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Chapter 5
Managing Avaya 2050 IP Softphone calls
Making telephone calls
Before making a call, ensure that you are wearing your headset.
To make a call
Open a Line using one of the following methods:
1
•
On the Call Control window, click Answer/Headset.
Your main telephone line appears.
•
Select Keys > Answer
•
From the Call Control window, select a Line key.
Enter the phone number using one of the following methods:
2
•
Dial from the number pad of your computer keyboard.
•
Dial from the Call Control window Dialpad, using the mouse pointer.
•
Select Keys > Macros, and then choose the desired macro.
•
Select View > Local Directory, and then:
Open a directory feature: Local Directory, Redial List, or Callers List.
a
b Scroll through the directory to find the contact you want.
Select Dial > and choose Business, Home, or Mobile.
c
Answering telephone calls
Before answering a call, ensure that you are wearing your headset. When you receive a call, the
speaker to which you set your phone rings, and Caller ID (if available) shows in the display area.
Optionally, a call pop-up appears when a call is presented, and can be clicked to answer the call. If
the Avaya 2050 IP Softphone is connected to an Avaya Business Communications Manager
(Avaya BCM) 6.0 system, the pop-up includes CLID information.
Note: To select the speaker you want to ring, click File > Settings >
Sound Devices > Handsfree/Ringing/Paging device > Speaker. Choose
the desired speaker from the list.
Avaya 2050 IP Softphone User Guide
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