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IBM

RS/6000 Enterprise Server Model H Series

Installation and Service Guide

SA38-0547-01

Table of Contents

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Page 1 RS/6000 Enterprise Server Model H Series Installation and Service Guide SA38-0547-01...
Page 2  International Business Machines Corporation 1998, 1999. All rights reserved. Note to U.S. Government Users -- Documentation related to restricted rights -- Use, dupli- cation or disclosure is subject to restrictions set forth is GSA ADP Schedule Contract with IBM Corp.
Page 3: Table Of Contents
Contents Communications Statements ......Federal Communications Commission (FCC) Statement ....European Union (EU) Statement .
Page 4 ......Installing the Enterprise Server H Series CPU Drawer Into A Rack Unit .
Page 5 Rear Operating Position 7-32 ....... . Fan Monitor Control Card 7-33 .
Page 6 ..........Reader's Comments — We'd Like to Hear From You ....RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 7: Communications Statements
Communications Statements The following statement applies to this product. The statement for other products intended for use with this product appears in their accompanying documentation. Federal Communications Commission (FCC) Statement Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Page 8: International Electrotechnical Commission (Iec) Statement
Cet appareil numérique de la classe A respecte toutes les exigences du Réglement sur le matériel brouilleur du Canada. Canadian Department of Communications Compliance Statement This Class A digital apparatus meets the requirements of the Canadian Interference–Causing Equipment Regulations. viii RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 9: Vcci Statement
VCCI Statement The following is a summary of the VCCI Japanese statement in the box above. This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise.
Page 10: Radio Protection For Germany
Genehmigung wird erteilt, wenn keine elektromagnetischen Störungen zu erwarten sind. (Auszug aus dem EMVG vom 9.Nov.92, Para.3, Abs.4) Hinweis Dieses Genehmigungsverfahren ist von der Deutschen Bundespost noch nicht veröffentlicht worden. RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 11: Safety Notices
Safety Notices A danger notice indicates the presence of a hazard that has the potential of causing death or serious personal injury. A caution notice indicates the presence of a hazard that has the potential of causing moderate or minor personal injury. Electrical Safety Observe the following safety instructions any time you are connecting or discon- necting devices attached to the workstation.
Page 12 CAUTION: This unit has more than one power supply cord. To reduce the risk of elec- trical shock, disconnect two power supply cords before servicing. RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 13: Laser Safety Information
Laser Safety Information The optical drive in this system unit is a laser product. The optical drive has a label that identifies its classification. The label, located on the drive, is shown below. CLASS 1 LASER PRODUCT LASER KLASSE 1 LUOKAN 1 LASERLAITE APPAREIL A LASER DE CLASSE 1 IEC 825:1984 CENELEC EN 60 825:1991...
Page 14 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 15: About This Book
The 7014 Model S00 Rack Installation and Service Guide contains information regarding the 7014 Model S00 Rack, which the RS/6000 Enterprise Server Model H Series may be installed in. The Diagnostic Information for Multiple Bus Systems contains common diag- nostic procedures, error codes, service request numbers, and failing function codes.
Page 16: Trademarks
Trademarks AIX is a registered trademark of the International Business Machines Corpo- ration. PowerPC is a trademark of the International Business Machines Corporation. Velcro is a trademark of Velcro Industries. RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 17: Chapter 1. Reference Information
Chapter 1. Reference Information System Unit Locations Front View with Covers Off (Model H50 and Model H70) disc 11 10 Media Blower (Hot-Swappable) Reset Button DASD Blower (Hot-Swappable) Operator Panel Display Hot-Swappable Disk Drive D1 Diskette Drive Hot-Swappable Disk Drive D6 CD–ROM Drive Hot-Swappable Disk Drive C1 Additional Media Bay...
Page 18 Internal Fans for First Power Supply Supply Second Power Supply Status LED RJ45 Ethernet Connector Internal Fans for Second Power Supply External SCSI Connector Second Power Supply First Power Supply RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 19 Rear View Model H70 1P 2P 3P 4P 5P 6P 7P 8P CPU Fan Power Control Interface Connector Parallel Connector Mouse Connector Serial Connector(S2) Keyboard Connector Serial Connector(S1) Power Control Interface Connector External SSA Connectors (Optional) Power Connector for First Power Supply Serial Connector(S3) AUI Ethernet Connector I/O Slots...
Page 20 Hot-Swappable Disk Drive non-hot-swappable hard disk drive) Hot-Swappable Disk Drive Hot-Swappable Disk Drive Hot-Swappable Disk Drive Hot-Swappable Disk Drive Hot-Swappable Disk Drive Hot-Swappable Disk Drive Hot-Swappable Disk Drive Hot-Swappable Disk Drive RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 21 I/O Board Locations Model H50 Shared ISA/PCI Slots J22A PCI Slots 64 Bit PCI Slots J1, J2 64-bit PCI connectors J3, J4, J5, 32-bit PCI connectors J6, J7, J8P, J8I, J9I ISA connectors Service Processor External SCSI connector Not Used Diskette Drive connector Not Used SCSI Security Jumper...
Page 22 Diskette drive connector Operator panel connector Power supply Power supply J17, J18, 64-Bit PCI connectors J21, J23 J19, J20, 32-Bit PCI connectors Fan monitor card connector J22, J24 DASD backplane connectors RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 23 System Board Locations Model H50 J5, J6 Processor card connector #2 J8, J9 Processor card connector #1 Memory card connector #1 Memory card connector #2 System Board Locations Model H70 Processor card connector #2 Processor card connector #1 Memory card connector #1 Memory card connector #2 3.3V Power 5.0V Power...
Page 24 Power Supply and Fans 1, 2, 3, 4 (Power Supply Fan Assemblies) Fan 6 (CPU Fan) To I/O Board Fans 7 and 8 (Hot-Swappable I/O and To PCI Connectors DASD Blower) RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 25 Model H50 Cable Diagram Display SCSI 4-Drop OP Panel Diskette DASD Backplane CPU Fan DASD Blower J6 J1 Power Control Inf Media Blower Power Distribution Board Power Supply 1 Power Supply 2 30 Amp Wall Cord Power Distribution Bus Media Bays DASD Bay 1 Diskette CD-ROM...
Page 26 CPU Fan Power Distribution Board Power Supply 1 Power Supply 2 30 Amp Wall Cord Power Distribution Bus Media Bays DASD Bay 1 Diskette CD-ROM Optional DASD Bay 2 1-10 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 27: Operator Panel
Operator Panel Reset Button Operator Panel Display Power On Button Power On LED LED Indicator Status State of LED Operator Panel LED First Power Supply Second Power Supply No AC power No AC power No AC power On, blinking System plugged in, not System plugged in, not System plugged in, not green...
Page 28: Cpu Drawer Data Flow Model H50
Serial Port ISA Bus Super I/O Diskette P1284 National (Parallel) Shared ISA Slots PCI Feature Slots 64 Bit PCI 87332 Serial (2) 8 7 6 5 4 3 2 1 1-12 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 29: Cpu Drawer Data Flow Model H70
CPU Drawer Data Flow Model H70 Master Processor Oscillator Card Processor Processor 37.04 MHz 8 Word 8 Word Memory Memory Manager Manager 8 Word L2 Cache L2 Cache 8 Word Intf Intf Controller Controller L2 Cache L2 Cache RAM 4 MByte RAM 4 MByte Memory Card J-Tag...
Page 30: Specifications
Right Service 1650 mm(65 in) 1015 mm(40 in) 915 mm (36 in) 915 mm (36 in) Install/Air Maintenance of a proper service clearance will allow proper air flow. Flow 1-14 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 31: Power Cables
Power Cables To avoid electrical shock, a power cable with a grounded attachment plug is pro- vided. Use only properly grounded outlets. Power cables used in the United States and Canada are listed by Underwriter's Lab- oratories (UL) and certified by the Canadian Standards Association (CSA). These power cords consist of: Electrical cables, Type SVT or SJT Attachment plugs complying with National Electrical Manufacturers Association...
Page 32: Service Inspection Guide
11. With the external power cable connected to the system unit, check for 0.1 ohm or less resistance between the ground lug on the external power cable plug and the metal frame. 1-16 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 33 12. Perform the following checks on each device that has its own power cables: a. Check for damage to the power cord. b. Check for the correct grounded power cable. c. With the external power cable connected to the device, check for 0.1 ohm or less resistance between the ground lug on the external power cable the metal frame of the device.
Page 34 1-18 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 35: Chapter 2. Maintenance Analysis Procedures (Maps)
Chapter 2. Maintenance Analysis Procedures (MAPs) Entry MAP Use the following table to determine your starting point. Note: When possible, run Online Diagnostics in Service Mode. Online Diagnostics perform additional functions, compared to Standalone Diagnostics. This ensures that the error state of the system is captured in NVRAM for your use in fixing the problem.
Page 36 ASCII terminal, suspect the ASCII terminal. Use the Problem Determination Procedures for the terminal. Replace the I/O board if these pro- cedures do not reveal a problem. RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 37 Symptom Action The power light on the operator panel does not Go to “MAP 1520: Power” on page 2-19. start flashing within 30 seconds of A/C power application, or the power light on the operator panel is flashing but the operator panel is blank. The power light does not come on, or stay on.
Page 38 See the RS/6000 Adapters, Devices, and Cable Information for Multiple Bus Systems. You Cannot Find the Symptom in this Table All other problems. Go to “MAP 1020: Problem Determination” on page 2-5. RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 39: Map 1020: Problem Determination
MAP 1020: Problem Determination Purpose of This MAP Use this MAP to get an error code if you were not provided one by the customer or you are unable to load diagnostics. If you are able to load the diagnostics, go to MAP 0020 in the Diagnostic Information for Multiple Bus Systems.
Page 40 If you are sure you pressed the correct key in a timely manner, go to “Step 1020-2” on page 2-8. The system does not respond when the pass- Go to “Step 1020-2” on page 2-8. word is entered. RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 41 Symptom Action The system stopped and a POST indicator is If the POST indicator represents: displayed on the system console and an eight- memory, record error code M0MEM002. digit error code is not displayed. keyboard, record error code M0KBD000. SCSI, record error code M0CON000. network, record error code M0NET000.
Page 42 Any supplemental service manual for the device The diagnostic problem report screen for additional information The Service Hints Service Aid The CEREADME file (by using the Service Hints Service Aid). 2. Perform the action listed. RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 43 Step 1020-4 To check the error log for any errors. Choose Utilities Choose Error Log If an error is logged, check the time stamp If the error was logged during the current boot attempt, record it Look up the error in the Chapter 3 on page 3-1 and perform the listed action If no recent error is logged in the error log, go to “MAP 1540: Minimum Configuration”...
Page 44: Map 1240: Memory Problem Resolution
From the service Processor Setup Menu, go to the Surveillance Setup Menu and disable surveillance. Unattended From the Service Processor System Power Control Menu disable unattended Start start mode. 2-10 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 45 Reboot Policy From the System Power Control Menu go to the Reboot/Restart Policy Setup Menu and set: 1. Number of reboot attempts to 0 (zero) 2. Use OS-Defined restart policy to No 3. Enable supplemental restart policy to No. Call-Out From the Call-In/Call-Out Setup Menu, go to the Serial Port Selection Menu and disable call-out on both serial ports.
Page 46 If there is only one memory card installed tag it as "suspect bad" and go to “Step 1240-7” on page 2-15. If there are two memory cards installed go to “Step 1240-2” on page 2-13. 2-12 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 47 Step 1240-2 1. Turn the power off. 2. Remove the memory card from slot J12 (Model H50) or J3 (Model H70). 3. Turn the power on. Does the system stop with a memory checkpoint displayed on the operator panel? Go to “Step 1240-4” on page 2-14. Go to “Step 1240-3.”...
Page 48 Re-seating the memory card(s) has corrected the problem. Go to "Map 0410: Repair Checkout" in the Diagnostic Information for Mul- tiple Bus Systems. Go to “Step 1240-6” on page 2-15. 2-14 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 49 Step 1240-6 1. Turn the power off 2. Exchange the following FRUs in the order listed: System board Processor card(s) 3. Turn the power on Does the system stop with a memory checkpoint displayed on the operator panel? Go to "Map 0410: Repair Checkout" in the Diagnostic Information for Mul- tiple Bus Systems.
Page 50 3. Turn the power on. Does the system stop with a memory checkpoint displayed on the operator panel? Go to “Step 1240-11” on page 2-18. Go to “Step 1240-10” on page 2-17. 2-16 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 51 Step 1240-10 One of the FRUs remaining in the system unit is defective. 1. Turn the power off. 2. Exchange the following FRUs in the order listed. Memory card System board Processor card(s) 3. Turn the power on. Does the system stop with a memory checkpoint displayed on the operator panel? Go to "Map 0410: Repair Checkout"...
