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Avaya 2030 Manual

Avaya 2030 Manual

Index 9.1
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INDeX 9.1
2030/50/60
38DHB0002UKCL - Issue 5 (12/00)

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Summary of Contents for Avaya 2030

  • Page 1 INDeX 9.1 2030/50/60 38DHB0002UKCL - Issue 5 (12/00)

  • Page 2: Table Of Contents

    Manager-Secretary Setup ............27 Ringer Controls ............... 29 Other Features ................ 31 Phone Settings ................ 33 Voice Manager ................ 35 System Manager Phones ............37 Good Phone Usage..............39 Glossary .................. 40 Index ..................41 INDeX 9.1 2030/50/60 38DHB0002UKCL - Issue 5 (12/00)

  • Page 3: Introduction

    Introduction – Page 3 Introduction Using This Guide This guide is for INDeX 2030, 2050 and 2060 telephones used on the INDeX telephone system operating under Software Release 9.1. To check the Software Release of your system, press ANSWER RELEASE and then PROGRAM (see page 14). The phone displays the Software Release.

  • Page 4: Display Phone Features

    PC is also included. Use of the 2060 software is covered by a separate 2060 Software Addendum. • 2050: Similar to 2060 but without a serial socket. • 2030: Similar to 2050 but without BLF status lamps. Using the SCROLL Key Sometimes there are more options available than the phone can display.
  • Page 5 The phone uses its lamp (above the SPEAKER key) to show calls and messages. Fast Flashing Lamp: Call Waiting, see page 23. Lamp On: Message, see page 15. Repeating Double Flash: External call. Repeating Single Flash: Internal call. 38DHB0002UKCL - Issue 5 (12/00) INDeX 9.1 2030/50/60...

  • Page 6: Making Calls

    3. Dial the number or press a DSS key (see page 21). 4. If busy or unavailable, the display shows options to wait or leave a message (see page 11). 5. Speak and then press ANSWER RELEASE. INDeX 9.1 2030/50/60 38DHB0002UKCL - Issue 5 (12/00)

  • Page 7: Making External Calls

    1. Press SPEED DIAL and then • • • • DIALLED and select from the last five external calls (move between them by pressing the lower left and right • • • • symbols). When the number you require is shown press • • • • CALL 38DHB0002UKCL - Issue 5 (12/00) INDeX 9.1 2030/50/60...
  • Page 8 • If NO MATCH is displayed, press PREVIOUS to go back one step or press ANSWER RELEASE to cancel. 4. To dial the name/number shown, press CALL, otherwise to exit the INDeX Directory, press ANSWER RELEASE. INDeX 9.1 2030/50/60 38DHB0002UKCL - Issue 5 (12/00)

  • Page 9: Speed Dials

    Your System Manager will inform you if you have to add a different prefix before external numbers. 5. When finished, press DONE. 6. Select another store or press PROGRAM to finish. 38DHB0002UKCL - Issue 5 (12/00) INDeX 9.1 2030/50/60...

  • Page 10: Pin & Account Codes

    2. When you have entered your PIN code, press DONE. 3. If the system does not recognise the code, your phone gives a constant tone. End your call attempt. 4. If the code is recognised, your call can continue. INDeX 9.1 2030/50/60 38DHB0002UKCL - Issue 5 (12/00)

  • Page 11: Busy Or Unanswered

    1. Press CALLBACK (the option does not appear if you already have a callback set). 2. The system ends the call. 3. Your phone shows CALLBACK. To clear the Call Back: 1. Press CALLBACK again 38DHB0002UKCL - Issue 5 (12/00) INDeX 9.1 2030/50/60...
  • Page 12 Silent monitoring lets you listen to another call without being heard. Note that there are restrictions on who can use this function (contact your System Maintainer). If your phone can use silent monitoring, a LISTEN option appears. INDeX 9.1 2030/50/60 38DHB0002UKCL - Issue 5 (12/00)

  • Page 13: Actions During A Call

    2. Enter an account code. If you make a mistake, press DELETE to delete the last digit entered. 3. When you have entered the full code, press DONE. 4. If the system does not recognise the code, the phone displays RE-ENTER ACCOUNT. 38DHB0002UKCL - Issue 5 (12/00) INDeX 9.1 2030/50/60...
  • Page 14 Your phone system may connect to another phone system by a fixed line (tie line). If this is the case, you may occasionally need to use a 'recall' (your System Manager will advise). To do this, RECALL appears when necessary. INDeX 9.1 2030/50/60 38DHB0002UKCL - Issue 5 (12/00)

  • Page 15: Answering Calls

    • To view any other message, press NEXT if shown. • To call the extension, press CALL. • To clear the message, press CANCEL. • At the last message, press AGAIN to repeat the list. 38DHB0002UKCL - Issue 5 (12/00) INDeX 9.1 2030/50/60...

