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Avaya 2050 User Manual

Avaya 2050 User Manual

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Avaya 2050 IP Softphone

User Guide

Avaya Communication Server 1000
Document Status: Standard
Document Version: 05.05
Part Code: NN43119-101
Date: April 2012

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Summary of Contents for Avaya 2050

  • Page 1: User Guide

    Avaya 2050 IP Softphone User Guide Avaya Communication Server 1000 Document Status: Standard Document Version: 05.05 Part Code: NN43119-101 Date: April 2012...
  • Page 2 Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc.

  • Page 3: Revision History

    Enter key. March 2012 Standard 05.04. This document is up-issued to support Avaya 2050 Softphone Release 4.3 reflecting support for 64-bit on Windows 7 and Vista operating systems. August 2011 Standard 05.03. This document is up-issued to support Communication Server Release 7.5.
  • Page 4 Standard 01.01. This document is issued to support Communication Server 1000 Release 5.0. This document contains information previously contained in the following legacy document, now retired: IP Softphone 2050 User Guide (NN- 10300-054). June 2006 Standard 4.00. This document is up-issued to reflect additional...
  • Page 5 Communication Server 1000 Release 4.5, for the IP Softphone 2050 Version 2. August 2005 Standard 2.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5. March 2005 Standard 1.00. This is the first issue of the document after removing MVC 2050 content.
  • Page 7 GNU GENERAL PUBLIC LICENSE Version 2, June 1991 Copyright (C) 1989, 1991 Free Software Foundation, Inc. 59 Temple Place - Suite 330, Boston, MA 02111-1307, USA Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.
  • Page 8 TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION 0. This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License. The "Program", below, refers to any such program or work, and a "work based on the Program"...
  • Page 9 whole must be on the terms of this License, whose permissions for other licensees extend to the entire whole, and thus to each and every part regardless of who wrote it. Thus, it is not the intent of this section to claim rights or contest your rights to work written entirely by you;...
  • Page 10 works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.
  • Page 11 the Free Software Foundation. If the Program does not specify a version number of this License, you may choose any version ever published by the Free Software Foundation. 10. If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different, write to the author to ask for permission.
  • Page 12 This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version. This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY;...

  • Page 13: Table Of Contents

    Contents Avaya 2050 IP Softphone Overview ....19 New features and support ......19 Features .
  • Page 14 Dialing from the Callers List ......52 Managing Avaya 2050 IP Softphone calls ... . . 53 Making telephone calls .
  • Page 15 Custom Functions for Smart Functions menu ... . 69 Avaya 2050 IP Softphone macros ....72 Entering a macro .
  • Page 16 Using Password Administration ..... . 112 Avaya 2050 IP Softphone Diagnostics ....115...
  • Page 17 Using the Avaya 2050 IP Softphone diagnostics ..115 Troubleshooting the Avaya 2050 IP Softphone ..117 Connectivity problems ......117 Audio problems .

  • Page 19: Avaya 2050 Ip Softphone Overview

    PC keyboard, or from the USB Audio Adapter. Designed to work with IP-based phone systems, the Avaya 2050 IP Softphone provides Voice over IP (VoIP) services using a telephony server and your Local Area Network (LAN) or Wide Area Network (WAN).
  • Page 20 Microsoft Outlook, and Windows Address Book (WAB) contact management software • Avaya Communication Server 1000 (Avaya CS 1000) Directory features (Personal Directory, Redial List, Callers List, and Password Administration) stored on the application server for systems running Avaya CS 1000 Release 4.0 or later software •...

  • Page 21: Components

    “i2050.exe application” on page 22 Call Control window The Avaya 2050 IP Softphone Call Control window displays the line keys, feature buttons, and call display. Use this window to make and manage your telephone calls. You also use this window to access both your Local Directory and CS 1000 Directory features (Personal Directory, Application Server Administration, and Password Administration).
  • Page 22 “Avaya 2050 IP Softphone Settings” on page System tray icon and menu You can right-click the Avaya 2050 IP Softphone system tray icon—located at the right side of the Windows taskbar at the bottom of your screen—to make and manage calls.

  • Page 23: Avaya 2050 Ip Softphone Call Control Window

    2. Click the Menu button. 3. Select File > Settings > Theme. 4. Select Accessibility Interface. Note: If the Avaya 2050 IP Softphone is running, you must exit and restart for the change to the Accessibility Interface to take effect.

  • Page 24: Call Control Window

    Avaya 2050 IP Softphone Call Control window Call Control window The Call Control window (see Figure 1 below and Figure 2 on page includes the standard features that let you make and manage telephone calls. For information about the elements of the Call Control window, see Table 1 on page Figure 1: Call Control Window—1100 series theme...

