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Chapter 11
Troubleshooting the Avaya 2050 IP Softphone
The following sections describe various troubleshooting issues and suggested remedy actions:
•
"Connectivity problems" on page
•
"Audio problems" on page
•
"Reset conditions" on page
•
"USB Headset problems" on page
•
"Directory problems" on page
Connectivity problems
Communications server is unreachable
Symptom:
One of the following messages appears:
•
Connecting...
•
Server unreachable. Reconnecting in xx seconds.
•
802.1 QoS is not supported on your network.
Description:
These messages indicate that the connection with the communications server cannot be
established. The Avaya 2050 IP Softphone sets a random retry time, after which it attempts to
reconnect. This process repeats until the Avaya 2050 IP Softphone successfully connects.
The "Connecting..." message appears briefly (or not at all) under the following conditions:
•
The communications server is running and reachable.
•
The Avaya 2050 IP Softphone is directed to the correct IP address.
The "Server unreachable" message appears when the Avaya 2050 IP Softphone encounters a
problem contacting the communications server.
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