  • Page 16: Answering A Callback

    2. Enter the phone's passcode (see page 33). 3. The display shows the current pickup group (if set). 4. Press CANCEL and enter a new pickup group number. 5. Press PROGRAM to finish. INDeX 9.1 2030/50/60 38DHB0002UKCL - Issue 5 (12/00)

  • Page 17: Transfer, Park & Hold Calls

    • To switch between calls, press HOLD. • To conference, press CONFER (see page 14) • To transfer the held call, press ANSWER RELEASE. 38DHB0002UKCL - Issue 5 (12/00) INDeX 9.1 2030/50/60...
  • Page 18 1. Press PROGRAM and then SCROLL. Press CALLFREE. 2. Enter the phone's passcode (see page 33). 3. To change the current setting, press CHANGE. 4. Press DONE and then press PROGRAM to finish. INDeX 9.1 2030/50/60 38DHB0002UKCL - Issue 5 (12/00)

  • Page 19: Diverting Calls

    To switch divert all on/off: 1. Press DIVERT. When on, a -appears above the key. You also hear broken dial tone if you lift the handset or press ANSWER RELEASE (you can still make calls). 38DHB0002UKCL - Issue 5 (12/00) INDeX 9.1 2030/50/60...

  • Page 20: Forwarding Calls

    4. The display shows FORWARD TO ? and the phone's current Divert All number (if set). 5. To change the forward, press CANCEL and enter the new number for diverting all calls. 6. Press DONE and then press PROGRAM to finish. INDeX 9.1 2030/50/60 38DHB0002UKCL - Issue 5 (12/00)

  • Page 21: Dss Keys

    Press the DSS key storing the parked line number (slow flashing green or red BLF lamp). To make a page call: Press PAGE and then the DSS key storing the extension or group number. 38DHB0002UKCL - Issue 5 (12/00) INDeX 9.1 2030/50/60...
  • Page 22 A template for printing DSS key labels exists. It can be used with Word for Windows 2, 6 or 7. Contact your System Manager for a copy of the template, alternatively you can obtain it from our internet site (http://www.sdxplc.com). INDeX 9.1 2030/50/60 38DHB0002UKCL - Issue 5 (12/00)

  • Page 23: Interruptions During A Call

    The system supports Clearcheck. "PLEASE FINISH CALL" appears when maintenance is about to start on a part of the system your phone is using. The message "THIS TERMINAL IS OFFLINE" appears when maintenance is in progress. 38DHB0002UKCL - Issue 5 (12/00) INDeX 9.1 2030/50/60...

  • Page 24: Acd Working

    3. To indicate you are ready to receive ACD calls again, press the GROUP key. A solid -symbol above the GROUP key indicates 'ready' to the ACD system. Finishing ACD Working - Logging Off To Log Off: 1. Press LOG OFF. INDeX 9.1 2030/50/60 38DHB0002UKCL - Issue 5 (12/00)

  • Page 25: Manager-Secretary Working

    (see page 28). 2. If the extension is busy, the phone displays the same options as for normal calls (see page 11). 38DHB0002UKCL - Issue 5 (12/00) INDeX 9.1 2030/50/60...
  • Page 26 3. Select the option to change; NOCALLS or DIVERT 4. DIVERT does not appear if the extension does not have a Divert All number set). 5. The Soft DSS display shows the new status. INDeX 9.1 2030/50/60 38DHB0002UKCL - Issue 5 (12/00)

  • Page 27: Manager-Secretary Setup

    If you have entered all the extensions, press DONE. 5. Press USAGE. Press CHANGE until the setting required appears and then press DONE. 6. Press PROGRAM to finish. 38DHB0002UKCL - Issue 5 (12/00) INDeX 9.1 2030/50/60...
  • Page 28 1. Press PROGRAM and SCROLL. Press SOFT DSS. 2. Enter the phone's passcode (see page 33). 3. Press USAGE. The display shows the current setting. 4. To change the current usage, press CHANGE. 5. Press PROGRAM to finish. INDeX 9.1 2030/50/60 38DHB0002UKCL - Issue 5 (12/00)