  • Page 25: Accessibility Interface

    The Accessibility Interface works with JAWS® for Windows from Freedom Scientific—screen reading software that lets visually impaired users access the full range of Avaya 2050 IP Softphone features. The Accessibility Interface has been tested on JAWS® Version 5.0. The screen is divided into four groups of controls: Display, Line and Feature, Date and Time, and Indicators.

  • Page 26: Call Control Window Elements And Functions

    Avaya 2050 IP Softphone Call Control window Call Control window elements and functions Table 1 describes the elements and functions of the Call Control window. Table 1: Avaya 2050 IP Softphone components and functions (Part 1 of 3) Element Function Primary display...
  • Page 27 Avaya 2050 IP Softphone Call Control window Table 1: Avaya 2050 IP Softphone components and functions (Part 2 of 3) Element Function To scroll through menus and lists in the display area. Navigation arrows Use the Send/Enter key at the center of the navigation cluster to confirm menu selection (1100 series theme only).
  • Page 28 Avaya 2050 IP Softphone Call Control window Table 1: Avaya 2050 IP Softphone components and functions (Part 3 of 3) Element Function Hold To place an active call on hold. The feature key label for the line on hold displays a flashing icon to indicate that the call is on hold.

  • Page 29: Hot Keys

    Avaya 2050 IP Softphone Call Control window Hot keys You can assign keyboard hot keys to access the full range of Call Control window functions and menu options. • “Adding a hot key” on page 29 • “Removing a hot key” on page 30...

  • Page 30: System Tray Icon And Menu

    Use the Avaya 2050 IP Softphone system tray icon menu to manage phone calls and messages without opening the Call Control window. To access the menu, right-click the Avaya 2050 IP Softphone icon in the Windows taskbar system tray. From this menu, you can make, answer,...

  • Page 31: Avaya 2050 Ip Softphone Directories

    Local Directory The Avaya 2050 IP Softphone Local Directory lets you store as many phone directories on your computer as you need. You can use the Shortcut Bar to organize your contacts into smaller groups of shortcut links.

  • Page 32: Avaya Communication Server 1000 Directory

    The Avaya CS 1000 Directory maintains contact information and server- supported features in a remote, central database called the Application Server. Accessible from the Avaya 2050 IP Softphone Call Control window, the CS 1000 Directory supports the following features: •...

  • Page 33: Callers List

    Avaya 2050 IP Softphone Directories • DN at work (up to 31 characters) • DN at home (up to 31 characters) • Cell phone (up to 31 characters) • Pager (up to 31 characters) Callers List The Callers List can contain up to 100 entries. When the list is full, the system overwrites the oldest entry.

  • Page 34: Opening Cs 1000 Directory Features

    If the application rests idle for one minute during any of the operations, the directory feature closes and your Avaya 2050 IP Softphone returns to the idle state. For information about managing contacts or making calls from the CS1000 Directory, see “Managing contacts from the Avaya CS 1000...

  • Page 35: Application Server Administration

    Using the Application Server Administration feature, your system administrator can: • Back up and restore the database • Manage user profiles For information about setting user preferences for CS 1000 Directory features, see “Configuring Avaya CS 1000 Directory user preferences” on page 107.

  • Page 36: Installing And Setting Up The Avaya 2050 Ip Softphone

    800X600 or higher resolution monitor (16-bit color) • Universal Serial Bus (USB) port (version 1.1 or 2.0) Supported operating systems To use the Avaya 2050 IP Softphone, you must have one of the following operating systems: • Windows XP (32 bit) •...

  • Page 37: Installing The Avaya 2050 Ip Softphone

    The Algo Analog Terminal Adapter (ATA) is a USB adapter that lets you use analog terminals instead of headsets. With an Algo ATA users can, for example, use a cordless handset with their Avaya 2050 IP Softphone. Note: The Avaya 2050 IP Softphone is compatible with the Algo ATA.

  • Page 38: Managing Contacts From The Local Directory

    Managing contacts from the Local Directory Managing contacts from the Local Directory You can use the following options to manage contacts in the Local Directory: • “Adding contacts to a Local Directory” on page 38 • “Editing contacts in the Local Directory” on page 39 •...

  • Page 39: Editing Contacts In The Local Directory

    Managing contacts from the Local Directory 7. Click OK. Note: For more information about entering information in the property fields, see “Using the Properties dialog box” on page To add a contact to a group: 1. In the Shortcut Bar, select the group of shortcut links to which you want to add a contact.

  • Page 40: Finding Contacts In The Local Directory

    Managing contacts from the Local Directory To delete a contact from the Local Directory: 1. Open the Local Directory. For details, see “Opening a Local Directory from the Call Control window” on page 2. Using your mouse pointer, select the contact you want to delete. Note: To delete a range of contacts, click the first contact in the range, and then shift-click the last contact in the range.