Page 52 If the symptom did not change and both memory modules have been exchanged go to “Step 1240-10” on page 2-17. 2-18 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 53: Map 1520: Power
MAP 1520: Power Notes: 1. This is not a start of call MAP. Use this Power MAP only if you have been directed here from a MAP step in this book or the Diagnostic Information for Mul- tiple Bus Systems. 2.
Page 54 5. A SRN referenced in the Diagnostic Information for Multiple Bus Systems listed MAP 1520 in the "Actions/Descriptions" column for a Voltage Sensor out of range. Go to “Step 1520-10” on page 2-29. 2-20 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 55 Step 1520-2 1. Turn the power off. 2. If you have not already done so, open the rear door of the rack unit and locate the power supplies. 3. Unplug the power cord from the Power Distribution Unit (PDU)/Power Distribution Bus (PDB) and the power outlet.
Page 56 Go to "Map 0410: Repair Checkout" in the Diagnostic Information for Mul- tiple Bus Systems. Repeat this step for the second (right) power supply if installed. Go to “Step 1520-4” on page 2-23. 2-22 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 57 Step 1520-4 There is a small dark-colored test switch on the side of the power supply near the power supply connector. It is a normally off momentary switch. Press and hold this switch for a few seconds while observing the fans in the power supply and the power LED on the power supply.
Page 58 Reinstall the original operator panel electronics assembly. Go to “Step 1520-6” on page 2-25. Go to "MAP 410: Repair Checkout" in the Diagnostic Information for Mul- tiple Bus Systems. 2-24 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 59 Step 1520-6 Note: Either the Fan monitor control card or the power distribution board may be defective. To test each FRU, exchange the FRUs that have not already been exchanged in the following order. Fan monitor control card Power distribution board 1.
Page 60 Do the power supply fans turn on and the power LED on the operator panel come on and stay on? Go to “Step 1520-8” on page 2-27. Go to “Step 1520-9” on page 2-28. 2-26 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 61 Step 1520-8 Note: Either the Service Processor (Model H50), the I/O board, the System board or the power supplies may be defective. To test each FRU, exchange the FRUs that have not already been exchanged in the following order. Service Processor (Model H50) I/O board System board Left power supply...
Page 62 If the symptom has changed, check for loose cards, cables, and obvious problems. If you do not find a problem, return to “Step 1520-1” on page 2-20 in this MAP and follow the instructions for the new symptom. 2-28 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 63 Go to "Map 0410: Repair Checkout" in the Diagnostic Information for Mul- tiple Bus Systems. Step 1520-10 Does the system contain two power supplies? Go to “Step 1520-11.” Go to “Step 1520-13” on page 2-30. Step 1520-11 Shut the system down, turn off the system, and remove the power cable(s) from the power supply.
Page 64 Diagnostic Information for Multiple Bus Systems. Step 1520-13 Since the H Series Enterprise Server can have redundant power supplies, it is not necessary to power down the system in order to replace a power supply. The power supplies are symmetrical so replacement starts with the left-hand unit (Power Supply 1).
Page 65 If the symptom did not change and all FRUs have been exchanged go to “Step 1520-14” on page 2-31. If the symptom changed, check for loose cards, cables, and obvious prob- lems. If you do not find a problem, return to “Step 1540-1” on page 2-38 and follow the instructions for the new symptom.
Page 66 2. Insert the power supply and connect AC power. Is the light on the back of the Power Supply flashing? Go to “Step 1520-20” on page 2-34. Go to “Step 1520-18” on page 2-33. 2-32 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 67 Step 1520-18 1. Remove the service processor (Model H50), processor card(s), and memory card(s) from the I/O board. Disconnect the Fan Monitor Control (FMC) from the I/O board. 2. Connect Power to the I/O planar and apply AC power to the system. Is the light on the back of the Power Supply flashing? Replace in order and try again: 1.
Page 68 2. Replace the operator panel control assembly. Be sure to remove the VPD module from the old operator panel control assembly (connector U2) and place it in the new one. 2-34 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 69 Step 1520-23 Remove the processor card(s), memory card(s), and Service Processor (Model H50) from the system. Disconnect the FMC from the I/O board. Apply AC power to the system. Is anything displayed on the operator panel? Go to “Step 1520-26” on page 2-36. Model Model H50 go to “Step 1520-24.”...
Page 70 If no defective FRU is found, go to “Step 1540-1” on page 2-38. The system board is defective. Replace it and go to "MAP 410: Repair Checkout" in Diagnostic Information for Multiple Bus Systems. 2-36 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 71: Map 1540: Minimum Configuration
MAP 1540: Minimum Configuration Purpose of this MAP This MAP is used to locate defective FRUs not found by normal diagnostics. For this procedure, diagnostics are run on a minimally-configured system. If a failure is detected on the minimally-configured system, the remaining FRUs are exchanged one at a time until the failing FRU is identified.
Page 72 6. Enter the appropriate password if prompted to do so. Is the "Please define the System Console" screen displayed? Go to “Step 1540-2” on page 2-39 Go to “Step 1540-19” on page 2-57. 2-38 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 73 Step 1540-2 1. Turn the power off. 2. If you have not already done so, configure the Service Processor with the instructions in 6 on page 2-37 and then return here and continue. 3. Exit Service Processor Menus and remove the power cable. 4.
Page 74 If a second processor card was removed go to “Step 1540-4” on page 2-42. If the system has only one processor card go to “Step 1540-5” on page 2-43. 2-40 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 75 Step 1540-3 One of the FRUs remaining in the system unit is defective. If a memory module is exchanged, ensure that the new module is the same size and speed as the original module. Turn the power off, remove the power cable, and exchange the following FRUs in order: 1.
Page 76 If the symptom changed, check for loose cards and obvious problems. If you do not find a problem, return to “Step 1540-1” on page 2-38 and follow the instructions for the new symptom. Go to “Step 1540-5” on page 2-43. 2-42 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 77 Step 1540-5 No failure was detected with this configuration. 1. Turn the power off and remove the power cable. 2. Install a pair of memory modules. 3. Plug in the power cable and wait for OK on the operator panel display. 4.
Page 78 Repeat this step with the second memory module you exchanged in the previous step. If both memory modules have been tested go to "Map 0410: Repair Checkout" in the Diagnostic Information for Multiple Bus Systems. 2-44 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 79 Step 1540-8 One of the FRUs remaining in the system unit is defective. 1. Turn the power off and remove the power cable. 2. Exchange the following FRUs in the order listed. Memory card System board I/O board (See notes on page 2-1) Fan monitor control card Power supply Power distribution board...
Page 80 5. When the keyboard indicator is displayed, press the F1 key on the directly attached keyboard or the number 1 key on an ASCII terminal. This triggers the SMS. 6. Enter the appropriate password if prompted to do so. 2-46 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 81 Is the SMS screen displayed? One of the FRUs remaining in the system unit is defective. In the following order, exchange the FRUs that have not been exchanged: 1. Go to the Problem Determination Procedures (test procedures) for the device attached to the S1 serial port or the display attached to the graphics adapter, and test those devices.
Page 82 If you do not find a problem return to “Step 1540-1” on page 2-38 in this MAP and follow the instructions for the new symptom. Go to “Step 1540-11” on page 2-49. 2-48 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 83 Step 1540-11 The system is working correctly with this configuration. One of the SCSI devices that you disconnected may be defective. 1. Make sure the diagnostic CD-ROM is inserted into the CD-ROM drive. 2. Turn the power off and remove the power cable. 3.
Page 84 2-38 in this MAP and follow the instructions for the new symptom. If a second hot swap bay backplane is installed in hot swap bay D, go to “Step 1540-13” on page 2-51. Go to “Step 1540-14” on page 2-52. 2-50 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 85 Step 1540-13 1. Make sure the diagnostic CD-ROM is inserted into the CD-ROM drive. 2. Turn the power off and remove the power cable. 3. Plug the internal SCSI connector (port 2) cable into the connector on the I/O board. Model H50 connector J30 Model H70 connector J3 4.
Page 86 2-38 in this MAP and follow the instructions for the new symptom. Repeat this step until all the disk drives are installed. Go to “Step 1540-15” on page 2-53. 2-52 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 87 Step 1540-15 The system is working correctly with this configuration. The diskette drive may be defective. 1. Make sure the diagnostic CD-ROM disc is inserted into the CD-ROM drive. 2. Turn the power off and remove the power cable. 3. Plug the diskette drive cable into the diskette drive connector (J13) on the I/O board.
Page 88 Go to "Map 0410: Repair Checkout" in the Diagnostic Information for Mul- tiple Bus Systems. Repeat this step until all of the devices are attached. Go to “Step 1540-17” on page 2-55. 2-54 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 89 Step 1540-17 The system is working correctly with this configuration. One of the FRUs (adapters) that you removed is probably defective. 1. Turn the power off and remove the power cable. 2. Install a FRU (adapter) and connect any cables and devices that were attached to it.
Page 90 The last device or cable that you disconnected is defective. Exchange the defective device or cable. Go to "Map 0410: Repair Checkout" in the Diagnostic Information for Mul- tiple Bus Systems. 2-56 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 91 Step 1540-19 1. Follow the instructions on the screen to select the system console. 2. When the DIAGNOSTIC OPERATING INSTRUCTIONS screen is displayed, press Enter. 3. Select Advanced Diagnostics Routines. 4. If the DEFINE TERMINAL screen is displayed you must define the terminal fol- lowing the instructions on the screen before you can continue with the diagnos- tics.
Page 92 Step 1540-21 Does the system have adapters or devices that require supplemental media? Go to “Step 1540-22” on page 2-59. Go to “Step 1540-23” on page 2-59 2-58 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 93 Step 1540-22 Consult the PCI adapter configuration documentation for your operating system to verify that all installed adapters are configured correctly. Go to "Map 0410: Repair Checkout" in the Diagnostic Information for Multiple Bus Systems. If the symptom did not change and all the FRUs have been exchanged, call your service support person for assistance.
Page 94 “Step 1540-1” on page 2-38 in this MAP and follow the instructions for the new symptom. Go to "Map 0410: Repair Checkout" in the Diagnostic Information for Multiple Bus Systems. 2-60 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 95 Step 1540-25 1. Ensure that the diagnostics and the operating system are shutdown. 2. Turn the power off. 3. If you have not already done so, configure the Service Processor with the instructions in 6 on page 2-37 and then return here and continue. 4.
Page 96 FRUs have been exchanged. If the symptom did not change and all the FRUs have been exchanged, return to “Step 1540-2” on page 2-39 in this MAP. 2-62 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 97 Step 1540-27 The system is working correctly with this configuration. One of the FRUs (adapters) that you removed is probably defective. 1. Turn the power off and remove the power cable. 2. Install a FRU (adapter) and connect any cables and devices that were attached to it.
Page 98 1. Adapter (last one installed) 2. I/O board (See notes on page 2-1) If the symptom did not change and all the FRUs have been exchanged, return to “Step 1540-2” on page 2-39. 2-64 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 99: Ssa Maintenance Analysis Procedures (Maps)
SSA Maintenance Analysis Procedures (MAPs) These maintenance analysis procedures (MAPs) describe how to analyze a contin- uous failure that has occurred in a system that contains two or more disk drive modules. Failing field-replaceable units (FRUs) of the system unit can be isolated with these MAPs.
Page 100 Blinking Only one SSA connection good Flickering Drive is executing a command Check Disk drive failure Self-test running Drive in service mode Blinking Disk drive selected 2-66 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 101: Map 2010: Ssa Hot-Swap Disk Drive-Start
MAP 2010: SSA Hot-Swap Disk Drive–Start This MAP is the entry point to the MAPs for the SSA Hot-Swap Disk Drive. If you are not familiar with these MAPs, read “How to Use These MAPs” on page 2-65 first. If you get a five digit SRN but are not sure which SSA Hot-Swap Disk Drive may be defective, run the Link Verification Service Aid.
Page 102 2. Issue the system cfgmgr command. 3. Retry the Configuration Verification Service Aid. 3. If the problem remains, a software error has probably occurred. Call your support center for assistance. 2-68 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 103 Step 2010-3 Have the system diagnostics or problem determination procedures given you a five digit SRN for the SSA Hot-Swap Disk Drive? Go to “Step 2010-4.” Go to “Service Request Numbers (SRNs)” on page 5-1. Step 2010-4 If the system diagnostics are available, go to “Step 2010-5.” If the stand-alone diagnostics are available, but the system diagnostics are not avail- able, run them, then go to “Step 2010-5.”...
Page 104 Is the MISSING RESOURCE or NEW RESOURCE an SSA device? Go to “Step 2010-8” on page 2-71. Go to "MAP 0020: Problem Determination Procedure, Step 0020-7, substep 3" in Diagnostic Information for Multiple Bus Systems. 2-70 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 105 Step 2010-8 Are all LEDs on the drives in a six pack off? Go to step “Step 2010-11.” Go to “Step 2010-9.” Step 2010-9 Are any power cables loose or in need of replacement? Go to “Step 2010-10.” Fix or replace the power cables as required. Go to MAP 410: Repair Checkout in Diagnostic Information for Multiple Bus Systems to verify the repair.