  • Page 29: Ringer Controls

    3. Press SCROLL and then press EXTERNAL or INTERNAL. The display shows the current setting. 4. To change the ringer mode, press CHANGE to select ON, OFF or AUTO ANSWER (internal only). 5. Press PROGRAM to finish. 38DHB0002UKCL - Issue 5 (12/00) INDeX 9.1 2030/50/60...
  • Page 30 In this mode, the system connects external calls automatically after just a single tone (but not transferred external calls). After you end the call, the system waits 3 seconds before connecting any following call. INDeX 9.1 2030/50/60 38DHB0002UKCL - Issue 5 (12/00)

  • Page 31: Other Features

    3. Press CLEAR to cancel the alarm settings. Automatic Calls - Hotline Operation Hotline operation allows a phone to automatically dial a number when left off-hook for a set period. Your System Manager or maintainer controls this feature. 38DHB0002UKCL - Issue 5 (12/00) INDeX 9.1 2030/50/60...

  • Page 32: Missed Calls

    (option set by your System Manager). See page 33 for details on entering and changing your passcode. 2. If the phone is displaying LOG OFF, press that key first and then perform step 1 as above. INDeX 9.1 2030/50/60 38DHB0002UKCL - Issue 5 (12/00)

  • Page 33: Phone Settings

    2. Enter the phone's passcode (see page 33). 3. The display shows the NO MUSIC or BACKGROUND MUSIC. 4. To change the current setting press CHANGE. 5. Press DONE and then press PROGRAM to finish. 38DHB0002UKCL - Issue 5 (12/00) INDeX 9.1 2030/50/60...
  • Page 34 1. Press PROGRAM and then SCROLL twice. 2. Press LANGUAGE. 3. Press CHANGE to select the language required or your system's DEFAULT language. 4. Then press DONE and then press PROGRAM to finish. INDeX 9.1 2030/50/60 38DHB0002UKCL - Issue 5 (12/00)

  • Page 35: Voice Manager

    3. When you hear the Voice Manager respond, press #. 4. Enter your mailbox ID. and then your mailbox password if requested. 5. The voice manager will provide you with prompts to control the messages. 38DHB0002UKCL - Issue 5 (12/00) INDeX 9.1 2030/50/60...
  • Page 36 1234, 0000 or your extension number. • To alter your greeting, select PERM MSG. • To alter your mailbox name, select NAME. 4. When finished, replace the handset. INDeX 9.1 2030/50/60 38DHB0002UKCL - Issue 5 (12/00)

  • Page 37: System Manager Phones

    1. Press SET UP and then TIME. 2. Enter the new time in 24-hour format. 3. If entered wrongly, press CANCEL and re-enter. 4. To cancel the change press ANSWER RELEASE. 5. When finished, press DONE. 38DHB0002UKCL - Issue 5 (12/00) INDeX 9.1 2030/50/60...
  • Page 38 4. To record from the selected source: Press RECORD and when the phone asks for confirmation press RECORD again. Record the message and then press STOP. 5. When completed, press SECURE to relock the module so that it can be used. INDeX 9.1 2030/50/60 38DHB0002UKCL - Issue 5 (12/00)

  • Page 39: Good Phone Usage

    • If you get a wrong number, always apologize, it is not the other person's fault. • If cut-off, call back as soon as possible. • If an extension diverts to Voice Mail, leave a message. Do not hold for another person unless urgent. 38DHB0002UKCL - Issue 5 (12/00) INDeX 9.1 2030/50/60...

  • Page 40: Glossary

    20CC phones are designed for headset another user. working in ACD (telesales) environments. Page A one-way call which connects without ringing and uses the speaker of the phone(s) called. Also called a broadcast call. Pickup Group INDeX 9.1 2030/50/60 38DHB0002UKCL - Issue 5 (12/00)

  • Page 41: Index

    Name mailbox ....36 VOLUME ....29 Wait on busy ....12 CANCEL ......16 Ringing timeout..30 NEXT......15 Roaming PIN....10 Callback....16 Groups......32 Night service....37 Scroll ........ 4 38DHB0002UKCL - Issue 5 (12/00) INDeX 9.1 2030/50/60...
  • Page 42 Page 42 – Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.

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