  • Page 41: Filtering A Local Directory

    5. To stop a search, click Stop. Filtering a Local Directory The Avaya 2050 IP Softphone lets you filter a Local Directory, making it smaller and easier to manage. This feature is useful for dealing with large directories. By filtering a directory, you can reduce the number of names through which you must search.

  • Page 42: Managing Groups In The Shortcut Bar

    Managing contacts from the Local Directory — Right-click the contact's entry, and then click the desired telephone number in the menu. — To dial the default telephone number, click Dial on the toolbar. — Click the arrow beside the Dial toolbar button, and then click the desired telephone number from the list.

  • Page 43: Using The Properties Dialog Box

    Managing contacts from the Local Directory A cursor appears in the Group button. 4. Enter the new name you want the group to be called. 5. Press Enter. Note: To view the list of contacts within a group, click the desired group in the Shortcut Bar.

  • Page 44: Linking To External Directories

    Managing contacts from the Local Directory Properties — General tab Use this tab to store a contact’s name, address, e-mail address, company information, and telephone numbers. To create a contact record, enter the contact’s name and at least one telephone number. All other information is optional.

  • Page 45: Linking To The Ldap Directory

    Managing contacts from the Local Directory • Outlook directory • Windows Address Book directory (WAB) To access these external directories, you must create a link to the desired directory in the Shortcut Bar. After you add the directory, an icon appears in the Shortcut Bar.

  • Page 46: Linking To Outlook

    Managing contacts from the Local Directory To add a new schema to the list: 1. From the Schema tab, click Add. A Dialog box opens. The Dialog box lists all current names and fields used by the LDAP directory. 2. In the Schema Name field, enter the name you want to use for your new LDAP schema.
  • Page 47 Managing contacts from the Local Directory Linking to Windows Address Book directory To add a link to a WAB directory in the Shortcut Bar: 1. From the menu, select Directory > Add Link To > Windows Address Book. A Properties dialog box appears. 2.
  • Page 48 Managing contacts from the Local Directory Note 1: You cannot directly add contacts to an external directory from within the Local Directory. Note 2: If the contents of an external directory change, you must first update that directory for the changes to show in the Local Directory. To update, right-click the imported directory and click Refresh.

  • Page 49: Managing Contacts From The Avaya Cs 1000 Directory

    Managing contacts from the Avaya CS 1000 Directory Managing contacts from the Avaya CS 1000 Directory Your server supports the following Avaya CS 1000 Directory features: Personal Directory, Redial List, and Callers List. You can use the following options to manage contacts in CS 1000 Directory features: •...

  • Page 50: Editing Cs 1000 Directory Contacts

    Managing contacts from the Avaya CS 1000 Directory Note 1: Unlike the Local Directory, CS 1000 Directory features (Personal Directory, Redial List, Callers List) are stored on the Application Server. Note 2: You can also add contacts to the Personal Directory by copying entries from the Corporate Directory, the Redial List, the Callers List, or other available directory applications.

  • Page 51: Deleting Cs 1000 Directory Contacts

    Managing contacts from the Avaya CS 1000 Directory Deleting CS 1000 Directory contacts To delete a contact from the Personal Directory, Redial List, or Callers List: 1. On the Call Control window, click Directory. 2. Select the Personal Directory, Redial...

  • Page 52: Dialing From The Redial List

    Managing contacts from the Avaya CS 1000 Directory 3. Find the contact using one of the following: — Scroll to the desired contact. — Search for the contact by name or number. — Enter the number of the contact to find it.

  • Page 53: Managing Avaya 2050 Ip Softphone Calls

    Managing Avaya 2050 IP Softphone calls Managing Avaya 2050 IP Softphone calls The following sections describe options for managing Avaya 2050 IP Softphone calls: • “Making telephone calls” on page 53 • “Answering telephone calls” on page 54 • “Incoming Call Notification” on page 54 •...

  • Page 54: Answering Telephone Calls

    Managing Avaya 2050 IP Softphone calls — Select a contact from a Microsoft application such as Outlook (if the Avaya 2050 IP Softphone has been selected as a line source in the application dialing properties). — Select Keys > Macros, and then choose the desired macro.

  • Page 55: Holding And Retrieving Telephone Calls

    — Click Answer to answer the call. — Click Open to activate the Avaya 2050 IP Softphone Call Control window and select a call handling feature, such as forwarding the incoming call to another line or to voicemail. — Click Close to close the notification window.

  • Page 56: Using Save Key

    Managing Avaya 2050 IP Softphone calls Click the ROD key to start or stop the call recording. This key is associated with the active user ID and is displayed only if a call is active. The ROD key blinks while it is connecting to the call recording application, and is lit when the call is recording.

