Usb Headset Adapter Features Appear Dimmed - Avaya 2050 User Manual

e. Click Device
3. If Universal Serial Bus controllers does not appear in the Device
Manager:
— Ensure that USB is enabled in your computer setup menu.
— Check for a BIOS upgrade.
— Contact your computer supplier.
4. Verify that USB Audio Device appears under Sound, video and game
controllers in the Windows Device Manager. To open the Device
Manager, see step 2.
5. Verify that HID-compliant device and USB Human Interface Device
appear under Human Interface Devices in the Windows Device
Manager. To open the Device Manager, see step 2.
6. If none of the devices in steps 4 and 5 appear in the Windows Device
Manager (and the conditions in steps 1 and 2 are correct), then
consult the USB Troubleshooting section in Windows Help.
7. Verify that you have selected USB Audio Device as the microphone
and speaker for the Softphone.

USB Headset Adapter features appear dimmed

Symptom:
In the USB Headset dialog box of the Avaya 2050 IP Softphone Settings
window, all the features appear dimmed.
Description:
Either the Avaya 2050 IP Softphone does not recognize the adapter as a
supported Avaya adapter, or the adapter is earlier than 2.0. Supported
adapters include:
• Enhanced USB Adapter (desktop)
• Avaya Mobile USB Adapter (mobile)
• GN Netcom DuraPlus Binaural Headset
• GN Netcom DuraPlus Monaural Headset
• GN Netcom GN2020 NC Monaural Headset
Troubleshooting the Avaya 2050 IP Softphone
Manager.
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