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Nitsuko Digital System DS Administrator's Manual

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  • Page 1 Digital System Administrator’s Guide...
  • Page 2 Provides on-line viewing and printing. Extensive search and navigation capabilities. Ensures more timely turnaround of documents. When we provide an Acrobat manual with a product (e.g., Nitsuko TAPI Driver), you are assured of having the most up-to-date manual available. With the installation of a PC fax/modem, it makes faxing of any brochure, user guide, proposal or manual quick and easy.
  • Page 3 In Edit Preferences General, set the following: – Default Magnification = Fit Width – Display Splash Screen at Startup = Disabled (box not checked) – Display Open Dialog Box at Startup = Disabled (box not checked) For easiest reading on-screen, select View Fit Width (or Ctrl K).
  • Page 4 Contents Initializing a New Digital System Start-up Programming Introduction Features Programs...
  • Page 5 Digital System Administrator’s Guide N1872ADG03...
  • Page 6 This manual has been developed by Nitsuko America. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated.
  • Page 7 Initializing a New DIGITAL SYSTEM You must initialize your system (i.e., run Program 20) before using it for the first time. Initialization automatically enables the factory-installed Default Programming. CAUTION: Initialization erases all the system programming and replaces it with the factory-installed default settings. To initialize your system (run Program 20): Install a display keyset at extension 300 (port 00).
  • Page 8 Start-up Programming Using the following table, you can quickly: • Customize the programmable keys for each extension user • Change the way calls ring system telephones • Set up Voice Mail (if installed) • Program Speed Dial numbers for extension users When you first initialize, your system starts up with all keysets, Electronic Single Line telephones and DSS Consoles functioning.

  • Page 9: Table Of Contents

    Table of Contents Introduction ............1 How To Use This Guide.
  • Page 10 Table of Contents Call Forwarding..........44 Call Forwarding, Off-Premise.
  • Page 11 Table of Contents Line Queuing ..........108 Maintenance Utilities and Reports.
  • Page 12 Table of Contents Automatic Call Timer or Manual Call Timer ....151 Record Key ......... 151 Removing Lines and Extensions.
  • Page 13 Table of Contents Only Intercom Calls at Night ......197 Off-Premise Call Forward......198 Break-In (Intrusion) .
  • Page 14 Table of Contents Active Dialpad (Continuous Dialing) ..... 216 Special N11 Dialing ........216 0 + Dialing .
  • Page 15 Table of Contents Park Orbit (PO) ........251 One-Touch Speed Dial Key (SD) .
  • Page 16 Table of Contents - For your notes - viii DIGITAL SYSTEM Administrator’s Guide...

  • Page 17: Introduction

    How To Use This Guide Introduction How To Use This Guide The DIGITAL SYSTEM Administrator’s Guide is in two parts: • Part I: DIGITAL SYSTEM Features • Part II: DIGITAL SYSTEM Programs The number plan used in this manual assumes that your system does not have an AUX Module installed.
  • Page 18 How To Use This Guide The programs are arranged in numerical order (1-20), and divided into four categories. The first three categories are system, line, and extension programs. The fourth category contains only Program 20. Program 20 resets (initializes) the system.

  • Page 19: How To Use Part Ii (Customizing The System)

    How To Use This Guide How to Use Part II (Customizing the System) After you read about a feature in Part I and determine you need to customize it by using its related programs: Read about a program in Part II. If you are programming the system for the first time, check the initial configuration.

  • Page 20: General Programming Tips

    General Programming Tips General Programming Tips Each program has specific instructions on how to enter its data codes into memory. There are, however, four basic steps to using any program. Once you become familiar with them, you will not need to continually refer to the specific programming instructions.
  • Page 21 General Programming Tips Entering Data, Erasing Mistakes and Moving Through Program Options Dial the data. To enter data after you Press the # key. enter a program: -This step stores the data and moves you to the next feature option. For example: Dial Y or N, which is 9 or 6 on the dial pad.

  • Page 22: Using Your Telephone

    Using Your Telephone Using Your Telephone The Type of Phone You Have As the System Administrator, you have a 16-button telephone (This can also be referred to as a keyset or a multibutton phone). Other system users may have 16-button telephones as well.

  • Page 23: If Your Phone Has An Alphanumeric Display

    Using Your Telephone If Your Phone Has an Alphanumeric Display Your telephone’s Alphanumeric Display helps you use features and tells you about your calls. For example, a ringing outside line may FRI 08/18 03:34P show you the number of the caller before you answer.

  • Page 24: Dialing Codes To Use Features

    Using Your Telephone Dialing Codes to Use Features You can call co-workers, place outside calls and use many features by dialing feature access codes. Often, the code you dial is the first letter in the feature’s name. For example, dial DIAL to leave a Callback at a busy co-worker’s phone.
  • Page 25 Using Your Telephone Know when to use your features . . . Then turn to page Look up what you want to do Calling a co-worker Intercom Calls........103 Paging ..........138 External Alerting Device ......84 Automatic Ringdown......39 Multiple Attendants ......118 Outside calls Placing and Answering .......132 Prime Line Selection......134 Ringing Line Preference .....155...

  • Page 26: Know When To Use Your Features

    Using Your Telephone Know when to use your features . . . Then turn to page Look up what you want to do Placing calls quickly Speed Dial .......... 162 Direct Station Selection ....... 69 Last Number Redial ......107 Save ............
  • Page 27 Using Your Telephone Know when to use your features . . . Then turn to page Look up what you want to do Managing your system Automatic Route Selection ....40 Battery Backup ........43 Power Failure Telephone ....147 Call Intercept.........48 Class of Service ........58 Extended Ringing .........80 Flexible Numbering Plan ......86 Maintenance Reports/Utilities ....110...

  • Page 28: Charts And Illustrations

    Charts and Illustrations Charts and Illustrations This section contains handy charts and illustrations for your reference. You’ll find: • The dialing plan (the numbers you dial) — see below • A chart for the system’s User-Programmable features — see page 13 •...

  • Page 29: User-Programmable Features

    Charts and Illustrations User-Programmable Features DIGITAL SYSTEM USER-PROGRAMMABLE FEATURES To program a feature, press # and the feature’s code. For example, to set Night Ring, press # and dial NR. The remaining steps vary with each feature. Your access level determines the features you can program. See your communications manager.

  • Page 30: Flash Rates For Keysets With Dual Color (Red And Green) Leds

    Charts and Illustrations Flash Rates for Keysets with Dual Color (Red and Green) LEDs Graphite Phone with Dual Color LEDs Your phone is idle (not on a call) All LEDs out (dark) Outside Calls An outside line is busy The line key is On Red An outside call is ringing your phone The line key flashes Slowly Red if it’s shared, Off then Quickly Flashing...

  • Page 31: Flash Rates For Keysets With Single Color (Red) Leds

    Charts and Illustrations Flash Rates for Keysets with Single Color (Red) LEDs Phone with Single Color (Red) LEDs Your phone is idle (not on a call) All LEDs out (dark) Outside Calls An outside line is busy The line key is On An outside call is ringing your phone The line key flashes Slowly if it’s shared, Off then flashing Quickly if it’s...

  • Page 32: Multibutton Telephone Key Layout

    Charts and Illustrations Multibutton Telephone Key Layout Display FRI 08/18 03:34P Programmable Feature Keys Programmable Feature Keys Last Number Redial Volume Up DIAL Save Programmable LAST Feature Keys Volume Down SAVE Feature, Flash Programming Mode HOLD CONF MIC/DND Handsfree Hold, Intercom Loop Key Background Music (Attendant)

  • Page 33: Electronic Single Line (Esl) Key Callouts

    Charts and Illustrations Electronic Single Line (ESL) Key Callouts Transfer Volume Up Volume Down Message Hold Waiting LED Programming Mode Introduction...

  • Page 34: Dss Console Key Layout

    Charts and Illustrations DSS Console Key Layout PAGE PAG 1 PAG 2 PAG 3 60 DIGITAL SYSTEM Administrator’s Guide...

  • Page 35: About Related Documents

    About Related Documents About Related Documents Below are the other DIGITAL SYSTEM manuals and guides that you will find useful. Periodically check with your Sales Representative to be sure you have most up-to-date versions. Description Part Number Helps you . . . DIGITAL SYSTEM N1872PRF03 Record the data codes for each...
  • Page 36 About Related Documents – For your notes – DIGITAL SYSTEM Administrator’s Guide...
  • Page 37 Part I DIGITAL SYSTEM Features Part I: DIGITAL SYSTEM Features...
  • Page 38 - For your notes - DIGITAL SYSTEM Administrator’s Guide...

  • Page 39: Features A - H

    Account Codes Features A – H Account Codes Uniquely identify a call with a special number so it is easy to keep track of who you talked to and, if necessary, charge them for your time. When your system is equipped with Station Message Detail Recording (SMDR), you can assign a 10-digit Account Code to a call.

  • Page 40: Alarms

    Alarms Alarms You can, as the attendant, quickly zero in on a system problem and report it to your service center and/or remove the problem line or extension from service. If you are an attendant, your phone’s display may show Alarm messages. You can view the cause of the Alarm by pressing a single button.

  • Page 41: Alphanumeric Display

    Alphanumeric Display Alphanumeric Display See which extension is calling you, which call you are picking up, etc. If you have a Display Phone, you see "feature status messages" on your display when you use your phone. For example, you see any number you dial, the extension that is calling you, the name of the line you are answering (if names are programmed), a recalling Transfer (when the destination extension does not answer it), etc.
  • Page 42 Alphanumeric Display This display . . . Appears when you . . . DELAYED RING Dial # DRA to program Delayed Ringing Assignment DIAL PREVIEW Dial * to activate Dialing Number Preview Digits Dial a call DND OFF Disable Do Not Disturb DND ON Enable Do Not Disturb DO NOT DISTURB...
  • Page 43 Alphanumeric Display This display . . . Appears when you . . . LINE nn Answer an outside call on line nn LINE nnn FAILED Press MSG to view a MINOR ALARM and line (Attendant extension only) nnn has failed MAJOR ALARM Receive major alarm from the system (Attendant extension only)
  • Page 44 Alphanumeric Display This display . . . Appears when you . . . PERSONAL DIR. Dial P for Personal Directory Dialing PICKUP FROM nnn Pick up a call ringing extension nnn PRIME LINE Dial # PLA to program a Prime Line PRIVACY Press line key to have Privacy PRIVATE...
  • Page 45 Alphanumeric Display Using the Feature Press VOL UP or VOL DN while your phone is idle To control the brightness (Background Music not playing). (contrast) of the display: Understanding Related Programming To assign extension names so they appear in displays (See Program 14 the extension name entry procedure on page 242) To assign line names so they appear in displays (See the...

  • Page 46: Alternate Attendant

    Alternate Attendant Alternate Attendant Temporarily leave your attendant position without missing calls or asking a co-worker to take your place. If you are an attendant, Alternate Attendant lets you send your incoming calls to another extension. When you activate Alternate Attendant, outside calls ring your attendant extension and the alternate extension.