  • Page 57: Hanging Up Telephone Calls

    2. From the Call Control window, click Goodbye/Release. Support for TAPI applications The Avaya 2050 IP Softphone has the ability to handle calls placed using TAPI (Telephony Application Programming Interface) compliant applications, such as Microsoft Outlook. This enables you to make calls...

  • Page 58: Viewing Active Status

    Provider. 4. Click OK. To make a call using Microsoft Outlook: Note: The Avaya 2050 IP Softphone must be active before making a call. 1. On the Contacts list, right-click on the name of the contact you want to call and select Call Contact.
  • Page 59 Managing Avaya 2050 IP Softphone calls Table 2: Viewing active status (Part 2 of 2) Status Description On Call A call is active. On Hold A call is on hold.

  • Page 60: Avaya 2050 Ip Softphone Expansion Module

    Module The Expansion Module (EM) provides status information about other Avaya 2050 IP Softphone or physical IP Deskphone clients connected to the network, such as whether a client is on-line, off-line, and so on. The EM is similar to the Key Expansion Module (KEM) device available for hardware IP Deskphones.

  • Page 61: Using The Expansion Module

    Avaya 2050 IP Softphone Expansion Module Up to three EMs can be added to the IP 2050 Call Control Window, with the additional EMs cascading vertically beneath the original window. A scrollbar allows access to additional keys. Each key has a label and an icon indicating the state of the assigned client.
  • Page 62 Avaya 2050 IP Softphone Expansion Module To create a new group: 1. Right-click on an existing group (such as the General group). 2. Select Group. 3. Enter a name for the new group. 4. Click OK. To remove a group: 1.

  • Page 63: Graphical External Application Server

    Graphical External Application Server The Graphical External Application Server (GXAS) is a plugin for the Avaya 2050 IP Softphone that enables you to launch and interact with applications that are available on a GXAS server from within the Avaya 2050 IP Softphone application.

  • Page 64: Using The Session Window

    (OFF) The status bar background turns red when one or both streams are ON. The session window can be docked to the main interface of the Avaya 2050 IP Softphone or moved to the desired screen location. Click and type within the session window as if the application was active...

  • Page 65: Avaya 2050 Ip Softphone Usb Headset Adapter

    Avaya 2050 IP Softphone USB Headset Adapter Avaya 2050 IP Softphone USB Headset Adapter You must install an Avaya USB Audio kit before using the Avaya 2050 IP Softphone. The features of the USB Headset Adapter are described in Table...
  • Page 66 Answer button To answer an incoming call, press Answer. If you have no incoming call when you press this button, the Avaya 2050 IP Softphone selects a line and you hear a dial tone. Release button Press the...

  • Page 67: Answering Calls With The Usb Headset Adapter

    Answering calls with the USB Headset Adapter You can use the USB Headset Adapter to answer calls whenever the Avaya 2050 IP Softphone is running—even if minimized or running in the background. To answer a call using the USB Headset Adapter: 1.

  • Page 68: Muting A Call

    Using the Smart Functions menu The Smart Functions menu provides quick access to Avaya 2050 IP Softphone features. You can customize what appears on this menu using the Configuration Utility. To access the Smart Functions menu: 1. Press the Smart Functions button on the USB Headset Adapter.

  • Page 69: Customizing The Smart Functions Menu

    Avaya 2050 IP Softphone USB Headset Adapter Customizing the Smart Functions menu You can customize the features that appear on the Smart Functions menu using the Configuration Utility. To customize the Smart Functions menu: 1. From the Call Control window, select File >...
  • Page 70 4. In the Arguments box, enter any arguments that are required for this function. Note: If you want the Avaya 2050 IP Softphone to prompt you for the argument when you select this special function, select Prompt for arguments. 5. In the...
  • Page 71 Avaya 2050 IP Softphone USB Headset Adapter To remove a custom function: 1. Select the custom function you want to remove. 2. Click Delete. 3. To confirm the deletion, click Yes.

  • Page 72: Avaya 2050 Ip Softphone Macros

    Avaya 2050 IP Softphone macros Avaya 2050 IP Softphone macros Use the Avaya 2050 IP Softphone to enter macros. A macro is a sequence of keystrokes that you can use to automate repetitive actions. For example, you can program a macro that selects a particular...

  • Page 73: Deleting A Macro

    Avaya 2050 IP Softphone macros — Select the actions you want from the Keys menu, and then click Add. 6. To add the new macro to the list, click Apply. 7. To exit the Macros dialog box, click Note 1: Use the...

  • Page 74: Avaya 2050 Ip Softphone Menu Commands

    Avaya 2050 IP Softphone menu commands Avaya 2050 IP Softphone menu commands The following sections describes the Avaya 2050 IP Softphone Call Control window menu command. See “Call Control window menu command” on page Call Control window menu command The Avaya 2050 IP Softphone supports a Windows-style menu command system, with File, Edit, Keys, View, and Help menus available by clicking the Menu button at the top left corner of the Call Control window.

