Related Manuals for Avaya 2030
Summary of Contents for Avaya 2030
- Page 1 IP Office 2030 & 2050 Telephone User Guide 40DHB0002UKAG Issue 7c (17 May 2004)
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Page 3: Table Of Contents
Table of Contents The 2030 & 2050 Phone ... 1 Introduction to the 2030 and 2050 Phones... 1 Using the SCROLL Key... 1 On-Hook Dialling, Speaker & Answer Release ... 1 Tones & Ringing ... 2 The Phone Lamp ... 2 Notes for Notes for INDeX Users ... - Page 4 Leaving a Message ... 40 Changing Your Greeting... 40 Changing Your Mailbox PIN Code... 41 Voicemail Email Alerts... 41 Voicemail Controls... 42 Voicemail Lite Controls... 42 Index... 43 2030 & 2050 Telephone User Guide Page ii IP Office 40DHB0002UKAG Issue 7c (17th May 2004)
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Page 5: The 2030 & 2050 Phone
This guide is for 2030 and 2050 telephones when used on an IP Office telephone system. The guide covers most of the features supported by the 2030 and 2050 phones. However, your phone may not be enabled to use all of the features available. If you are unsure which features you can use, contact your System Administrator. -
Page 6: Tones & Ringing
The phone uses its lamp (above the SPEAKER key) to show calls and messages. Fast Flashing Lamp: Call Waiting, see Lamp On: Message, see Repeating Double Flash: External call. Repeating Single Flash: Internal call. 2030 & 2050 Telephone User Guide IP Office Answering a Page Call. Options If Busy or... -
Page 7: Notes For Notes For Index Users
Notes for Notes for INDeX Users This section is for 2030/2050 telephone users who were previously using their telephone on an Avaya INDeX telephone system. The same phones can be connected to an IP Office telephone system using an IP Office Digital Terminals (DT) expansion module or an INDeX Media Gateway. -
Page 9: Making Calls
If answered, use the handset or work handsfree. Making a Page Call You can page other 20 series phones (2030, 2050, 20AT, 20CC and 20DT) or groups containing 20 series phones. They hear the call without doing anything though you cannot hear them. Some can also turn the page into a normal call (see page also diverts (except group pages). -
Page 10: Making External Calls
3. When answered, use the handset or work handsfree. Making Calls from the INDeX Directory Your phone can display an index of telephone extension names from which you can select and make calls. It can also display entries in the IP Office directory for external calls. -
Page 11: Speed Dials
4. The display shows the current stored number (if set). Press DELETE and dial the number. 5. When finished, press DONE. 6. Select another store or press PROGRAM to finish. 2030 & 2050 Telephone User Guide IP Office Making Calls from the INDeX... -
Page 13: Account Codes
2. Enter an account code. If you make a mistake, press DELETE to delete the last digit entered. 3. When you have entered the full code, press DONE. 4. If the system does not recognise the code, the phone displays RE-ENTER ACCOUNT. 2030 & 2050 Telephone User Guide IP Office Adding Voluntary Account Codes. -
Page 15: Busy Or Unanswered
You can leave your extension number as a message for someone to call you. If their extension has a message lamp, it lights. To leave a message: 1. When NUMBER BUSY appears, press SCROLL and then press MESSAGE. 2030 & 2050 Telephone User Guide IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Setting the... -
Page 17: Actions During A Call
1. During a call, press PROGRAM, the phone displays the software installed on your system. To do this without making a call, just press ANSWER RELEASE first. 2. Press SCROLL to return to the normal display. 2030 & 2050 Telephone User Guide IP Office 40DHB0002UKAG Issue 7c (17th May 2004) -
Page 18: Create A Conference Call
To park all the conference parties: 1. Press PARK (see Parking Calls (Park and that created the conference. 2030 & 2050 Telephone User Guide IP Office Ride)). This option is not available to the extension 40DHB0002UKAG Issue 7c (17th May 2004) -
