Avaya IP Office 2050 User Manual
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Avaya IP Office 2050 User Manual

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IP Office
2030 & 2050 Phone
40DHB0002UKAG Issue 2a (13/11/2001)

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Summary of Contents for Avaya IP Office 2050

  • Page 1 IP Office 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001)

  • Page 2: Table Of Contents

    Page 2 – Contents Contents The 2030 & 2050 Phone ..................3 Making Calls ......................5 Speed Dials......................7 Account Codes...................... 8 Busy or Unanswered ..................... 9 Actions During a Call................... 10 Answering Calls ....................12 Transfer, Park & Hold Calls................. 14 Diverting Calls .....................

  • Page 3: The 2030 & 2050 Phone

    (see "DSS Keys" on page 18 for more information). • 2030: Similar to 2050 but without BLF status lamps. This guide is for 2030 and 2050 telephones when used on an IP Office telephone system. The guide covers most of the features supported by the 2030 and 2050 phones.
  • Page 4 Fast Flashing Lamp: Call Waiting, see "Answering a Call Waiting" on page 13. Lamp On: Message, see "Answering a Message" on page 12. Repeating Double Flash: External call. Repeating Single Flash: Internal call. IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001)

  • Page 5: Making Calls

    • If answered, use the handset or work handsfree. Making a Page Call You can page other 20 series phones (2030, 2050, 20AT, 20CC and 20DT) or groups containing 20 series phones. They hear the call without doing anything though you cannot hear them. Some can also turn the page into a normal call (see "Answering a Page Call"...
  • Page 6 To skip forward 10 names, press SKIP. • To select another letter, press a letter key. 3. To dial the name/number shown, press CALL, otherwise to exit the INDeX, press ANSWER RELEASE. IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001)

  • Page 7: Speed Dials

    4. The display shows the current stored number (if set). Press DELETE and dial the number. 5. When finished, press DONE. 6. Select another store or press PROGRAM to finish. 40DHB0002UKAG Issue 2a (13/11/2001) IP Office - 2030 & 2050 Phone...

  • Page 8: Account Codes

    3. When you have entered the full code, press DONE. 4. If the system does not recognise the code, the phone displays RE- ENTER ACCOUNT. IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001)

  • Page 9: Busy Or Unanswered

    You can leave your extension number as a message for someone to call you. If their extension has a message lamp, it lights. To leave a message: 1. When NUMBER BUSY appears, press SCROLL and then press MESSAGE. 40DHB0002UKAG Issue 2a (13/11/2001) IP Office - 2030 & 2050 Phone...

  • Page 10: Actions During A Call

    1. During a call, press PROGRAM, the phone displays the software installed on your system. To do this without making a call, just press ANSWER RELEASE first. 2. Press SCROLL to return to the normal display. IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001)
  • Page 11 To park all the conference parties: 1. Press PARK (see "Parking Calls (Park and Ride)" on page 15). This option is not available to the extension that created the conference. 40DHB0002UKAG Issue 2a (13/11/2001) IP Office - 2030 & 2050 Phone...

  • Page 12: Answering Calls

    1. To view any other message, press NEXT if shown. 2. To call the extension, press CALL. 3. To clear the message, press CANCEL. 4. At the last message, press AGAIN to repeat the list. IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001)

  • Page 13: Answering A Call Waiting

    9 indicates the number of unanswered calls that have rung your phone. Pressing the display key next to the number allows you to see the caller's number and either CALL or DELETE the entry. 40DHB0002UKAG Issue 2a (13/11/2001) IP Office - 2030 & 2050 Phone...

  • Page 14: Transfer, Park & Hold Calls

    1. Press HOLD. Do not press ANSWER RELEASE as that will end the call. 2. Retrieve the call by pressing HOLD again or make another call (enquiry call) and then press HOLD to switch between the current and held call. IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001)
  • Page 15 2. Enter the phone's passcode (see "The Phone Passcode" on page 26). 3. To change the current setting, press CHANGE. 4. Press DONE and then press PROGRAM to finish. 40DHB0002UKAG Issue 2a (13/11/2001) IP Office - 2030 & 2050 Phone...