  • Page 75: Using The Edit Menu

    — Alphabetic—Select Alphabetic and the Avaya 2050 IP Softphone interprets each keyboard character as a multiple number. For example, pressing 1 will result in two 1’s. Pressing 2 will result in four 2’s. Using the Keys menu From the Keys menu, you can choose from any of the following: •...

  • Page 76: Using The View Menu

    Diagnostics—Select to view diagnostic information about specific Avaya 2050 IP Softphone components. See “Avaya 2050 IP Softphone Diagnostics” on page 115. • About Avaya 2050 IP Softphone—Select to view information about the Avaya 2050 IP Softphone, such as the version number, copyright information.

  • Page 77: Using The Change Menu

    Avaya 2050 IP Softphone menu commands Using the Change menu From the Change menu, you can choose any of the following options: • Change Font—Select this option to change the font used on the interface. • Change Color—Select this option to change the color of indicators, including the Mute On and Voice Mail Message indicators.

  • Page 78: Avaya 2050 Ip Softphone Settings

    Use the Settings window (shown in Figure 5) to access and configure the many Avaya 2050 IP Softphone features and functions. You can open the Settings window from the Windows Start Menu or from the Avaya 2050 IP Softphone Call Control window.

  • Page 79: Using The Settings Window

    Avaya 2050 IP Softphone Settings • From the Avaya 2050 IP Softphone Call Control window: — Click the Menu button and select File > Settings. Using the Settings window The following sections describe how to configure the various Avaya 2050 IP Softphone features and functions: •...

  • Page 80: Profiles

    Select the desired feature to open the corresponding dialog box. Profiles Use profiles to configure the Avaya 2050 IP Softphone. Using profiles, you can keep multiple Avaya 2050 IP Softphone configurations on the same computer. When you make changes to any feature or function, the changes affect only the current profile.

  • Page 81: Creating New Profiles

    Avaya 2050 IP Softphone Settings appears—"Avaya 2050 IP Softphone must reset for the configuration changes to be complete. Select Yes to reset now or select No if you plan on resetting later". You can select to reset now, or No, to defer it until later.

  • Page 82: Selecting Profiles

    1. From the list of profiles, select the desired profile. 2. Click Reset. If the Avaya 2050 IP Softphone is currently running, it tries to reestablish communication with the server (as defined by the profile). The Main Application screen opens.

  • Page 83: Importing Profiles

    Avaya 2050 IP Softphone Settings Importing profiles Use import to restore the backed-up configuration files of your personal settings for current use. To import saved profiles: 1. Click Import. An Open dialog box opens. 2. Locate and select the profile you want to use.

  • Page 84: Server

    Server Use the Server dialog box to configure the connection between the Avaya 2050 IP Softphone and your communications server and, if applicable, the GXAS server. You can either use the default method (DHCP) or manually specify an IP address.

  • Page 85: Restoring Defaults

    Avaya 2050 IP Softphone Settings To use the Automatic (DHCP) method: 1. Select the Automatic (DHCP) check box. 2. From the Server list, select your server. You can choose from the Primary, Secondary, or Application (GXAS) servers. Note 1: Primary and Secondary servers are assigned by DHCP.

  • Page 86: License Servers

    Use the License Servers dialog box to add new license servers to the Server Address list and to specify the order in which they are contacted by the Avaya 2050 IP Softphone client. The server at the top of the list is contacted first, followed by the second, and so on.

  • Page 87: Theme

    To select the path to the IP Softphone file: 1. Click Browse. A Browse for folders dialog box opens. 2. Locate and select the Avaya 2050 IP Softphone folder in your file system. 3. Click OK. To read the Microsoft Active Accessibility (MSAA) information: 1.

  • Page 88: Macros

    Audio Use the Audio dialog box to adjust the level of buffering between your audio hardware and the Avaya 2050 IP Softphone. This option is also used by the system administrator to configure Secure Call Recording. Use the Quality slider to increase or decrease the amount of delay.

  • Page 89: Sound Devices

    Avaya 2050 IP Softphone Settings Use the Ringer Attenuation slider to increase or decrease the ringer volume. Sound Devices Use the Sound Devices dialog box to select and set the various IP Softphone sound devices. The dialog box is separated into two areas: •...

  • Page 90: Hardware Id

    Ethernet hardware, as a Medium Access Control (MAC) address. If several Ethernet interfaces are installed, then the Avaya 2050 IP Softphone chooses the first MAC address it detects and uses that address in all subsequent re-connections. Note: Some Virtual Private Network (VPN) clients hide their MAC addresses.

