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Nitsuko ONYX VSi Feature Handbook

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Multibutton Telephone
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  • Page 1 Multibutton Telephone Feature Handbook...
  • Page 2 In Edit Preferences General, set the following: – Default Magnification = Fit Width – Display Splash Screen at Startup = Disabled (box not checked) – Display Open Dialog Box at Startup = Disabled (box not checked) For easiest reading on-screen, select View Fit Width (or Ctrl K).
  • Page 3 Provides on-line viewing and printing. Extensive search and navigation capabilities. Ensures more timely turnaround of documents. When we provide an Acrobat manual with a product (e.g., Nitsuko TAPI Driver), you are assured of having the most up-to-date manual available. With the installation of a PC fax/modem, it makes faxing of any brochure, user guide, proposal or manual quick and easy.

  • Page 4: Table Of Contents

    TABLE OF CONTENTS Your system may restrict you from using some of the features listed in this handbook. Ask your communications manager which features you can use. Then check in the box next to the feature’s name. Also, if your system does not use the standard numbering plan, feature access codes may be different than described.
  • Page 5 Callback ..........26 Caller ID.
  • Page 6 Selectable Display Messages ......61 Speed Dial ......... . 63 Station Call Coverage .

  • Page 8: Using Your Telephone

    ONYX M ultib ut ton Fe atu re Ha nd bo ok Using Your Telephone The type of phone you have . . . is either a 16-button display telephone or a 16-button non-display telephone. These phones have fifteen programmable keys.

  • Page 9: If Your Phone Has An Alphanumeric Display

    The One-Touch Speed Dial keys also have two levels. Both levels are Speed Dial, but each key can have two Speed Dial bins assigned to it. Press just the Speed Dial key, you get the number stored in bins 50-59. Press and a Speed Dial key, you get the number stored in bins 20-29.

  • Page 10: Using Handsfree Instead Of The Handset

    Using Handsfree instead of the handset . . . Your telephone may have a Speakerphone for Handsfree operation. This means you can place and answer calls just by pressing SPK. If your phone has Automatic Handsfree, you can press a line key for a Handsfree call without first pressing SPK.

  • Page 11: If You Have A Dss Console

    If you have a DSS Console . . . You may have a DSS Console next to your phone. When you first use your DSS Console, many of the keys are programmed for you. By just pressing a key, you can easily call (Hotline) co-workers, Park calls or use Page.

  • Page 12: Verify The Functions Of Your Programmable Keys

    Verify the functions of your programmable keys . . . To view the functions of your programmable keys, you can press and the key you wish to CLEAR view. The display will show what CHECK that key is programmed for (line key, DSS/BLF, Speed Dial or Intercom function).
  • Page 14 .QRZZKHQWRXVH\RXUIHDWXUHV Then turn to page Look up what you want to do Intercom Calls ......11 &DOOLQJDFRZRUNHU Paging......... 53 Door Box........37 Placing and Answering ....9 2XWVLGHFDOOV Prime Line Selection....58 Ringing Line Preference .... 60 Account Codes ......17 Dialing Number Preview ...

  • Page 15: Look Up What You Want To Do

    .QRZZKHQWRXVH\RXUIHDWXUHV Then turn to page Look up what you want to do Privacy Groups......58 :KHQ\RXZRUNLQJURXSV Group Call Pickup ..... 39 Group Ring......... 41 Directed Call Pickup ....34 Do Not Disturb......36 ,I\RXQHHGSULYDF\ Microphone Mute ...... 48 Headset........41 Background Music.....

  • Page 16: Basics

    Outside Calls Basics Handsfree Handsfree lets you place or answer calls without lifting the handset. When you see the instruction, "Lift Handset," you can press instead. If your phone has Automatic Handsfree, you can press a key without first pressing If you are an attendant, you do not have Handsfree.
  • Page 17 Outside Calls Press -The line key lights and you hear dial tone. You may also be able to press a line group (line rotary) key. These keys are also called outbound loop keys. Your communications manager can tell you which keys are line keys. Dial number.

  • Page 18: Intercom Calls

    Intercom Calls -The line key may be a line group (incoming line rotary) key. These keys are also called inbound loop keys. -If you are not connected to the caller, press the flashing line key. The line key lights. -To answer a call ringing the paging speakers, see the Night Answer feature.
  • Page 19 Intercom Calls -To verify a programmable key’s function, press CHECK and the key that you wish to verify. You may need to press the key several times to check all the key’s programming. Method 2 Press Hotline key. -You hear ringing. Wait for the party to answer.