  • Page 47: Analog Station Interface And Dual Opx/Asi Module

    Analog Station Interface and Dual OPX/ASI Module Analog Station Interface and Dual OPX/ASI Module Analog Station Interface The Analog Station Interface (ASI) module (P/N 89749) provides standard 2500 set DTMF service at an extension port. The 2500 set connects to the ASI and the ASI connects to a extension port.
  • Page 48 Analog Station Interface and Dual OPX/ASI Module Using the Feature The DIGITAL SYSTEM features available to the ASI and Dual OPX/ASI Module are listed below with abbreviated operating instructions. To find more information on a feature, refer to the page number provided. In the instructions that follow: •...
  • Page 49 Analog Station Interface and Dual OPX/ASI Module Features (In Alphabetical Order) Call Forwarding (see page To an extension: Lift + # + extension + 44 and page 46) forwarding code + hang up Code 1: Forwards unanswered calls Code 2: Forwards unanswered and busy calls Code 3: Forwards all calls To an outside number: Lift + # + 1 + line (01-16) that calls will forward on + number to...
  • Page 50 Analog Station Interface and Dual OPX/ASI Module Features (In Alphabetical Order) Line Queuing (see page 108) At busy tone: 2 + hang up To answer ring: Lift (you have outside dial tone and can dial number) To cancel one: Try to access busy line again + * + hang up To cancel all: Lift + # * + hang up Meet-Me Conference (see...
  • Page 51 Analog Station Interface and Dual OPX/ASI Module Understanding Related Programming To assign the correct circuit type to an ASI port Program 14 (CIRCUIT TYPE = 51 + #) To assign a single ring to all calls that ring an ASI in a Program 1 Class of Service (see also Program 18 [I]) (SINGLE RING = Y + #)

  • Page 52: Automatic Call Distribution

    Automatic Call Distribution Automatic Call Distribution The system automatically distributes calls to co-workers (agents) in the same department. No need to have receptionist or attendant screen and route calls for a department. Automatic Call Distribution (ACD) uniformly distributes incoming calls among members of a department (ACD group).

  • Page 53: Acd Announcements

    Automatic Call Distribution ACD Announcements ACD Announcements require a Voice Module Unit (P/N 88522) and an AUX Module with software versions 02.10 or higher. ACD Announcements are not available with Base software. An ACD group caller can optionally hear an All Agents Busy announcement when they first call into the ACD group.
  • Page 54 Automatic Call Distribution number of times a call rings an ACD Hunt Group extension before going to the next one) Program 17 To assign a DSS Console Hotline key for an ACD master number (HL + Partner extension + #). The key lights when all members are busy.

  • Page 55: Automatic Ringdown

    Automatic Ringdown Automatic Ringdown Call for information (for example, a reservation desk) just by lifting the handset. Automatic Ringdown requires an AUX Module with software version 02.10 or higher. Automatic Ringdown is not available with Base software. With Automatic Ringdown, an ESL or 2500 set user (connected to an ASI or Dual OPX/ASI module) automatically calls a programmed destination when they lift the handset.

  • Page 56: Automatic Route Selection

    Automatic Route Selection Automatic Route Selection Calls go out on the most cost-effective routes, according to the digits users dial. For example, a call to a branch office can automatically route over the company’s WATS line. Automatic Route Selection (ARS) provides call routing and call restriction based on the digits a user dials.
  • Page 57 Automatic Route Selection Using the Feature Lift handset. If you have an ARS loop key, press it and To place a call using ARS: skip to step 4. Press ICM (except at an ESL set). You hear Intercom dial tone. Dial ARS access code (9 or 90).

  • Page 58: Background Music

    Background Music Background Music Add music to your private work area to create a pleasant atmosphere. With a touch of a key you can have Background Music (BGM) play over the speaker of your extension while it is idle. If a page or call comes in while BGM is playing, the music stops and starts again when the page or ringing stops.

  • Page 59: Battery Backup

    Battery Backup Battery Backup The DIGITAL SYSTEM performs normally during a power failure. The Battery Backup feature automatically supplies battery power to a CEU during AC power failures or brownouts. The recommended battery backup unit is the Valcom VPB260, and one is required for each CEU. The VPB260 supplies power to a fully loaded system for approximately two hours.

  • Page 60: Call Forwarding

    Call Forwarding Call Forwarding Go to a meeting in a co-worker’s office and not miss your calls. Simply send them there. Call Forwarding lets you reroute your incoming Intercom calls and some outside calls to a co-worker’s extension or Voice Mail. You can forward one of four types of calls: •...
  • Page 61 Call Forwarding The attendant can also cancel your Call Forwards (see To cancel Call Forwarding: Call Forwarding Cancel on page 47). A power failure, system reset, or activating Do Not Disturb cancels them automatically. Lift handset. -Press ICM (except at ESL set). Dial # and hang up.

  • Page 62: Call Forwarding, Off-Premise

    Call Forwarding, Off-Premise Call Forwarding, Off-Premise Go home early in the day and have your calls follow you there or to your car phone. If your phone has Direct Inward Lines, Off-Premise Call Forwarding lets you reroute calls on those lines to an outside telephone number. Note: To use Call Forwarding, the DIGITAL SYSTEM must be equipped with a Line module that provides disconnect supervision.

  • Page 63: Call Forwarding System Cancel

    Call Forwarding System Cancel Call Forwarding System Cancel With Call Forwarding Cancel you can, as the attendant, return the system to normal status at the end of the work day or after the weekend so incoming calls ring their normal (not forwarded) destinations.

  • Page 64: Call Intercept

    Call Intercept Call Intercept Users quickly know when they dial an invalid code. Call Intercept sends fast busy tone to anyone who dials an invalid code while making a call. In other words, the system automatically prevents (intercepts) an invalid call. Initial Configuration Intercept always occurs when appropriate Using the Feature...

  • Page 65: Call Timer

    Call Timer Call Timer Easily keep track of how much time you spend on a call. If you have a Display Phone, the Call Timer feature lets you time your outside calls. The duration shows on your display. Your phone can be programmed for Automatic or Manual Call Timer: •...

  • Page 66: Callback

    Callback Callback Save time retrying a busy extension. The DIGITAL SYSTEM calls you back when it becomes idle. When you make an Intercom call and get busy tone, you can place a Callback request, hang up, and continue using your extension. The system then does the following for you: •...

  • Page 67: Caller Id

    Caller ID Caller ID See your callers name and number before you answer. Caller ID requires software version AUX Module 2.10/ Base 02.00 or higher. If your phone has a display, Caller ID can show your incoming caller’s number and optional name.

  • Page 68: Hardware Considerations

    Caller ID In addition to displaying the DN and name, Caller ID can also display several unique messages received from the telco: Message Description PRIVATE Caller has blocked Caller ID. Telco will not pass the DN. OUT OF AREA Caller has dialed from an area that does not support Caller ID.
  • Page 69 Caller ID • Caller ID information prints on the SMDR report along with other call informa- tion. SMDR requires an AUX Module and an SMDR collection device or printer. Refer to the DIGITAL SYSTEM Feature and Terminal Programming Manual for more about SMDR. Initial Configuration •...
  • Page 70 Caller ID Using the Feature Lift handset or press flashing line key. To answer a Caller ID call (with the pre-answer -You see the incoming caller’s name and number and you answer the call. display disabled): (Your phone must have Automatic Handsfree disabled to To answer a Caller ID call use this feature.) (with the pre-answer...

  • Page 71: Camp-On (Call Waiting)

    Camp-On (Call Waiting) Camp-On (Call Waiting) Be assured that you are connected to a busy extension as soon as it becomes free. When you make an Intercom call and get busy tone, Camp-On lets you dial a code and wait off-hook for the busy extension to become available. Dialing the code may send Call Waiting beeps to the busy user (if enabled in programming).
  • Page 72 Camp-On (Call Waiting) Your hear two beeps and ICM flashes. To answer Call Waiting beeps from an Intercom At a multibutton phone, press ICM to answer the wait- call: ing call. At an ESL set, press HLD and dial * 2. -Your first call goes on Hold.

  • Page 73: Centrex/Pbx Feature Keys

    Centrex/PBX Feature Keys Centrex/PBX Feature Keys Access a PBX/Centrex feature with a single touch. When your system is installed behind a PBX or Centrex, a PBX/Centrex key lets you access a PBX/Centrex feature without dialing the feature code. The feature code is stored in a key so you can just press the key.

  • Page 74: Class Of Service

    Class of Service Class of Service Each extension can have a customized group of features depending on its needs. A Class of Service (COS) is a group of feature and dialing options that you can assign to an extension. First, you customize a COS by enabling or disabling each option, then you assign the COS to an extension.
  • Page 75 Class of Service • Single Ring for ASI Calls = N See Analog Station Interface on page 31. Using the Feature Understanding Related Programming Program 1 To customize Class of Service for an extension or line (see also Program 18 [I]) To assign a Class of Service from Program 1 to an Program 18 (I) extension (COS + # + 01-27 + #)

  • Page 76: Conference

    Conference Conference Conduct a telephone meeting with inside and/or outside parties so you do not have to leave your office. Conference lets you set up a three-way telephone conversation. To set up a Conference, you establish an Intercom or outside call, then add someone to it. You can add an outside party or an extension user.

  • Page 77: Data

    Data Data The DIGITAL SYSTEM can also be used for data communications. The Data feature lets you connect a Data Module (P/N 88400), a Dataport PCB (P/N 89460), and/or a Modem Pooling PCB (P/N 89465) to the system for data communications with computers, terminals, printers and other RS-232 devices.

  • Page 78: Delayed Ringing Assignment

    Delayed Ringing Assignment Delayed Ringing Assignment Have your calls ring at your secretary’s phone, then at your phone after a short delay. This way, you are not disturbed by a ringing call unless your secretary cannot get to it right away. Delayed Ringing Assignment (DRA) lets you enable or disable delayed day/night ringing for: •...

  • Page 79: Dialing Number Preview

    Dialing Number Preview Dialing Number Preview Make a mistake in dialing and not have to redial the entire number. If you have a Display Phone, Dialing Number Preview lets you dial an outside number, review its digits on your display and correct them, if necessary, before the system dials out the call.

  • Page 80: Direct Inward Lines

    Direct Inward Lines Direct Inward Lines A DIGITAL SYSTEM line can be assigned to a specific extension so outside callers can directly reach that extension. For example, a DIL could ring a Sales Manager’s extension, and if unanswered, all the other salespeople in the group. The Direct Inward Line (DIL) feature lets you program a line so it rings a specific destination, and if unanswered, rings other extensions.
  • Page 81 Direct Inward Lines Using the Feature Understanding Related Programming To make DILs (DTD + # + Extension number + #) (i.e., to Program 12 directly terminate a line to an extension, UCD master extension, or Ring Group) Program 17 To assign a DIL to a key at an extension (LK + Line number 01-16 + #).

  • Page 82: Direct Station Selection, Dss Console

    Direct Station Selection, DSS Console Direct Station Selection, DSS Console Get 80 additional keys to make Intercom calls and use selected features with one touch. No need to remember, look up, or dial extension numbers. Your DSS Console can remember and dial them for you.
  • Page 83 Direct Station Selection, DSS Console Initial Configuration • The DSS Console is automatically enabled (circuit type 06) when you plug it in • Each console is assigned to extension 300 • Each console uses Block (configuration) 01, with key assignments as follows: Assignment 1-47 Extensions 301-347...
  • Page 84 Direct Station Selection, DSS Console For this key . . . Enter this code . . . Line key LK + Line number (01-16) + # Park Orbit PO + Park Orbit (60-69) Speed Dial SD + 1-79 + # Hotline HL + Partner ext.

