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•
The communications server causes the Avaya 2050 IP Softphone to perform a hard reset.
•
You change the Avaya 2050 IP Softphone theme.
•
Firewall applications intercept or delay packets, causing the Avaya 2050 IP Softphone to reset
due to the expiration of the Watchdog timer.
•
Excess delay or loss of communication with the server occurs.
USB Headset problems
Headset not functioning
If you experience any headset problems, try the following actions in the order presented:
Verify that you are using a supported operating system. For a list of supported operating
1
systems, refer to
Select Start.
a
b Right-click My Computer.
Select Properties.
c
A System Properties window appears.
d Select General.
The General tab lists system, registration, and computer information.
Verify that Universal Serial Bus controllers appears in the Windows Device Manager. To open
2
the Device Manager:
Select Start.
a
b Right-click My Computer.
Select Properties.
c
The System Properties window appears.
d Select Hardware.
The Hardware dialog tab appears.
Click Device Manager.
e
If Universal Serial Bus controllers does not appear in the Device Manager:
3
•
Ensure that USB is enabled in your computer setup menu.
•
Check for a BIOS upgrade.
•
Contact your computer supplier.
Verify that USB Audio Device appears under Sound, video and game controllers in the
4
Windows Device Manager. To open the Device Manager, refer to step 2.
Chapter 11 Troubleshooting the Avaya 2050 IP Softphone
Note: Use care when using firewall applications on the same computer as
the Avaya 2050 IP Softphone.
"System requirements" on page
17. To check your operating system:
Avaya 2050 IP Softphone User Guide
77
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