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Summary of Contents for Avaya 2050
- Page 1 Avaya 2050 IP Softphone User Guide Avaya Business Communications Manager Document Status: Standard Document Number: NN40050-100 Document Version: 03.03 Date: October 2010...
- Page 2 Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya. Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/...
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Page 3: Table Of Contents
Chapter 1 Avaya 2050 IP Softphone overview ....... . 7 Features . - Page 4 Chapter 7 Avaya 2050 IP Softphone macros....... . . 41 About macros with the Avaya 2050 IP Softphone .
- Page 5 Chapter 9 Avaya 2050 IP Softphone Settings ....... . 47 Opening the Settings window .
- Page 6 Chapter 11 Troubleshooting the Avaya 2050 IP Softphone..... . 71 Connectivity problems ..........71 Communications server is unreachable .
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Page 7: Avaya 2050 Ip Softphone Overview
Chapter 1 Avaya 2050 IP Softphone overview The Avaya 2050 IP Softphone is a business telephone application that you can use to make and take calls over your computer. Using a headset or handset connected to your PC, you control calls with a click of the mouse pointer, from your PC keyboard, or from the USB Audio Adapter. - Page 8 Three input modes: Digit, Alpha, and Native • Macro functions available for programming long dialing patterns The following new features have been added for Avaya 2050 IP Softphone Release 4.0. • Audio Quality Enhancements: Global IP Sound (GIPS) Full Voice Engine embedded within client provides: —...
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Page 9: Components
“i2050.exe application” on page Call Control window The Avaya 2050 IP Softphone Call Control window displays the line keys, feature buttons, and call display. Use this window to make and manage your telephone calls. You also use this window to access both your Local Directory and Avaya Communications Server 1000 Directory features (Personal Directory, Redial List, Callers List, Application Server Administration, and Password Administration). -
Page 10: Settings Window
“Avaya 2050 IP Softphone Settings” on page System tray icon and menu You can right-click the Avaya 2050 IP Softphone system tray icon—located at the right side of the Windows taskbar at the bottom of your screen—to make and manage calls. i2050.exe application The i2050.exe application lets the Avaya 2050 IP Softphone communicate with the server. -
Page 11: Avaya 2050 Ip Softphone Call Control Window
The Avaya 2050 IP Softphone Call Control window supports the Avaya 1140 IP Deskphone — designed to look and feel like the desktop Avaya 1140 IP Deskphone — as well as an additional two compact themes, available in black and silver. The Avaya 2050 IP Softphone also supports an Accessibility Interface for visually impaired users. - Page 12 Chapter 2 Avaya 2050 IP Softphone Call Control window Figure 1 Call Control window—1140 Line keys Line keys Display Navigation arrows Soft keys Quit Inbox/Messages Services Outbox/Shift Copy Directory Volume up Release Volume down Expand Mute Answer Speaker Hold Dialpad Figure 2 Call Control window—compact theme (silver)
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Page 13: Accessibility Interface
The Accessibility Interface works with JAWS for Windows from Freedom Scientific—screen reading software that lets visually impaired users access the full range of Avaya 2050 IP Softphone features. The screen is divided into four groups of controls: Display, Line and Feature, Date and Time, and Indicators. - Page 14 Chapter 2 Avaya 2050 IP Softphone Call Control window Avaya 2050 IP Softphone Table 1 components and functions Element Function Primary display To provide call information (such as Caller ID) and instructions for using certain soft key features. When idling, the telephone displays only the date and time.
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Page 15: Hot Keys
Avaya BCM. Speaker To answer and make calls using the handsfree speaker *For more information on programming memory buttons, refer to the Avaya 2004 IP Deskphone User Guide (NN40050-108) or Avaya 1140E IP Deskphone User Guide (NN40050-105). Hot keys You can assign keyboard hot keys to access the full range of Call Control window functions and menu options. -
Page 16: Removing A Hot Key
Click Remove. System tray icon and menu Use the Avaya 2050 IP Softphone system tray icon menu to manage phone calls and messages without opening the Call Control window. To access the menu, right-click the Avaya 2050 IP Softphone icon in the Windows taskbar system tray. -
Page 17: Installing And Setting Up The Avaya 2050 Ip Softphone
• Microsoft Windows 7 (32-bit) Avaya USB Audio Kit The USB Audio Kit lets you hear and speak with your callers. To ensure proper Avaya 2050 IP Softphone functionality, use only the following Avaya-supported (or compatible) USB audio kits: •... -
Page 18: Installing The Avaya 2050 Ip Softphone
Refer to the IP Deskphones: Description, Installation, and Operation (553-3001-368) or consult your system administrator. Installing the USB Headset Kit The Avaya 2050 IP Softphone supports a desktop USB headset adapter, as well as a mobile adapter. To install the USB Headset Kit Ensure that you have the proper system requirements as listed in “Avaya USB Audio Kit”... - Page 19 Chapter 3 Installing and setting up the Avaya 2050 IP Softphone For more information about installing the Avaya 2050 IP Softphone software, contact your system administrator. Avaya 2050 IP Softphone User Guide...