  • Page 85: Direct Station Selection

    Direct Station Selection Direct Station Selection Make Intercom calls with two touches. No need to remember, look up, or dial extension numbers. Your phone can remember and dial them for you. Direct Station Selection (DSS) lets you call an extension by pressing two keys: ICM, then the DSS key for the desired extension.
  • Page 86 Direct Station Selection Lift handset. To place a call using a DSS key: Press ICM. -If ICM does not light, you do not have DSS keys. Press lit or unlit DSS key to call the extension. -If you hear two beeps, speak. -If you hear ringing, wait for an answer.

  • Page 87: Directed Call Pickup

    Directed Call Pickup Directed Call Pickup Answer someone else’s call from your phone as long as you know their extension number. Directed Call Pickup lets you answer, from your extension, a call that is ringing a co-worker’s extension. You must, however, know the number of the ringing extension.

  • Page 88: Directory Dialing

    Directory Dialing Directory Dialing Place Intercom or Speed Dial calls by displaying the name of the person you want to call — the DIGITAL SYSTEM does the rest for you. No need to refer to a list of Intercom and Speed Dial numbers filed away at your desk.
  • Page 89 Directory Dialing Press DIAL to have the system dial your call. To exit Directory Dialing Hang up. at any time: Understanding Related Programming To assign a name to an extension for Intercom Directory Program 14 Dialing (see extension name programming on page 242) Program 18 (I) To assign a Speed Dial block to an extension (SDB + # + 01-28 + #).

  • Page 90: Do Not Disturb

    Do Not Disturb Do Not Disturb Work uninterrupted by phone calls when you have paper work to Do Not Disturb (DND) lets you block incoming pages, ringing, and Intercom voice announcements. While in DND, you can still use your extension to process calls and use features.

  • Page 91: Door Box

    Door Box Door Box From a Door Box installed at an entrance door, a visitor can press the call button (like a door bell) to ring your phone. The Door Box (P/N 88545) is a self-contained Intercom unit typically used to monitor an entrance door.
  • Page 92 Door Box Lift handset. To answer the Door Box chimes (from your -If you have a Hotline or Call Coverage key, it will phone): flash. Press the key to answer the Door Box. To call the Door Box Lift handset. Press ICM (except at ESL set) and dial Door Box ex- (from your phone): tension number.

  • Page 93: Dp And Dtmf Compatibility

    DP and DTMF Compatibility DP and DTMF Compatibility Any combination of DP and DTMF Central Office lines can be connected to the DIGITAL SYSTEM. With Pulse to Tone Conversion, use your pulse (rotary) lines to access computer services that require tone dialing (such as banking, MCI, Sprint, etc.).
  • Page 94 DP and DTMF Compatibility To set up Pulse to Tone Conversion To make sure the Active Dialpad option is enabled (ACT Program 6 DIAL PAD = Y) in a Toll Restriction level so a user can continue dialing after a pause; otherwise, Pulse to Tone Conversion would be disabled (see also Program 1) To assign a Toll Restriction level (TOLL RESTRICT = Program 1...

  • Page 95: Equal Access Compatibility

    Equal Access Compatibility Equal Access Compatibility Use an alternative long distance service without dialing its telephone number. If the DIGITAL SYSTEM is installed in an Equal Access area, you can dial a code to access a long distance carrier other than your main one (i.e., the one you access when you dial 1).

  • Page 96: Extended Ringing

    Extended Ringing Extended Ringing Calls can ring longer than usual to assist people who can’t readily get to their phones (like a warehouse worker, for example). Extended Ringing forces an unanswered call to ring an extension 15 times before the system can reroute it to another extension.

  • Page 97: Extension Hunting

    Extension Hunting Extension Hunting Call handling among people in a sales or service department becomes very efficient. If one person is busy handling a customer, the DIGITAL SYSTEM sends a new call to another person in the group. No need for an attendant to look for an available person to take a call.

  • Page 98: Uniform Call Distribution (Ucd)

    Extension Hunting Uniform Call Distribution (UCD) A UCD Hunt Group consists of extensions programmed into a list, and the group is assigned a master extension number. The UCD Hunting process begins when a call comes into the master extension number (such as a call transferred to the master number). The order in which the call rings the member extensions depends on how busy the extensions have been.
  • Page 99 Extension Hunting Understanding Related Programming To set up Hunt Groups (see page 272) Program 19 Program 4 To set two timers: Camp-On (Timer 03 + # + Duration + # – how long a call waits at a busy UCD group) and Rings Before Recall (Timer 06 + # + Duration + # –...

  • Page 100: External Alerting Device

    External Alerting Device External Alerting Device The ringing for incoming calls is amplified so it can be heard in large noisy areas, such as a machine shop. An External Alerting Device, such as a bell, can be connected to Relay 01 (located in the Main CEU) and Relay 02 (located in Expansion CEU #1).

  • Page 101: Flash

    Flash Flash Use your DIGITAL SYSTEM phone to access the PBX/Centrex features that you are accustomed to. When your system is installed behind a PBX or Centrex, Flash lets you access features of the PBX/Centrex while on an outside call. You simply press a key on your phone and dial the code for the PBX/Centrex feature.

  • Page 102: Flexible Numbering Plan

    Flexible Numbering Plan Flexible Numbering Plan The DIGITAL SYSTEM numbering plan can be changed to a numbering plan the customer is more familiar with, if necessary. Flexible Numbering Plan lets you change the digits that access lines, extensions and features. For instance, you can change the extension numbers from 300-347 to 500 to 547.

  • Page 103: Forced Line Disconnect

    Forced Line Disconnect Forced Line Disconnect Quickly get an outside line for an emergency call when all lines are busy. Forced Line Disconnect lets you disconnect an outside call that is going on at another extension. The outside line becomes idle and you can use it, for example, to make a call.

  • Page 104: Group Call Pickup

    Group Call Pickup Group Call Pickup Easily answer a call ringing your group (e.g., department) even if you don’t know which extension is ringing. Group Call Pickup places your extension in a Pickup Group with other extensions so you can easily pick up (answer) each other’s calls. In other words, anyone in the group can pick up a call ringing any other extension in the group by dialing a simple code (* 1).
  • Page 105 Group Call Pickup Understanding Related Programming To assign an extension to a Pickup Group (CPG + # + Program 18 (I) Group number 01-07 + #) To assign a Pickup Group key to an extension (GP + Program 17 Group number 01-07 + #). You can also assign a Pickup Group key to an extension that is not in a Pickup Group so the extension can answer calls ringing that group.

  • Page 106: Group Listen

    Group Listen Group Listen Broadcast an important call over your speaker so all your colleagues can hear the information at once. They can give you feedback on the information without the person on the line hearing their comments. While you talk to someone using the handset, you can activate Group Listen to broadcast that person’s voice over your phone’s speaker.

  • Page 107: Group Ringing

    Group Ringing Group Ringing Call a group of extensions by dialing a single code. The extensions in your system can be placed into Ring Groups. When you make an Intercom call or Transfer to a Ring Group, all extensions in the group ring simultaneously.
  • Page 108 Group Ringing If it’s an outside call, you can answer it only if you have To answer a call that access to that line. rings someone else’s Ring Group: Lift handset. -If you have a Call Coverage key (see page 169) for the other group, just press the key instead of using steps 2-4.

  • Page 109: Handsfree

    Handsfree Handsfree Move across the office while on a call and still talk to the caller — your phone’s microphone picks up your voice from any point in the room. With a Handsfree phone, you can place calls, answer ringing calls, and activate features without lifting the handset;...

  • Page 110: Handsfree, Automatic

    Handsfree, Automatic Handsfree, Automatic Use the Handsfree (HF) feature without pressing the HF key. Automatic Handsfree lets you activate Handsfree for a call or feature by just pressing the primary key for that call or feature. There is no need to press the HF key first (see also Handsfree on page 93).

  • Page 111: Headset

    Headset Headset Have the privacy of a handset call without having to hold the handset. And, the Headset frees up both hands so you can easily process paperwork while you are on a call. If you have a multibutton phone, you can use a Headset instead of a handset to process calls.
  • Page 112 Headset Press RLS on the DSS Console. To answer a call using the Headset (attendant’s -If you have Ringing Line Preference, this answers only): the call. Press the flashing line or Intercom loop key. Press RLS on the DSS Console. To place a call using the Press the line or Intercom loop key.

  • Page 113: Hold, Automatic

    Hold, Automatic Hold, Automatic Speed up your call processing by pressing one less key. Automatic Hold lets you be on a call and activate a feature without first pressing the HOLD key to hold your call. The system automatically places a call on Regular Hold for you when you press the following keys: ICM, CONF, Call Coverage, Hotline, or Page.

  • Page 114: Hold, Exclusive

    Hold, Exclusive Hold, Exclusive Ensure that a held call of a sensitive nature does not get picked up at another extension. Exclusive Hold lets you place an outside call on Hold at your extension so that it cannot be picked up at another extension. An outside line on Exclusive Hold appears busy to all other extensions that have access to the line.

  • Page 115: Hold, Regular

    Hold, Regular Hold, Regular Answer an outside call at co-worker’s phone, then go to your own phone to retrieve it. Or vice versa. Regular Hold lets you place an outside or Intercom call in a temporary waiting state. While a call waits on Regular Hold, you can process other calls or use another feature.
  • Page 116 Hold, Regular Dial line access code (801-816) or extension number (300-347). -Dialing an extension number in step 4 also picks up other types of calls at that extension. The pick-up order is as follows: Ringing Intercom calls Personal Park calls Ringing outside calls and Direct Inward Lines Calls on Hold To retrieve an Intercom...

  • Page 117: Hotline

    Hotline Hotline Speed up Intercom calls to co-workers you frequently call. Touch one button to get through. Hotline lets you place a call or Transfer a call to another extension (your Hotline partner) by pressing a single key — the Hotline key for that extension. If your extension has programming access level 2-5, you can change the partner extension associated with a Hotline key.
  • Page 118 Hotline Press Hotline key twice if it is flashing fast. -This overrides your partner’s DND and you hear ringing. Press Hotline key once if it is lit or unlit. To transfer your outside -See step 2 above for your options. If you hear busy call to your Hotline partner: tone, you do not have to dial C to send beeps.

  • Page 119: Features I - Z

    Intercom Features I – Z Intercom Easily contact your co-workers. The DIGITAL SYSTEM Intercom feature lets you call another DIGITAL SYSTEM extension user by dialing their extension number. You can also call attendant extensions by dialing their extension number or 0 for the main attendant, 01- 04 for other attendants.
  • Page 120 Intercom Press ICM (except at an ESL set). -ICM lights and you hear dial tone. -To force the call to ring the extension, dial 1 before dialing the extension number in step 3. Dial extension (300-347). Dial 0 for main attendant or 01-04 for other attendants. -ICM flashes fast when the call goes through.
  • Page 121 Intercom must be programmed for voice-announced Intercom calls in Program 2. Program 15 To assign program access level 3-5 (PGM ACC LEVEL = 03-05 + #) to extensions so they can enable/disable voice-announced Intercom calls themselves To assign an attendant to an extension (SO + # + Program 18(I) Extension + #).