Page 106 Is the middle LED in the drive at the end of the backplane flashing? Go to step “Step 2010-10” on page 2-71. Go to step “Step 2010-14” on page 2-73. 2-72 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 107 Step 2010-14 Replace the SSA link cable closest to the flashing LED. Did the LED stop flashing? Go to step “Step 2010-15.” Go to MAP 410: Repair Checkout in Diagnostic Information for Multiple Bus Systems to verify the repair. Step 2010-15 Replace the following: 1.
Page 108 2-74 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 109: Chapter 3. Error Code To Fru Index
Chapter 3. Error Code to FRU Index The Error Code to FRU Index lists error symptoms and possible causes. The most likely cause is listed first. Use this index to help you decide which FRUs to replace when servicing the system. If the codes in the following tables indicate a device which is present more than once in the system unit, a location code is needed to specify which device generated the error.
Page 110: Firmware/Post Error Codes
20D00011 Cannot determine Machine Model The machine model is part of the System Vital Product Data. Perform corrective actions listed for errors 2BA00050 and 2BA00051. 20E00xxx Security RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 111 Table 3-1 (Page 2 of 40). Firmware Error Codes. Error Code Description Action / Possible Failing FRU 20E00000 Power on Password entry error The password has been entered incor- rectly. Retry installing the password. 20E00001 Privileged-access password entry The password has been entered incor- error rectly.
Page 112 2. Replace I/O board (See notes on 3-1.) 20EE0009 Unable to communicate with the 1. Replace the Service Processor. Service processor 2. Replace I/O board (See notes on 3-1.) 3. Replace the system board. RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 113 Table 3-1 (Page 4 of 40). Firmware Error Codes. Error Code Description Action / Possible Failing FRU 20EE000A Pointer to the operating system Values normally found in non-volatile found in non-volatile storage. storage that point to the location of an Operating System were not found.
Page 114 4. Replace the SCSI controller. 21A00002 Test Unit Ready Failed - sense data Refer to the notes in error code available 21A000xxx. 1. Replace the media (Removable media devices). 2. Replace the SCSI device. RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 115 Table 3-1 (Page 6 of 40). Firmware Error Codes. Error Code Description Action / Possible Failing FRU 21A00003 Send Diagnostic Failed Refer to the notes in error code 21A000xxx. Replace the SCSI device. 21A00004 Send Diagnostic Failed - DevOfl Refer to the notes in error code 21A000xxx.
Page 116 25A1xxxA card exists) and see if problem is 25A1xxxB resolved. If problem is resolved replace processor card. See error code 2B2xxx22 for xxx defi- nitions. RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 117 Table 3-1 (Page 8 of 40). Firmware Error Codes. Error Code Description Action / Possible Failing FRU 25A80xxx NVRAM problems NVRAM problem resolution: 1. Errors reported against NVRAM can be caused by low Battery voltage and (more rarely) power outages that occur during normal system usage.
Page 118 Use the location code obtained from the SMS Error Log utility (described in MAP Step 1020-4) to identify which memory module (or memory module pair) the error is reported against. 3-10 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 119 Table 3-1 (Page 10 of 40). Firmware Error Codes. Error Code Description Action / Possible Failing FRU 25Cyy001 Memory module is not supported Replace unsupported memory module. Note: Memory module must be replaced with a supported type memory module. If an unsupported memory module is replaced the same unsupported type, the error does not go away.
Page 120 Look for any new error code. 2. Replace the memory module based on the new error code. See “Memory PD Bits” on page 3-42 for definition of "yy". 3-12 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 121 Table 3-1 (Page 12 of 40). Firmware Error Codes. Error Code Description Action / Possible Failing FRU 26020001 Invalid PCI adapter vendor ID 1. Move adapter to another slot (behind a different PCI bridge). 2. Check for available firmware updates for adapter.
Page 122 RTC initialization required- RTC not Refer to Action under error code updating, corrected. 28030xxx. 28030002 Bad time/date values 1. Set the time and date. 2. Refer to Action under error code 28030xxx. 3-14 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 123 Table 3-1 (Page 14 of 40). Firmware Error Codes. Error Code Description Action / Possible Failing FRU 28030003 RTC initialization required. RTC not Replace the I/O board (See notes on 3-1.) updating, not corrected. 28030004 RTC operating parameters (data 1. Set/restore the time and date. format) changed.
Page 124 1 (or replace processor card if only one processor card exists) and see if problem is resolved. If problem is resolved replace processor card. 2BA00xxx Service Processor 3-16 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 125 Table 3-1 (Page 16 of 40). Firmware Error Codes. Error Code Description Action / Possible Failing FRU 2BA00000 Service processor POST failure 1. Unplug the system power cable and wait until the system power indicator remains off and the operator panel is blank.
Page 126 #1 with the processor card removed in step 1 (or replace processor card if only one processor card exists) and see if problem is resolved. If problem is resolved replace processor card. 3-18 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 127 Table 3-1 (Page 18 of 40). Firmware Error Codes. Error Code Description Action / Possible Failing FRU 2BA00071 VPD data corrupted for CPU in Replace the CPU card in processor card processor card connector #1 connector #1. 2BA00073 VPD data corrupted for CPU in Replace the CPU card in processor card processor card connector #2 connector #2.
Page 128 3. Replace I/O Board. (See notes on 3-1.) 2BA00302 Service Processor reports Slow Fan 1. Replace Fan 2. number 2 2. If problem persists, replace power supply. 3. Replace I/O Board (See notes on 3-1.) 3-20 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 129: Replace I/O Board (See Notes On
Table 3-1 (Page 20 of 40). Firmware Error Codes. Error Code Description Action / Possible Failing FRU 2BA00303 Service Processor reports Slow Fan 1. Replace Fan 3. number 3 2. If problem persists, replace Power Supply. 3. Replace I/O Board (See notes on 3-1.) 2BA00309 Service Processor reports Generic 1.
Page 130 2. Check fans for obstructions that prevent them from normal operation (example: a cable caught in the fan preventing it from spinning). 3. If problem persists, replace I/O Board (See notes on 3-1.) 3-22 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 131: Replace Dasd Fan
Table 3-1 (Page 22 of 40). Firmware Error Codes. Error Code Description Action / Possible Failing FRU 2BA00337 Service Processor reports Memory 1. Check for cool air flow obstructions to Critical Over Temperature Slow the system. Shutdown request 2. Check fans for obstructions that prevent them from normal operation (example: a cable caught in the fan preventing it from spinning)
Page 132: Replace I/O Board (See Notes On 3-1 1. Replace Dasd Fan
3. Replace I/O Board (See notes on 3-1.) 2BA00370 Service Processor reports Slow 1. Replace CEC Fan 3. CEC Fan #3 2. If problem persists, replace power supply. 3. Replace I/O Board (See notes on 3-1.) 3-24 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 133 Table 3-1 (Page 24 of 40). Firmware Error Codes. Error Code Description Action / Possible Failing FRU 2BA00371 Service Processor reports Locked 1. Remove obstruction from CEC Fan 1. CEC Fan #1 2. Replace CEC Fan 1. 3. If problem persists, replace power supply.
Page 134 200-240V. system. 2. Power supply. 4011000A High 5.0 RA volt detected in power 1. Check fan monitor cable to connector supply main enclosure on I/O Board. 2. Power supply. 3-26 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 135 Table 3-1 (Page 26 of 40). Firmware Error Codes. Error Code Description Action / Possible Failing FRU 4011000B High 5.0 RB volt detected in power 1. Check fan monitor cable to connector supply main enclosure on I/O Board. 2. Power supply. 4011000C High 3.3 M volt detected in power 1.
Page 136 #1 with the processor card removed in step 1 (or replace processor card if only one processor card exists) and see if problem is resolved. If problem is resolved replace processor card. 3-28 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 137 Table 3-1 (Page 28 of 40). Firmware Error Codes. Error Code Description Action / Possible Failing FRU 40111092 A low 3.3 voltage reading detected 1. Remove processor card in processor card connector #2 (if installed) and see if the problem is resolved. If problem is resolved replace processor card.
Page 138 AIX error log to find out which fan is failing. If the system is not running, refer to the service processor error log.) 3-30 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 139 Table 3-1 (Page 30 of 40). Firmware Error Codes. Error Code Description Action / Possible Failing FRU 40210024 Loss of a redundant fan and a sub- 1. Failing fan. sequent slow fan. (If the system is 2. FMC card. running, refer to the AIX error log to find out which fan is failing.
Page 140 Critical cooling problem. Check to ensure manded the temperature is in the ambient range. 40D00004 An unknown fast shutdown com- Locked fan failure detected. Make sure all manded fans are operating normally. 3-32 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 141 Table 3-1 (Page 32 of 40). Firmware Error Codes. Error Code Description Action / Possible Failing FRU 40D00101 Bist on I/O board failed I/O board (See notes on 3-1.) 40D00102 BIST on system board fail System board. 45800000 Memory controller checkstop 1.
Page 142 If problem is resolved replace processor card. If not, con- tinue. 7. Go to MAP 1540: Minimum Configura- tion, “Step 1540-25” on page 2-61. 3-34 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 143 Table 3-1 (Page 34 of 40). Firmware Error Codes. Error Code Description Action / Possible Failing FRU 4B2xxx01 Checkstop - processor card con- 1. Attempt to reboot the system in nector 1 fail Service Mode, this preserves the AIX error log. If the reboot fails, attempt to reboot from the CD-ROM.
Page 144 1. CPU Card in processor card connector 2. I/O board (See notes on 3-1.) 4B2xxx42 ABIST fail 1. CPU Card in processor card connector 2. I/O board. (See notes on 3-1.) 3-36 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 145 Table 3-1 (Page 36 of 40). Firmware Error Codes. Error Code Description Action / Possible Failing FRU 4B2xxx43 Service Processor reports JTAG fail For Model H50: 1. Service Processor is the least likely failure, but it is the tester in this case. Replace the service processor to assure true failure indication.
Page 146 4B20000A No configured CPU found 1. Verify compatibility of CPU cards. 2. Verify that cards are properly con- nected. 3. Manually configure a CPU using the Service Processor menu. 3-38 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 147 Table 3-1 (Page 38 of 40). Firmware Error Codes. Error Code Description Action / Possible Failing FRU 4B201000 Checkstop 1. Attempt to reboot the system in Service Mode, this preserves the AIX error log. If the reboot fails, attempt to reboot from the CD-ROM.
Page 148 If not, con- tinue. 4. System board. 4BA80013 NVRAM Refer to “MAP 1540: Minimum Configuration” on page 2-37.. 4BA80014 NVRAM (crc) checksum fail. Recoverable temporary condition, unless succeeded by 4BA80015. 3-40 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 149: Reference Codes
Table 3-1 (Page 40 of 40). Firmware Error Codes. Error Code Description Action / Possible Failing FRU 4BA80015 NVRAM reintialization fail Replace NVRAM module. Reference Codes Table 3-2. Reference Codes Reference Description Action / Possible Failing FRU Code 2B284A00 Illegal condition detected Contact your next level of support.
Page 150: Bus Srn To Fru Reference Table
Internal Ethernet port (10-80) I/O board. (See notes on 3-1.) Device installed in I/O Slot 3P (10-68 Adapter to 10-6F) Device installed in I/O Slot 4P (10-70 Adapter to 10-77) 3-42 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 151 Table 3-4 (Page 2 of 2). Bus SRN to FRU Reference Table (Model H50 only) Bus Identifica- Possible Failing Device and AIX Associated tion Location Code Device installed in I/O Slot 5P (10-78 Adapter to 10-7F) 9CC-101 PCI Bus 01 Device installed in I/O Slot 1P (20-58 Adapter to 20-5F)
Page 152: Checkpoints
Before taking actions listed with a checkpoint, it is a good idea to look for better symptoms in the Service Processor error log. See “System Information Menu for Model H50” on page C-13 or “System Information Menu for Model H50” on page C-13. 3-44 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 153: Chapter 3. Error Code To Fru Index
Model H50 Service Processor Checkpoints Service Processor checkpoints are in the range E010 to E0FF. The message OK indicates successful service processor testing and initialization. Firmware checkpoints are listed in “Firmware Checkpoints” on page 3-52. Note: Go to “MAP 1540: Minimum Configuration” on page 2-37 for any of the fol- lowing conditions: A four-digit code in the range of E001 through EFFF displays on the operator panel but is not listed in the checkpoint table.
