relay for auxiliary control ● Autoprovisioning ● Configurable audio files ● Night Ringer ● Three year warranty ● Peer-to-peer capable ● Door closure and tamper alert signal Operations Guide 930260X CyberData Corporation...

  • Page 11: Supported Protocols

    Packet Time 20 ms ● Audio Encodings ● PCMU (G.711 mu-law) PCMA (G.711 A-law) 1.5 Supported SIP Servers The following link contains information on how to configure the Intercom for the supported SIP servers: http://www.cyberdata.net/support/voip/server.html Operations Guide 930260X CyberData Corporation...

  • Page 12: Product Specifications

    FCC Class A, UL 60950 Part Number 011111 Dimensions 4.53” x 4.53” x 2.11” (H x W x D) Weight 0.71 lbs./shipping weight of 1.1 lbs. (0.32 kg/shipping weight of 0.5 kg) Auxiliary Relay 1A at 30 VDC Operations Guide 930260X CyberData Corporation...

  • Page 13: Dimensions

    Product Overview Dimensions 1.7 Dimensions Figure 1-3. Dimensions 4.53 [115.0] 4.53 [115.0] 2.22 [56.3] DIMENSIONS ARE IN INCHES [MILLIMETER] Operations Guide 930260X CyberData Corporation...

  • Page 14: Label Size

    Product Overview Label Size 1.8 Label Size Figure 1-4. Label Size Ø0.875 0.825 0.000 Ø0.225 0.575 0.775 R0.100 Operations Guide 930260X CyberData Corporation...

  • Page 15: Chapter 2 Installing The Voip Indoor Intercom

    2 Installing the VoIP Indoor Intercom 2.1 Parts List Table 2-1 illustrates the SiP VoIP and PoE Speaker parts. Table 2-1. Parts List Quantity Part Name Illustration Intercom Assembly Installation Quick Reference Guide Intercom Mounting Accessory Kit Operations Guide 930260X CyberData Corporation...

  • Page 16: Intercom Setup

    Terminal Block 2 = Power Ground Relay Contact: (1A at 30 VDC for Continuous Loads) 3 = Normally Open Common 4 = Normally Open Contact 5 = Door Sense Input 6 = Door Sense Ground Reference Operations Guide 930260X CyberData Corporation...

  • Page 17: Connecting The Intercom To The Auxiliary Relay

    DTMF tones generated from the phone being called. The DTMF tones are selectable from the web interface as well. Note The three digit code for the auxiliary relay must be sent in conformance with RFC2833 DTMF generation. Operations Guide 930260X CyberData Corporation...
  • Page 18 Figure 2-2. Auxiliary Relay Wiring Diagram Example of External Relay (not supplied) High PIV UltraFast Solid State Controlled Device Switching Diode Such As Mechanical Electric Door Strike Relay Intercom PCB Strobe Light Output Contacts AC or DC rated Depending Upon Controlled Device Requirements VoIP Intercom...

  • Page 19: Identifying The Voip Intercom Connectors

    See the following Figures and Tables to identify the connectors and functions. Figure 2-3. J2, J5, and J6 Connector Locations NEW DRAWING NEEDED? Table 2-2. Connector Functions Connector Function Call Button. LED Interface Microphone Interface Speaker Interface Operations Guide 930260X CyberData Corporation...
  • Page 20 Connector Function PoE Network Connection (RJ-45 ethernet) Terminal Block (see Figure 2-1) Factory Only Factory Only Factory Only Factory Only Factory Only JP10 Disables the intrusion sensor when installed. RTFM (see Section 2.2.6, "RTFM Button") Operations Guide 930260X CyberData Corporation...

  • Page 21: Call Button And The Call Button Led

    The Call Button LED will still blink during initialization and calls. • The Call Button LED will flash briefly at the beginning of RTFM mode. Figure 2-5. Call Button and Call Button LED Call Button and Call Button LED Operations Guide 930260X CyberData Corporation...

  • Page 22: Network Connectivity, And Data Rate

    Figure 2-7). The Link light changes color to confirm the auto-negotiated baud rate: • This light is yellow at 10 Mbps. • It is orange at 100 Mbps. Figure 2-6. Network Connector Prior to Installation Operations Guide 930260X CyberData Corporation...
  • Page 23 2.2.5.1 Verify Network Activity The square, yellow Activity light blinks when there is network activity. Figure 2-7. Network Connector Operations Guide 930260X CyberData Corporation...