  • Page 122: Intrusion (Barge-In)

    Intrusion (Barge-In) Intrusion (Barge-In) Quickly interrupt a co-worker’s telephone call to deliver an emergency message Intrusion (Barge-In) lets you use your phone to break into a co-worker’s telephone call and have a three-party conversation. You can also use Intrusion to contact an extension in Do Not Disturb (DND).

  • Page 123: Last Number Redial

    Last Number Redial Last Number Redial Remake your last call by touching two buttons. Very handy for retrying busy numbers. Last Number Redial lets you redial the last outside number you called without manually redialing the digits. The system remembers the last call you made and will dial it out for you on the same line you used for the original call unless you manually select a different one.

  • Page 124: Line Queuing

    Line Queuing Line Queuing Wait for a busy line to become free without "watching your phone" or retrying the line. The DIGITAL SYSTEM monitors the line and gives it to you when it’s free. Line Queuing lets you place your extension in queue (on a "waiting list") for a busy outgoing line to become free.
  • Page 125 Line Queuing Understanding Related Programming To allow Line Queuing (Callback) Priority in a Class of Program 1 Service (CBACK PRIORITY = Y + #). See also Program 18 (I). To assign a Class of Service from Program 1 to each Program 18 (I) extension that should have Line Queuing Priority (COS + # + 01-27 + #)

  • Page 126: Maintenance Utilities And Reports

    Maintenance Utilities and Reports Maintenance Utilities and Reports It’s easy to investigate and diagnose a problem in the system. There may be no need for a service call. The system provides diagnostic and maintenance utilities and reports to help troubleshoot the system. There are 30-35 diagnostic/maintenance/report options, five of which are shown below: •...

  • Page 127: Meet-Me Conference

    Meet-Me Conference Meet-Me Conference Conduct a telephone meeting with two people in the office even when you don’t know where they are. Meet-Me Conference lets you set up a three-way telephone conversation. You page the people you want in the Conference and wait without hanging up. Then, from any phone, they dial the Meet-Me Conference code (11 or 12) to be connected to you.

  • Page 128: Message Center

    Message Center Message Center Share a mailbox with co-workers. Leave messages in the Message Center, or listen to messages others have left. A Message Center is a shared mailbox available to a keyset user with a programmed Message Center key. Any keyset user with a Message Center key can leave a message in the Message Center or listen to messages others have left.

  • Page 129: Message Waiting

    Message Waiting Message Waiting Let a busy co-worker know you need a return call without having to leave a note at their desk. When you call a busy, "no-answer," or DND (Do Not Disturb) extension, Message Waiting lets you leave a message indication at that extension requesting a return call. The message indication is a flashing MSG key, and the message recipient can respond at their convenience.
  • Page 130 Message Waiting Lift handset. To answer a Message At a multibutton phone, press MSG. Waiting (your MSG key is flashing fast): At an ESL set, dial * 6. -MSG goes out and the system connects you to the extension that left the message. -If MSG continues to flash, this means you have more messages.

  • Page 131: Microphone Mute

    Microphone Mute Microphone Mute Privately confer with someone in your work area while on a Handsfree call. Microphone Mute lets you turn off the microphone while you are on a Handsfree call. With the microphone off, you can listen to the person on the other end, but that person will not be able to hear what people are saying in your work area.

  • Page 132: Microphone On/Off

    Microphone On/Off Microphone On/Off Make sure a conversation in your work area is not overheard by Intercom callers. Microphone On/Off lets you turn off your phone’s microphone while your phone is idle. With the microphone off, Intercom callers who make voice announcements over your speaker will not be able to hear what people are saying in your work area at the moment the call comes through.

  • Page 133: Monitor

    Monitor Monitor Dial a call, then use both hands to work while you wait for someone to answer — no need to hold the handset to your ear while you wait. Or, use Monitor to wait on Hold without holding the handset to your ear.

  • Page 134: Multiple Attendants

    Multiple Attendants Multiple Attendants Incoming calls can be split up among attendants to speed up call processing. The DIGITAL SYSTEM can have up to four attendants. This lets you reduce the call traffic into the main attendant phone by assigning some lines to the main attendant and the remaining lines to another attendant.
  • Page 135 Multiple Attendants To assign Off-Hook Ringing to an attendant (OHR + # + Program 18 (I) Y or N + #). This allows the phone to ring (beep) while Alarms display at the attendant phone. To assign an attendant (operator) to each extension (SO + # + Extension number + #).

  • Page 136: Music On Hold

    Music On Hold Music On Hold Callers on Hold can listen to music while they wait. Music On Hold (MOH) sends music to calls on Hold, parked calls, and transferred calls. If there is no Music On Hold in the system, callers on Hold hear silence. Music on Hold requires a customer-provided music source (e.g., tape player or receiver).

  • Page 137: Night Answer (Off-Hours Ringing)

    Night Answer (Off-Hours Ringing) Night Answer (Off-Hours Ringing) You can, as the attendant: Send calls to extensions at night so other people (perhaps security personnel) can answer them until you return in the morning. If you are the attendant, Night Answer (Off-Hours Ringing) lets you place the system in the "night"...
  • Page 138 Night Answer (Off-Hours Ringing) -If you hear busy tone, you cannot answer that line from that phone. Understanding Related Programming For Universal or Assigned Night Answer: To enable Do Not Disturb for any attendant extension that Program 18 (I) should be able to activate Night Answer (DND + # + Y or N + #) Program 3 To assign attendant extensions (OPR nn EXT =...
  • Page 139 Night Answer (Off-Hours Ringing) To enable External Page Zones 1 or 2 (EXT PAGE ZN 1 Program 7 or EXT PAGE ZN 2 = Y + #) To enable audible (ringing) over the External All Call Page (AUDIBLE RNG = Y + #) To assign extension 300 as the night termination of any Program 12 line that should ring over the paging speakers (DTN + # +...

  • Page 140: Night Ringing

    Night Ringing Night Ringing Help answer calls at night, when the attendant goes home. Night Ringing (NR) lets you make a line ring at your extension only when the line’s attendant goes into the Night Answer mode. A line’s attendant is usually the attendant who answers the line.

  • Page 141: Non-Blocking Architecture

    Non-Blocking Architecture Non-Blocking Architecture Everyone can be on the phone at once. Non-Blocking Architecture means that all the extensions and lines can be busy on calls simultaneously, without blocking or interfering with one another. The system allows simultaneous handset and Handsfree calls, with a maximum of 12 simultaneous Handsfree calls per CEU.

  • Page 142: Off-Hook Signaling/Whisper Page

    Off-Hook Signaling/Whisper Page Off-Hook Signaling/Whisper Page You can break into a co-worker’s call and talk to them without the other person on the line hearing you. When you call a busy multibutton extension, Off-Hook Signaling lets you send a signal to the busy user. Depending on programming, sending the signal can result in a Whisper Page or Off-Hook Ringing.
  • Page 143 Off-Hook Signaling/Whisper Page Using the Feature Do not lift handset. To enable/disable Press #. incoming Whisper Page Dial VO. when your extension has Dial Y to enable. program access level 3-5: Dial N to disable. Press SAVE. You hear two beeps, then your co-worker’s voice. The To respond to a Whisper ICM key flashes fast.

  • Page 144: Operator Assistance

    Operator Assistance Operator Assistance Have your system automatically answer outside calls and provide dialing options to your callers — even without Voice Mail. Operator Assistance requires a Voice Module Unit (P/N 88522) and an AUX Module with software version 02.10 or higher. Operator Assistance is not available with Base software.

  • Page 145: Automatic Attendant Overflow

    Operator Assistance Automatic Attendant Overflow Operator Assistance also provides call overflow for attendants. With call overflow, an unanswered call to an attendant routes to an OPA message after a programmed interval. The caller can then use the announced options. Initial Configuration Operator Assistance not installed.
  • Page 146 Operator Assistance Dial system telephone number. To call into the system After OPA answers your call, dial announced option: using Operator Dial single-digit option. Assistance: Dial 3 plus the extension number you wish to reach. Understanding Related Programming Refer to the DIGITAL SYSTEM Feature and Terminal Programming Manual. DIGITAL SYSTEM Administrator’s Guide...

  • Page 147: Other Common Carriers

    Other Common Carriers Other Common Carriers Use Other Common Carriers such as, MCI, GTE Sprint, etc. The DIGITAL SYSTEM lets you access Other Common Carriers (OCCs), like MCI and GTE Sprint, in two different ways. You can: • Manually dial their telephone number and any other required codes. •...

  • Page 148: Outside Calls, Answering

    Outside Calls, Answering Outside Calls, Answering Answering an outside call can be just as easy as lifting the handset. When an outside call comes into your extension, its Line key flashes slowly, if the line has a designated key. If a line does not have a designated key, the call flashes a "catch-all"...
  • Page 149 Outside Calls, Answering Side tone (SIDE TONE TEST = Y or N) Name (refer to page 230 for more on programming line names) To allow/deny an extension incoming access to a line (L + Program 16 Line number 01-16 + # + 01 or 02 + #) To assign a line to a key at an extension (LK + Line Program 17 number 01-16 + #)

  • Page 150: Outside Calls, Placing

    Outside Calls, Placing Outside Calls, Placing You can place outside calls by: • Using a Line Key • Using Prime Line • Using Line Dial-Up • Using Direct Line (Trunk) Access • Using Direct Line Group Access • Using PBX/Centrex Lines Placing an outside call simply involves getting an outside line, then dialing your number.

  • Page 151: Using Pbx/Centrex Lines

    Outside Calls, Placing Note: To have line groups, the DIGITAL SYSTEM must be equipped with an AUX Module. Using PBX/Centrex Lines When the DIGITAL SYSTEM is installed behind a PBX/Centrex, you place an outside call as follows: • Use one of the above methods to get PBX/Centrex dial tone. •...
  • Page 152 Outside Calls, Placing Lift handset. To place a call using Line Press ICM (except at an ESL set), then dial: Dial-Up or Direct Line -801-816 for lines 01-16 (Trunk) Access or Direct Line Group Access: -348-363 for lines 01-16 -90-98 for line groups 00-08 -When you press ICM, the key lights and you hear Intercom dial tone.
  • Page 153 Outside Calls, Placing For Prime Line: Program 17 To assign a line to a key to an extension (LK + Line number 01-16 + #) To enable/disable a Prime Line key for an extension (PLA Program 18 (II) + # + Press key + Y or N + #) Program 15 To assign program access level 2-5 to extensions so they can program their own Prime Line key (PGM ACC...

  • Page 154: Paging

    Paging Paging Make an important announcement to a group of people. Or, quickly locate someone who is away from their phone. Paging lets you use your phone to broadcast an announcement over speakers. The announcement can be up to 90 seconds long. There are two types of Paging: Internal Zone Paging and External Zone Paging.
  • Page 155 Paging -If you have a Page key or One-Touch Speed Dial key for the desired zone, you can press it instead of using steps 2-3. Press ICM (except at an ESL set). -ICM lights and you hear dial tone. Dial Page Zone code. -For:.
  • Page 156 Paging To assign a page zone to a key at an extension (P0 + # + Program 17 Page zone 01-07 or 00 for All Call + #) For External Paging: If you have External Zone 1 Paging, the system disables line port 04 in the Main CEU.