  • Page 91: Selecting Mac Addresses

    To return the settings to their installation defaults, click Restore Defaults. To reset the Hardware ID while the Avaya 2050 IP Softphone is running, click Reset. Note: The Firmware Version field displays the latest Avaya 2050 IP Softphone firmware version reported by the server.

  • Page 92: Advanced Audio

    Avaya 2050 IP Softphone Settings Advanced Audio Note: This dialog box is intended for expert users only. Use the Advanced Audio dialog box to adjust settings for advanced audio controls. The following sections describe the Advanced Audio settings: • “Microphone Automatic Gain Control” on page 92 •...

  • Page 93: Listener Ip

    Under normal operation, the Avaya 2050 IP Softphone listens for UNIStim traffic on all IP addresses and IP ports. You can set the Avaya 2050 IP Softphone to listen to only one specific IP address or port. To use a specific address: 1.

  • Page 94: Hot Keys

    3. Enter the path and file name of the audio file you want to use. You can also search for the file by clicking browse. The selected file name appears in the text box. Note: The Avaya 2050 IP Softphone currently supports only .wav files To test the selected sound, press the play arrow button.

  • Page 95: Lamp Sounds

    Avaya 2050 IP Softphone Settings Use the Text Replacements dialog box to modify the server-supplied text in the Accessibility Interface. Modification lets you shorten or eliminate superfluous language picked up by the screen-reading software. The text replacement table lists all the text replacement rules that are currently assigned.

  • Page 96: Key Type

    Figure 2 on page 25). Use the Key Type dialog box to select which keys the Avaya 2050 IP Softphone uses to place calls (line keys). The selected keys will display as available line keys when making a call. To assign a line key: 1.

  • Page 97: Language

    Avaya 2050 IP Softphone Settings Language Use the Language dialog box to select the language for the Avaya 2050 IP Softphone Settings window, Local Directory, and all menus and dialogs associated with the main application. Note: Some language that you encounter in operating the Avaya 2050 IP Softphone comes from your communications server, or from your computer operating system (OS).

  • Page 98: Personal Call Recording

    • Path displays the directory and file name where the third party application resides on your computer. To allow the Avaya 2050 IP Softphone to record calls: 1. Select Allow this application to record calls. 2. Click or Apply.

  • Page 99: Plantronics Usb Bluetooth Headset

    Setting external lamp controls Note: The external lamp is available on the desktop adapter only. The Avaya 2050 IP Softphone supports an optional external LED lamp (also known as an in-use lamp). The lamp provides visual indication of call status, headset connection, and messages waiting.
  • Page 100 To disable Headset Disconnect, select None. Active Call With Active Call enabled, the external lamp activates when the Avaya 2050 IP Softphone registers an active call. To enable Active Call, select the cadence you want from the list. To disable Active Call, select None.

  • Page 101: Using The Backlight

    • Message Waiting Using the backlight The USB Headset Adapter uses a backlight to illuminate the buttons, letting you know when the Avaya 2050 IP Softphone is running. To enable the backlight, select backlight. Configuring Smart Functions The Smart Functions button on the desktop USB Headset Adapter provides quick access to Avaya 2050 IP Softphone features.

  • Page 102: About

    Avaya 2050 IP Softphone Settings Note: The Smart Functions button is available on the desktop version of the USB Headset Adapter only. About The About dialog box displays current information about the Avaya 2050 IP Softphone, including the following: • Current version number •...

  • Page 103: Accessibility Interface

    Theme. 2. Select Accessibility Interface. Note: You must exit and restart the Avaya 2050 IP Softphone for the change to Accessibility Interface to take effect. Control groups The Accessibility Interface lets you move through the following four groups of controls: •...

  • Page 104: Accessibility Interface Menu

    Accessibility Interface • Access voice mail. • Use Avaya Communication Server 1000 Directory features (Personal Directory, Redial List, Callers List). Line and Feature Choose from six available Line and Feature group keys to place or receive calls, or to access a range of server-supported Avaya 2050 IP Softphone features.

  • Page 105: Navigating Control Groups

    Accessibility Interface • “Navigating Control groups” on page 105 • “Navigating Menu Commands” on page 105 Navigating Control groups Use the following keystrokes to move through the four Control Group fields: • To move to the next field, press Tab. •...

  • Page 106: Using Hot Keys

    For information about available hot keys, and for adding or removing hot keys, see “Hot keys” on page Limitations of Accessibility Interface The following limitations apply to the Avaya 2050 IP Softphone for Windows Release 3.3 Accessibility Interface. • The Graphical External Application Server (GXAS) interface (added in Release 3.1) is not compliant with the accessibility feature.

  • Page 107: Configuring Avaya Cs 1000 Directory User Preferences

    Configuring Avaya CS 1000 Directory user preferences Configuring Avaya CS 1000 Directory user preferences Your server supports the following Avaya CS 1000 Directory features: Personal Directory, Redial List, and Callers List. To access these features, click Directory on the Call Control window.