  • Page 24: Rtfm Button

    Address and test the audio is working. Your intercom will have an RTMF button or a JP11 jumper but not both. Note You must do these tests prior to final assembly. Figure 2-8. RTFM Button Operations Guide 930260X CyberData Corporation...
  • Page 25 Figure 2-9. Jumper on JP11 Operations Guide 930260X CyberData Corporation...

  • Page 26: Announcing The Ip Address

    1. If you have an Intercom with an RTFM button, then press and hold the RTFM button  (Figure 2-10) until the IP address is announced. 2. Release the Call Button after the IP address is announced. Figure 2-10. RTFM button Operations Guide 930260X CyberData Corporation...
  • Page 27 1. If you have an Intercom with a jumper and no RTFM button, then install a jumper on JP11. See JP11 in Figure 2-11. 2. Wait until the IP address is announced. 3. Remove the jumper and restart the unit. Figure 2-11. Jumper on JP11 Operations Guide 930260X CyberData Corporation...

  • Page 28: Restore The Factory Default Settings

    Complete the following steps to restore defaults on an Intercom that has an RTFM button: 1. Press and hold the RTFM button (Figure 2-12) until the Intercom announces the IP address. Figure 2-12. RTFM Button Operations Guide 930260X CyberData Corporation...
  • Page 29 3. Press and hold the Call Button until " " is announced. Figure 2-13. Call Button and Call Button LED Call Button and Call Button LED 4. Release the Call Button and wait for the Intercom to reboot. Operations Guide 930260X CyberData Corporation...
  • Page 30 3. Press and hold the Call Button (see Figure 2-15) until " " is announced. 4. Release the Call Button and wait for the Intercom to reboot. 5. Remove the jumper and cycle power by unplugging Intercom and plugging it back in. Operations Guide 930260X CyberData Corporation...

  • Page 31: Adjust The Volume

    Figure 2-15. Call Button and Call Button LED Call Button and Call Button LED 2.2.9 Adjust the Volume You can adjust the volume through the setting on the Device Configuration Page. Speaker Volume Operations Guide 930260X CyberData Corporation...

  • Page 32: Configure The Intercom Parameters

    Table 2-4. Factory Default Settings Parameter Factory Default Setting IP Addressing DHCP IP Address 10.10.10.10 Web Access Username admin Web Access Password admin 255.0.0.0 Subnet Mask Default Gateway 10.0.0.1 a. Default if there is not a DHCP server present. Operations Guide 930260X CyberData Corporation...

  • Page 33: Intercom Web

    Link to the Sensor Configuration page. Link to the Multicast Configuration page. Link to the Audio Configuration page. Link to the Event Configuration page. Link to the Autoprovisioning Configuration page. Link to the Update Firmware page. Operations Guide 930260X CyberData Corporation...

  • Page 34: Log In To The Configuration Home Page

    Note You may also download CyberData’s VoIP Discovery Utility program which allows you to easily find and configure the default web address of the CyberData VoIP products.   CyberData’s VoIP Discovery Utility program is available at the following website address: http://www.cyberdata.net/support/voip/discovery_utility.html...
  • Page 35 Figure 2-16. Home Page Operations Guide 930260X CyberData Corporation...
  • Page 36 Shows the current status of Backup Server 2. Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. Operations Guide 930260X CyberData Corporation...

  • Page 37: Configure The Device

    2.3.3 Configure the Device 1. Click the Device Configuration button to open the Device Configuration page. See Figure 2- Figure 2-17. Device Configuration Page Operations Guide 930260X CyberData Corporation...
  • Page 38 Intercom speaker until someone presses the button. Button Lit When Idle When selected, the Call Button remains lit when idle. Play Ringback Tone When selected, you will hear a ringback tone while making a call. Operations Guide 930260X CyberData Corporation...
  • Page 39 Click on the Reboot button to reboot the system. Note You can change the Speaker Volume Microphone Gain without rebooting the device. You must save and reboot the device for other changes to take effect. Operations Guide 930260X CyberData Corporation...

  • Page 40: Configure The Network Parameters

    2.3.4 Configure the Network Parameters 1. Click the Networking button to open the Network Configuration page (Figure 2-18). Figure 2-18. Network Configuration Page Operations Guide 930260X CyberData Corporation...
  • Page 41 Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. You must click on the Save button and then the Reboot button for the changes to take effect. Operations Guide 930260X CyberData Corporation...