  • Page 20: Hold

    Hold Use Voice Announce in User-Programmable 8VHU3URJUDPPDEOH )HDWXUH Features (page 85) instead of the procedure below. Do not lift handset. 7RGLVDEOHRUHQDEOH YRLFHDQQRXQFHG,QWHUFRP Press FDOOVWR\RXUH[WHQVLRQ Dial to disable; to enable. Press Hold This feature is always available. Hold lets you place a call in a temporary waiting state. While the call is on Hold, you can place and receive other calls.
  • Page 21 Hold If you place an Intercom call while you are on an outside call, you automatically place the outside call on System Hold. (If you have a DSS Console, press fore pressing a DSS key.) (Do Not Hang Up.) 7RSODFH\RXUFDOORQ+ROG Press -Press HOLD again to place an outside call on Exclusive Hold.

  • Page 22: Transfer

    Transfer Dial line access code (e.g., 801) or exten- sion number. At your extension: Lift handset. 7RUHWULHYHDQ,QWHUFRPFDOO IURP+ROG -If you have Prime Line Selection, press the flashing CALL key before going to the next step. Press -If you put a Handsfree Intercom call on Hold the SPK key must remain lit or the call will be cut off.
  • Page 23 Transfer -If you hear ringing, wait for party to answer before announcing call. To Transfer the call unannounced, skip this step. -If you hear busy tone, you can dial C to wait in line. Refer to the Camp-On feature on page 29. Also, your display shows, "HOLD/WAIT."...

  • Page 24: Features

    Account Codes Features Account Codes For billing or other purposes, you can enter an Account Code (a number up to 10 digits long) to categorize your outside call. This Account Code is included in a report that the system generates. You can enter an Account Code manually as described below, or you can program a One-Touch Speed Dial key for Account Code entry (see page 63).

  • Page 25: Alarm

    Alarm Press Press -You are reconnected to your call. Alarm This feature is for attendants only. Your telephone display may show an alarm message. Alarm messages occur when a telephone is unplugged or fails, when a line fails or when a printed circuit card in the system equipment fails.

  • Page 26: Alternate Attendant

    Alternate Attendant Alternate Attendant This feature is for attendants only. Alternate Attendant allows you to reroute your incoming calls to another extension (your Alternate Attendant). You may want to reroute calls when you are busy or you must leave your phone. Outside calls ring at both your extension and the Alternate Attendant.

  • Page 27: Automatic Call Distribution

    Automatic Call Distribution Automatic Call Distribution ACD Member (Agent) Your extension may be in an Automatic Call Distribution group. The members of your ACD group share responsibility for answering the group’s calls. ACD evenly distributes the calls among the group members.
  • Page 28 Automatic Call Distribution (Optional) Record the announcements that your group’s callers hear. Your communications manager can tell you if you need to record any announcements. To record announcements, your system must have a VMU Module. Watch your DSS Console. 7RPRQLWRUWKHVWDWXVRI -If Agent’s key is Agent is \RXU$&'JURXS...
  • Page 29 Automatic Call Distribution Enter the number of the message you want to record (00, 02-07). -Your communications manager can tell you which message to record. Message 00 is the standard ACD All Agents Busy message. -The system prompts, "Please start recording."...

  • Page 30: Background Music

    Call Forwarding To erase messages, dial Y. - Your display shows, "COMPLETED." To quit without erasing, dial N. - Your display shows, "ABORTED." Background Music You can receive Background Music over your telephone’s speaker. The music stops whenever a call comes in or you lift the handset. You can turn the music on or off only when your telephone is not in use.
  • Page 31 Call Forwarding Press Press Dial extension number to receive calls. Press one of the following: to forward calls not answered. to forward calls not answered or when busy. to forward all calls. to have Voice Mail screen your calls (i.e., emulate a personal answering machine).

  • Page 32: Call Forward System Cancel

    Call Timer Dial Dial line number (e.g., 01). -You may also be able to dial a line group code (9, 90-98). Dial telephone number that is to receive calls. Press to hang up. -MW flashes slowly. A voice prompt may remind you that your calls are forwarded.