Page 19: Answering Calls
1. To view any other message, press NEXT if shown. 2. To call the extension, press CALL. 3. To clear the message, press CANCEL. 4. At the last message, press AGAIN to repeat the list. 2030 & 2050 Telephone User Guide IP Office Switching the Ringer Making a Page... -
Page 20: Answering Other Extensions - Call Pickup
*30 to answer a call ringing anywhere. • *31 to answer a call within your group. • *32*201# to answer the call for ringing a particular extension, in this example 201. 2030 & 2050 Telephone User Guide IP Office Using DSS The Phone Passcode). -
Page 21: Answering A Call Waiting
Press the numbered you can select CALL or DELETE. To return to normal operation press ANSWER RELEASE. 2030 & 2050 Telephone User Guide IP Office key or SCROLL to move through the entries. For the displayed call... -
Page 23: Transfer, Park & Hold Calls
1. Press HOLD. Do not press ANSWER RELEASE as that will end the call. 2. Retrieve the call by pressing HOLD again or make another call (enquiry call) and then press HOLD to switch between the current and held call. 2030 & 2050 Telephone User Guide IP Office Setting the Ringer Timeout). -
Page 24: Parking Calls (Park And Ride)
1. Press PROGRAM and then SCROLL. Press CALLFREE. 2. Enter the phone's passcode (see 3. To change the current setting, press CHANGE. 4. Press DONE and then press PROGRAM to finish. 2030 & 2050 Telephone User Guide IP Office The Phone Passcode). -
Page 25: Diverting Calls
RENAME if you need to change the name again. When both the name and number are set as required press DONE. 6. To finish, press SCROLL. Press DONE and then DONE again. Press PROGRAM. 2030 & 2050 Telephone User Guide IP Office The Phone Passcode). -
Page 26: Switching Divert All On/Off
Any caller will hear a ringing tone and then be connected to your voicemail. 2030 & 2050 Telephone User Guide IP Office 40DHB0002UKAG Issue 7c (17th May 2004) -
Page 27: Displaying An Absence Message
Dial *14*N# (N being the temporary extension number). • To cancel either feature from your own extension: Dial *14*# to cancel either feature from your own extension. 2030 & 2050 Telephone User Guide IP Office The Phone Passcode). keys at either end of the text you input to move left or right. When The Phone Passcode). -
Page 28: Remote Forwarding
4. The display shows FORWARD TO ? and the phone's current Divert All number (if set). 5. To change the forward, press CANCEL and enter the new number for diverting all calls. 6. Press DONE and then press PROGRAM to finish. 2030 & 2050 Telephone User Guide IP Office The Phone Passcode). -
Page 29: Dss Keys
Setting Up a DSS Key The 2030 and 2050 phones have eight DSS keys along their right-hand edge. Each of these keys can store an extension number (or group number for paging). They then allow you to dial those numbers in a single key press. -
Page 30: Ip Office 40Dhb0002Ukag Issue 7C (17Th May
2. Slide the tabs on the right-hand edge of the label cover into their slots. 3. Bow the label cover to slip the tabs on the left-hand edge of the label cover into their slots. 2030 & 2050 Telephone User Guide IP Office... -
Page 31: Manager-Secretary Working
(see 2. If the extension is busy, the phone displays the same options as for normal calls (see Busy or Unanswered). 2030 & 2050 Telephone User Guide IP Office Set to No Calls, no divert all set. -
Page 33: Manager-Secretary Setup
If you have entered all the extensions, press DONE. 5. Press USAGE. Press CHANGE until the setting required appears, see for further information. 6. Press DONE and then press PROGRAM to finish. 2030 & 2050 Telephone User Guide IP Office The Phone Passcode). -
Page 34: Changing The Soft Dss Display Mode
To display the next number, press NEXT. • To enter a new number, press NEXT until the top-right display goes blank, then enter the number. 4. Press PROGRAM to finish. 2030 & 2050 Telephone User Guide IP Office The Phone Passcode). The Phone Passcode). -
Page 35: Changing The Soft Dss Usage