- Page 20 Chapter 3 Installing and setting up the Avaya 2050 IP Softphone NN40050-100 NN40050-100...
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Page 21: Managing Contacts From The Local Directory
Select the Settings tab to define the default dialing number as Business, Home, or Mobile. Click OK. Note: For more information on entering information in the property fields, see “Using the Properties dialog box” on page Avaya 2050 IP Softphone User Guide... -
Page 22: Editing Contacts In The Local Directory
Chapter 4 Managing contacts from the Local Directory To add a contact to a group In the Shortcut Bar, select the group of shortcut links to which you want to add a contact. Select the contact you want to add, drag it to the Shortcut Bar, and then drop it under the selected group button. -
Page 23: Finding Contacts In The Local Directory
Note: Names in the directory are formatted as last name, first name. Use this format when searching for a contact. Click Find Now. Search results display in the Find Contact window. To stop a search, click Stop. Avaya 2050 IP Softphone User Guide... -
Page 24: Filtering A Local Directory
Chapter 4 Managing contacts from the Local Directory Filtering a Local Directory The Avaya 2050 IP Softphone lets you filter a Local Directory, making it smaller and easier to manage. This feature is useful for dealing with large directories. By filtering a directory, you can reduce the number of names through which you must search. -
Page 25: Dialing From The Callers List In The Local Directory
To remove a group in a Local Directory Click open the group you want. Right-click anywhere on or under the Group button and its list of contacts. Select Remove Group. At the “Delete? Are you sure?” prompt, click Yes. Avaya 2050 IP Softphone User Guide... -
Page 26: Using The Properties Dialog Box
Chapter 4 Managing contacts from the Local Directory To rename a group in the Local Directory Click open the group you want. Right-click anywhere on or under the Group button and list of contacts. Select Rename Group. A cursor appears in the Group button. Enter the new name you want the group to be called. -
Page 27: Properties-General Tab
To set the Default Dial, click the desired option button: Business, Home, or Mobile. To dial a contact’s non-default telephone number, right-click the contact and select any other telephone number that appears in the menu. Avaya 2050 IP Softphone User Guide... -
Page 28: Linking To External Directories
Chapter 4 Managing contacts from the Local Directory Linking to external directories You can access the following external directories from the Local Directory window: • Lightweight Directory Access Protocol (LDAP) directory • Outlook directory • Windows Address Book directory (WAB) To access these external directories, you must create a link to the desired directory in the Shortcut Bar. -
Page 29: Linking To Outlook
Note: If you do not know the name of the WAB file, click the browse button to the right of the WAB Name field. A Windows Open dialog box appears. Use this dialog box to navigate and select the file you need from your file system. Avaya 2050 IP Softphone User Guide... -
Page 30: Adding External Contacts To The Local Directory
Chapter 4 Managing contacts from the Local Directory From the Properties dialog box, click OK. Adding external contacts to the Local Directory You can add contacts from any of the external directories to your Local Directory. To add an external contact to the Local Directory From the Shortcut Bar, click the external directory icon you want to access. -
Page 31: Managing Avaya 2050 Ip Softphone Calls
Optionally, a call pop-up appears when a call is presented, and can be clicked to answer the call. If the Avaya 2050 IP Softphone is connected to an Avaya Business Communications Manager (Avaya BCM) 6.0 system, the pop-up includes CLID information. -
Page 32: Incoming And Disconnected Call Pop-Up Notifications
BCM 6.0 supports both incoming call pop-up notification and call disconnect pop-up notification on the Avaya 2050 IP Softphone (version 4.0 only). This feature is especially useful if the Avaya 2050 IP Softphone is minimized or operational in the System Tray. - Page 33 Chapter 5 Managing Avaya 2050 IP Softphone calls Figure 3 Call pop-up notification configuration settings Avaya 2050 IP Softphone User Guide...