  • Page 33: Callback

    Callback Press Timer key. 7RVWDUWWKH&DOO7LPHU LI \RXKDYHD7LPHUNH\  -The Timer key is ON. Your display starts timing your call. Press the Timer key before you place or answer your call — or while idle. If your phone has Auto Timer, it starts automatically for outside calls.

  • Page 34: Caller Id

    Caller ID 7RDQVZHUZKHQ&DOOEDFN ULQJV\RXEDFN -If you hear ringing, wait for answer. -If you hear two beeps, go ahead and speak. Call busy extension again. 7RFDQFHOD&DOOEDFN UHTXHVWWRDVSHFLILF -You hear busy tone. H[WHQVLRQ Press (This also cancels your Line Callbacks.) 7RFDQFHODOO\RXU&DOOEDFNV VLPXOWDQHRXVO\ Press Caller ID If your phone has a display, Caller ID can show your incoming caller’s...
  • Page 35 Caller ID and press flashing line key. 7RDQVZHUD&DOOHU,'FDOO ZLWKWKHSUHDQVZHU -You see the incoming caller’s name and GLVSOD\GLVDEOHG  number and you answer the call. (Your phone must have Automatic Handsfree 7RDQVZHUD&DOOHU,'FDOO disabled to use this feature.) ZLWKWKHSUHDQVZHU GLVSOD\HQDEOHG  Press the flashing line key to display the in- coming caller’s phone number.

  • Page 36: Camp-On

    Camp-On :KHQ\RXVHH ,WPHDQV OUT OF AREA Your caller has dialed from an area that does not support Caller ID UNAVAILABLE Your telephone company’s Caller ID service is out of order Camp-On Camp-On allows you to call a busy extension or line and wait off-hook until that extension or line becomes free.

  • Page 37: Conference

    Conference Press the other key. 7RUHWXUQWRWKHILUVWFDOO DQGVZLWFKEHWZHHQFDOOV -This automatically places the first call on Hold. Conference This feature is always available. Conference allows you to converse jointly with two inside parties, two outside parties or one of each. Place first call. 7RVHWXSD&RQIHUHQFH Press Place next call.

  • Page 38: Conference, Unsupervised

    Dialing Number Preview Conference, Unsupervised Use Unsupervised Conference when you want to join two outside callers in a Conference — then leave the Conference and allow them to talk privately. Once you set up this type of Conference, it continues until one of the outside callers hangs up.

  • Page 39: Direct Station Selection

    Direct Station Selection -Your display shows digits dialed, with a cursor (-) after the last digit. < > Press to move the cursor left to the in- 7RFRUUHFWGLJLWV correct digit. Press to move the cursor to the right, one digit at a time. Dial correct digit.
  • Page 40 Direct Station Selection When the key is... The extension is... Idle Busy Flashing Also refer to DSS in User-Programmable 8VHU3URJUDPPDEOH )HDWXUH Features (page 85). When programming DSS keys, you can use the User-Programmable Feature or the procedure below. If a DSS key is also a Station Call Coverage key, changing DSS also changes the Call Coverage assignment.

  • Page 41: Directed Call Pickup

    Directed Call Pickup Directed Call Pickup Directed Call Pickup allows you to answer a call ringing another extension. You may also have Call Coverage keys on your phone. You can use these keys instead of Directed Call Pickup to answer a call to the covered extension.
  • Page 42 Directory Dialing -For Intercom Directory, dial I. Your display shows, "INTERCOM DIRECTORY." For Personal Directory, dial P. Your display shows, "PERSONAL DIR." For Company-wide Directory, dial C. Your display shows, "COMPANY WIDE DIR." -If your display shows, "NO RAM INSTALLED" when you press P or C, you can only use Intercom Directory Dialing.

  • Page 43: Display Messages

    Display Messages Press 7RFDQFHO'LUHFWRU\'LDOLQJ DWDQ\WLPH Display Messages Messages appear in the display window to provide helpful information at a glance. When your phone is not in use, the date and time display. When you use your phone, messages display to explain what is happening or to help you remember what to do next.

  • Page 44: Door Box

    Door Box -The phone rings if idle; wait for an answer. Door Box Your system may have Door Boxes. A Door Box is a self-contained Intercom unit typically used to monitor entrance doors. A visitor at the door can press the Door Box call button (like a door bell). The Door Box then sends chimes to certain extensions.