  • Page 157: Park

    Park Park Be sure that a call gets sent to a person even when you don’t know what part of the building they are in. Park lets you send an outside call into an "Orbit" (which is a special waiting state) so that a person can pick it up from any extension in the system.
  • Page 158 Park To pick up a parked outside call, you must use an To pick up a parked call: extension that has access to that line. Lift handset. -If you have a One-Touch Speed Dial key, you can press it instead of using steps 2-3. Press ICM (except at an ESL set).

  • Page 159: Peripheral Control Unit (Pcu) Module

    Peripheral Control Unit (PCU) Module Peripheral Control Unit (PCU) Module Install a PCU to get two more External Page Zones, fax switching, alarm sensors, tone (DTMF) decoders and 500/2500 set connections. The Peripheral Control Unit (PCU) requires AUX Module software version Y2.1 or higher.
  • Page 160 Peripheral Control Unit (PCU) Module Note: You can install up to four PCUs in a system: two in the main CEU and two in Expansion CEU #1. You cannot install PCUs in Expansion CEU #2. For additional PCU installation and programming instructions, refer to P/N N1853PCU01. Initial Configuration Not enabled.

  • Page 161: Personal Greeting

    Personal Greeting Personal Greeting While you’re away from your phone, handle your calls with a personal touch. Let your Personal Greeting pick up your call and then automatically forward it to a co-worker. Personal Greeting requires a Voice Module Unit (P/N 88522) and an AUX Module with software version 02.10 or higher.
  • Page 162 Personal Greeting -If you hear, "Audio file is full," you cannot record a Personal Greeting. The system greeting total exceeds 256 seconds. Go to "To cancel your Personal Greeting" and cancel your greeting. Start recording when you hear the beep. -Your Personal Greeting cannot be longer than 16 seconds.

  • Page 163: Power Failure Telephone

    Power Failure Telephone Power Failure Telephone Use a standard 2500 set as a Power Failure Telephone. A standard 500/2500 set can be connected to a Line module so that if AC power fails, you can use the 500/2500 set to place and receive calls. One 500/2500 set can be connected to each Line module.

  • Page 164: Privacy

    Privacy Privacy Calls in progress are not interrupted by other callers. Privacy prevents an extension from receiving the following interruptions while on a call: • Intrusion (Barge-In) attempts (page 106) • Silent Monitor attempts (page 161) • Camp-On (Call Waiting) signals (page 55) Privacy does not prevent Off-Hook Signaling attempts (page 126).

  • Page 165: Privacy Release

    Privacy Release Privacy Release Convert an outside call into a Conference call with a single touch. No need to dial codes. Privacy Release lets you quickly join a co-worker’s outside call, creating a three-party Conference. You can use Privacy Release as long as your co-worker: •...

  • Page 166: Private Lines

    Private Lines Private Lines An executive or group of executives can have their own line. A Private Line is a line that is dedicated to an extension or group of extensions. A Private Line can be incoming only or incoming and outgoing. Initial Configuration No Private Lines Using the Feature...

  • Page 167: Programmable Keys

    Programmable Keys Programmable Keys The multibutton phone has 16 Programmable Keys (shaded), numbered 1-16. Keys 1-5 are on the left, 6-10 on the right, and 11-16 under the dialpad. Each key can be assigned a function, through system programming, so you can just press the key to activate the assigned function.
  • Page 168 Programmable Keys On multibutton phones, some programmable keys may have two additional functions. Keys 1-16 become Speed Dial keys when you press DIAL (see page 162). When you press ICM, keys 1-15 become DSS keys (see page 69). When you press a key (1-16) you activate the feature When you press assigned to the key.

  • Page 169: Removing Lines And Extensions

    Removing Lines and Extensions Removing Lines and Extensions As the attendant, you can ensure maximum system performance by removing a noisy or faulty extension or line from service until it can be repaired. If you are an attendant, you can remove lines and extensions from service. You may want to do this after viewing an Alarm that tells you an extension or line failed (see page 24).

  • Page 170: Ringing Assignments

    Ringing Assignments Ringing Assignments Select the lines you want to ring. Ringing Assignments (RA) lets you enable or disable immediate day/night ringing for: • Lines • Call Coverage keys • Pickup Group keys To enable/disable Ring Assignments, your extension must have program access level 2-5.

  • Page 171: Ringing Line Preference

    Ringing Line Preference Ringing Line Preference Answer calls in a single step, much like you do with your phone at home. Ringing Line Preference (RLP) lets you answer calls ringing a Line or Loop key by just lifting the handset. To enable or disable RLP, your extension must have program access level of 2-5.

  • Page 172: Ringing Patterns

    Ringing Patterns Ringing Patterns Easily identify the type of call ringing your phone. The DIGITAL SYSTEM provides ringing at three different durations so you know which kind of call is ringing your phone (see the chart below). As you can see from the chart, outside calls ring with two short rings, Intercom calls with one long ring (repeated).
  • Page 173 Ringing Patterns Understanding Related Programming To assign a single ring to all calls that ring an ASI in a Program 1 Class of Service (SINGLE RING = Y + #). See also Program 18 (I). This means Intercom calls, outside calls, and Callbacks ring with a single ring at the Intercom duration (1 second).

  • Page 174: Save

    Save Save Call a busy number in the morning, quickly "save" it in memory, then periodically retry it throughout the day by touching two keys. You do not waste time looking up the number again. Save lets you store (save) in memory the last outside number you dialed so you can easily redial it later on.

  • Page 175: Selectable Display Messages

    Selectable Display Messages Selectable Display Messages Let co-workers know your where-abouts without having to call each one individually. The Selectable Display Messages feature lets you "attach" a message to your phone so Display Phone users see it on their display when they call you. For example, when you leave for vacation, you could select the message: ON VACATION (if your system has it).
  • Page 176 Selectable Display Messages This automatically cancels a Call Forwarding condition at To select a message by your phone. scrolling through them (when you have a Display Lift handset. Press ICM. Phone): -You hear dial tone. Press #. -Dial tone stops. Dial M.

  • Page 177: Silent Monitor

    Silent Monitor Silent Monitor As a Customer Service supervisor, for example, listen to the way a trainee handles outside callers. Silent Monitor lets you enter a co-worker’s outside call and listen to the conversation without sending any warning tones to indicate your presence. You simply call your co-worker’s extension and dial the Silent Monitor code.

  • Page 178: Speed Dial

    Speed Dial Speed Dial Save time dialing the outside numbers you frequently call. Speed Dial allows a number to be stored in a memory bin so you can call the number by dialing its bin or by pressing its key. If the DIGITAL SYSTEM is equipped with an AUX Module, a 16-character name can be stored with a number.

  • Page 179: Storing A Pause, Flash Or Delay

    Speed Dial Storing a Pause, Flash or Delay You can store a Pause in a Speed Dial bin by pressing HOLD where you want the Pause to occur. When you use the stored number, the system stops dialing when it encounters the pause and waits for a second dial tone.
  • Page 180 Speed Dial If the system lets you store a name: At a Display Phone: Enter a name, press #. Or, to skip the name, press # and go to step 6. At a Standard Phone: Press # and go to step 6. If the system does not let you store a name, go to step 6 -To enter a letter in a name: Dial letter.
  • Page 181 Speed Dial -Your number dials out. Immediate busy tone means the stored line is busy. Press an idle outgoing Line key to have your call dial out. -If the number contains a pause, you may have to dial * to restart the dialing. Place first Speed Dial call.
  • Page 182 Speed Dial To assign a program access level to extensions so they can Program 15 store Speed Dial numbers themselves (PGM ACC LEVEL = 01-05 for personal, 04 & 05 for system + #) To give an extension outgoing access to a line so it can Program 16 store and call Speed Dial numbers (L + Line number 01-16 + # + 01 or 02 + #)

  • Page 183: Split

    Split Split Handle two calls at once. When you are on a call and you hear two Call Waiting beeps in your handset or Off-Hook Ringing (ringing over your speaker), this means another call is trying to reach you. Split lets you answer the second call, then alternate between the two. If you are on a call and hear two beeps in your handset followed by your co-worker’s voice, see Off-Hook Signaling/Whisper Page on page 126.
  • Page 184 Split Understanding Related Programming To enable/disable Call Waiting beeps (CALL WAIT Program 2 TONE = N + #) To enable/disable incoming Whisper Page at an extension Program 18 (II) (VO + # + Y or N + #) To enable/disable Off-Hook Ringing at an extension Program 18 (I) (OHR + # + Y or N + #) DIGITAL SYSTEM Administrator’s Guide...

  • Page 185: Station Call Coverage

    Station Call Coverage Station Call Coverage Touch one key at your phone to answer a co-worker’s call. No codes to dial. Call Coverage lets you answer a call ringing a co-worker’s extension by pressing your Call Coverage key for that extension (called the "covered" extension). In addition, you can use the Call Coverage key to make an Intercom call or Transfer to the covered extension.
  • Page 186 Station Call Coverage -If you hear busy tone, dial C to Camp-On. -If you hear fast busy tone, this means your partner is busy on a call and has DND on. You cannot get through. Lift handset Press Call Coverage key twice if it is flashing fast. - This overrides the covered extension’s DND and you hear ringing.

  • Page 187: Station Message Detail Recording

    Station Message Detail Recording Station Message Detail Recording It’s easy to keep track of the calls made at each extension. Station Message Detail Recording (SMDR) provides a record of the system’s outside calls. The record can display on a terminal or be sent to a printer. The record shows the following information about a call: •...

  • Page 188: System Timers

    System Timers System Timers Customize the duration of certain feature options. There are timers in the system that can be customized through programming. The timers affect extensions, lines, features and system performance. The available timers are as follows: The Park Orbit timer determines how long a call stays in a system Park Orbit before it recalls the extension that parked it (see Park on page 141).
  • Page 189 System Timers The Flash Response timer determines how long a line circuit opens to allow the CO or PBX to recognize it as a Flash. The value you select must be compatible with your CO or PBX (see Flash on page 85). The Dial Tone Detect timer determines how long the system waits to detect dial tone before sending out a Speed Dial call.

  • Page 190: Telemarketing Dial

    Telemarketing Dial Telemarketing Dial Have the PC connected to your keyset dial your outside calls. Telemarketing Dial requires an AUX Module with Software Version 02.10 or higher. Telemarketing Dial is not available with Base software. If you have a keyset, Telemarketing Dial lets you have your PC dial outside calls. This is great if you are a telemarketer, for example, because you can use auto-dialing or database dialing for placing calls.

  • Page 191: Tenant Service

    Tenant Service Tenant Service A single DIGITAL SYSTEM can serve more than one business. The DIGITAL SYSTEM can be divided up so that more than one tenant (business) can use it. If each tenant requires its own attendant (operator), the DIGITAL SYSTEM can accommodate up to four tenants.
  • Page 192 Tenant Service To assign ringing to lines at an extension (RA or DRA + Program 18 (II) # + Press line + Y or N + #). See also Placing an Outside Call on page 134 and Answering an Outside Call on page 132. For Paging programming: To enable/disable the capability of making an All Call Program 1...

  • Page 193: Time And Date

    Time and Date Time and Date Quickly see both the time and date in a glance. No need to refer to a separate clock and calendar. And you can reset it, if necessary. The Time and Date feature shows you the time and date on your phone’s display. The time and date also appear on the following system features: •...