  • Page 108: Configuring The Date And Time

    Call Control window. 4. Select the desired format. Enabling the Call Timer With the Call Timer telephone option enabled, the Avaya 2050 IP Softphone automatically measures and displays the length of each call. To enable Call Timer: 1. Click Services.

  • Page 109: Configuring Call Log Options

    — To log only unanswered calls, select Log unanswered calls. The default setting for Log Mode is: Log All Calls. New call indication With the new call indication option enabled, the Avaya 2050 IP Softphone displays an indication message when it receives new incoming calls.

  • Page 110: Preferred Name Match

    Configuring Avaya CS 1000 Directory user preferences To enable or disable new call indication: 1. Click Services. A list of options appears in the display area. 2. Use the up and down arrows (on either the navigation cluster or on your PC keyboard) to select Telephone Options >...

  • Page 111: Name Display Format

    5. Enter the area code you want to use, or edit the existing area code. The default for area code setup is: no area code specified. Name display format You can set the Avaya 2050 IP Softphone to display the name of the incoming calling party in either of the following formats: •...

  • Page 112: Using Password Administration

    • “Changing your personal password” on page 113 With password protection enabled, the Avaya 2050 IP Softphone requires authentication before allowing you to access the Personal Directory, Redial List, or Callers List. When you attempt to access any of these password-protected features, a prompt asking you to enter your password appears.
  • Page 113 Configuring Avaya CS 1000 Directory user preferences — Disable Pwd Protection 5. Click one of the following: — To accept your selection, click Yes. — To return to the Directory list, click No. 6. If you selected Yes, click Done to enable or disable Password Protection.
  • Page 114 Configuring Avaya CS 1000 Directory user preferences Note: If you click Sel, your password changes. If you make three consecutive incorrect password attempts within an hour, the application locks you out of all password-protected features for one hour. “Locked access” displays on your telephone.

  • Page 115: Avaya 2050 Ip Softphone Diagnostics

    Avaya 2050 IP Softphone Diagnostics Avaya 2050 IP Softphone Diagnostics Overview Avaya 2050 IP Softphone diagnostics are accessible from the Help menu and provide information about specific Avaya 2050 IP Softphone software, hardware, and networking components. This information is useful to advanced users or support personnel when investigating problems with the application.
  • Page 116 The default is 15 seconds. You can set the interval from a minimum of 1 second to a maximum of 600 seconds. • System Information—Select to view system information. For more information about diagnostics for the Avaya 2050 IP Softphone, see Avaya IP Phones Fundamentals (NN43001-368).

  • Page 117: Troubleshooting The Avaya 2050 Ip Softphone

    Troubleshooting the Avaya 2050 IP Softphone Troubleshooting the Avaya 2050 IP Softphone The following sections describe various troubleshooting issues and suggested remedy actions: • “Connectivity problems” on page 117 • “Audio problems” on page 122 • “Reset conditions” on page 125 •...
  • Page 118 • The communication server is running and reachable. • The Avaya 2050 IP Softphone is directed to the correct IP address. The “Server unreachable” message appears when the Avaya 2050 IP Softphone encounters a problem contacting the communication server.

  • Page 119: Unable To Obtain Valid License

    An error message appears that the license cannot be obtained, is invalid or has expired. Description: When the IP 2050 Softphone is launched, an error message appears in the display area indicating that the license server is unreachable or that the existing license code is invalid or has expired.

  • Page 120: Authorization Failed

    Authorization failed Symptom: The following message appears: “Authorization failed”. Description: The Avaya 2050 IP Softphone has no authorization to use the communication server. Potential causes: • Your system administrator has not authorized the Avaya 2050 IP Softphone.

  • Page 121: Unable To Connect To Gxas Server

    Troubleshooting the Avaya 2050 IP Softphone Unable to retrieve communication server parameters from DHCP server Symptom: The following message appears:“DHCP server is not available”. Description: A connection with the DHCP server cannot be established. Potential causes: • Network down •...

  • Page 122: Audio Problems

    Troubleshooting the Avaya 2050 IP Softphone The following message appears:”Service Denied. Reason XXXX “. Description: You are not authorized to use the communication server. Potential causes: • Invalid HardwareID in the Hardware ID dialog box (see “Hardware ID” on page •...

  • Page 123: Broken Or Choppy Speech

    If your server uses a Network Address Translation (NAT) device, check for proper NAT configuration. One-way only audio problems can occur when incorrect NAT configuration causes the Avaya 2050 IP Softphone to attempt to connect to the wrong IP address. Broken or choppy speech Broken or choppy speech can occur due to any of the following: •...