  • Page 45: Dual Line Appearance

    Dual Line Appearance Dual Line Appearance Your extension has two line appearance keys for placing and answering calls. These line appearance keys are on the keys on your phone. This will be a convenience for you if you frequently have two calls active on your phone.

  • Page 46: Forced Line Disconnect

    Group Call Pickup Forced Line Disconnect This feature is for attendants only. Forced Line Disconnect allows you to disconnect a call on an outside line. This may be necessary, for example, when a call is terminated but the line remains locked up (line key stays lit). 7RGLVFRQQHFWDOLQH Press desired key.

  • Page 47: Group Listen

    Group Listen (You can program this on a One-Touch Speed 7RDQVZHUDFDOOULQJLQJLQD Dial key. See page 63.) 3LFNXS*URXSIURPDSKRQH ZLWKLQWKDW3LFNXS*URXS Press Press and dial -You are connected to the caller. Your display shows, "P (+ name)" or "PICKUP FROM (+ extension number)." Press the flashing Group Call Pickup key.

  • Page 48: Group Ring

    Headset -SPK lights. (Do not hang up.) 7RFDQFHO*URXS/LVWHQ Press -SPK goes out. Group Ring During installation, certain extensions in your system were arranged into Ring Groups. When you call a Ring Group number, all extensions in the Ring Group ring. You can also answer a Ring Group call. (You can program this on a One-Touch Speed 7RSODFHDFDOOWRD5LQJ Dial key.
  • Page 49 Headset Leave the handset in the cradle. 7RLQVWDOOWKHKHDGVHW Unplug the handset and plug in the headset. For Non-attendant Keysets to hang up calls in place of the handset. Press whenever you see the instruc- 7RRSHUDWHD+HDGVHW tion, " " Press whenever you see the instruc- tion, "...

  • Page 50: Hotline

    Hotline Hotline Hotline gives you one-button calling and Transfer to another extension (your Hotline partner). The Hotline key on your phone shows the status of your partner’s extension. - To verify a programmable key’s programming, press CHECK and the key to verify. You may need to press the key several times to check all the programming.

  • Page 51: Intrusion (Barge-In)

    Intrusion (Barge-In) (Do Not Hang Up.) 7RWUDQVIHUWKHFDOO\RXDUH Press the Hotline key. RQXVLQJD+RWOLQHNH\ -If your partner doesn’t answer, you can press another Hotline key instead of going to step 2. or wait for an answer. flashes.) 7RDQVZHUDFDOOIURP\RXU If you are not an attendant... +RWOLQHSDUWQHU Listen for two beeps.

  • Page 52: Last Number Redial

    Line Callback Wait about four seconds, your display will show "Conference Call". -You and the other two parties are in Conference. Last Number Redial This feature is always available. With Last Number Redial, you can easily call the last outside number you dialed.

  • Page 53: Meet-Me Conference

    Meet-Me Conference Dial C. -Busy tone stops. -Use your phone for other calls while you wait for Callback to ring you back. Dial C and 7RUHTXHVWD&DOOEDFNDIWHU GLDOLQJDFRGHIRUDQ -You can use your phone for other calls RXWVLGHOLQH while you wait for Callback to ring you back.

  • Page 54: Message Waiting

    Message Waiting Page desired parties and announce Meet- 7RVHWXSD0HHW0H Me Conference code (11 or 12). &RQIHUHQFH Press Dial Meet-Me Conference access code. and press 7RMRLQD0HHW0H &RQIHUHQFH Dial announced Meet-Me Conference ac- cess code (11 or 12). -The display shows "Conference Call" when the three parties join the Meet-Me Conference.

  • Page 55: Microphone Mute

    Microphone Mute (Your MW key flashes fast.) 7RDQVZHUD0HVVDJH and press :DLWLQJOHIWDW\RXU H[WHQVLRQ -The system calls the extension that left you the message. Your MW key continues to flash if you have additional Messages Waiting. (Do not lift handset.) 7RVHOHFWWKHPHVVDJH\RX Press ZDQWWRDQVZHU IURP\RXU GLVSOD\SKRQH  -Your display shows the extension which...