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Page 34: Holding And Retrieving Telephone Calls
Chapter 5 Managing Avaya 2050 IP Softphone calls Incoming calls generate a call pop-up window in the lower right corner of the windows desktop. Users can answer a call from the pop-up window, or can launch the Avaya 2050 IP Softphone by clicking the Open button. -
Page 35: Avaya 2050 Ip Softphone Usb Headset Adapter
Chapter 6 Avaya 2050 IP Softphone USB Headset Adapter You must install an Avaya USB Audio kit before using the Avaya 2050 IP Softphone. See “Installing the USB Headset Kit” on page Overview The features of the USB Headset Adapter are described in... -
Page 36: Answering Calls With The Usb Headset Adapter
File > Settings > USB Headset, and select or clear the Use backlight check box. Answering calls with the USB Headset Adapter You can use the USB Headset Adapter to answer calls whenever the Avaya 2050 IP Softphone is running—even if minimized or running in the background. NN40050-100... -
Page 37: Hanging Up Calls With The Usb Headset Adapter
Maximize button. This brings up the IP Softphone Call Control window. Hanging up calls with the USB Headset Adapter You can use the USB Headset Adapter to hang up calls whenever the Avaya 2050 IP Softphone is running—even if minimized or running in the background. -
Page 38: Customizing The Smart Functions Menu
Chapter 6 Avaya 2050 IP Softphone USB Headset Adapter To select the feature, click OK. Note: If only one feature shows up in the menu, the Don't display this dialog again check box appears. Select this check box to map the Smart Function button directly to that one available feature. -
Page 39: Custom Functions For Smart Functions Menu
Open. In the Arguments box, enter any arguments that are required for this function. Note: If you want the Avaya 2050 IP Softphone to prompt you for the argument when you select this special function, select Prompt for arguments. - Page 40 Chapter 6 Avaya 2050 IP Softphone USB Headset Adapter Make the required changes. Click OK. To remove a custom function Select the custom function you want to remove. Click Delete. To confirm the deletion, click Yes. NN40050-100 NN40050-100...
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Page 41: Avaya 2050 Ip Softphone Macros
About macros with the Avaya 2050 IP Softphone Use the Avaya 2050 IP Softphone to enter macros. A macro is a sequence of keystrokes that you can use to automate repetitive actions. For example, you can program a macro that selects a particular telephone line and then dials a telephone number automatically, or a macro that ensures a certain number is always dialed out on a particular telephone line. -
Page 42: Deleting A Macro
Chapter 7 Avaya 2050 IP Softphone macros Deleting a macro To delete a macro From the Macro menu, select the macro you want to delete. Click Delete Macro. This clears the macro. To finalize the change, press Apply. Playing a macro You can play macros to dial telephone numbers or access your voicemail. -
Page 43: Avaya 2050 Ip Softphone Menu Commands
Avaya 2050 IP Softphone menu commands Call Control window menu command The Avaya 2050 IP Softphone supports a Windows-style menu command system, with File, Edit, Keys, View, and Help menus all available. With Show Menu Bar selected, the menu bar appears above the Call Control window. -
Page 44: Using The Keys Menu
2 2. With alphabetic mode selected, the application interprets the name Bob as 2 2 pause 6 6 6 pause 2 2 pause. — Native—Select Native and the Avaya 2050 IP Softphone interprets alphabetic keys as ASCII characters. Requires server support (the item normally appears dimmed). -
Page 45: Using The Help Menu
Contents—Select to open the contents section of the Avaya 2050 IP Softphone Help system. • Search—Select to search for a specific item in the Avaya 2050 IP Softphone Help system. • Index—Select to open the index section of the Avaya 2050 IP Softphone Help system. - Page 46 Chapter 8 Avaya 2050 IP Softphone menu commands NN40050-100 NN40050-100...