  • Page 16: Diverting Calls

    ANSWER RELEASE you will hear a broken dial, but you can still make calls. Any caller will hear a ringing tone and then be connected to your voicemail. IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001)
  • Page 17 4. The display shows FORWARD TO ? and the phone's current Divert All number (if set). 5. To change the forward, press CANCEL and enter the new number for diverting all calls. 6. Press DONE and then press PROGRAM to finish. 40DHB0002UKAG Issue 2a (13/11/2001) IP Office - 2030 & 2050 Phone...

  • Page 18: Dss Keys

    DSS Keys Setting Up a DSS Key The 2030 and 2050 phones have eight DSS keys along their right-hand edge. Each of these keys can store an extension number (or group number for paging). They then allow you to dial those numbers in a single key press.
  • Page 19 DSS Keys – Page 19 BLF Status Lamps The DSS keys on the 2050 incorporate dual-colour BLF lamps. These show the status of the number stored under the DSS key. Red BLF Lamp Signals: Calls to/from other extensions. • Fast Flash: Extension ringing.

  • Page 20: Manager-Secretary Working

    (see "Changing the Soft DSS Usage" on page 22). 2. If the extension is busy, the phone displays the same options as for normal calls (see "Busy or Unanswered" on page 9). IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001)

  • Page 21: Manager-Secretary Setup

    USAGE. Press CHANGE until the setting required appears, see "Changing the Soft DSS Usage" on page 22 for further information. 6. Press DONE and then press PROGRAM to finish. 40DHB0002UKAG Issue 2a (13/11/2001) IP Office - 2030 & 2050 Phone...
  • Page 22 2. Enter the phone's passcode (see "The Phone Passcode" on page 26). 3. Press USAGE. The display shows the current setting. 4. To change the current usage, press CHANGE. 5. Press PROGRAM to finish. IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001)

  • Page 23: Ringer Controls

    4. To change the ringer mode, press CHANGE to select ON, OFF or AUTO ANSWER (internal only). 5. Press DONE and then press PROGRAM twice to finish. 40DHB0002UKAG Issue 2a (13/11/2001) IP Office - 2030 & 2050 Phone...
  • Page 24 (which in default is 15 seconds). 4. Press CANCEL and enter the new timeout in seconds. 5. Press DONE and then press PROGRAM twice to finish. IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001)

  • Page 25: Other Features

    • • • • INDeX and select your name. • If the phone is displaying LOG OFF, press that key first and then perform step 1 as above. 2. Enter your passcode. 40DHB0002UKAG Issue 2a (13/11/2001) IP Office - 2030 & 2050 Phone...

  • Page 26: Phone Settings

    1. Press PROGRAM and then press SPEAKER. 2. The display shows the phone's type, number and on the bottom line the phone's directory name. 3. Press PROGRAM to return to normal use. IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001)

  • Page 27: Do Not Disturb

    *10*N#, wait until you hear two beeps and then press ANSWER RELEASE To delete a number from the exception list: • *11*N#, wait until you hear two beeps and then press ANSWER RELEASE. 40DHB0002UKAG Issue 2a (13/11/2001) IP Office - 2030 & 2050 Phone...

  • Page 28: Voicemail

    2. The display shows DIAL EXTENSION. Enter the extension for whom you want to leave a message. 3. Press MESSAGE. 4. After listening to the user's greeting, leave a message and end the call. IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001)

  • Page 29: System Features

    Hold Call Waiting Call Pick Up Any Call Pick Up Group *32*N# Call Pick Up Extension *33*N# Call Queue Voicemail Ringback On Voicemail Ringback Off *57*N# Forward on Busy Number 40DHB0002UKAG Issue 2a (13/11/2001) IP Office - 2030 & 2050 Phone...

  • Page 30: Index

    Normal call (Soft DSS) ....23 Remote set ......17 Voluntary account codes....8 Not logged on ......26 Set numbers ......16 DSS Keys ........18 PAGE BLF Lamps ......19 IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001)
  • Page 31 Index – Page 31 This page has been deliberately left blank. 40DHB0002UKAG Issue 2a (13/11/2001) IP Office - 2030 & 2050 Phone...
  • Page 32 The publication of information in this document does not imply freedom from patent or other protective rights of Avaya, or others. Intellectual property related to this product (including trademarks) and registered to Lucent Technologies has been transferred or licensed to Avaya.

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