2. Enter the phone's passcode (see 3. Press USAGE. The display shows the current setting. 4. To change the current usage, press CHANGE. 5. Press PROGRAM to finish. 2030 & 2050 Telephone User Guide IP Office Call Type (< B calls A/A calls B>) <... -
Page 37: Ringer Controls
3. Press SCROLL and then press EXTERNAL or INTERNAL. The display shows the current setting. 4. To change the ringer mode, press CHANGE to select ON, OFF or AUTO ANSWER. 5. Press DONE and then press PROGRAM twice to finish. 2030 & 2050 Telephone User Guide IP Office The Phone Passcode). -
Page 38: Setting A Ringer Step
3. Press TIMEOUT. The display shows the current setting. Note that 0 indicates that it is using the systems setting (which in default is 15 seconds). 4. Press CANCEL and enter the new timeout in seconds. 5. Press DONE and then press PROGRAM twice to finish. 2030 & 2050 Telephone User Guide IP Office The Phone Passcode). -
Page 39: Other Features
INDeX and select your name. • If the phone is displaying LOG OFF, press that key first and then perform step 1 as above. 2. Enter your passcode. 2030 & 2050 Telephone User Guide IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Page 35... -
Page 41: Phone Settings
Use the key on the right of the name to add spaces. • To add a character press the matching key on the telephone keypad and the press ROTATE to change the character to the one required. • When you have completed the name press DONE. Use REFORMAT to select all upper-case or mixed case letters. -
Page 42: Language Controls
Dial *10*N#, wait until you hear two beeps and then press ANSWER RELEASE. • To delete a number from the exception list: Dial *11*N#, wait until you hear two beeps and then press ANSWER RELEASE. 2030 & 2050 Telephone User Guide IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Page 38... -
Page 43: Voicemail
Voicemail Voicemail & Visual Voice The 2050 and 2030 telephones display a VOICE option if your system has an IP Office voicemail installed • Voicemail Pro or Voicemail Lite: IP Office supports two voicemail systems. If, when you press VOICE, you see LISTEN and MESSAGE only, you are on Voicemail Lite. -
Page 44: Leaving A Message
2. Use LISTEN to hear your current greeting. 3. Press RECORD to start recording and STOP when finished. 4. When happy with the new greeting, press SUBMIT. 2030 & 2050 Telephone User Guide IP Office 40DHB0002UKAG Issue 7c (17th May 2004) -
Page 45: Changing Your Mailbox Pin Code
COPY: An email alert is sent with a copy of the voicemail attached. • FWD: An email alert is sent with a copy of the voicemail attached. The original voicemail is deleted from your voicemail mailbox. 2030 & 2050 Telephone User Guide IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Page 41... -
Page 46: Voicemail Controls
*04 - Change your access code. Additional features (not announced) # - Rewind message. * - Forward message. 0 - Pause message or call voicemail reception (if setup). 2030 & 2050 Telephone User Guide IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Page 42... -
Page 47: Index
40, 42 19, 20, 26, 29, 33 ANSWER RELEASE Call barring 5, 6, 7 CALL FOR Pressing 1 MESSAGE 15 2030 & 2050 Telephone User Guide IP Office Call forwarding number 25 Call History Displaying 17 Call History 3, 17... - Page 48 39, 43 Displays PAGING 5 ENTER ACCOUNT Displays REENTER 7, 9 9, 39 ENTER NEW CODE 2030 & 2050 Telephone User Guide IP Office Enter Passcode 39 Hot Desking 37 Exclusive hold 19 Extension B 33 If ENTER ACCOUNT Extension number 5,...
- Page 49 Messages Calls 5 Copy 41 NU 20 leave 5, 11, 42 NUMBER BUSY 11 Leaving 42 2030 & 2050 Telephone User Guide IP Office Number Phone becoming 39 Unobtainable 20 Phone Details 39 Numbered l key 17 Phone lamp 2, 17...
- Page 50 35, 36, 37, 39, 41, 42 Soft DSS Usage 29, Set lines 32 Set Pickup Number 3 Soft Key Usage 3 2030 & 2050 Telephone User Guide IP Office Software Release 13 Transfer calls 19 SOUND 35 Transferring Calls 19...
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Page 51: Ip Office 40Dhb0002Ukag Issue 7C (17Th May
Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.