  • Page 56: Monitor

    Night Answer Press 7RDFWLYDWH0LFURSKRQH 0XWH -You can do this while on a call or when your phone is idle (to turn off Handsfree reply to a voice-announced call). Press 7RGHDFWLYDWH0LFURSKRQH 0XWH Monitor Monitor allows you to listen to somebody else’s phone conversation, without them hearing you or knowing you are on the line.

  • Page 57: Off-Hook Signaling

    Off-Hook Signaling Press 7RSODFHWKHV\VWHPLQ 1LJKW$QVZHU DWWHQGDQWV -The DND key flashes. Your display RQO\  shows, "NIGHT MODE ON." Press 7RWDNHWKHV\VWHPRXWRI 1LJKW$QVZHU DWWHQGDQWV -The DND key goes out. Your display RQO\  shows, "NIGHT MODE OFF." You can change the lines that ring your phone 8VHU3URJUDPPDEOH )HDWXUH at night.
  • Page 58 Off-Hook Signaling You can allow or deny Voice Over for your 8VHU3URJUDPPDEOH )HDWXUH extension. Refer to Voice Over in User-Programmable Features (page 85). Voice Over (You hear two beeps before your caller’s 7RUHVSRQGWRD9RLFH2YHU voice.) VLJQDO Press and hold -To talk to the first party, release MIC. 7RVLJQDODQRIIKRRN H[WHQVLRQ Use DSS or Hotline.

  • Page 59: Operator Assistance

    Operator Assistance Operator Assistance Operator Assistance (OPA) automatically answers outside calls and provides dialing options to the outside callers. OPA lets an outside caller dial an extension or hunt group directly. You or a co-worker do not have to screen the call. When OPA answers a call, the caller hears a recording of their dialing options.

  • Page 60: Page, Zone

    Page, Zone -Your communications manager can tell you about the messages. 7RHUDVHDOO23$PHVVDJHV LQFOXGLQJWKH$&'RYHUIORZ Press and press PHVVDJH  Dial MV. Press Dial Y. -To exit the procedure without erasing the messages, dial N. Dial system telephone number. 7RFDOOLQWRWKHV\VWHP XVLQJ2SHUDWRU$VVLVWDQFH After OPA answers, dial announced option: Dial single-digit option.
  • Page 61 Page, Zone Additionally, your system may have External Paging Zones. If you page to an internal zone, the announcement broadcasts over the corresponding external zone as well. You can have up to two zones - 1 and 2). All Call Paging is broadcasted to all External Paging Zones (speakers).

  • Page 62: Park

    Park Press Page key. -You hear two beeps. If the zone is busy, you hear fast busy tone instead. -You may have Page Zone keys on your phone and your DSS Console. The key is lit when the zone is busy. Make announcement.
  • Page 63 Park -You hear dial tone. If you hear busy tone, press a CALL key and dial another orbit. Page party to receive call and announce the Park Orbit access code. Press the Park Orbit key. -You hear dial tone. The key flashes for calls you parked and is on for calls co-workers have parked.

  • Page 64: Personal Greeting

    Personal Greeting Personal Greeting You can record a Personal Greeting (i.e., brief message) for your extension. When you leave your extension unattended, callers hear your Personal Greeting. After the caller listens to your message, you can optionally have the call forwarded to another extension. If you are an attendant, you cannot use Personal Greeting.

  • Page 65: Prime Line Selection

    Prime Line Selection Prime Line Selection With Prime Line Selection, you automatically connect to an outside line when you lift the handset. You can use your Prime Line for placing or answering calls. Prime Line Selection simplifies handling calls on your most frequently-used line.

  • Page 66: Removing Lines And Extensions

    Removing Lines and Extensions Removing Lines and Extensions This feature is for attendants only. If a line or extension is causing an Alarm, you can remove it from service until service personnel resolve the problem. This prevents further Alarms on this line or extension. After it is repaired, you can place the line or extension back in service.

  • Page 67: Ringing Line Preference

    Ringing Line Preference Ringing Line Preference Ringing Line Preference lets you answer outside calls by just lifting the handset. Ringing Line Preference simplifies the way you answer calls. This helps if you use your phone primarily for answering calls. If more than one call is ringing, Ringing Line Preference answers the call on the lowest numbered line first.

