Tadiran Telecom Emerald ICE Installation Manual page 65

Hangup Code - Most modern PBX system either automatically or through program
entries send a DTMF disconnect code. When the PBX port is about to close (for
example - an outside caller has hung up) a digit string is sent to the Emerald ICE
Flash Voice Mail System. If this string matches the entry in this field, Emerald ICE
Flash Voice Mail System will save any messages being recorded and then the port
will close and wait for the next call.
First Digit Timeout - When answering an incoming call, this is the time that Emerald
ICE Flash Voice Mail System waits to see if DTMF integration strings are being sent
to the system. If no digits are received during this period, Emerald ICE Flash Voice
Mail System will then play the day or night greeting for that port and be ready to
accept caller-dialed digits. The default value is 15.
Last Digit Timeout - When the system does receive DTMF integration strings, this is
the period of time to wait after each digit to determine if more digits are following.
As each digit is received, this timer is re-started. Once this timer expires, the system
assumes that all DTMF integration digits have been received. The received string is
then analyzed to determine how the call must be processed. The methods of
processing DTMF digit strings are described in the next section - Protocol Area. The
default value is 25.
Direct Voice Mail Access - This is the digit that allows a caller to bypass the recorded
greetings and go directly to a mailbox user's greeting. This feature allows the caller
to spend the minimum of time in Emerald ICE Flash Voice Mail System to leave
someone a message.
Example: when a caller hears the opening greeting, they press *. The Emerald ICE
Flash Voice Mail System prompts for the mailbox destination. Once entered, the
caller is sent directly to the greeting for that mailbox. They do not have to wait for
the system to transfer them to a phone and then be transferred back to Emerald ICE
Flash Voice Mail System to leave a message.
Dial by Name Digit - This is the digit that when pressed, will activate the Dial-by-
Name directory search function.
Protocol Area (DTMF and Action columns)
The protocol area has two columns where values may be programmed. The values
are matched pairs: a DTMF Protocol and an Action to take if that protocol is found.
All protocol entries are compared in sequence to the inbound DTMF digits until a
match is found. If no match is found, the caller is directed to the main greeting for
that port. They are:
DTMF Protocol - This is the pattern against which the incoming DTMF string is
matched for call processing. Once the correct pattern has been matched, then the
corresponding action is taken. For example, the protocol pattern MMM represents
a string of three digits.
Action - Once a matching DTMF protocol string is found, the Action column tells
ICE Voice Mail Card Installation & Maintenance Manual
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