  • Page 42: Configure The Sip Parameters

    2.3.5 Configure the SIP Parameters 1. Click SIP Config to open the SIP Configuration page (Figure 2-19). Note For specific server configurations, go to the following website address: http://www.cyberdata.net/support/server/index.html Figure 2-19. SIP Configuration Page Operations Guide 930260X CyberData Corporation...
  • Page 43 When selected, the device is prevented from including the public WAN IP address in the contact information sent to remote SIP servers. This setting will generally only need to be enabled when using an SBC in conjunction with a remote SIP server. Operations Guide 930260X CyberData Corporation...
  • Page 44 DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF tone 4, wait 4 seconds, send out DTMF tone 1 Note The maximum number of total characters in the dial-out field is 64. Operations Guide 930260X CyberData Corporation...
  • Page 45 Point-to-Point calls. The delayed DTMF functionality is available in the Point-to-Point Mode. Note Receiving point-to-point SiP calls may not work with all phones. Figure 2-20. SIP Configuration Page Set to Point-to-Point Mode Intercom is set to NOT register with a SIP server Operations Guide 930260X CyberData Corporation...
  • Page 46 DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF tone 4, wait 4 seconds, send out DTMF tone 1 Note The maximum number of total characters in the dial-out field is 25. Operations Guide 930260X CyberData Corporation...

  • Page 47: Configure The Nightringer Parameters

    The Nightringer is designed to be used in buildings where calls made after hours are directed to a ring group. 1. Click on the Nightringer button to open the Nightringer Configuration page. See Figure 2-21. Figure 2-21. Nightringer Configuration Setup Operations Guide 930260X CyberData Corporation...
  • Page 48 Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. You must click on the Save button and then the Reboot button for the changes to take effect. Operations Guide 930260X CyberData Corporation...

  • Page 49: Configure The Sensor Configuration Parameters

    Call an extension and establish two way audio • Call an extension and play a pre-recorded audio file Note Calling a preset extension can be set up as a point-to-point call, but currently can't send delayed DTMF tones. Operations Guide 930260X CyberData Corporation...
  • Page 50 1. Click Sensor Config to open the Sensor Configuration page (Figure 2-22). Figure 2-22. Sensor Configuration Page Operations Guide 930260X CyberData Corporation...
  • Page 51 Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. You must click on the Save button and then the Reboot button for the changes to take effect. Operations Guide 930260X CyberData Corporation...

  • Page 52: Configure The Multicast Parameters

    RTP audio streams. A paging zone can consist of one or many CyberData multicast group-enabled products. There is no limit to how many speakers can be in a given paging zone. Each multicast group is defined by a multicast address and port number.
  • Page 53 SIP calls, multicast streams, ring tones, ringback tones, and nightring tones are all prioritized. Ringtones and Ringtones all play at the same priority level. This means that it is possible to have a nightring tone Nightringtones and a normal ringtone playing at the same time. Operations Guide 930260X CyberData Corporation...

  • Page 54: Configure The Audio Configuration Parameters

    The Audio Configuration page is used to add custom audio to the board. User uploaded audio will take precedence over the audio files shipped with the Intercom. 1. Click Audio Config to open the Audio Configuration page (Figure 2-24). Figure 2-24. Audio Configuration Page Operations Guide 930260X CyberData Corporation...
  • Page 55 Figure 2-25. Audio Configuration Page (continued) Operations Guide 930260X CyberData Corporation...
  • Page 56 '9' corresponds to the spoken word “nine.” Corresponds to the spoken word “dot.” (24 character limit) Audiotest Corresponds to the message “This is the CyberData IP speaker test message...” (24 character limit) Pagetone Corresponds to a simple tone used for beep on initialization and beep on page (24 character limit).
  • Page 57 RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz You can use the free utility Audacity to convert audio files into this format. See Figure 2-26 through Figure 2-28. Figure 2-26. Audacity 1 Figure 2-27. Audacity 2 Operations Guide 930260X CyberData Corporation...
  • Page 58 When you export an audio file with Audacity, save the output as: • WAV (Microsoft) signed 16 bit PCM. Figure 2-28. WAV (Microsoft) signed 16 bit PCM WAV (Microsoft) signed 16 bit PCM Operations Guide 930260X CyberData Corporation...