  • Page 194: Toll Restriction

    Toll Restriction Toll Restriction Long distance calls can be limited to control the cost of communications. Toll Restriction limits the types of calls a user may dial from their extension. The system applies Toll Restriction (i.e., limits calls) for a particular extension according to the Toll Restriction level (01-07) assigned to that extension through its Class of Service.
  • Page 195 Toll Restriction To assign a Toll Restriction level from Program 6 to a Program 1 Class of Service (TOLL RESTRICT = 01-07 + #). Also see Program 18 (I). To set up the following (additional) dialing restrictions in a Class of Service: Only Intercom Calls at Night (ICM NITE ONLY + Y + Only Local Calls Day or Night (LOCAL ONLY = Y + #) Only Local Calls at Night (LOCAL NIGHT = Y + #).

  • Page 196: Tone Patterns

    Tone Patterns Tone Patterns Identify certain feature conditions by becoming familiar with their corresponding tone patterns. The DIGITAL SYSTEM provides tones of different durations to indicate certain conditions (see the chart below). (Seconds) Two Beeps Busy Tone Fast Busy Ringbusy RINGING Dial Tone You most commonly hear:...

  • Page 197: Traffic Management Reporting

    Traffic Management Reporting Traffic Management Reporting It’s easy to see which lines and extensions are being overused or underused so you can make the appropriate adjustments. Traffic Management System (TMS) Reporting provides a record of the system’s call activity for both Intercom and outside calls. The record can display on a terminal or be sent to a printer.

  • Page 198: Transfer

    Transfer Transfer Quickly send a call to another extension when your caller needs to talk to someone else in your company. Transfer lets you send your outside call to another extension. You can Transfer any outside line to another extension, even if that extension does not have access to the line.
  • Page 199 Transfer The Line key for the transferred line flashes. If you do To receive a Transfer: not have a Line key for the transferred line, your Loop key flashes. Lift handset. If not connected, press flashing Line/Loop key. Understanding Related Programming Program 2 To enable/disable Call Waiting tones system-wide (CALL WAIT TONE = Y or N + #).

  • Page 200: Unsupervised Conference (Tandem Calls)

    Unsupervised Conference (Tandem Calls) Unsupervised Conference (Tandem Calls) You can, as a dispatcher: Answer a call from a salesman who is on the road, then connect his call to a salesman in another state. No need for the first salesman to hang up and call the other salesman. Tandem Calls let you set up a Conference with two outside parties, then drop out of the conversation leaving the two outside parties connected.

  • Page 201: Voice Mail/Automated Attendant

    Voice Mail/Automated Attendant Voice Mail/Automated Attendant Send and receive recorded messages. No need to carry a hand-written note to someone’s desk. Also, have the Automated Attendant automatically answer your company’s outside calls. Your DIGITAL SYSTEM is compatible with Integrated Voice Messaging, which provides Automated Attendant and Voice Mail.
  • Page 202 Voice Mail/Automated Attendant Using the Feature For more specifics, see the documentation for your Integrated Voice Messaging system. Lift handset. To call your mailbox (from Press MSG. your multibutton phone): Wait for the voice prompt. Dial your security code. -You can store your security code in a One-Touch Speed Dial key.
  • Page 203 Voice Mail/Automated Attendant Press Record key to start and stop recording. To record a conversation (if your multibutton phone has a record key): MSG flashes fast when you have messages in your To view how many voice mailbox. messages you have (if Do not lift handset.
  • Page 204 Voice Mail/Automated Attendant To enable the Mailbox Message Waiting feature for an extension, also use: Program 19 To form a Terminal Hunt Group with the following members: the extension that should have the Mailbox Message Waiting feature and the Voice Mail master extension (in that order).

  • Page 205: Voice Module Unit

    Voice Module Unit Voice Module Unit Add digital voice recording and playback to your system — along with the standard DIGITAL SYSTEM Voice Prompting Messages. The Voice Module Unit (P/N 88522) requires an AUX Module with software version 02.10 or higher. The Voice Module Unit is not available with Base software. The Voice Module Unit (P/N 88522) is a 12 Station Module enhanced with three channels of digital recording and playback capability.
  • Page 206 Voice Module Unit Understanding Related Programming DIGITAL SYSTEM Administrator’s Guide...

  • Page 207: Voice Prompting Messages

    Voice Prompting Messages Voice Prompting Messages Voice Prompting Messages tell you the status of your call, remind you when you activate certain features, and even announce the time and your own extension number. Voice Prompting Messages require a Voice Module Unit (P/N 88522) and an AUX Module with software version 02.10 or higher.
  • Page 208 Voice Prompting Messages Voice Prompting Messages This message... Occurs when user... Your calls have been forwarded. Has forwarded calls. Message periodically reminds user that calls are forwarded. Vacant number. Calls an invalid (not installed) extension. Initial Configuration Voice Prompting Messages occur as indicated in the chart above when the VMU Module is installed and initialized.

  • Page 209: Volume Controls

    Volume Controls Volume Controls Adjust the volume of calls and certain features. Handy when it’s especially noisy in the office. You can use the VOL UP and VOL DN keys to raise or lower the volume of the following: • Background Music (adjusting this volume also changes the volume of incoming ringing and paged announcements) •...

  • Page 210: Walking Class Of Service

    Walking Class of Service Walking Class of Service Make any type of outside call from any phone in the system, regardless of the phone’s dialing restrictions. No need to find an "unrestricted" phone when you need to make a special call. Walking Class of Service lets you temporarily override an extension’s dialing restrictions by dialing a security code at that extension.
  • Page 211 Part II DIGITAL SYSTEM Programs Part II: DIGITAL SYSTEM Programs...
  • Page 212 - For your notes - DIGITAL SYSTEM Administrator’s Guide...

  • Page 213: Programming System Options

    System Options Program 1: Class of Service Programming System Options Program 1: Class of Service Program 1 is initially set as follows for each COS: • Only Intercom Calls at Night = N • Off-Premise Call Forward = N • Break-In (Intrusion) = Y for COS 00;...

  • Page 214: Off-Premise Call Forward

    Program 1: Class of Service System Options Off-Premise Call Forward Use this option to allow/deny Off-Premise Call Forwarding. See Call Forwarding, Off-Premise on page 46. FOR FEATURE INFORMATION: Break-In (Intrusion) Use this option to allow/deny Intrusion (Barge-In). Extensions programmed for Intrusion cannot intrude upon extensions programmed for Privacy (see below).

  • Page 215: Extended Ring

    System Options Program 1: Class of Service The extension will not be able to place toll (1 + NNX) or long distance calls to other area codes even if the extension’s COS has a Toll Restriction Level (see above) that normally allows them.

  • Page 216: Voice Mail

    Program 1: Class of Service System Options Note: Entering "Y" for No Flash for Single Line means the system does not support Flash for Single Line phones, while entering "N" means it does. See Flash on page 85 and Automatic Call Distribution FOR FEATURE INFORMATION: on page 36.
  • Page 217 System Options Program 1: Class of Service Entering Data Into Memory Enter program mode. To enter Program 1 data: -Press # + dial SP + dial 5312 + press #. Press key 1 to enter Program 1. Dial COS No., press #. To accept the displayed data: Press #.

  • Page 218: Program 2: Intercom Signaling

    Program 2: Intercom Signaling System Options Program 2: Intercom Signaling Program 2 is initially set as follows: • Call Waiting (Camp-On) Tones = Y • Handsfree Reply on Intercom Calls = Y • Voice-Announced Intercom Calls = Y • Automatic Handsfree = Y Program 2 lets you enable or disable the following options for all extensions in the system: Call Waiting (Camp-On) Tones...
  • Page 219 System Options Program 2: Intercom Signaling Filling Out the Program Record Form In this box . . . Enter this data . . . A feature’s data box Y to enable the feature N to disable the feature Example Voice-Announced Intercom calls are disabled. Voice-Announced Calls 0 1 8 5 3 I 1 2 ( D ) Entering Data Into Memory...
  • Page 220 Program 2: Intercom Signaling System Options To enable/disable Privacy for an extension in a Class of Service (see also Program 18 [I]). If enabled, an extension does not receive Call Waiting tones. To assign a Class of Service (from Program 1) to an Program 18 (I) extension To have an extension hear the Call Waiting tones as...

  • Page 221: Program 3: System Features

    System Options Program 3: System Features Program 3: System Features Program 3 is initially set as follows: • Number of Operators = 01 • Operator Extension = 300 for Operator 01 • Number of Digits in a System Speed Dial Code = 03 (the codes are 700-799) •...

  • Page 222: Voice Mail Installed

    Program 3: System Features System Options Voice Mail Installed Use this option to indicate whether or not a Voice Mail system is installed. Note: Use the VX programs in the following order: 14, 18 (I), 3, 19, 12, 17, 16. See Voice Mail on page 185.

  • Page 223: System Options

    System Options Program 3: System Features Filling Out the Program Record Form In this box . . . Enter this data . . . # Operators 00-04 Operator XX Extension 300-347 # System Speed Dial Digits 02-03 Side Tone Test Digit Voice Mail Y - installed N - not installed...
  • Page 224 Program 3: System Features System Options Entering Data Into Memory Enter program mode. To enter Program 3 data: -Press # + dial SP + dial 5312 + press #. Press key 3 to enter Program 3. To accept the displayed data: Press #. To change or enter data: Dial data, press #.
  • Page 225 System Options Program 3: System Features To assign a Record key to an extension for recording Program 17 conversations To assign to each Voice Mail extension (selected in Program 16 Program 18) outgoing access to the lines used by the VX’s Message Notification and Message Reminder features For Dial 1 + Area Code:...

  • Page 226: Program 4: System Timers

    Program 4: System Timers System Options Program 4: System Timers Program 4 is initially set as follows for timers 01-12: • (01) Park Orbit = 60s • (02) Hold Recall = 60s • (03) Camp-On = 60s • (04) Line Response = 1.5s •...

  • Page 227: (07) Number Of Delayed Rings

    System Options Program 4: System Timers • A recalling held outside call rings the extension that placed it on Hold before it changes to "key ring" and rings all extensions programmed for ringing on that line • A transferred call rings an idle or busy Multibutton or an idle ESL/ASI before re- calling the transferring extension •...

  • Page 228: (11) Break

    Program 4: System Timers System Options (11) Break Use this timer to determine how long (04-1020 milliseconds) the relays open on Dial Pulse (DP) lines. You can only enter a value that is a multiple of 04 (e.g., 04, 08, etc.), and it must be compatible with the requirements of the local telco.
  • Page 229 System Options Program 4: System Timers Example The Hold Recall timer is set for 90 seconds. Timer Hold Recall 0 1 8 5 3 I 1 0 ( D ) Entering Data Into Memory Enter program mode. To enter Program 4 data: -Press # + dial SP + dial 5312 + press #.

  • Page 230: Program 5: Pbx Access Codes

    Program 5: PBX Access Codes System Options Program 5: PBX Access Codes Program 5 is initially set as follows: • PBX Access Codes = None Program 5 lets you store up to 11 PBX Access Codes in system memory. A PBX Access Code is a code that a DIGITAL SYSTEM extension user dials for an outside line when the DIGITAL SYSTEM is installed behind a PBX.
  • Page 231 System Options Program 5: PBX Access Codes -If you finish and do not see, "SAVE TO EXIT": Press SAVE before step 5. Select an option: To enter another program: Press its key. To exit the program mode: Press SAVE once. Understanding Related Programming To identify a line as a PBX line Program 10...