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Page 47: Avaya 2050 Ip Softphone Settings
Use one of the following options to open the Settings window: • From the Windows operating system: — Select Start > Programs > Avaya > Avaya 2050 IP Softphone > Avaya 2050 IP Softphone Settings — Select Start > Control Panel > Avaya 2050 IP Softphone. (In Windows XP, select Switch to Classic View to view the list of settings.) -
Page 48: Using The Settings Window
“Personal Call Recording” on page • “USB Headset” on page Features and functions are listed in the left pane of the Avaya 2050 IP Softphone Settings window (see Figure 6 on page 47). Select the desired feature to open the corresponding dialog box. -
Page 49: Creating New Profiles
Chapter 9 Avaya 2050 IP Softphone Settings To open the Profiles dialog box, select Profiles from the list in the left pane of the Settings window. Creating new profiles A text box at the top of the Profiles dialog box displays the current profile. -
Page 50: Selecting Profiles
(as defined by the profile). The Main Application screen opens. If the Avaya 2050 IP Softphone is not currently running, the Settings window closes. The next time you start the Avaya 2050 IP Softphone, it attempts to connect to the server (as defined by the profile). -
Page 51: Server
Chapter 9 Avaya 2050 IP Softphone Settings Server Use the Server dialog box to configure the connection between the Avaya 2050 IP Softphone and your communications server. You can either use the default method (DHCP) or manually specify an IP address. -
Page 52: Restoring Defaults
Use the License Server dialog box to add new license servers to the Server Address list and to specify the order in which they are contacted by the 2050 IP Softphone client. The server at the top of the list is contacted first, followed by the second, and so on. -
Page 53: Theme
Locate and select the Avaya 2050 IP Softphone folder in your file system. Click OK. Note: You can also use the theme dialog box to set the Avaya 2050 IP Softphone to the Accessibility Interface. For information about opening or using the Accessibility Interface, refer to “Accessibility Interface”... -
Page 54: Macros
Use the Quality slider to increase or decrease the amount of delay. Less delay speeds up buffering, but reduces audio quality. Higher quality improves audio quality, but slows down buffering. Note: If your Avaya 2050 IP Softphone audio sounds choppy or broken, move the slider toward Higher Quality. -
Page 55: Handsfree/Ringing/Paging Device
Chapter 9 Avaya 2050 IP Softphone Settings • Select the microphone and speaker • Adjust volume • Select or clear mute status The Microphone text box displays the currently selected microphone. To change the microphone, select the microphone you want to use from the microphone list. -
Page 56: Mac Addresses
The Avaya 2050 IP Softphone default IP address comes from your Ethernet hardware, as a Medium Access Control (MAC) address. If several Ethernet interfaces are installed, then the Avaya 2050 IP Softphone chooses the first MAC address it detects and uses that address in all subsequent re-connections. -
Page 57: Listener Ip
Under normal operation, the Avaya 2050 IP Softphone listens for UNIStim traffic on all IP addresses and IP ports. You can set the Avaya 2050 IP Softphone to listen to only one specific IP address or port. -
Page 58: Notifications
To return the settings to their installation defaults, click Restore Defaults. Notifications Use the Notifications dialog box to select sound effects for when the Avaya 2050 IP Softphone connects to, or disconnects from, a call server. These notifications can be sounds or pop-up window functions. -
Page 59: Text Replacements
Chapter 9 Avaya 2050 IP Softphone Settings For information on adding or removing hot keys from the Avaya 2050 IP Softphone, refer to “Hot keys” on page Text Replacements Note: This dialog box is available from the Accessibility Interface only Use the Text Replacements dialog box to modify the server-supplied text in the Accessibility Interface. -
Page 60: Lamp Sounds
The IP Softphone Call Control window supports six line/feature keys (Figure 2 on page 12). Use the Key Type dialog box to select which keys the Avaya 2050 IP Softphone uses to place calls (line keys). To assign a line key Select the check box next to the key or keys that you want to use. -
Page 61: About
Global IP Sound logo Language Use the Language dialog box to select the language for the Avaya 2050 IP Softphone Settings window, Local Directory, and all menus and dialogs associated with the main application. Note: Some language that you encounter in operating the Avaya 2050 IP Softphone comes from your communications server, or from your computer operating system (OS). - Page 62 Use the scroll bar on the right-hand side of the expansion module window to view and locate all the buttons. Figure 7 Avaya 2050 IP Softphone with Expansion Module You can move the EM window so that it docks to the left or right side of the Call Control window or leave it open as a separate window.
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Page 63: Personal Call Recording
The Expansion Module window appears. Figure 8 Avaya 2050 IP Softphone Expansion Module navigation Personal Call Recording To use Personal Call Recording, a Avaya-certified third-party application must be installed. Use the Personal Call Recording dialog box to: • Let the Avaya 2050 IP Softphone record calls. -
Page 64: Usb Headset
• Path displays the directory and file name where the third party application resides on your computer. To allow the Avaya 2050 IP Softphone to record calls Select Allow this application to record calls. Click OK or Apply. To launch the call recording application on startup Select Launch the Personal Call Recorder application. -
Page 65: Setting External Lamp Controls
Note: The external lamp is available on the desktop adapter only. The Avaya 2050 IP Softphone supports an optional external LED lamp (also known as an in-use lamp). The lamp provides visual indication of call status, headset connection, and messages waiting. -
Page 66: Using The Backlight
Headset Adapter also activates the external lamp. Message Waiting With Message Waiting enabled, the external lamp activates when the Avaya 2050 IP Softphone registers a message waiting. To enable Message Waiting, select the cadence you want from the list. To disable Message Waiting, select None. -
Page 67: Accessibility Interface
Chapter 10 Accessibility Interface The Accessibility Interface works with screen reading software—such as JAWS for Windows from Freedom Scientific—that lets visually-impaired users access the full range of Avaya 2050 IP Softphone features. To open the Avaya 2050 IP Softphone Accessibility Interface from the Call Control window Select File >... - Page 68 Chapter 10 Accessibility Interface The following table describes the elements of the Enhanced Accessibility Interface Table 3 Enhanced Accessibility Interface elements Element Description Indicators Includes two UI elements. Messages indicates if you have a voice mail message. Values are No VM or VOICE MESSAGE.