  • Page 124: Windows Sound Plays From The Headset

    Multiple Ethernet interfaces on a single PC can sometimes conflict with each other. For example, the Avaya 2050 IP Softphone sometimes exhibits intermittent breaks in audio when using docked notebooks that have a Xircom RealPort Cardbus Ethernet 10/100+Modem 56 PC Card (PCMCIA) inserted.

  • Page 125: Reset Conditions

    Advanced audio problems due to network performance If network performance causes audio problems, use the Advanced Audio dialog box in the Avaya 2050 IP Softphone Settings window to override your communication server audio values. For more information about Advanced Audio, see “Advanced Audio”...

  • Page 126: Usb Headset Problems

    Troubleshooting the Avaya 2050 IP Softphone USB Headset problems The following sections describes various USB headset problems and suggested remedy actions: • “Headset not functioning” on page 126 • “USB Headset Adapter features appear dimmed” on page 127 • “Cannot hear audio through headset” on page 128 •...

  • Page 127: Usb Headset Adapter Features Appear Dimmed

    Softphone. USB Headset Adapter features appear dimmed Symptom: In the USB Headset dialog box of the Avaya 2050 IP Softphone Settings window, all the features appear dimmed. Description: Either the Avaya 2050 IP Softphone does not recognize the adapter as a supported Avaya adapter, or the adapter is earlier than 2.0.

  • Page 128: Cannot Hear Audio Through Headset

    Troubleshooting the Avaya 2050 IP Softphone • GN Netcom GN2100 Monaural Headset • GN Netcom GN2115 ST Binaural Headset • GN Netcom GN2117 ST Monaural Headset • GN Netcom GN2125 NC Binaural Headset • GN Netcom GN2220 NC Monaural Headset •...

  • Page 129: Tapi Problems

    Troubleshooting the Avaya 2050 IP Softphone Sound still comes out of my computer speakers Description: The Avaya 2050 IP Softphone configuration does not direct all call audio to the headset. Action: To direct all call audio to your headset, select...
  • Page 130 Potential causes: • This is caused when the Avaya 2050 IP Softphone is not active when trying to make the call. Action: Make sure the Avaya 2050 IP Softphone is active before using the feature.
  • Page 131 Start > Control Panel > Phone and Modem Options > Advanced. 2. Check the list of available telephony providers for the Avaya 2050 IP Softphone TAPI Service Provider. If it is not listed, click the button to try and add it.
  • Page 132 Troubleshooting the Avaya 2050 IP Softphone...

  • Page 133: Appendix A: Quick Reference

    Appendix A: Quick reference Appendix A: Quick reference This section provides a quick reference guide for the Avaya 2050 IP Softphone. See the following sections for more information: • “Legend” on page 133 • “Feature operation” on page 135 •...
  • Page 134 Appendix A: Quick reference Table 4: Legend (Part 2 of 2) Icon Action Click the Mute (on/off) key. Click the Directory key. Click the Quit/Stop key. Click the Hold key.
  • Page 135 Appendix A: Quick reference Feature operation Table 5 on page 135 provides a description of features operation. Table 5: Feature operation (Part 1 of 2) Call Answer Call Forward Activate Deactivate Reinstate Call Waiting Answer Call Waiting Return to first call Conference Directory Activate Headset...
  • Page 136 Appendix A: Quick reference Table 5: Feature operation (Part 2 of 2) Activate Speaker Hold (Hold) Place a call on hold Return to a held call Last Number Redial Message Transfer (Volume +) (Volume -) Adjust volume Mute Microphone...
  • Page 137 The Services menu contains Upgrades, Logs, IM, and Setup options. Note: The Services menu contains a list of available network services. Some options are not available on all Avaya 2050 IP Softphones. Consult your system administrator. Table 6 on page 137 provides the most commonly used Services options menu options.
  • Page 138 Appendix A: Quick reference Table 6: Services options menu (Part 2 of 2) Services menu Ring type Play OnHook default path...

  • Page 139: Index

    Edit menu, 75 Answer, 27 Expand, 28 Application Server Administration, External directories, 44 External LED lamp, 99 Avaya USB Audio Kit, 36 Avaya USB Audio kit, 65 File menu, 74 Backlight, 66, 101 Headset Disconnect, 100 Help menu, 76, 77...
  • Page 140 Index Release button, 66 Release, 28 Lightweight Directory Access Pro- tocol (LDAP), 44 Line and Feature, 104 Line keys, 28 Services, 28 Line, 53 Settings 78, 79 Local Area Network (LAN), 19 About, 102 Local Directory, 31, 38 Advanced Audio, 92 Features, 87 Hardware ID, 90 hot keys, 94...
  • Page 141 Index View menu, 76 Voice over IP (VoIP), 19 Volume button, 66 Volume, 27 Wide Area Network (WAN), 19 Windows Address Book directory,...
  • Page 142 Index...

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