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Chapter 1
Avaya 2050 IP Softphone overview
The Avaya 2050 IP Softphone is a business telephone application that you can use to make and
take calls over your computer. Using a headset or handset connected to your PC, you control calls
with a click of the mouse pointer, from your PC keyboard, or from the USB Audio Adapter.
Designed to work with IP-based phone systems, the Avaya 2050 IP Softphone provides Voice
over IP (VoIP) services using a telephony server and your Local Area Network (LAN) or Wide
Area Network (WAN).
The server that supports your Avaya 2050 IP Softphone determines the features you can access,
such as Call Conference, Call Transfer, and Call Forward.
Features
The Avaya 2050 IP Softphone supports the following features:
•
Twelve user-defined feature keys: six Programmable Line
•
(DN)/Feature Keys (self-labeled) and six lines/features accessed by pressing the shift key
•
Four soft keys that provide access to a maximum of 10 features
•
Four-line display
•
Directory capabilities stored locally on your PC or linked to external directories, such as
Lightweight Directory Access Protocol (LDAP), Microsoft Outlook, and Windows Address
Book (WAB) contact management software
•
One-click direct dialing from various windows and applications
•
Five specialized fixed keys:
— Directory
— Inbox (Message)
— Shift (Outbox)
— Services
— Expand
•
Dedicated call processing keys:
— Hold
— Goodbye
— Answer
— Volume
— Mute
— Navigation
— Message Waiting
Avaya 2050 IP Softphone User Guide
7
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