Page 154 3. I/O board. (See notes on 3-1.) 4. CPU Card. E072 Preparing to call home 1. Modem. 2. Service Processor (Model H50 only). 3. I/O board. (See notes on 3-1.) 4. CPU Card. 3-46 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 155 Table 3-6 (Page 3 of 4). Model H50 Service Processor Checkpoints Checkpoint Description Action/ Possible Failing FRU E075 Entering SP menus 1. Service Processor (Model H50 only). 2. I/O board. (See notes on 3-1.) 3. CPU Card. E076 Leaving SP menus; attempting to 1.
Page 156 This condition can be requested by by the operating system and is still a privileged system user with no powered on faults. See service processor error log for possible operating system fault indications. 3-48 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 157 Model H70 Service Processor Checkpoints Service Processor checkpoints are in the range E010 to E0FF. The message OK indicates successful service processor testing and initialization. Firmware checkpoints are listed in “Firmware Checkpoints” on page 3-52. Note: Go to “MAP 1540: Minimum Configuration” on page 2-37 for any of the fol- lowing conditions: A four-digit code in the range of E001 through EFFF displays on the operator panel but is not listed in the checkpoint table.
Page 158 2. I/O board. (See notes on 3-1.) E0D0 Creating JTAG scanlog (failure diag- N/A--wait for completion nostic information) E0E0 Pulling CPU out of reset 1. CPU Card. 2. I/O board. (See notes on 3-1.) 3-50 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 159 Table 3-7 (Page 3 of 3). Model H70 Service Processor Checkpoints Checkpoint Description Action/ Possible Failing FRU E0E1 Pull CPU out of reset: okay 1. Remove processor card in slot 2 (if installed) and see if the problem is resolved. If problem is resolved replace processor card.
Page 160 RAM E114 BAD CRC - jump to code in RAM See the note on 3-45. E115 BAD CRC - turn on cache See the note on 3-45. 3-52 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 161 Table 3-8 (Page 2 of 10). Firmware Checkpoints. Checkpoint Description Action/ Possible Failing FRU E116 BAD CRC - copy recovery block See the note on 3-45. data section to RAM E117 BAD CRC - Invalidate and flush See the note on 3-45. cache, set TOC E118 BAD CRC - branch to high level...
Page 162 If a network adapter or I\O board is replaced, see 3-1. E154 Create PCI bridge node Go to “Step 1540-25” on page 2-61. If a network adapter or I\O board is replaced, see 3-1. 3-54 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 163: Chapter 3. Error Code To Fru Index
Table 3-8 (Page 4 of 10). Firmware Checkpoints. Checkpoint Description Action/ Possible Failing FRU E155 Probe PCI bridge secondary bus Go to “Step 1540-25” on page 2-61. If a network adapter or I\O board is replaced, see 3-1. E156 Create PCI Ethernet node See the note on 3-45.
Page 164 See the note on 3-45. E1BE Create op-panel node See the note on 3-45. E1BF Create pwr-mgmt node See the note on 3-45. E1C0 Create ISA Ethernet node See the note on 3-45. 3-56 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 165 Table 3-8 (Page 6 of 10). Firmware Checkpoints. Checkpoint Description Action/ Possible Failing FRU E1C5 Create ISA interrupt controller (pic) I/O board (See notes on 3-1). node See the note on 3-45. E1C6 Create dma node See the note on 3-45. E1D0 Create PCI SCSI node See the note on 3-45.
Page 166 If the diskette is installed with the correct recovery image, then suspect: 1. Diskette 2. Diskette drive 3. Diskette cable 4. I/O board (See notes on 3-1.) See the note on 3-45. 3-58 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 167 Table 3-8 (Page 8 of 10). Firmware Checkpoints. Checkpoint Description Action/ Possible Failing FRU E1EB Verify flash EPROM recovery image Ensure that the diskette installed contains recovery image appropriate for this system unit. The System Management Services recovery procedure for the flash EEPROM should be executed.
Page 168 Replace the I/O board (See notes on 3-1.) See the note on 3-45. E212 Processor POST Replace the CPU card (See notes on 3-1.) See the note on 3-45. 3-60 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 169 Table 3-8 (Page 10 of 10). Firmware Checkpoints. Checkpoint Description Action/ Possible Failing FRU E213 Initial memory configuration Go to “MAP 1240: Memory Problem Resolution” on page 2-10. E214, E218 Memory test Go to “MAP 1240: Memory Problem Resolution” on page 2-10. E216 Copy ROS into RAM.
Page 170: General Memory Information
E3xx code, remove the suspect bad tag and skip to step 7 on page 3-64, if the system does not stop at an E3xx code, skip to step 4 on page 3-63. 3-62 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 171 d. Power down the system, remove the installed memory card and install the memory card removed in step 3b (tagged as suspect bad). Power the system up. If the system stops at an E3xx code again, skip to step 4 on page 3-63. e.
Page 172 E3xx code, remove the suspect bad tag from the memory module just installed - it is not defective. 6. Replace the memory card 7. Replace the system board. 8. Replace the CPU card(s). 3-64 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 173: Boot Problems And Concerns
Boot Problems and Concerns Depending on the boot device, a checkpoint may be displayed on the operator panel for an extended period of time while the boot image is retrieved from the device. This is particularly true for Tape and Network boot attempts. If booting from CD-ROM or tape, watch for activity on the drive's LED indicator.
Page 174 Go to "MAP 0410: Repair Checkout" in the Diagnostic Information for Multiple Bus Systems. 3-66 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 175 4. It is possible that another installed adapter is causing the problem. Remove all installed adapters except the one the CD-ROM drive is attached to and the one used for the console. Try to boot the standalone diagnostics again. If unable to load standalone diagnostics, go to step 5 If standalone diagnostics load, re-install adapters (and attached devices as applicable) one at a time and retry the boot operation until the problem recurs.
Page 176: Location Codes
Each location identifier consists of one alpha prefix character that identifies a location type, and a decimal integer number (typically one or two digits) that identifies a spe- cific instance of this location type. Certain location types may also support sec- 3-68 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 177: Aix Location Codes
ondary sub-locations, which are indicated by appending a period (".") character and a sub-location instance number. Specifically, the format of a location code is defined as follows: pn[.n][- or /]pn[.n][- or /]... Where p is a defined alpha location type prefix, n is a location instance number, and [.n] is a sub-location instance number (where applicable).
Page 178 CD will be FF. EF is the connector ID. It is used to identify the adapter's connector that a resource is attached to. 3-70 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 179 GH is used to identify a port, device, or FRU. For example: For async devices GH defines the port on the fanout box. The values are 00 to For a diskette drive H defines which diskette drive 1 or 2. G is always 0. For all other devices GH is equal to 00.
Page 180 Non-integrated ISA adapters (Model H50 only) 01-01 First ISA card defined/configured 01-02 Second ISA card defined/configured Device attached to SCSI controller 10-60-00-4,0 Device attached to Integrated SCSI Port 1 3-72 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 181: Aix And Physical Location Code Reference Table Model H50
AIX and Physical Location Code Reference Table Model H50 3-73 Chapter 3. Error Code to FRU Index...
Page 182 3-74 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 183 Physical Physical Logical FRU Name Location Code Location Code Connection Identification Central Electronics Complex (CEC) System Board 00-00 Processor Card 00-00 P1-C1 Processor Con- CPU ID 0x00 nectors and 0x01 (if J8 and J5 2-way card) Processor Card 00-00 P1-C2 Processor Con- CPU ID 0x04 nector...
Page 184 Card in PCI Slot 30-78 to 30-7F P2-I9 I/O board Con- Host Bridge nector J9P ID02, Device 05 Card in ISA Slot 01-01 or 01-02 P2-I8 I/O board Con- nector J81 3-76 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 185 Physical Physical Logical FRU Name Location Code Location Code Connection Identification Card in ISA Slot 01-01 or 01-02 P2-I9 I/O board Con- nector J91 SCSI Devices Base CD-ROM 10-60-00-4, 0 P2-Z1-A4 Primary SCSI (Bay A2) Bus ID 4 (refer to the note at the end of this table) Media Device in...
Page 186 Fan 3 and Fan F3 and F4 Fan connectors 4 assembly P3 and P4 on power supply #2 Fan 5 (Media Blower) Fan 6 (DASD Blower) Fan 7 (CPU Fan) 3-78 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 187 Physical Physical Logical FRU Name Location Code Location Code Connection Identification Service Processor Service P2-X1 I/O board Con- Processor nector J10 Operator Panel Operator Panel I/O board Con- nector J22A Operator Panel P2/L1 I/O board Con- Connector nector J22A Power Supply Power Supply PDB connector J1A-J1B...
Page 188: Aix And Physical Location Code Reference Table Model H70
Memory Card Memory Card P1-M1 Processor Card (primary) P1-C1 Processor Card P1-C2 Left Blower X2/F5 I/O Blower X2/F6 Right Blower X2/F7 Rear Fan X2/F8 Power Supply X2/F1 Fan Assemblies 3-80 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 189 Physical Location Location Codes Codes PCI 32-Bit P2-I8 30-70 to 30-77 PCI 64-Bit P2-I7 30-68 to 30-6F PCI 32-Bit P2-I6 40-60 to 40-67 PCI 64-Bit P2-I5 40-58 to 40-5F PCI 32-Bit P2-I4 10-70 to 10-77 PCI 32-Bit P2-I3 10-68 to 10-6F PCI 64-Bit 20-60 to 20-67 P2-I2...
Page 190 01-K1-00 P2/K1 I/O Planar Con- 0x0060 nector J8 Mouse Port 01-K1-01 P2/O1 I/O Planar Con- 0x0060 nector J9 Serial Port 1 01-S1 P2/S1 I/O Planar Con- 0x03f8 nector J6 3-82 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 191 Physical Physical Logical FRU Name Location Code Location Code Connection Identification Serial Port 2 01-S2 P2/S2 I/O Planar Con- 0x02f8 nector J6 Serial Port 3 01-S3 P2/S3 I/O Planar Con- 0x0898 nector J7 Parallel Port 01-R1 P2/R1 I/O Planar Con- 0x0378 nector J5 Ethernet Port...
Page 192 SCSI Bus ID 8 Slots A through adapter in slot through 13 P2-In SCSI Backplane 10-88-00-15, 0 P2-Z2-B2 Secondary SCSI Bus ID 15 When con- nected to SCSI Port 2 (P2/Z2) 3-84 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 193 Physical Physical Logical FRU Name Location Code Location Code Connection Identification DASD in Bays 10-88-00-G, 0 P2-Z2-B2.1 Backplane con- Secondary SCSI D1 through D6 Where G identi- through B2.6 nector J6 Bus ID 8 When con- fies Secondary through J11 through 13 nected to SCSI SCSI Bus ID 8...
Page 194 Power Supply2 Note: The SCSI bus IDs are the recommended values. Features installed at the manufacturing site will correspond to these IDs. Field installations may not comply with these recommendations. 3-86 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 195: Chapter 4. Loading The System Diagnostics
Chapter 4. Loading the System Diagnostics The system diagnostics can be booted either from the default boot list or from the service mode boot list. (The service mode boot list can be modified using the system diagnostics Display or Change Bootlist Service Aid. The service mode boot list cannot be modified under the System Management Services.) To load Stand-alone Diagnostics from the default boot list, perform the following procedure:...
Page 196 If no service mode boot list is present, the system uses the default boot list. RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 197: Chapter 5. Ssa Software And Microcode Errors
Chapter 5. SSA Software and Microcode Errors Service Request Numbers (SRNs) Service request numbers (SRNs) are generated for the SSA Hot-Swap Disk Drive by the system error-log analysis, system configuration code, diagnostics, and customer problem-determination procedures. SRNs help you to identify the cause of a problem, the failing field-replaceable units (FRUs), and the service actions that might be needed to solve the problem.
Page 198 SSA subsystem. Internal SSA cable Attaches the backplane to the SSA adapter card. SSA adapter card The SSA adapter card, which is located in the using system. RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 199 Table 5-1 (Page 1 of 9). Service Request Numbers FRU List Problem 10101 Disk drive module (See Description: Disk drive motor stopped. “Hot-Swappable Disk Drives” The disk drive module is bad. on page 7-13.) Action: If this SRN was received by one disk drive module only, then exchange that disk drive module.
Page 200 Analysis Procedures (MAPs)” on page 2-65, exchange the disk drive module. If the failing device is not an SSA Hot- Swap Disk Drive, go to the service information for that device. RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 201 Table 5-1 (Page 3 of 9). Service Request Numbers FRU List Problem 2A106 Backplane assembly (See Description: Async code 06 has been “SCSI or SSA Backplane” on received. This code indicates that multiple page 7-66.) disk drive modules have detected the loss of one of its their power inputs.
Page 202 Run Set Service Mode on the failed pdisk. Before you exchange the failing disk drive module, run diagnostics in the system ver- ification mode to the module to determine the cause of the problem. RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 203 Table 5-1 (Page 5 of 9). Service Request Numbers FRU List Problem 45PAA Disk drive module (See Description: The SSA adapter has “Hot-Swappable Disk Drives” detected an open SSA link. This problem on page 7-13.) is caused either by a disk drive module External SSA Cables that is failing, or by a disk drive module Backplane assembly (See...