- Page 69 • Up arrow - In a call server menu, move the cursor up to the previous selection. • Down arrow - In a call server menu, move the cursor down to the next selection. Avaya 2050 IP Softphone User Guide...
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Page 70: Additional Configuration Options
If your Avaya 2050 IP Softphone is in background, you can quickly check the call state from the Windows Task Bar. JAWS users can simply hit a JAWS keystroke to read the title of the window to view the status. -
Page 71: Troubleshooting The Avaya 2050 Ip Softphone
These messages indicate that the connection with the communications server cannot be established. The Avaya 2050 IP Softphone sets a random retry time, after which it attempts to reconnect. This process repeats until the Avaya 2050 IP Softphone successfully connects. -
Page 72: Connection Is Reinitializing
The following message appears: “Connection Established. Reinitializing...” Description: This message appears after the Avaya 2050 IP Softphone establishes a connection and sends a request to the communications server to resume connection. The communications server is expected to reply to this request. Some communications servers direct the Avaya 2050 IP Softphone to various subcomponents, causing this message to appear two or three times in rapid succession during a normal startup. -
Page 73: Authorization Failed
Chapter 11 Troubleshooting the Avaya 2050 IP Softphone Authorization failed Symptom: The following message appears: “Authorization failed”. Description: The Avaya 2050 IP Softphone has no authorization to use the communications server. Potential causes: • Your system administrator has not authorized the Avaya 2050 IP Softphone. •... -
Page 74: Service Denied
Chapter 11 Troubleshooting the Avaya 2050 IP Softphone Service denied Symptom: The following message appears: “Service Denied. Reason XXXX”. Description: You are not authorized to use the communications server. Potential causes: • Invalid HardwareID in the Hardware ID dialog box. (see “Hardware ID”... -
Page 75: Broken Or Choppy Speech
In the specific case of this PC card, the problem relates to a version of the Xircom driver. This driver takes CPU cycles even when it is not active and this, in turn, causes Avaya 2050 IP Softphone audio to become choppy. -
Page 76: Windows Sound Plays From The Headset
Sound playback > Default device list. Advanced audio problems due to network performance If network performance causes audio problems, use the Advanced Audio dialog box in the Avaya 2050 IP Softphone Settings window to override your communications server audio values. -
Page 77: Usb Headset Problems
Chapter 11 Troubleshooting the Avaya 2050 IP Softphone • The communications server causes the Avaya 2050 IP Softphone to perform a hard reset. • You change the Avaya 2050 IP Softphone theme. • Firewall applications intercept or delay packets, causing the Avaya 2050 IP Softphone to reset due to the expiration of the Watchdog timer. -
Page 78: Usb Headset Adapter Features Appear Dimmed
Softphone. USB Headset Adapter features appear dimmed Symptom: In the USB Headset dialog box of the Avaya 2050 IP Softphone Settings window, all the features appear dimmed. Description: Either the Avaya 2050 IP Softphone does not recognize the adapter as a supported Avaya adapter, or the adapter is earlier than 2.0. -
Page 79: Sound Still Comes Out Of My Computer Speakers
Sound still comes out of my computer speakers Description: The Avaya 2050 IP Softphone configuration does not direct all call audio to the headset. Action: To direct all call audio to your headset, select USB Audio Device as both headset microphone and headset speaker in the Sound Devices dialog box (see “Sound Devices”... - Page 80 Chapter 11 Troubleshooting the Avaya 2050 IP Softphone NN40050-100 NN40050-100...
- Page 81 Expand, 14 Hold, 14 Inbox/Messages, 15 Line keys, 14 Local Area Network (LAN), 7 Navigation arrows, 14 Outbox/Shift, 15 Primary display, 14 Quit, 14 Release, 14 Services, 14 Settings 47 Soft keys, 14 Speaker, 15 Avaya 2050 IP Softphone User Guide...
- Page 82 Index NN40050-100 NN40050-100...
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