  • Page 232: Program 6: Toll Restriction

    Program 6: Toll Restriction System Options Program 6: Toll Restriction Program 6 is initially set as follows for Toll Restriction levels (01-07): • Active Dialpad = Y • Special N11 Dialing = Y • 0 + Dialing = Y • International Dialing = Y •...

  • Page 233: Dialing

    System Options Program 6: Toll Restriction 0 + Dialing Use this option to allow or deny manually-dialed calls that begin with a zero (0). These calls usually include operator-assisted or credit card calls, and international calls (011 +). Disabling "0 +" dialing automatically disables international calls and you can ignore the option below.

  • Page 234: Npa Dialing With Allow/Deny Tables

    Program 6: Toll Restriction System Options To allow only specific NNX calls: Enter Y for this option, then create an Allow or Deny Table. • With an Allow Table: Enter the NNX codes (up to 48) the users can dial. Any codes you do not enter are automatically denied.
  • Page 235 System Options Program 6: Toll Restriction Filling Out the Program Record Form Before you fill in the data, make a copy of the three Toll Restriction forms for each toll level you wish to program. In this box . . . Enter this data .
  • Page 236 Program 6: Toll Restriction System Options Filling Out the Program Record Form Example For Toll Level 02, International Dialing is not allowed, but all other calls that begin with zero (0) are allowed (only this option will be shown). Toll Level 0 1 8 5 3 I 2 ( D ) Entering Data Into Memory...
  • Page 237 System Options Program 6: Toll Restriction Select an option: To program another toll level: Go to step 5. To exit Program 6: Press SAVE once. To exit the program mode: Press SAVE twice. -To enter another program after exiting: Press its key.
  • Page 238 Program 6: Toll Restriction System Options -To enter another program after exiting: Press its key. Understanding Related Programming To assign a Toll Level (from Program 6) to a Class of Program 1 Service (see also Program 18 [I]) To set up additional dialing restrictions in a Class of Service: Only Local Calls (Day or Night), Only Local Calls at Night, Only Intercom Calls at Night (see also Program 18 [I])

  • Page 239: Program 7: Music And Paging

    System Options Program 7: Music and Paging Program 7: Music and Paging Program 7 is initially set as follows: • Enable Background Music = N • Enable Music on Hold = N • External Page Zone 1 = N • Audible Ring Over External All Call Page = Y •...

  • Page 240: External Page Zone 2 (Only If Expansion Ceu #1 Is Installed)

    Program 7: Music and Paging System Options External Page Zone 2 (only if Expansion CEU #1 is installed) Use this option to send Internal Zone 2 pages over external paging speakers. Also see Paging and Music Gain (Volume) Over External Speakers below. Prior to software version AUX Module Y2.0/Base Y5.0, this enabled External Page Zone 1.
  • Page 241 System Options Program 7: Music and Paging • A call to an extension (300-347), except Callbacks Note: If you select 300, only Night calls that ring 300 activate the relay. See External Alerting Devices on page 84. FOR FEATURE INFORMATION: Filling Out the Program Record Form In this box .
  • Page 242 Program 7: Music and Paging System Options Example The Paging/Music Volume is set at the medium volume. Page/Music Volume 0 1 8 5 3 I 1 3 ( D ) Entering Data Into Memory: Enter program mode. To enter Program 7 data: -Press # + dial SP + dial 5312 + press #.

  • Page 243: Program 8: Display Messages

    System Options Program 8: Display Messages Program 8: Display Messages Program 8 is initially set as follows for messages 600-615: • 600 = CALL • 601 = BACK BY • 602 = MEETING IN RM • 603 = OUT TO LUNCH •...
  • Page 244 Program 8: Display Messages System Options Example Message 600 is as follows: IN CONFERENCE. Message 6 0 0 C O N F E R E N C E 0 1 8 5 3 I 1 6 ( D ) Entering Data Into Memory Enter program mode.

  • Page 245: Programming Line Options

    Line Options Program 10: Line Port Characteristics Programming Line Options Program 10: Line Port Characteristics Program 10 is initially set as follows for each line (01-16): • Line Circuit Type = CO (Central Office) Loop Start Line with DTMF signaling •...

  • Page 246: Line Options

    Program 10: Line Port Characteristics Line Options Filling Out the Program Record Form In this box . . . Enter this data . . . Circuit Type 10 - CO Loop Start, DTMF 11 - CO Loop Start, DP X - Not installed Line Gain 01 - -6 dB 02 - -3 dB...
  • Page 247 Line Options Program 10: Line Port Characteristics -To get a letter to appear: Dial the number (1, 2, or 3) that corresponds to the letter’s position on the button (e.g. dial 1 if you want the first letter). To make a number appear: Dial 4. Note: To make a blank space, Q, or Z appear: Dial 1, 2, or 3, respectively.

  • Page 248: Program 11: Line Groups

    Program 11: Line Groups Line Options Program 11: Line Groups Program 11 is initially set as follows: • No Line Groups Program 11 lets you place lines into groups for placing outside calls. When an extension user selects a line group to place a call, the DIGITAL SYSTEM gives the user the first available line in the group.
  • Page 249 Line Options Program 11: Line Groups Entering Data Into Memory Enter program mode. To enter Program 11 data: -Press # + dial SP + dial 5312 + press #. Press key 11 to enter Program 11. Dial Line (Trunk) Group No., press #. To accept the displayed data: Press #.

  • Page 250: Program 12: Line Features

    Program 12: Line Features Line Options Program 12: Line Features Program 12 is initially set as follows for each line (01-16): • Call Pickup Group = 00 (does not ring a Pickup Group) • Toll Restrict = Y • Direct Termination (Day) = 300 (not directly terminated) •...

  • Page 251: Class Of Service

    Line Options Program 12: Line Features See Direct Inward Lines on page 64. FOR FEATURE INFORMATION: Class of Service Use this option to set Class of Service for outside lines (normally COS 01). If you want an outside line to have Distinctive Ringing, assign it COS 20. See Ringing Patterns (Distinctive Ringing) on FOR FEATURE INFORMATION: page 156.
  • Page 252 Program 12: Line Features Line Options Line 0 6 Y 3 0 8 0 1 8 5 3 I 4 Entering Data Into Memory Enter program mode. To enter Program 12 data: -Press # + dial SP + dial 5312 + press #. Press key 12 to enter Program 12.
  • Page 253 Line Options Program 12: Line Features To set the Rings Before Recall timer (how long the DIL Program 4 rings before diverting) To set the Camp-On timer for DILs to UCD Hunt Groups To assign a name to a DIL Program 10 To give an extension (other than the terminated extension) Program 16...
  • Page 254 Program 12: Line Features Line Options – For your notes – DIGITAL SYSTEM Administrator’s Guide...

  • Page 255: Programming Extension Options

    Extension Options Program 14: Extension Port Char. Programming Extension Options Program 14: Extension Port Char. Program 14 is initially set as follows for each station (extension) port: • Extension Numbering Plan for Ports 00-47 = extensions 300-347, respectively • Extension Circuit Type = X (not installed) •...
  • Page 256 Program 14: Extension Port Char. Extension Options Device Circuit Type Load Factor No. of Ports XAUX Module Exp CEU #1 (w/3 CEUs) Data Module Z/01 (see text below) (no auto-ID) You can also install a Data Module (P/N 88400). Before you install the Data Module, you should do the required programming (see below).

  • Page 257: Dss Owner Extension (For Dss Consoles Only)

    Extension Options Program 14: Extension Port Char. See The Type of Phone You Have on page 6, Analog FOR FEATURE INFORMATION: Station Interface on page 31 and Data on page DSS Owner Extension (For DSS Consoles Only) Use this option to identify the extension that is paired with a DSS Console. See Direct Station Selection, DSS Console on page 66.
  • Page 258 Program 14: Extension Port Char. Extension Options Example Port 03 is set up as follows: It has extension number 307, an Electronic Single Line Phone connected to it, and the name MR. SMITH. Port 3 0 7 0 0 S M I T H 0 1 8 5 3 I 5 ( D ) Entering Data Into Memory Enter program mode.
  • Page 259 Extension Options Program 14: Extension Port Char. -After exiting, you can select another program. Understanding Related Programming For a Data Module installed with an extension: To program the extension as a Dataset Program 18 (I) Part II: DIGITAL SYSTEM Programs...

  • Page 260: Program 15: Access Level

    Program 15: Access Level Extension Options Program 15: Access Level Program 15 is initially set as follows: • Extension 300 has access level 05. • Extensions 301-305 have access level 04. • Extensions 306-347 have access level 01. Program 15 lets you assign a programming access level (00-04) to extensions (301-347).
  • Page 261 Extension Options Program 15: Access Level User-Programmable Access Level Features Ringing Line Preference See Ringing Line Preference on page 155. FOR FEATURE INFORMATION: Speed Dial — (Storing Personal Numbers) See Speed Dial on page 162. FOR FEATURE INFORMATION: Speed Dial —...
  • Page 262 Program 15: Access Level Extension Options Filling Out the Program Record Form Select an extension. In this box . . . Enter this data . . . Program Access Level 00-05 Example Extension 305 has programming access level 03. Ext. 3 0 5 0 1 8 5 3 I 1 4 ( D ) Entering Data Into Memory...

  • Page 263: Program 16: Line & Group Access

    Extension Options Program 16: Line & Group Access Program 16: Line & Group Access Program 16 is initially set as follows for each extension: • Access to Lines 01-16 = Incoming and Outgoing • Access to Line Groups 90-98 = Y, though no Line Groups exist in Program 11 Program 16 lets you give an extension access to lines 01-16 and line groups 90-98.
  • Page 264 Program 16: Line & Group Access Extension Options Entering Data Into Memory Enter program mode. To enter Program 16 data: -Press # + dial SP + dial 5312 + press #. Press key 16 to enter Program 16. Dial extension number, press #. -To erase a data entry before you press #: Dial *.
  • Page 265 Extension Options Program 16: Line & Group Access For line group access: To identify line characteristics (type, gain, name) Program 10 To place lines into groups Program 11 Program 17 To assign a line group to a key Part II: DIGITAL SYSTEM Programs...

  • Page 266: Program 17: Key Assignments

    Program 17: Key Assignments Extension Options Program 17: Key Assignments Program 17 is initially set as follows: • On a Multibutton Phone in an 8-Line System: - Keys 1-8 = Lines 1-8 - Keys 9-16 = Undefined • On a Multibutton Phone in a 16-Line System: - Keys 1-16 = Lines 1-16 •...

  • Page 267: Park Orbit (Po)

    Extension Options Program 17: Key Assignments See Placing an Outside Call (Using Direct Line Group FOR FEATURE INFORMATION: Access) on page 134. Park Orbit (PO) Use this option to assign a System Park Orbit (60-69) to a key. See Park on page 141. FOR FEATURE INFORMATION: One-Touch Speed Dial Key (SD) Use this option to assign a Speed Dial bin to a key.