Page 204 A disk drive module has tried to log an error during system configuration. To find the failing disk drive module, run diagnostics to the disk drive modules that are connected to this SSA adapter. RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 205 Table 5-1 (Page 7 of 9). Service Request Numbers FRU List Problem 60000 SSA adapter card (See the Description: The SSA adapter is missing installation and service guide from the expected configuration. for the using system.) Action: Verify that the SSA adapter card is installed in the expected slot of the using-system.
Page 206 Action: Exchange the FRU for a new FRU. Note: In this SRN, an x represents a digit 0 through F. 5-10 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 207 Table 5-1 (Page 9 of 9). Service Request Numbers FRU List Problem DFFFF SSA adapter card (See the Description: A command or parameter installation and service guide that has been sent or received is not valid. for the using system.) This problem is caused either by the SSA adapter or by an error in the microcode.
Page 208: Ssa Loop Configurations That Are Not Valid
2. Review “Rules for SSA Loops” on page 5-16. 3. Review the configuration that you are trying to make, and determine why that configuration is not valid. 4. Correct your system to a valid configuration. 5-12 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 209: Ssa Location Code Format
Use a service aid to find the location of the device (disk drive module). For more information, see "Using the Service Aids" in RS/6000 Enterprise Server Model H Series User's Guide. 5-13...
Page 210: Ssa Loops And Links
SSA connectors that are arranged in two pairs. Connectors A1 and A2 are one pair; connectors B1 and B2 are the other pair. Connector B2 Green Light Connector B1 Connector A2 Green Light Connector A1 Type-Number Label 5-14 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 211 The SSA links must be configured as loops. The loop is connected to the internal connectors at the SSA adapter card. These connectors must be a valid pair (that is, A1 and A2, or B1 and B2); otherwise, the disk drive modules on the loop are not fully configured, and the diagnostics fail.
Page 212 A maximum of 18 disk drive modules can be connected in a particular SSA loop. A maximum of three dummy disk drive modules can be connected next to each other in a particular SSA loop. 5-16 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 213 Loops and Data Paths All devices that are attached to an SSA adapter card are connected through SSA links. The SSA links are configured as loops. Data and commands to a particular device pass through all other devices on the link between the adapter and the target device.
Page 214 A1 of the SSA adapter. The disk drive module in slots 5 and 6 can com- municate with the using system only through connector A2 of the SSA adapter. The disk drive module in slot 3 is isolated from the SSA adapter. 5-18 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 215: Chapter 6. System Management Services
Chapter 6. System Management Services The System Management Services provides a way to view information about your computer and perform tasks such as setting passwords and changing device config- urations. If you are using a graphical display as your system console, use the Graphical System Management Services below.
Page 216 To set the sequence in which devices are searched for operating system startup code To go to the Open Firmware command prompt To set the Multiboot menu so that it comes up immediately as the system powers up RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 217 Utilities: Enables you to set and remove passwords, enable the unattended start mode, set and view the addresses of your system's SCSI controllers, select the active console, view or clear the error log, and update your system firmware. Exit: Returns you to the previous screen. To select an icon, move the cursor with the arrow keys to choose which icon is high- lighted, then press the Enter key.
Page 218: Config
Selecting this icon makes it possible for you to view information about the setup of your system unit. A list similar to the following appears when you select the Config icon. RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 219 Selecting the down arrow key or Page Down key displays the next configuration screen, which lists your computer's firmware version, the date of its development, and the firmware part number. Chapter 6. System Management Services...
Page 220: Multiboot
To set the sequence in which devices are searched for operating system startup code To go to the Open Firmware command prompt To set the Multiboot menu so that it comes up immediately as the system powers RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 221 The Select Software option, if supported by the operating system, shows the names of the operating system installed. This option may not be supported by all operating systems. Chapter 6. System Management Services...
Page 222 Startup option, then press the Enter key. This selection enables you to view and change the custom boot list (the sequence used to search devices for operating system startup code). RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 223 Diskette SCSI CD-ROM id=3 (slot=1) SCSI Tape Drive id=5 (slot=1) SCSI 4.5 GB Harddisk id=6 (slot=1) Ethernet (Integrated) Save Default Exit Attention: If you change your startup sequence, you must be extremely careful when performing write operations (for example, copying, saving, or formatting). You can accidentally overwrite data or programs if you select the wrong drive.
Page 224: Utilities
Spin-Up: Enables you to change the spin up delay for SCSI hard disk drives attached to your system Error Log: Enables you to view and clear error log information for your computer 6-10 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 225: Password
RIPL (Remote Initial Program Load): Allows you to select a remote system from which to load programs via a network adapter when your system unit is first turned on. This option also allows you to configure network adapters that require setup.
Page 226 (A–Z, a–z, and 0–9) for your password. As you type a character, a key appears in the box. Enter Password Press Enter when you are finished; you are required to type the password again for verification. Verify Password 6-12 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 227 If you make a mistake, press the Esc key and start again. After you have entered and verified the password, the power-on password icon flashes and changes to the locked position to indicate that the power-on password is set. To remove a previously set power-on password, select the Remove icon. Note: If you forget the power-on password, the battery must be removed for longer than 30 seconds to reset the NVRAM, contact your service representative.
Page 228 Press Enter when you are finished; you are required to type the password again for verification. Verify Password If you make a mistake, press the Esc key and start again. 6-14 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 229 After you have entered and verified the password, the privileged–access password icon flashes and changes to the locked position to indicate that your computer now requires the password you just entered before running system programs. Note: If you forget the power-on password, the battery must be removed for longer than 30 seconds to reset the NVRAM.
Page 230: Hard Disk Spin Up Delay
All values are measured in seconds. The default is two seconds. After you have entered the new Spin up delay values, use the arrow keys to highlight the Save icon and press the Enter key. 6-16 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 231: Error Log
Error Log Selecting this icon displays the log of errors your computer has encountered during operations. System Error Log Date Time Error Code Location 1. 00/04/13 00:51:32 25C38005 P1-M1.10 2. No entry Clear Exit Selecting the Clear icon erases the entries in this log. For an explanation of errors in the system error log, see your System Service Guide.
Page 232: Ripl
RIPL Selecting the Remote Initial Program Load (RIPL) icon gives you access to the fol- lowing selections. Ping Config Set Address Exit 6-18 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 233 The Set Address icon allows you to define addresses from which your computer can receive RIPL code. Note: Some applications may require that IP addresses contain leading zeroes for numbers less than 100. For example, 129.132.4.20 may need to be entered as 123.132.004.020.
Page 234 The Ping icon allows you to confirm that a specified address is valid by sending a test transmission to that address. After choosing the Ping option, you may be asked to indicate which communications adapter should be used to send the test transmission. 6-20 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 235 The Config icon allows you to configure network adapters that require setup. Selecting the Config icon presents a list of the adapters requiring configuration. Use the arrow keys to highlight an adapter, press the spacebar to select the adapter, then highlight the OK icon and press the Enter key.
Page 236: Scsi Id
Save icon and press the Enter key. At any time in this process, you can select the Default icon to change the SCSI IDs to the default value of seven. 6-22 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 237: Update
In order to create a firmware diskette with the latest level of firmware available, see: http://www.rs6 .ibm.com/support/micro When prompted, insert the firmware update diskette containing the new firmware image. ATTENTION: While the new firmware image is being copied into your system unit, you must not turn off the system unit.
Page 238 7. When the System Management Services appear, choose Utilities and perform a Firmware Update as described above Service Processor Firmware Updates See “Service Processor Firmware Updates” on page C-37 for details about updating the service processor. 6-24 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 239: Text-Based System Management Services
Text-Based System Management Services The text-based Open Firmware command line and System Management Services are available if an ASCII terminal is attached to your system unit. The text-based Open Firmware command line allows you to configure some adapters, and the System Management Services makes it possible for you to view information about your system unit and to perform such tasks as setting passwords and changing device configurations.
Page 240: Display Configuration
Memory slotA=8MB slotB=8MB addr=3BC addr=3F8 addr=2F8 Audio Keyboard Mouse Diskette addr=3F Integrated Ethernet addr=8 5AF67BD SCSI cntlr id=7 PCI Adapters .-----------. .-----------. .------. |P=prev-page| |N=next-page| |x=Exit| -----------' -----------' ------' 6-26 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 241 MultiBoot Menu Multiboot Menu 1. Select Software 2. Software Default 3. Install From 4. Select Boot Devices 5. OK Prompt 6. Mulitboot Startup <OFF> (or <ON>) .------. |X=Exit| ------' ===> The Select Software option shows the names of the operating system installed. This option may not be supported by all operating systems.
Page 242 3. Configure 1st Boot Device 4. Configure 2nd Boot Device 5. Configure 3rd Boot Device 6. Configure 4th Boot Device 7. Configure 5th Boot Device .------. |X=Exit| ------' ====> 6-28 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 243 Selecting the Display Current Settings option lists the current order of devices in the boot list. The following screen shows an example of this display. For CD-ROM boot, go to the Install From icon and then select CD-ROM Drive as a boot device. Current Boot Sequence 1.
Page 244 Password Utilities 1. Set Power On Password 2. Remove Power On Password 3. Unattended Start Mode <OFF> 4. Set Privileged-Access Password 5. Remove Privileged-Access Password .------. |X=Exit| ------' ===> 6-30 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 245 Set Power On Password: Setting a power-on password helps protect information stored in your computer. You can use any combination of up to eight characters (A–Z, a–z, and 0–9) for your password. The password you type is not displayed on the screen.
Page 246 Selecting the Adapter Parameters option allows you to view an adapter's hardware address as well as configure network adapters that require setup. Adapter Parameters Device Slot HW Address 1. 3Com,3C9 5 Slot=1 5AFC67BD 2. Token-Ring Slot=3 32E54A12 .------. |X=Exit| ------' 6-32 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 247 Selecting option 1 (3Com,3C905) displays the following 100Mb Ethernet configura- tion menus. 3Com Etherlink Fast XL 1. Media Type [Auto] 2. Full Duplex [Auto] .------. |X=Exit| ------' Selecting the Media Type option allows you the change the media employed by the Ethernet adapter.
Page 248 After selecting the Ping option, you must choose which adapter communicates with the remote system. Device Slot Hardware Address 1. Ethernet Integrated 231589248 2. Token Ring Slot=3 5123848932 ===> 6-34 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 249 After choosing which adapter to use to ping the remote system, you must provide the addresses needed to communicate with the remote system. Ping 1. Client IP Address 129.132.4.2 2. Server IP Address 129.132.4.1 3. Gateway IP Address 129.132.4.3 4. Subnet Mask 255.255.255.
Page 250 Date Time ErrorCode Location | | Entry 1. 96/ 4/ 1 12:13:22 25A8 11 | Entry 2. no error logged ----------------------------------------------------------' .-----------------. .------. |C=Clear Error Log| |X=Exit| -----------------' ------' 6-36 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 251 Note that you must insert a diskette containing the firmware update image after you see the following confirmation screen. In order to create a firmware diskette with the latest level of firmware available, see: http://www.rs6 .ibm.com/support/micro When prompted, insert the firmware update diskette containing the new firmware image. .--------------------------------------------------------------.
Page 252 4. Italiano 5. Espanol 6. Svenska ====> .------. |x=Exit| ------' Note: Your ASCII terminal must support the ISO-8859 character set in order to properly display languages other than English. 6-38 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 253: Open Firmware Command Prompt
Open Firmware Command Prompt To enter the Open Firmware command line, you must press the F8 key after the keyboard icon appears during startup. If you have pressed the F8 key, the Open Firmware command line (an "OK" prompt) appears after the initialization and power-on self test (POST) are complete. The OK Prompt provides access to the Open Firmware command prompt.
Page 254 6-40 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 255 ......Installing the Enterprise Server H Series CPU Drawer Into A Rack Unit .
Page 256 ........RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 257: Service Precautions
Service Precautions Before performing any of the removal or replacement procedures in this chapter, read the following notices. DANGER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the devices that attach to the system.
Page 258: Handling Static-Sensitive Devices
Before picking it up again, touch the antistatic bag and the metal frame of the system unit at the same time. Handle the devices carefully in order to prevent permanent damage. RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 259: Installing The Enterprise Server H Series Cpu Drawer Into A Rack Unit
Installing the Enterprise Server H Series CPU Drawer Into A Rack Unit Installing the Rear Stabilizer on the Rack Unit 1. Loosen the lower screws on the stabilizer assembly. 2. Slide the stabilizer assembly onto the bottom of the rack.
Page 260: Installing Drawer Rails
Installing Drawer Rails Notes: 1. The Enterprise Server H Series CPU Drawer must be installed in the topmost position of the rack unit, or have another drawer unit in the position immediately above it to prevent the drawer from tipping out of the rack unit while in the service position.