  • Page 68: Selectable Display Messages

    Selectable Display Messages Press 7RDFWLYDWH5RRP0RQLWRU Press Dial the extension number to be monitored. Press flashes on a monitored phone. From the monitoring extension, press 7RFDQFHO5RRP0RQLWRU Selectable Display Messages You can choose preprogrammed Selectable Display Messages for your extension. Co-workers (with display telephones) calling your extension see the message you select.
  • Page 69 Selectable Display Messages -MW flashes slowly. 7RVHOHFWD'LVSOD\0HVVDJH E\VFUROOLQJWKURXJKWKH Press PHVVDJHV  > Dial M. < Scroll through the messages using -You may add digits to the end of messages 00-07. Press -You hear dial tone. -If you append a message (00-07), skip this step.

  • Page 70: Speed Dial

    Speed Dial Speed Dial Speed Dial gives you quick access to frequently called numbers. There are two types of Speed Dial: Personal and System. Each Speed Dial number can be up to 16 digits long. You can chain (link) two Speed Dial numbers to access longer numbers (up to 32 digits).
  • Page 71 Speed Dial Storing a Pause, Delay or Flash You can store a Pause in a Speed Dial bin by pressing where you want the Pause to occur. When you use the stored number, the system stops dialing when it encounters the pause and waits for a second dial tone.
  • Page 72 Speed Dial -DSS consoles have the last three row of keys (keys 81-110) fixed for System Speed Dial numbers 700-730. Using Personal Speed Dial and press 7RVWRUHD3HUVRQDO6SHHG 'LDOQXPEHU Press -Your display shows, "ENTER BIN #". Dial Personal Speed Dial bin number (50- 59, 20-29) or press One-Touch Speed Dial key.
  • Page 73 Speed Dial -To enter a pause, press HOLD. To enter a Flash, press FLASH. To enter a Delay, press DIAL. For example, to have the system dial 9, pause and then dial 926 5400, enter: 9 (HOLD) 9265400. -Press CLEAR to reenter a phone number.
  • Page 74 Speed Dial 7RFDOOD3HUVRQDO6SHHG 'LDOQXPEHU -You can preselect a line by pressing a line key. If you preselect, you must press CALL1 instead of DIAL before dialing a bin number. Press Dial Personal Speed Dial bin number or press Personal Speed Dial key. -The Speed Dial key does not light.
  • Page 75 Speed Dial -If you display shows, "PROGM NAME Y/N," see instructions above for name programming. Dial line number (e.g., 01) or press -You may also be able to dial a line group access code (9, or 90-98) or press a loop key. Dial number.

  • Page 76: Station Call Coverage

    Station Call Coverage -If the number includes a pause,you can press * to force dialing to continue. -If you hear busy tone, press an idle line key. Your call dials out automatically. Place first call using Speed Dial. 7RFKDLQWZR6SHHG'LDO QXPEHUV -Wait for number to dial out.
  • Page 77 Station Call Coverage When the key is . . . The covered phone is . . . Idle Busy Flashing Slowly Ringing Flashing Fast In DND Press Call Coverage key. 7RSODFHDFDOOWR\RXU FRYHUHGH[WHQVLRQ If you hear two beeps, go ahead and speak. If you hear ringing, wait for called party to answer.

  • Page 78: Telemarketing Dial

    Time and Date Coverage key. To change a Call Coverage Key extension assignment, use DSS programming. See DSS in User-Programmable Features (page 85). Telemarketing Dial Telemarketing Dial lets you use your PC to dial a call and then pick up the call from your telephone after it goes through.
  • Page 79 Time and Date -Your display shows, "DSS,EXT,6,9,8?." Dial -Your display shows, "SET TIME HHMMSS." Enter the hour (00-23: 0=12 midnight; 12=12 noon; 23=11 P.M.) Enter the minutes (00-59). Enter the seconds (00-59). 7RVHWWKHGDWH Press Press -Your display shows, "DSS,EXT,6,9,8?." Dial -Your display shows, "SET DATE MMDDYY."...

