Usb Headset Adapter Features Appear Dimmed; Cannot Hear Audio Through Headset - Avaya 2050 User Manual

78 Chapter 11 Troubleshooting the Avaya 2050 IP Softphone
Verify that HID-compliant device and USB Human Interface Device appear under Human
5
Interface Devices in the Windows Device Manager. To open the Device Manager, refer to step
2.
If none of the devices in steps 4 and 5 appear in the Windows Device Manager (and the
6
conditions in steps 1 and 2 are correct), then consult the USB Troubleshooting section in
Windows Help.
Verify that you have selected USB Audio Device as the microphone and speaker for the
7
Softphone.

USB Headset Adapter features appear dimmed

Symptom:
In the USB Headset dialog box of the Avaya 2050 IP Softphone Settings window, all the features
appear dimmed.
Description:
Either the Avaya 2050 IP Softphone does not recognize the adapter as a supported Avaya adapter,
or the adapter is earlier than 2.0. Supported adapters include: Enhanced USB Adapter (desktop)
and Avaya Mobile USB Adapter (mobile).
Potential causes:
• Your USB Headset Adapter does not support the functions listed on the USB Headset dialog
box.
• The USB Headset Adapter has failed to enumerate properly.
Action:
If you suspect faulty enumeration, do the following:
Unplug the USB cable from the USB Headset Adapter.
1
Wait one minute.
2
Plug the USB cable into the USB Headset Adapter. This forces the USB Headset Adapter to
3
re-enumerate.

Cannot hear audio through headset

Ensure that your headset manufacturer matches that of the USB adapter.
Check all jacks and plugs for a loose connection.
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