Page 261 This procedure is for installation in the topmost position in the rack unit. (See the illustration on the following page.) 1. If you have two top drawer guides to install, at the rear of the rack put nut clips in the 2nd and 3rd holes from the top on both sides. Then from the rear of the rack, install the two top drawer guides (the dimples on the front of the guide fit into the 1st and 3rd holes at the front).
Page 262 Mounting Hardware for Rack Drawer Detail A - Left Side Rail Detail B - Right Side Rail Detail C - Rear of Left Rail RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 263: Installing The Enterprise Server H Series Cpu Drawer
Installing the Enterprise Server H Series CPU Drawer Observe the following statements: CAUTION: This unit weighs between 32 kg (70.5 pounds) and 55 kg (121.2 pounds). Three persons are required to safely move it. Using less than three persons to move it can result in injury.
Page 264 8. Replace the parts that you removed earlier: Rear top cover Front top cover Both blowers All Hot-Swappable disk drives Front DASD cover Both power supplies 7-10 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 265: 7014 Model S00 Rack Front Door Removal And Replacement Procedures
7014 Model S00 Rack Front Door Removal and Replacement Procedures Removal 1. Open the front door. 2. Remove the C-clip from the bottom of the hinge pins. 3. Remove the pins from the door hinges and lift the front door off the hinges. 4.
Page 266: Hot-Swappable Frus
1. If the rack unit has a front door, open the door. 2. Loosen the two retained screws holding the blower assembly in position. 3. Remove the blower assembly by pulling it out. 7-12 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 267: Hot-Swappable Disk Drives
Replacement Replace in reverse order. Ensure that the retained screws are properly engaged as they draw the blower assembly into the blower connectors. Hot-Swappable Disk Drives Note: You do not have to power down the system to remove a Hot-Swappable assembly from the CPU Drawer, but you must have the system administrator remove the drive from the system configuration.
Page 268 Dropping a drive as little as 1/4 inch can cause latent failures. Disk drives can take 30 seconds to spin down, so allow at least 30 seconds after switching off the hot-swappable disk drives for removal. 7-14 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 269 4. If you are removing a SCSI disk drive, press the Spin Down button on the drive. Look at the green LED and wait until it stops flashing before continuing with the next step. 5. Rotate the carrier latch to the open position. SCSI Disk Drive SSA Disk Drive Check...
Page 270: Replacement
This section gives the instructions for installing a hot-swappable disk drive in banks C and D. 1. Open the front door of the rack unit if it has one. 7-16 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 271 2. Loosen the screws that hold the disk drive cover to the drawer and remove the disk drive cover; store it in a safe place. 3. Each hot-swappable disk drive you replace must have a carrier attached. Attention: Handle the disk drive with care as it is very fragile and easily damaged if exposed to shock, electrostatic discharge, or rough handling.
Page 272 Gently slide the carrier into the bay to keep from damaging the drive. Slide the carrier to the rear of the bay until it is seated into the connector. 7-18 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 273 e. Move the carrier latch to the locked position. If the carrier does not lock, be sure the carrier is fully seated in the backplane connector. When the carrier is fully seated and power is turned on, the green LED on the carrier is illumi- nated.
Page 274 Blinking Disk drive selected 5. Go to "Installed Device Records" in RS/6000 Enterprise Server Model H Series User's Guide to record the drive location and the SCSI address assigned to the drive; then return here to determine your next step.
Page 275: Power Supplies And Power Supply Fan Assemblies
Power Supplies and Power Supply Fan Assemblies Notes: 1. The CPU Drawer can have up to two power supplies. You can replace each power supply separately. The removal and replacement procedures are the same for each power supply. 2. If the CPU Drawer has two power supplies, each is hot-swappable. If only one needs to be removed, you do not have to power down the system.
Page 276: Removal
4. Remove the screw from the center of the power supply handle and save it for replacement. 5. Grasp the handle of the power supply and pivot it upward. 6. Pull the power supply out of the drawer. 7-22 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 277: Replacement
7. Remove the external fan assembly from the power supply and save it for replacement. a. Using a fingernail, depress the tab on each plug and pull the plug to discon- nect the cables from the front of the power supply. b.
Page 278: Power Supply Test Switch Procedure
LED is not on solid, replace the power supply and move the external fans from the defective unit 7-24 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 279 to the new unit per step 7 in “Power Supplies and Power Supply Fan Assemblies” on page 7-21. If the INTERNAL fans spin and the green LED is on solid, then hold the test switch for at least 30 seconds. If the INTERNAL fans stop or the green LED goes off before 30 seconds then replace the power supply and move the external fans from the defective unit to the new unit per step 7 in “Power Supplies and Power Supply Fan...
Page 280: Hot-Swappable Cpu Fan
Pull the fan away from the bulkhead. b. Use needle nose pliers to firmly grasp the rubber isolator between the fan and the bulkhead. 7-26 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 281: Hot-Swappable I/O Blower (Model H70)
c. Gently pull the fan off the isolator while holding the isolator to prevent damage. d. Repeat for each isolator, then remove the fan from the drawer. Replacement Replace in the reverse order. Hot-Swappable I/O Blower (Model H70) Note: You do not have to power down the system to remove a hot-swappable blower assembly from the CPU Drawer.
Page 282: Rear Service Position
1. Perform this operation only if the rails with specially designed rear extenders are installed in the rack to support the Enterprise Server H Series CPU Drawer. 2. Some operations in this procedure may require a step stool, depending on the height of the individual.
Page 283 10. Remove the screws that attach the drawer to the rear of the rails in the rack. 11. Note the locations of the following; then, disconnect them from the back of the CPU Drawer: Power cords Display cable Keyboard cable Any other cables and cords 12.
Page 284 18. Return to the procedure that directed you to place the drawer into the rear service position. Note: The Enterprise Server H Series CPU Drawer must be installed in the topmost position of the rack unit or have another drawer unit in the position immediately above it to prevent the drawer from tipping out of the rack unit while in the service position.
Page 285 7-31 Chapter 7. Removal and Replacement Procedures...
Page 286: Rear Operating Position
CPU Drawer into the rear service position. 10. Do the steps in the power on procedure as detailed in "Starting the System Unit" in chapter 2 of RS/6000 Enterprise Server Model H Series User's Guide. 11. If the rack has a front door, close it.
Page 287: Fan Monitor Control Card
Fan Monitor Control Card Removal 1. Place the drawer in the rear service position, as described in “Rear Service Position” on page 7-28. 2. Disconnect the cables from the fan monitor control (FMC) card, noting the locations. Label if necessary. System Board FMC Card I/O Board...
Page 288: Replacement
2. Locate the memory cards and determine which one you want to remove. 3. Lift both camming latch mechanisms at the same time that hold the memory card in position. 7-34 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 289 4. Carefully lift the memory card out of the slot. 5. Remove the memory module by pushing the tabs out on the memory module connector. Push Locking Tabs Out to Release Memory Module 7-35 Chapter 7. Removal and Replacement Procedures...
Page 290: Replacement
3. Store any memory modules you are no longer using in a static-protective package. Label the package for size and speed. 4. Carefully place the memory card into the card guide rails. 7-36 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 291 5. Slide the memory card in, making sure that the tabs on each end of the card are captured in both of the camming latches. 6. Align the card with the card connector on the system board. 7. Close and firmly press both of the camming latches at the same time to insert and seat the memory card.
Page 292: Second Cpu Air Flow Duct (Model H50)
If the CPU card has only one processor, this air duct is not required. 3. Carefully lift the second air flow duct up and away from the second CPU card if it has a second processor. Replacement Replace in reverse order. 7-38 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 293: Cpu Air Duct (Model H70)
CPU Air Duct (Model H70) Removal 1. Follow the steps in “Rear Service Position” on page 7-28. 2. Carefully lift the air flow duct up and away from the first CPU card. Replacement Replace in reverse order. 7-39 Chapter 7. Removal and Replacement Procedures...
Page 294: Cpu Card
4. Lift both camming latch mechanisms at the same time that hold the CPU card in position. Attention: Do not use the heat sink as a handle, as this can damage the CPU card. 7-40 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 295: Replacement
5. Carefully pull the CPU card out of the slot. Replacement Notes: 1. Slide the CPU card in, making sure that the tabs on each end of the card are captured in both of the camming latches. 7-41 Chapter 7. Removal and Replacement Procedures...
Page 296 To replace, perform the removal steps in reverse order. Attention: If you do not close both latches at the same, you may damage the card or the card connector. 7-42 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 297: Service Processor Card (Model H50)
Service Processor Card (Model H50) Removal 1. Remove the memory cards, as described in “Memory Cards and Memory Modules” on page 7-34. 2. Remove the CPU cards, as described in “CPU Card” on page 7-40. 3. Remove one screw from the back, and two screws from the base of the CPU card latch mechanism assembly.
Page 298: Adapters
2. Note the slot number of the adapter you are removing. 1P 2P 3P 4P 5P 6P 7P 8P/I 9P/I 1P 2P 3P 4P 5P 6P 7P 8P/I 9P/I 7-44 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 299 1P 2P 3P 4P 5P 6P 7P 8P 1P 2P 3P 4P 5P 6P 7P 8P 3. If there are any external cables attached to the adapter, disconnect them. 4. Loosen and remove the screw on top of the adapter's bracket. 5.
Page 300: Replacement
Note: If you replaced an SSA adapter card, be sure to connect the cables from the external SSA connectors to connectors B1 and B2 on the SSA adapter card. 7-46 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 301: System Board And I/O Board (Model H50)
System Board and I/O Board (Model H50) Note: Before doing this procedure, review the safety notices at the start of this chapter. Attention: Do not try to separate the system board from the I/O board until both boards are completely out of the drawer. Removal 1.
Page 302 13. Carefully slide the I/O and system boards toward the front of the system unit, tilt the right side of the I/O and system boards upward and remove them. 14. Disconnect the system board from the I/O board. 7-48 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 303: Replacement
Replacement To replace, do the removal steps in the reverse order. Verify that the security jumpers (J16) are in the correct position (same as the replaced I/O planar). External SCSI Port Enabled External SCSI Port Disanabled 7-49 Chapter 7. Removal and Replacement Procedures...
Page 304: System Board (Model H70)
5. Carefully slide the system board toward the outside of the CPU Drawer to dis- connect it from the I/O board. 6. Lift the system board from the CPU Drawer. 7-50 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 305: Replacement
Replacement To replace, do the removal steps in the reverse order. 7-51 Chapter 7. Removal and Replacement Procedures...
Page 306: I/O Board (Model H70)
7. Remove the screws that attach the I/O board to the drawer. 8. Carefully disconnect the I/O board from the system board and lift the I/O board out of the drawer. 7-52 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 307: Replacement
Replacement To replace, do the removal steps in the reverse order. Note: Connect the I/O board securely to the system board before tightening the I/O board mounting screws. 7-53 Chapter 7. Removal and Replacement Procedures...
Page 308: Battery
2. If your have a Model H70, remove the CPU and memory cards, see “CPU Card” on page 7-40 and “Memory Cards and Memory Modules” on page 7-34. 3. Locate the battery on the I/O board. 7-54 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 309 Battery Socket Battery Socket 7-55 Chapter 7. Removal and Replacement Procedures...
Page 310: Replacement
1. Be sure to tell the customer to reset the time and date. 2. Ensure that the battery polarity is correct; place the battery in the socket with the positive side facing up. 7-56 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 311: Power Distribution Board
Power Distribution Board Attention: Note the disk bay positions of all disk drives in each bank before you remove them from the drawer. Removal 1. Place the drawer in the rear service position, as described in “Rear Service Position” on page 7-28. 2.
Page 312: Replacement
10. Remove the power distribution board by lifting the right side up and pulling it out. Replacement Attach the new power distribution board to the bracket, and replace in reverse order. 7-58 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 313: Front Service Position
To put the drawer in the front service position, follow these steps: 1. Do the steps in the power off procedure as detailed in "Stopping the System Unit" in chapter 2 of RS/6000 Enterprise Server Model H Series User's Guide. 2. If the rack has a rear door, open it.
Page 314 13. Return to the procedure that directed you to place the drawer into the front service position. Top Cover Top Air Baffle Model H50 I/O Air Duct, Model H70 Bottom Air Baffle Foam Block 7-60 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 315: Front Operating Position
7. If the rack has a rear door, close it. 8. Do the steps in the power on procedure as detailed in "Starting the System Unit" in Chapter 2 of RS/6000 Enterprise Server Model H Series User's Guide. 9. If the rack has a front door, close it.
Page 316: Media Devices
7. If there is an interposer, remove it from the drive and save it for installation on the replacement drive. 8. Remove the metal plate from the drive you just removed and save it for installa- tion on the replacement drive. 7-62 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 317: Replacement
Replacement 1. Attach the metal plate to the replacement drive. 2. Attach the interposer that you removed earlier to the replacement drive. 3. Connect the power and signal cables to the drive you are installing, making sure that the correct cables are connected to each drive. 4.
