Authorization Failed - Avaya 2050 User Manual

Troubleshooting the Avaya 2050 IP Softphone
message to appear two or three times in rapid succession during a
normal startup.
Note: Under normal setup, the "Connection Established.
Reinitializing..." message appears briefly, then disappears after
successful connection.
Potential causes:
• A "Connection Established. Reinitializing..." message indicates a
programming error in the communication server.
Action:
Wait a moment. Under normal operation, the message disappears after
successful connection. If the message continues, check for correct
communication server programming.

Authorization failed

Symptom:
The following message appears: "Authorization failed".
Description:
The Avaya 2050 IP Softphone has no authorization to use the
communication server.
Potential causes:
• Your system administrator has not authorized the
Avaya 2050 IP Softphone.
• The HardwareID found in the Settings window (under the Hardware
ID dialog box) does not match the HardwareID provisioned for the
communication server.
Action:
Contact your system administrator.
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