  • Page 59: Configure The Event Parameters

    Click the Event Config button to open the Event Configuration page (Figure 2-29). The Event Configuration page specifies a remote server that can be used to receive HTTP POST events when actions take place on the board. Figure 2-29. Event Configuration Page Operations Guide 930260X CyberData Corporation...
  • Page 60 Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Test Event button to test an event. Click on the Reboot button to reboot the system. Operations Guide 930260X CyberData Corporation...
  • Page 61 Here are example packets for every event: POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 197 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>POWERON</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 199 Content-Type: application/x-www-form-urlencoded <?xml version="1.0"...
  • Page 62 User-Agent: CyberData/1.0.0 Content-Length: 205 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>CALL_TERMINATED</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 197 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>RINGING</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79...
  • Page 63 User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>RELAY_DEACTIVATED</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>NIGHTRINGING</event> </cyberdata> Operations Guide 930260X...

  • Page 64: Configure The Autoprovisioning Parameters

    The device does not have a real time clock but can sync with a network time server on boot. 1. Click the Autoprovisioning button to open the Autoprovisioning Configuration page.  Figure 2-30. Figure 2-30. Autoprovisioning Configuration Page Operations Guide 930260X CyberData Corporation...
  • Page 65 Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click the Save button. Operations Guide 930260X CyberData Corporation...
  • Page 66 DHCP server. The device will use the address specified in OPTION 150 (TFTP-server- from DHCP name) or OPTION 66. If both options are set, the device will use OPTION 150. Refer to the documentation of your DHCP server for setting up OPTION 150. Operations Guide 930260X CyberData Corporation...
  • Page 67 1. The board downloads and writes a new firmware file. 2. After the next reboot, the board recognizes that the firmware version does not match. 3. The board downloads and writes the firmware file again. Operations Guide 930260X CyberData Corporation...
  • Page 68 CyberData has timed a firmware upgrade at 140 seconds. Therefore, if you suspect the board is stuck in a loop, either remove or comment out the FirmwareVersion line in the XML file and let the board boot as it normally does.
  • Page 69 Time of day to change M11.1.0/2:00:00 The date and time when daylight savings ends. The eleventh month (November) The 1st occurrence of the day (next item) in the month Sunday /2:00:00 Time of day to change Operations Guide 930260X CyberData Corporation...
  • Page 70 Hawaii GMT-9 Alaska GMT-8 PST, Pacific US GMT-7 MST, Mountain US GMT-6 CST, Central US GMT-5 EST, Eastern US GMT-4 Atlantic, Canada GMT-3 Brazilia, Buenos Aries GMT-2 Mid-Atlantic GMT-1 Cape Verdes Greenwich Mean Time, Dublin Operations Guide 930260X CyberData Corporation...
  • Page 71 GMT+3 Moscow, Kuwait GMT+4 Abu Dhabi, Muscat GMT+5 Islamabad, Karachi GMT+6 Almaty, Dhaka GMT+7 Bangkok, Jakarta GMT+8 Hong Kong, Beijing GMT+9 Tokyo, Osaka GMT+10 Sydney, Melbourne, Guam GMT+11 Magadan, Soloman Is. GMT+12 Fiji, Wellington, Auckland Operations Guide 930260X CyberData Corporation...

  • Page 72: Upgrade The Firmware And Reboot The Intercom

    2.4 Upgrade the Firmware and Reboot the Intercom Note To guard against failed firmware upgrades, units shipped from CyberData with firmware version 5.1.2 and later feature a built-in "fail safe" mechanism. Note that field upgrading earlier units with v5.x.x will not allow for this feature.
  • Page 73 Shows the current firmware version. Use the Browse button to navigate to the location of the Intercom firmware file that you want to upload. Click on the Submit button to automatically upload the selected firmware and reboot the system. Operations Guide 930260X CyberData Corporation...

  • Page 74: Reboot The Intercom

    To reboot a Intercom, log in to the web page as instructed in Section 2.3.2, "Log in to the Configuration Home Page". 1. Click Reboot (Figure 2-33). A normal restart will occur. Figure 2-33. Reboot System Section Reboot Operations Guide 930260X CyberData Corporation...

  • Page 75: Command Interface

    Play the "2" audio file wget --user admin --password admin --auth-no-challenge --quiet - O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_2=yes" Play the "3" audio file wget --user admin --password admin --auth-no-challenge --quiet - O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_3=yes" Operations Guide 930260X CyberData Corporation...
  • Page 76 Play the "Intrusion Sensor Triggered" audio file wget --user admin --password admin --auth-no-challenge --quiet - O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_intrusionsensortriggered=yes" Play the "Door Ajar" audio file wget --user admin --password admin --auth-no-challenge --quiet - O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_doorajar=yes" Operations Guide 930260X CyberData Corporation...
  • Page 77 Delete the "Rebooting" audio file wget --user admin --password admin --auth-no-challenge --quiet - O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_rebooting=yes" Delete the "Restoring Default" audio file wget --user admin --password admin --auth-no-challenge --quiet - O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_restoringdefault=yes" Operations Guide 930260X CyberData Corporation...
  • Page 78 --user admin --password admin --auth-no-challenge --quiet - O /dev/null "http://10.0.3.71/cgi-bin/sensorconfig.cgi" --post-data "intrusiontest=yes" a.Type and enter all of each http POST command on one line. b. Must be in point-to-point mode see Section 2.3.5.2, "Point-to-Point Configuration" Operations Guide 930260X CyberData Corporation...