  • Page 268: Manual Call Timer (Ctm)

    Program 17: Key Assignments Extension Options Manual Call Timer (CTM) (Multibutton Only) Use this option to assign a manual Call Timer key. See Call Timer on page 49. FOR FEATURE INFORMATION: Record Key (RK) (Multibutton Only) Use this option to assign a Record key when the system is installed with Voice Mail.
  • Page 269 Extension Options Program 17: Key Assignments Filling Out the Program Record Form Select a key on the appropriate phone drawing. To assign this function . . . Enter this abbreviation + number code (if any) . . . Undefined key Line key LK + Line number (01-16) Loop Switch...
  • Page 270 Program 17: Key Assignments Extension Options Example Extension 307 is a Multibutton phone with the following key assignments: Keys 1-5 are Loop Switch keys, keys 6-8 are lines 01-03, key 9 accesses Page Zone 07, and key 10 accesses Park Orbit 62 (no assignments will be shown for the other keys).
  • Page 271 Extension Options Program 17: Key Assignments To program the keys at extension XXX: Dial extension XXX again, press #. To copy keys from extension YYY onto XXX: Dial YYY, press #, then go to step 8 if you do not need to change certain keys after you copy;...

  • Page 272: Program 18: Extension Features (I)

    Program 18: Extension Features (I) Extension Options Program 18: Extension Features (I) Program 18 is initially set as follows for each extension: • Do Not Disturb = Y • Class of Service = - 30 for ext. 300 - 01 for ext. 301-347 •...

  • Page 273: Privacy Release Group Member (Prg)

    Extension Options Program 18: Extension Features (I) Privacy Release Group Member (PRG) Use this option to assign a Multibutton extension to a Privacy Release Group (01-99). See Privacy Release on page 149. FOR FEATURE INFORMATION: Off-Hook Ringing (OHR) Use this option to enable/disable Off-Hook Ringing at an extension. Enabling Off-Hook Ringing for an extension also converts its Call Waiting beeps into Off-Hook Ringing.

  • Page 274: Voice Mail (Vx)

    Program 18: Extension Features (I) Extension Options # System Speed Blocks Used for System Blocks Available for Numbers Speed Dial Personal Speed Dial 1/2 of 01 (1/2 of 01)-28 01-05 06-28 Three more things you need to know about assigning blocks are these: •...
  • Page 275 Extension Options Program 18: Extension Features (I) In this box . . . Enter this data . . . DND (Do Not Disturb) Y - enable N - disable COS (Class of Service) 00-30 RG (Ring Group) 00-08 Note: 00 = Not a member CPG (Call Pickup Group) 00-07 Note: 00 = Not a member...
  • Page 276 Program 18: Extension Features (I) Extension Options Filling Out the Program Record Form Example Extension 305 has Do Not Disturb disabled (no other options will be shown). Ext. 3 0 5 0 1 8 5 3 I 8 ( D ) Entering Data Into Memory Enter program mode.
  • Page 277 Extension Options Program 18: Extension Features (I) Understanding Related Programming For Class of Service: Program 1 To set up a Class of Service For Privacy Release Groups: To give an extension outgoing access to the lines intended Program 16 for Privacy Release Program 17 To assign a Privacy Release line to a key at an extension For DSS/BLF:...
  • Page 278 Program 18: Extension Features (I) Extension Options For Door Box: Each Digital Door Box extension must have Class of Program 18(I) Service 28. DIGITAL SYSTEM Administrator’s Guide...

  • Page 279: Program 18: Extension Features (Ii)

    Extension Options Program 18: Extension Features (II) Program 18: Extension Features (II) Program 18 is initially set as follows for each extension: • Day/Night Ringing Assignments = Y for all lines at ext. 300; N for all lines at all other extensions; N for all Call Coverage and Pickup keys •...

  • Page 280: Prime Line Assignment (Pla)

    Program 18: Extension Features (II) Extension Options Prime Line Assignment (PLA) Use this option to enable/disable a Prime Line key for a Multibutton phone. When you enable Prime Line for a Line key, the system automatically assigns Ringing Line Preference (below) to that Line key. Do not assign a Prime Line to an attendant or Headset extension.

  • Page 281: Whisper Page (Vo)

    Extension Options Program 18: Extension Features (II) Whisper Page (VO) Use this option to determine whether a Multibutton extension receives Whisper Page. This option does not apply to attendant extensions (attendants do not receive Whisper Page). Disable Whisper Page for extensions in Circular or Terminal Hunt Groups.
  • Page 282 Program 18: Extension Features (II) Extension Options Filling Out the Program Record Form For Day/Night Ring Assignment (RA), Night Ringing (NR), Delayed Ring Assignment (DRA), Prime Line Assignment (PLA): Select a feature (e.g., RA). In this box . . . Enter this data .
  • Page 283 Extension Options Program 18: Extension Features (II) For System Speed Dial (SD): Across from this heading . . . Enter this data . . . Complete the bin number (70-79 or 700-799), then enter the telephone number, up to 32 digits (when a number is longer than 16 digits, record digits 17-32 in the next consecutive bin)
  • Page 284 Program 18: Extension Features (II) Extension Options Enter the program mode. To enter Program 18 data for DSS (or Call -Press # + dial SP + dial 5312 + press #. Coverage) and Hotline: Press key 18 (CONF key) to enter Program 18. Dial ext.
  • Page 285 Extension Options Program 18: Extension Features (II) Enter the program mode. To enter Program 18 data for SD: -Press # + dial SP + dial 5312 + press #. Press key 18 (CONF key) to enter Program 18. Dial extension number, press #. -For System Speed Dial, dial the number of the extension you are programming from.
  • Page 286 Program 18: Extension Features (II) Extension Options Select an option: To program more bins: Go to step 5. To program another feature: Press SAVE once and go to step 4 (in any Program 18 procedure). To program another extension: Press SAVE twice, dial Y, and go to step 3 (in any Program 18 procedure).
  • Page 287 Extension Options Program 18: Extension Features (II) To enable/disable dial-out of # in a Speed Dial number Program 3 To select the System Speed Dial bin numbers Program 17 To assign Speed Dial keys, if desired Program 4 To set the Dial Tone Detection timer (this sets the time the system waits for dial tone before sending out a Speed Dial number or after a stored pause) Part II: DIGITAL SYSTEM Programs...

  • Page 288: Program 19: Hunt Groups

    Program 19: Hunt Groups Extension Options Program 19: Hunt Groups Program 19 is initially set as follows: • Circular Hunt Groups = None • Terminal Hunt Groups = None • UCD/ACD Hunt Groups = None Program 19 lets you set up Hunt Groups for the Extension Hunting feature. You can create three types of Hunt Groups: Circular Hunt Groups To make Circular Hunt Groups, place extensions into a group in the order you want a...
  • Page 289 Extension Options Program 19: Hunt Groups Filling Out the Program Record Form For Circular and Terminal Groups: In this box . . . Enter this data . . . Member Ext. 301-347 Hunt Type 01 - Busy/unanswered outside calls are sent through the group 02 - Busy/unanswered outside and Intercom calls are sent through the group...
  • Page 290 Program 19: Hunt Groups Extension Options Example There is a type 05 ACD group for Sales with Master Ext. 306, Overflow Ext. 307, Supervisor Ext. 301 and Member Exts. 310, 311, 312, 313. 0 5 3 0 6 3 0 7 3 0 1 Sales Group Name 3 1 0...
  • Page 291 Extension Options Program 19: Hunt Groups Select an option: To program another group: Press # until you see HUNT TYPE -, then go to step 3 (in any Program 19 procedure). To exit Program 19: Press SAVE once. To exit the program mode: Press SAVE twice. -To enter another program after exiting: Press its key.
  • Page 292 Program 19: Hunt Groups Extension Options -For example, if the group is 304, 305, 306 and you want to add 307 before 306, press # until you see 306. Dial the extension you want to add, press #. Dial its Hunt Type, press #.
  • Page 293 Extension Options Program 19: Hunt Groups Dial Master Ext. for the Supervisor’s group, press #. -You see "UCD MEMBER." Dial Supervisor Ext., press #. Select an option: To program another Supervisor: Go to step 3. To exit Program 19: Press SAVE. To exit the program mode: Press SAVE twice.
  • Page 294 Program 19: Hunt Groups Extension Options - For your notes - DIGITAL SYSTEM Administrator’s Guide...

  • Page 295: Initializing The System

    System Initialization Program 20 Initializing the System Program 20 Program 20 is initially set as follows: • Program 20 automatically assigns the initial (default) value to all the feature options in Programs 1-19. To quickly review the initial values of a program, turn to the first page of that program and refer to the shaded box in the upper left-hand corner.

  • Page 296: System Initialization

    Program 20 System Initialization – For your notes – DIGITAL SYSTEM Administrator’s Guide...
  • Page 297 Index 1+NNX Dialing, Programming Allow/ Deny Tables ....217 500/2500 Sets as Power Failure Telephones ..... 6, 147 6-Digit Analysis, Programming Tables .
  • Page 298 Index Multiple Positions ....... 118 - 119 Authorization Codes, Forced ARS .
  • Page 299 Index Call Forwarding at Attendant See Alternate Attendant Call Forwarding System Cancel ....... . . 47 Call Forwarding, Off Premise .
  • Page 300 Index Internal Call Forwarding, Programming ....198 Lines ..........235 No Flash at ESL, Programming .

  • Page 301: See Toll Restriction

    Index See Toll Restriction Dialing Translation, ARS ........40 Digital Door Box .
  • Page 302 Index Class of Service, Assigning to an Extension ....256 Dataset, Programming ....... . . 258 Direct Station Selection, Programming .
  • Page 303 Index Extension Name ........241 Extension Numbering, Programming .
  • Page 304 Index Hearing Tones from Other Callers See Off-Hook Signaling Hierarchial Class of Service Control, ARS ......40 Hold Automatic .
  • Page 305 Index LEDs Your Telephone’s Key Lights ......7 Line & Group Access, Extensions, Programming ....247 - 249 Line Circuit Type, Programming.
  • Page 306 Index To Voice Mail ........185 Messages, from VMU .
  • Page 307 Index Number of Operators, Programming......205 Number of Rings Before Recall ....... . 172 Number of Rings Before Recall, Programming .
  • Page 308 Index Page Programming ........264 Paging .
  • Page 309 Index Program 14: Extension Port Characteristics ....239 - 243 Program 15: Access Level (Extension) ..... . . 244 - 246 Program 16: Line and Group Access.
  • Page 310 Index Ringing Extended..........80 External .
  • Page 311 Index See Intercom Supervisor Monitoring ........161 Switching Between Calls See Split System Architecture, Non-Blocking .
  • Page 312 Index Park Orbit ......... . . 172 Park Orbit Timer, Programming .
  • Page 313 Index UCD (Uniform Call Distribution) Hunting......82 UCD Messages ..........191 Undefined Key, Programming.
  • Page 314 Index Voice-Announced Intercom Calls, Programming....202 Volume Controls ..........193 Walking Class of Service .
  • Page 315 Nitsuko America, Telecom Division 4 Forest Parkway Shelton, CT 06484 203-926-5400 TEL: 203-929-0535 FAX: Other Important Telephone Numbers Sales 203-926-5450 Customer Service 203-926-5444 Customer Service FAX 203-926-5454 Technical Service 203-925-8801 Discontinued Product Service 900-990-2541 Technical Training 203-926-5430 Emergency Technical Service (After Hours)
  • Page 316 4 Forest Parkway, Shelton, C T 06484 TEL: 203-926-5400 FAX: 203-929-0535 Part No. NI872ADG03 August 1994 Issue 1-0 Printed in U.S.A. (183)

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