Usb Headset Problems; Suggested Remedy Actions - Avaya 2050 User Manual

Troubleshooting the Avaya 2050 IP Softphone

USB Headset problems

The following sections describes various USB headset problems and

suggested remedy actions:

• "Headset not functioning" on page 126
• "USB Headset Adapter features appear dimmed" on page 127
• "Cannot hear audio through headset" on page 128
• "Sound still comes out of my computer speakers" on page 129
Headset not functioning
If you experience any headset problems, try the following actions in the
order presented:
1. Verify that you are using a supported operating system. For a list of
supported operating systems, see
page 36. To check your operating system:
a. Select Start.
b. Right-click
c. Select Properties.
A System Properties window appears.
d. Select General.
The General tab lists system, registration, and computer
information.
2. Verify that Universal Serial Bus controllers appears in the Windows
Device Manager. To open the Device Manager:
a. Select Start.
b. Right-click
c. Select Properties.
The System Properties window appears.
d. Select Hardware.
The Hardware dialog tab appears.
126
My Computer.
My Computer.
"System requirements" on