Field Descriptions - Tadiran Telecom Emerald ICE Installation Manual

Figure 9 shows that if the digit 1 or 2 is pressed, the caller will be transferred to any
extension that starts with 1 or 2 and there is a valid mailbox to make the transfer.
If the digit 4 is pressed, the caller will be sent to CCR 4 for further options.
If the digit 0 is pressed, the caller will be transferred to the Operator.

Field Descriptions

First Digit Permission - This field tells the Emerald ICE Flash Voice Mail System
whether a digit is allowed to dial in the current CCR menu programming. If a digit
marked N is dialed, the system will tell the caller they have dialed an incorrect digit
and allow them to dial again. If the dialed digit is marked Y one of the following
actions is performed depending on the data entered in the columns:
Extension -This field may contain any valid system telephone extension number as
the destination if this digit is pressed. If this field is filled and the corresponding
digit is pressed, the caller is transferred to the programmed extension.
Greeting - This field contains a greeting number from 1 to 10 that will be played
when this digit is pressed. This is useful for making announcements such as
directions to the Company's office. When a digit is used for a CCR assignment, this
is the greeting number that will be played as the caller is sent to the programmed
CCR box.
CCR Number - This field contains the CCR menu destination from 1 to 5 where to
send the caller when this digit is pressed. This is used to send a caller to a sub-menu
with additional choices. ( i.e. a Technical Support Department.)
5-10
ICE Voice Mail Card Installation & Maintenance Manual
All Greetings are recorded from the System Administrator Mailbox
If a field entry is made, a first digit permission will automatically change to "Y"
If values exist in a field and "Y" is changed to "N", all values on the line will be
removed.
When you program a digit that will route to another CCR box, you should enter a
greeting number that will be played when the caller is sent to the CCR box.