  • Page 79: Appendix A Mounting The Indoor Intercom

    Table A-1. Wall Mounting Components (Part of the Accessory Kit) Quantity Part Name Illustration Sheet Metal Screw Plastic Ribbed Anchor Table A-2. Gang Box Mounting Components Quantity Part Name Illustration #6-32 FlatHead Countersunk Machine Screw Operations Guide 930260X CyberData Corporation...
  • Page 80 Mount the Intercom Figure A-1 shows how to properly connect the VoIP Intercom. Figure A-1. Cable Connections Operations Guide 930260X CyberData Corporation...
  • Page 81 Figure A-3. Gang Box Mounting Cable Entry Wall Cutout Backplate accepts Single Gang Box or Two Gang Box Cable Entry Wall Cutout Slot Backplate 121002B Screw Accessory Gang Box Mounting Screw (4x) Single Gang Box use two Operations Guide 930260X CyberData Corporation...
  • Page 82 Figure A-4. Maximum Recommended Wall Cutout Dimensions 0.25 [6.4] Top Cable Entry Opening 0.25 [6.4] Wall Cutout 0.25 [6.4] 0.25 [6.4] Top Cable Entry Closed Dimensions are in Inches [Millimeter] Operations Guide 930260X CyberData Corporation...

  • Page 83: Appendix B Setting Up A Tftp Server

    1. Install and start the software. 2. Select File Configure Security tab Transmit Only. 3. Make a note of the default directory name, and then move the firmware files to be uploaded to that directory. Operations Guide 930260X CyberData Corporation...

  • Page 84: Appendix C Troubleshooting/Technical Support

    Select the support page for your product to see a list of frequently asked questions for the CyberData product: C.2 Documentation The documentation for this product is released in an English language version only.  You can download PDF copies of CyberData product documentation from the VoIP Indoor Intercom product page at: http://www.cyberdata.net/products/voip/digitalanalog/intercomindoor/docs.html Operations Guide...

  • Page 85: Operations Guide

    3 Justin Court  Monterey, CA 93940  Attention: RMA "your RMA number" RMA Status Form If you need to inquire about the repair status of your product(s), please use the CyberData RMA Status form at the following web address: http://www.cyberdata.net/support/rmastatus.html...

  • Page 86: Warranty

    CyberData warrants its product against defects in material or workmanship for a period of two years from the date of purchase. Should the product fail within the warranty period, CyberData will repair or replace the product free of charge. This warranty includes all parts and labor.

  • Page 87: Return And Restocking Policy

    For End Users, please contact the company that you purchased your equipment from for their return policy. C.4.5 Warranty and RMA Returns Page The most recent warranty and RMA information is available at the CyberData Warranty and RMA Returns Page at the following web address: http://www.cyberdata.net/support/warranty/index.html...

  • Page 88: Index

    29, 31, 34 audio files, user-created 50 contact information 78 Autoprovision at time (HHMMSS) 58 contact information for CyberData 78 autoprovision at time (HHMMSS) 58 Current Network Settings 34 autoprovision when idle (in minutes > 10) 58 current network settings 34...
  • Page 89 GMT table 63 MGROUP Name 46 GMT time 63 mounting an intercom 72 green link light 15 Mozilla Firefox (web browser) 5 multicast configuration 45 Multicast IP Address 46 home page 27 http POST command 68 Operations Guide 930260X CyberData Corporation...
  • Page 90 SIP remote SIP port 36 product specifications 5 SIP server 36 supported protocols 4 password for login 36 supported SIP servers 4 SIP servers supported 4 typical system installation 2 unregister from 36 product specifications 5 Operations Guide 930260X CyberData Corporation...
  • Page 91 & RMA returns outside of the United States 79 warranty & RMA returns within the United States 79 warranty and RMA returns page 80 warranty policy at CyberData 79 web access password 25 web access username 25 web configuration log in address 27...

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