Page 318: Operator Panel Control Assembly
5. Release the assembly by compressing the spring clip at each side of the assembly. 6. Remove the card by pushing it to the rear and pulling it up. 7-64 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 319: Replacement
Replacement 1. Remove the VPD module from the old operator panel and insert it in the new operator panel. Make sure you insert the module in the same position as it was in the old panel. 2. To replace, perform removal steps in reverse order. 7-65 Chapter 7.
Page 320: Scsi Or Ssa Backplane
6. Note the locations of the cables that attach to the backplane card. 7. Disconnect the cables that attach to the backplane card. 8. Remove the card by pulling it up and out. 7-66 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 321: Replacement
Replacement Replace in reverse order. If you installed a SCSI backplane, check the jumpers on the new backplane for proper setting. The jumpers should be set as shown. If you installed a SSA backplane, be sure to connect the internal SSA cable between the backplane and the internal connectors on the external SSA connector.
Page 322 7-68 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 323: Chapter 8. Parts Information
Chapter 8. Parts Information Chapter 8. Parts Information...
Page 324 4, 5 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 325 Index Part Number Units Per Description 93H8808 Top cover, front 93H8809 Top Cover, back (Model H50) 08L0746 Top Cover, back (Model H70) 93H8548 Inner Cover, back (Model H50) 08L0743 Inner Cover, back (Model H70) 07L6594 I/O Board (Model H50) 08L0617 I/O Board (Model H70) 00G1268 Screw (I/O board)
Page 326 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 327 Index Part Number Units Per Description 41L5329 Fan, CPU (Model H70) 08L0530 Fan, I/O blower (Model H70) 08L0727 Fan enclosure, CPU (Model H70 & later Model H50) 93H6015 Fan Grill (Model H50) 93H8570 Fan, CPU (Model H50) 05L0111 Cable guard 94H1041 Power Supply (Model H70 AC) 41L4881...
Page 328 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 329 Index Part Number Units Per Description 93H2922 Operator panel control assembly (Model H50) 41L6006 Operator panel control assembly (Model H70) 06H2792 Media mounting plate See note Up to 12 Disk drive, SCSI See note Up to 12 Disk drive, SSA 41L6228 Guide, Top Left (Model H70) 41L6229...
Page 330 Power Control Inf Media Blower Power Distribution Board Power Supply 1 Power Supply 2 30 Amp Wall Cord Power Distribution Bus Media Bays DASD Bay 1 Diskette CD-ROM Optional DASD Bay 2 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 331 Index Part Units Per Description Number 93H1816 Signal Cable, Operator Panel Assembly to LCD 94H0679 I/O Board to Operator Panel 73H1894 Cable (diskette) 07L6763 EPO Signal Cable, I/O Board to DASD Back- planes 93H9613 Signal Cable, I/O Board to Internal SCSI Devices (4-Drop) 93H8562 Power Cable, PDB to CPU Card 2...
Page 332 CPU Fan Power Distribution Board Power Supply 1 Power Supply 2 30 Amp Wall Cord Power Distribution Bus Media Bays DASD Bay 1 Diskette CD-ROM Optional DASD Bay 2 8-10 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 333 Index Part Units Per Description Number 93H1816 Signal Cable, Operator Panel Assembly to LCD 94H0679 I/O Board to Operator Panel 73H1894 Cable (diskette) 41L5596 EPO Signal Cable, I/O Board to DASD Back- planes 93H9613 Signal Cable, I/O Board to Internal SCSI Devices (4-Drop) 08L0538 Power Cable, PDB to Sys.
Page 334 1399046 Keyboard, Greek 1391408 Keyboard, Hebrew 1399581 Keyboard, Hungarian 1391407 Keyboard, Icelanic 1399580 Keyboard, Polish 1399582 Keyboard, Romanian 1399571 Keyboard, Slovakian 1399570 Keyboard, Czechoslovakian 1393286 Keyboard, Turkish (ID 179) 8-12 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 335 Index Part Number Units Per Description 8125409 Keyboard, Turkish (ID 440) 8131596 Keyboard, Arabic 06H5286 Keyboard, Korean 1393990 Keyboard, Chinese 006H3048 Keyboard, United States (OEM) 11H4878 Mouse, 3-button 8-13 Chapter 8. Parts Information...
Page 336 8-14 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 337: Appendix A. High Availability Solutions
7133 Serial Disk Systems mounted in a 7014 Model S00 Rack with two power distribution units. Each Model H Series Drawer comes with AIX system soft- ware and HACMP high-availability cluster software. The base High Availability Sol- ution system uses and shares the external SSA disks in the Model 7133 SSA Disk Storage Subsystems.
Page 338 SSA adapter None seen; error None N/A (no failover) failure log entry Power supply or Node/disks supply None N/A (no failover) cord failure feeds made una- vailable RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 339: Basic High Availability Solution System Cabling Diagrams And Parts List
Basic High Availability Solution System Cabling Diagrams and Parts List This section shows the heartbeat connections of the RS/6000 High Availability Cluster Server - High Availability Solution: the power cable locations, the SSA cable connections, and the cabling for server system consoles and cluster administration stations.
Page 340 Power Cable, PDU to 7133 Note: The only way to ensure a truly robust HA operation is to connect the optional second 7133 Serial Disk System, as shown in the dotted lines above. RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 341 Base High Availability Solution Logical Configuration with One Serial Disk System Adapter SSA1 H Series Node 1 7133 Adapter Serial Disk SSA0 System Adapter SSA1 H Series Node 2 Adapter SSA0 Index Part/Feature Units Per Description Number 5050 7133 SSA Cable...
Page 342 1P 2P 3P 4P 5P 6P 7P 8P/I 9P/I Index Part Units Per Description Number 12H1204 Serial Cable with Internal Null Modem 88G0093 Serial Cable without Internal Null Modem 40H6328 1 Foot Adapter DB9f--DB25M (supplied with CPU drawer) RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 343 High Availability Solution With Graphical System Console H Series Node 1 Graphical Terminal 1P 2P 3P 4P 5P 6P 7P 8P/I 9P/I 1P 2P 3P 4P 5P 6P 7P 8P/I 9P/I Mouse Keyboard H Series Node 2 Graphical Terminal 1P 2P 3P 4P 5P 6P 7P 8P/I 9P/I...
Page 344: Supplemental Cabling Information
Because the basic cabling information in this document is not the only way to con- figure the High Availability Solution, this appendix shows some other ways to con- figure the High Availability Solution. RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 345 High Availability Solution Configuration with Second Serial Disk System Adapter SSA1 H Series Node 1 7133 Serial Disk Adapter System SSA0 Adapter SSA1 7133 Serial Disk H Series System Node 2 Adapter SSA0 Appendix A. High Avaliability Solutions...
Page 346 Redundant Internal SSA Adapters H Series H Series Node 1 Node 2 Adapter Adapter SSA0 SSA0 H Series H Series Node 1 Node 2 Adapter Adapter SSA1 SSA1 7133 Serial Disk System A-10 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 347 High Availability Solution With Redundant Internal SSA Adapters, Second Serial Disk System and Optional Internal SSA Banks H Series H Series Node 1 Node 2 H Series Node 1 Internal SSA Bank Adapter Adapter SSA0 SSA0 H Series H Series...
Page 348 A-12 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 349: Appendix B. -48 Volt Dc Applications
This book provides information specific to the -48 volt RS/6000 Enterprise Server Model H Series that is not found in the RS/6000 Enterprise Server Model H Series Installation and Service Guide or the 7014 Model S00 Rack Installation and Service Guide.
Page 350: Volt Dc Specific Parts List
This section provides information that is specific to the RS/6000 Enterprise Server Model H Series -48 Volt DC CPU Drawer that is not found in the RS/6000 Enterprise Server Model H Series Installation and Service Guide or the 7014 Model S00 Rack Installation and Service Guide.
Page 351: Appendix C. Service Processor Menus
Appendix C. Service Processor Menus The Service Processor menus enable you to configure Service Processor options and to enable and disable functions. Service Processor menus are available using an ASCII terminal when the server is powered off and the Service Processor is operating with standby power. Service Processor menus are also available when server power is on and the Service Processor has detected a server problem (such as loss of surveillance).
Page 352 Update Service Processor Flash EPROM Change General Access Password Change Privileged Access Password Select Language Enable/Disable Unattended Start Mode Operating system root password Privileged access password General access (power-on) password RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 353 Service Processor Menus The Service Processor menus are divided into two groups: General user menus - the user must know the general access password. Privileged user menus - the user must know the privileged access password. The following section describes these two groups of menus, how to access them, and the functions associated with each option.
Page 354: General User Menus
6. View System Environmental Conditions 99. Exit from Menus Power-On System Allows the user to power-on the system. Read VPD Displays manufacturer vital product data, such as serial numbers, part numbers, etc. RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 355 Read Progress Indicators from Last System Boot Displays the boot progress indicators (check points), up to a maximum of 100, from the system boot prior to the one in progress now. This historical informa- tion may be useful to help diagnose system faults. The progress indicators are displayed in two sections.
Page 356 The System Name is set from the Main Menu using option 6. RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 357 Note: The information under the Service Processor Firmware heading in the Main Menu example that follows is example information only. Service Processor Firmware EPROM: 1997 915 FLASH: 1997 512 Copyright 1997, IBM Corporation SYSTEM NAME MAIN MENU 1. Service Processor Setup Menu 2. System Power Control Menu 3.
Page 358 7. Reprogram Service Processor Flash EPROM 98. Return to Previous Menu 99. Exit from Menus Note Unless otherwise stated in menu responses settings become effective when a menu is exited using option 98 or 99. RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 359 Passwords Passwords can be any combination of up to 8 alphanumeric characters. You can enter longer passwords, but the entries are truncated to include only the first 8 char- acters. Passwords can be set from the Service Processor menu or from the SMS menus.
Page 360 This is a full duplex link, so message interference is pos- sible. Alternating messages between users works best. C-10 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 361 An update diskette can be acquired from the RS/6000 Support page on the Internet or from your service team. The Internet address is: http://www.rs6 .ibm.com/support/micro The update files must be downloaded to a DOS-formatted diskette. You should format the diskette just prior to receiving the download, to be sure it is clean.
Page 362 The Ring Indicator Power-On Menu and defaults are shown below: Ring Indicator Power-On Menu 1. Ring Indicate Power-On : Currently Disabled 2. Number of Rings : Currently 6 98. Return to Previous Menu C-12 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 363 – Ring Indicate Power-On may be set to 'Enabled' or 'Disabled' – Number of Rings may be set to any number from 1 to 255 Reboot/Restart Policy Setup Menu, see “Reboot/Restart Policy Setup Menu” on page C-28. Power on System Lets you power on the system immediately.
Page 364 This option is most useful when surveillance fails, as it allows the user to determine the environmental conditions that may be related to the failure. The following is an example of system environment conditions: C-14 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 365 System Environmental Conditions (System Power is currently off.) Fan : A stopped fan detected Fan 1: A stopped fan detected Fan 2: A stopped fan detected Fan 3: A stopped fan detected I/O Temperature is operating within normal tolerances 5. Volts: A low 5. Voltage reading detected 3.3 Volts: A low 3.3 Voltage reading detected 5.
Page 366 The progress indicator codes are listed top (latest) to bottom (oldest). If the <=== arrow occurs, use the 4-digit checkpoint or 8-character error code being pointed to as the beginning point for your service actions. C-16 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 367 Read Service Processor Error Logs Displays error conditions detected by the service processor. The time stamp in this error log is Coordinated Universal Time (CUT), also known as Greenwich Mean Time (GMT). AIX error logs have additional informa- tion available and are able to time stamp the errors with the local time. See page C-39 for an example of the error log.
Page 368 DIMM, according to the following table: – 0x0 No failures logged against the processor – 0x1R Built-in Self-test (BIST) failure – 0x2R Power-on Self-test (POST) failure – 0x3n Run-time non-recoverable machine check error C-18 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 369 – 0x4n Run-time non-recoverable checkstop error – 0x5n Run-time recoverable error threshold exceeded (CPU internal errors) – 0x6n Run-time recoverable error threshold exceeded (L2 single-bit ECC errors) where R=additional reason codes for BIST or POST failures (not used byfield personnel) n= number of failures or thresholds exceeded C-19 Appendix C.
Page 370 The error status of each DIMM is shown in parenthesis after the state of the DIMM, according to the following table: – 0x0 No failures logged against the DIMM – 0x2R Power-on Self-test (POST) failure – 0x3n Run-time non-recoverable error C-20 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 371 – 0x5n Run-time recoverable error threshold exceeded (single-bit ECC errors) where R=additional reason codes for BIST or POST failures (not used byfield personnel) n= number of failures or thresholds exceeded Enable/Disable CPU Repeat Guard : Use this option to enable or disable CPU Repeat Guard.
