Authorization Failed; Unable To Retrieve Communications Server Parameters From Dhcp Server - Avaya 2050 User Manual

Authorization failed

Symptom:
The following message appears: "Authorization failed".
Description:
The Avaya 2050 IP Softphone has no authorization to use the communications server.
Potential causes:
• Your system administrator has not authorized the Avaya 2050 IP Softphone.
• The Hardware ID found in the Settings window (under the Hardware ID dialog box) does not
match the HardwareID provisioned for the communications server.
Action:
Contact your system administrator.
Unable to retrieve communications server parameters from DHCP
server
Symptom:
The following message appears: "DHCP server is not available".
Description:
A connection with the DHCP server cannot be established.
Potential causes:
• Network down
• DHCP server configuration error
Action:
Contact your system administrator.
Chapter 11 Troubleshooting the Avaya 2050 IP Softphone
Avaya 2050 IP Softphone User Guide
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