  • Page 80: Voice Mail

    Voice Mail Voice Mail Your system may have Voice Mail (Integrated Voice Messaging). Integrated Voice Messaging lets you exchange recorded messages with co-workers. It also lets your outside callers leave recorded messages for you. You and every other user has a mailbox which holds your recorded messages.
  • Page 81 Voice Mail Message Center A Message Center is a mailbox shared by you and your co-workers. If your phone has a Message Center key, you can leave messages for your co-workers or listen to messages they have left. For example, you could be part of a Customer Service group with a Message Center for each of your company’s products.
  • Page 82 Voice Mail Press the Message Center key. -You log onto the Message Center mailbox. You have all the options available to any other mailbox subscriber. 7RIRUZDUGFDOOVWR\RXU PDLOER[ Press Press Press Dial Call Forwarding option. -Dial 1 to forward calls not answered. -Dial 2 to forward calls not answered or when busy.

  • Page 83: Voice Prompting Messages

    Voice Prompting Messages Dial extension number. -If you dial the Voice Messaging System master number, your outside caller can select the mailbox they want. (Your telephone must have a record key.) 7RUHFRUG\RXU Press Record key. FRQYHUVDWLRQ -After a few seconds, you hear two beeps and an announcement when Voice Mail starts recording your call.
  • Page 84 Voice Prompting Messages Voice Prompt Description Please hold on, your call is being Plays when calling an extension rerouted. that is Call Forwarded off-premise. Please start recording. Plays to prompt the user to record a Personal Greeting. Recording finished. Plays to alert the user that the time allotted for recording a Personal Greeting is up.

  • Page 85: Volume Controls

    Volume Controls Volume Controls Your telephone has three volume adjustments: Background Music, handset and Handsfree. The Background Music adjustment also adjusts incoming ringing and paged announcements. If you are an attendant, you don’t have Handsfree or the Handsfree volume adjustment. >...

  • Page 86: Walking Class Of Service

    Walking Class of Service Walking Class of Service If you try to place a call from a co-worker’s phone and the system prevents it, you can use Walking Class of Service. Walking Class of Service allows you to temporarily override dialing restrictions when you use someone else’s extension.

  • Page 87: Charts And Illustrations

    Charts and Illustrations Charts and Illustrations This section contains handy charts and illustrations for your reference. You’ll find: The dialing plan (the numbers you dial) — see below Flash rates for telephones — see page 81 Multibutton telephone key layout — see page 82 DSS Console key layout (page 83) Feature Quick Reference Guide —...
  • Page 88 Charts and Illustrations 'LVSOD\0XOWLEXWWRQ7HOHSKRQH/('V All LEDs out (dark) Your phone is idle (not on a call) Outside Calls An outside line is busy The line key is On Red An outside call is ringing your The line key flashes Slowly RED phone if it’s shared, Off then flashing QuicklyGreen if it’s just for you...

  • Page 89: Your Multibutton Phone

    Charts and Illustrations Alphanumeric Display CLEAR CHECK One Touch Speed Dial Keys Programmable Function Keys Speed Dialing DIAL CALL 1 Dual Line CALL 2 Appearance Keys Last Number FLASH Redial CONF HOLD Do Not Disturb VOLUME Microphone Mute Speakerphone Message Microphone Waiting Lamp Handsfree,...
  • Page 90 Charts and Illustrations PAGE PAG 1 PAG 2 PAG 3 Your DSS Console...
  • Page 91 Charts and Illustrations 48,&.5()(5(1&( OUTSIDE CALLS Placing: Lift handset + Line key + Dial number Answering: Lift handset (if not connected, press flashing key) Answering ringing over Lift handset + CALL1 + * + 0 paging speakers: INTERCOM CALLS Placing: Lift handset + CALL1 + Dial extension (if you hear ring-busy, you may be able to dial 1 to get through) Answering: If ringing, lift handset + flashing CALL key.
  • Page 92 Charts and Illustrations 96L86(5352*5$00$%/()($785(6 To program a feature, press # and the feature’s code. For example, to set Night Ring, press # and dial NR. The remaining steps vary with each feature. Your access level determines the features you can program. See your communications manager. Note that enabling RA or NR disables DRA and vice versa.
  • Page 93 Charts and Illustrations...
  • Page 94 Multibutton Telephone Feature Handbook...
  • Page 95 This manual has been developed by Nitsuko America. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated.
  • Page 96 Nitsuko America, Telecom Division 4 Forest Parkway Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 Other Important Telephone Numbers Sales ....... . .203-926-5450 Customer Service .
  • Page 97 88921MFH02 October 1995 Issue 1-0 Printed in U.S.A. (183)

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