Page 372 For information on choosing a modem configuration file, see “Sample Modem Config- uration Files” on page E-1 and “Seamless Transfer of a Modem Session” on page E-6. C-22 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 373 Modem Configuration Menu Port 1 Modem Configuration File Name: Port 2 Modem Configuration File Name: To make changes, First select the port and then the configuration file name Modem Ports: 1. Serial port 1 2. Serial port 2 Modem Configuration File Name: 3.
Page 374 Customer Voice Telephone Number: - The telephone number service personnel will use to reach the system user. Customer System Telephone Number: - The telephone number to which the server's modem is connected. C-24 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 375 Note: Some modems, such as IBM 7857-017, are not designed for the paging function. Although they can be used for paging, they will return an error message when they do not get the expected response from another modem.
Page 376 1. Service Center 2. Customer Admin Center 3. Pager The length of these pauses is set in modem register S8. The default is usually 1 or 2 seconds each. C-26 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 377 If call out policy is set to 'all', the Service Processor will attempt a call out to all the following numbers in the order listed: 1. Service Center 2. Customer Admin Center 3. Pager Remote timeout and Remote latency are functions of your service provider's catcher computer.
Page 378 See your operating system documentation for details on setting up operating systems automatic restarts. The default value is YES. C-28 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 379: Service Processor Functions And Features
Service Processor Functions and Features The following section discusses some of the Service Processor functions and fea- tures more fully. The RS/6000 Enterprise Server Model H Series supports the following functions: Built-in Functions Initialization and Test Service Processor Basic...
Page 380 Checkstop Machine check Identify system by name Call In Power-on via ring-indicate Password/security check Console mirroring/Quick dis- connect Application Interface Functions Monitor/Sense Thermal/Voltage/fan speed SP Flash Update(Recovery and Composite) C-30 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 381 System Power-On Methods Power-on Switch - see 'Starting the System Unit' in RS/6000 Enterprise Server Model H Series User's Guide. SP Menu power-on request You can request a power-on via the Service Processor menus from either a local or remote terminal.
Page 382 If the operating system has no automatic restart policy, or if it is disabled, then the Service Processor restart policy can be controlled from the Service Processor Menus by using the Enable Supplemental Restart Policy selection. C-32 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 383 Use OS-Defined restart policy:: The Use OS-Defined restart policy default setting is YES. This causes the SP to refer to the OS Automatic Restart Policy setting and take action, the same action the OS would take if it could have responded to the problem causing the restart.
Page 384 Three parameters must be set for operating system surveillance: 1. Surveillance enable/disable 2. Surveillance interval This is the maximum time in minutes the Service Processor should wait for a heartbeat from the operating system before timeout. C-34 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 385 Reboot/Restart Policy Setup menu. Note: Some modems, such as IBM 7857-017, are not designed for the paging function. Although they can be used for paging, they will return an error message when they do not get the expected response from another modem.
Page 386 Processor immediately begins mirroring Service Processor menus Note: A quick disconnect is accomplished by hitting the key sequence Ctrl+D on either console. Both sessions will exit the Service Processor menus. C-36 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 387 An update diskette can be acquired from the RS/6000 Support page on the Internet or from your service team. The Internet address is: http://www.rs6 .ibm.com/support/micro The update files must be downloaded to a DOS-formatted diskette. You should format the diskette just prior to receiving the download, to be sure it is clean. Refor- matting is worth the time and effort.
Page 388 AIX login prompt. After the system unit reboots, the file /var/update_flash_image can be removed to conserve space in the /var file system. C-38 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 389 Updating Firmware from AIX You must delete the file /var/update_flash_image before proceeding. The flash update image file must have already been placed in the /var file system. This could have been done with a file transfer from another server or with the dosread command of the AIX DOS Utilities.
Page 390 3 x x 5 x x49 x42 x4D x x55 x3 x2E x31 x2D x5 x31 x2D x58 x31 x (Press Return to Continue) C-40 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 391: Appendix D. Service Processor Setup And Test
Appendix D. Service Processor Setup and Test For your convenience, here is an example Service Processor setup checklist. It is basic. Your setup may include more or less of the available features, so you may wish to adjust this checklist for your own application. This checklist will at least provide you with a starting place.
Page 392 If these tests are successful, call-in is working. 7. Login and command your server to shutdown and power off. (The AIX command shutdown -F will do this.) 8. The message No Carrier displays on your remote terminal. RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 393 Call-Out: During the setup, you entered your phone numbers for the Pager (on page C-25) and Customer Voice (on page C-26). These numbers are used for this test. 1. Your remote terminal is disconnected as a result of the Call-In test. 2.
Page 394 7. Select Baud rate 96 or higher. 8. Select login enable and set the flow control to RTS. 9. Commit the selections and set up any other needed serial ports. 10. Exit SMIT. RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 395: Appendix E. Modem Configurations
The sample modem configuration files are in your RS/6000 Enterprise Server Model H Series firmware in the /usr/share/modems subdirectory (if your server is using AIX) with the following names. A listing of each specific file is included in this appendix.
Page 396 If Yes, use modem configuration file modem_m0.cfg and go to step 7 on page E-3. Note: The IBM 7852-400 modem has dip switches on the right hand side of the unit. See “IBM 7852-400 DIP Switch Settings” on page E-4 for the correct switch settings.
Page 397 See your modem manual for more information. Note: Some modems, such as IBM 7857-017, are not designed for the paging func- tion. Although they can be used for paging, they return an error message when they do not get the expected response from another modem.
Page 398 Down Result Codes Enabled Down Modem Emulation Disabled Auto Answer Enabled Maximum Throughput Enabled RTS Normal Functions Down Enable Command Mode Down Remote Digital Loopback Test Enabled Dial-Up Line Enabled RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 399 Switch Position Function AT Responses Enabled (Extended Responses Disabled) *Down Asynchronous Operation 28.8KB Line Speed CD and DSR Normal Functions 2-Wire Leased Line Enabled * Only switches 11 and 12 are changed from the factory default settings. Xon/Xoff Modems Some modems of the mid-80's vintage assume software flow control (Xon/Xoff) between the computer and the modem.
Page 400 DTR is enabled, and drop the connection when DTR is released. This is the mechanism by which the server hangs up on a connection under normal conditions. RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 401 Usually the command &D2 will work, but not always. The sample modem configura- tion files take this high percentage position. You should consult your modem manual for its specific response scheme for the &Dn command. There are two methods for dealing with the modem's response to DTR: 1.
Page 402 As a result, that serial device's connection and function could be affected. These impacts may make that port unattractive for devices other than a temporary local ASCII terminal. RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 403 # Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # The modem has configuration switches. They should be set to the # factory default settings, except switches 11 and 12.
Page 404 "19\r" or "13\r" or "12\r" or "1\r" busy "7\r" timeout 6 done page: send "ATDT%N,,,,%R;\r" # %N = pager call center number # Add enough commas to wait for # time to enter paging number. E-10 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 405 # %R = paging number expect " \r" timeout 6 # Confirm successful command. delay 2 # Wait before hanging up. send "ATH \r" # Hang up. expect " \r" timeout 2 # Confirm successful command. done ripo: send "AT&F&E2E T\r" # Reset to factory defaults.
Page 406 Sample File modem_m1.cfg # COMPONENT_NAME: (ESPSETUP) ENTRY SERVICE PROCESSOR SETUP modem_m1 # FUNCTIONS: Modem configuration file specifically for IBM 7857- 17 modem with # Auto-Reliable feature. This feature must be turned off for Catcher calls. # This example uses the AT&F reset command to choose the factory defaults.
Page 407 done disconnect: delay 2 # Separate from previous data. send "+++" # Assure command mode. delay 2 # Allow mode switching delay. send "ATH \r" # Set modem switch-hook down # (i.e., hang up). ignore " \r" or "OK\r" timeout 2 # Ignore modem response.
Page 408 # Auto-Answer disabled expect " \r" timeout 2 # Confirm commands successful. done error: # Handle unexpected modem # responses. expect "8\r" or "7\r" or "4\r" or "3\r" delay 2 done E-14 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 409 # Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 410 # Confirm command successful. done # RI Power On enabled. error: # Handle unexpected modem # responses. expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r" delay 2 done E-16 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 411 # Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 412 # Confirm command successful. done # RI Power On enabled. error: # Handle unexpected modem # responses. expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r" delay 2 done E-18 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 413 # Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 414 # Confirm successful command. expect " \r" timeout 6 delay 2 # Wait before hanging up. send "ATH T\r" # Hang up. expect " \r" timeout 2 # Confirm successful command. done E-20 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 415 ripo: send "AT&FQ T\r" # Reset to factory defaults. ignore " \r" or "OK\r\n" timeout 2 # Ignore modem response. send "ATE T\r" # Initialize modem: Echo OFF, expect " \r" or "OK\r\n" timeout 2 # Enable responses (Numeric), send "ATQ V X T\r" # Limit response codes.
Page 416 # Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 417 expect "16\r" or "15\r" or "14\r" or "12\r" or "1 \r" or "5\r" or "1\r" busy "7\r" timeout 6 done retry: send "A/" # Repeat the previous command. # Expect a connection response. expect "16\r" or "15\r" or "14\r" or "12\r" or "1 \r" or "5\r" or "1\r" busy "7\r" timeout 6 done disconnect:...
Page 418 # RI Power On enabled. error: # Handle unexpected modem # responses. expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r" delay 2 done E-24 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 419 # Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 420 # Confirm command successful. send "AT&C1&D2&R1\r" # Detect carrier and DTR, # Ignore RTS. expect " \r" timeout 2 # Confirm command successful. done # RI Power On enabled. E-26 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 421 error: # Handle unexpected modem # responses. expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r" delay 2 done E-27 Appendix E. Modem Configurations...
Page 422 E-28 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 423 Appendix F. Service Processor Operational Phases This section provides a high-level flow of the phases of the Service Processor (SP). SP Power Applied │ ┌─────┐ Pre-Standby Phase │ │ │ │ Standby Phase SP Menus Available │ │ │ │ Bring-Up Phase SMS Menus Available │...
Page 424 The SP will check to see if the previous IPL attempt failed. If two consecutive fails are detected, the SP displays an error code and places an outgoing call to notify an external party if the user has enabled this option. Dial Out RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 425 The SP can dial a pre-programmed telephone number in the event of an IPL failure. The SP issues an error report with the last reported IPL status indicated and any other available error information. Update Operator Panel The SP displays Operator Panel data on the ASCII terminal if a remote con- nection is active.
Page 426 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 427 Index CPU air duct removal 7-39 Numerics CPU card removal 7-40 48 volt applications B-1 CPU drawer data flow Model H50 1-12 CPU drawer data flow Model H70 1-13 about this book xv CPU Drawer installation 7-9 account number C-27 CPU drawer locations 1-1 adapter removal 7-44 CPU drawers specifications 1-14...
Page 428 I/O board locations 1-5 I/O board removal (Model H70) 7-52 maintenance analysis procedures index, error code to FRU 3-1 (MAPs) installing entry MAP 2-1 CPU Drawer 7-9 problem determination 2-5 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 429 maintenance analysis procedures modem (MAPs) (continued) configuration file selection E-2 SSA 2-65 configurations E-1 memory card and memory module seamless transfer E-6 locations 1-8 modem_f.cfg, sample file E-19 memory cards and memory modules modem_f0.cfg, sample file E-22 removal modem_f1.cfg, sample file E-25 memory test hang problem 3-62 modem_z.cfg, sample file E-15 menu inactivity C-3...
Page 430 C-27 CPU air duct 7-39 ring indicator power-on C-12 CPU card 7-40 diskette drive. 7-62 door, front of rack 7-11 fan monitor control card 7-33 front operating position 7-61 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 431 safety service processor setup D-1 electrical xi service processor setup checklist D-1 safety notices xi service processor test D-1 safety statement, laser 7-62 service provider C-25 SCSI backplane removal 7-66 sp checklist D-1 seamless transfer of a modem sp installation session E-6 checklist D-1 second CPU air flow duct...
Page 432 7-62 testing the setup call-in D-2 call-out D-3 trademarks xvi unattended start mode, enable/disable C-12 Utilities program 6-10 voice phone number C-26 VPD (vital product data) C-13 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 433 Index...
Page 434 RS/6000 Enterprise Server Model H Series Installation and Service Guide...
Page 435 Reader's Comments — We'd Like to Hear From You RS/6000 Enterprise Server Model H Series Installation and Service Guide Form Number: &formnum. Overall how satisfied are you with the information in this book? Very Very Satisfied Satisfied Neutral Dissatisfied Dissatisfied...
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Page 438  Part Number: 41L6148 Printed in the United States of America on recycled paper containing 10% recovered post-consumer fiber. SA38- 547- 1...

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