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Nitsuko Portrait308 Pocket Manual

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Portrait 308/824
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1.1 (308) / 2.1D (824)

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  • Page 1 Portrait 308/824 Pocket Guide 1.1 (308) / 2.1D (824)
  • Page 2 In Edit Preferences General, set the following: – Default Magnification = Fit Width – Display Splash Screen at Startup = Disabled (box not checked) – Display Open Dialog Box at Startup = Disabled (box not checked) For easiest reading on-screen, select View Fit Width (or Ctrl K).
  • Page 3 Provides on-line viewing and printing. Extensive search and navigation capabilities. Ensures more timely turnaround of documents. When we provide an Acrobat manual with a product (e.g., Nitsuko TAPI Driver), you are assured of having the most up-to-date manual available. With the installation of a PC fax/modem, it makes faxing of any brochure, user guide, proposal or manual quick and easy.
  • Page 4 Pocket Guide 1.1 (308) / 2.1D (824)
  • Page 5 No representation is made that this manual is complete or accurate in all respects and Nitsuko America shall not be liable for any errors or omis- sions. In no event shall Nitsuko America be liable for any incidental or consequential damages in connection with the use of this manual.

  • Page 6: Table Of Contents

    Table of Contents In this section ..... . . Page Introduction .......7 Using The Feature Section .
  • Page 7 In this section ..... . . Page DP and DTMF Compatibility ....56 Department Step Calling .

  • Page 8: Program 13 - Extension Options

    In this section ..... . . Page Ringing Line Preference .....126 Room Monitor .
  • Page 9 In this section ..... . .Page Program 14 - Flexible Station Numbering ......175 (FLEX.STA.#ING) Program 15 - System Options (1) .175...

  • Page 10: Program 19 - System Options

    In this section ..... . . Page Program 44 - External Alarm Sensor ......190 (ALARM SENSOR) Program 45 - Intercom Link Increase .

  • Page 11: In This Section

    In this section . . . Page Program 88 - Door Relay Timer .206 (DOOR RELAY TIMER) Program 89 - CO Dial Tone Delay Timer ......206 (DIAL WAIT TIMER) Program 90 - Error Check .

  • Page 12: Introduction

    INTRODUCTION Using The Feature Section The Feature section of this manual is in alphabetical order. The features are divided into headings as follows: Description tells what the feature is and describes its bene- fits. Along with the Description are the Conditions and Default Configuration.

  • Page 13: Programming

    INTRODUCTION (cont’d) Default Configuration lists the default (factory-installed) setting for the program. When initially installed, the sys- tem uses the Default Value. Programming To change the system's programmable options, you must have a telephone connected to port number 1. To enter data for an option, just access the option and enter in the appropriate information from the Program Record Form.

  • Page 14: System Reset

    Change the Switch-1 position. (Move to right to RUN.) Press HOLD key. (This will exit the program mode.) System Reset The Switch-2 (RST / RUN) is used for resetting the system when required. Move the switch to RST (the left) side to reset the system immediately - keeping current program set- tings.

  • Page 15: Exiting Programming

    INTRODUCTION (cont’d) failure. They should only be moved when a reset/reinitial- ization is required. Refer to ‘System Reset’ or ‘System Reinitialization’ for further information. The system password can be changed from the default of '8111111' to any combination of digits up to 8. The password can consist of any digits between 0 and 9.

  • Page 16: Installation Layout

    8 2 4 0 0 - 1 3 Installation Layout...

  • Page 17: Portrait 824 Ksu Layout

    INTRODUCTION (cont’d) To Door Strikes Paging Speaker or External #2 Amplifier MOH Source Paging Speaker Alarm Inputs Amplifier 1 and 2 ALM2 ALM1 CTR2 SPK2 CTR1 SPK1 EXPOW INPOW EXPOW INPOW EXPOW INPOW EXPOW INPOW (ALM2) (ALM1) Using internal power PFCON To CO Connection on CPU Card...
  • Page 18 External Door Boxes Source 1 and 2 Source Volume Control Volume Control External for Door Page 1 and 2 1 and 2 (SPK2) (SPK1) (DH2) (DH1) EXMOH Auxiliary PCB Set SW1 to proper baud rate position by placing SLTCN jumper over pins of Power Failure desired baud rate.

  • Page 19: Portrait 308 Ksu Layout

    INTRODUCTION (cont’d) Initialization Switch SMDR PCB, Two Optional Auxiliary PCB, Caller ID PCB Cards Maximum or Fax/DISA PCB Stations PF KT Trunks ETHCN Earth Ground Music on Hold Power Failure Override Jumper Jumper on CPU Portrait 308 System...

  • Page 20: Keyset Leds

    Keyset LEDs Your phone is idle (not on a All LEDs out (dark) call) Outside Calls An outside line is busy The line key is ON (Red) An outside call is ringing The line key flashes Slowly your phone (Red) You’re on an outside call The line key is ON (Green) You place the outside call...

  • Page 21: Dss Console Leds

    INTRODUCTION (cont’d) Keyset LEDs (Cont’d) Miscellaneous Features (Cont’d) You are Monitoring a MON flickers Moderately phone (Red) You have Night Answer TRFR ON (Red) active You activate Selectable DND flashes a Double Display Messaging Wink (Red) 824 System Only DSS Console LEDs All programmed extensions All LEDs out (dark) idle (not on a call)

  • Page 22: Your Multibutton Phone

    Your Multibutton Phone Liquid crystal display CHECK Check Handset CLEAR Clear Speaker Line keys One-touch keys Feature Last Number Dial Message Waiting lamp Room Monitor lamp Intercom FLASH TRFR Dial Control Transfer DND/CONF Flash HOLD Speaker Hold VOL. Microphone Microphone Mute Volume/Contrast Control Do Not Disturb/Conference...

  • Page 23: System Number Plan

    INTRODUCTION (cont’d) SYSTEM NUMBER PLAN Code Function Account Codes 99 + acct Input Acct Code (SLT-Dial Plan 1 or 2) code Alarm Clock 50 + Alarm #Set Alarm Clock Call Forwarding 63 + ext + Set Call Forwarding (SLT-Dial Plan 1) option # 053 (or 953) Set Call Forwarding (SLT-Dial Plan 2) + ext # +...
  • Page 24 SYSTEM NUMBER PLAN Code Function C.O. Calls (Trunk Numbers/Access Codes) (cont.) 0 (or 9) + Seize specified trunk (outgoing call or trunk # answer to hold) (SLT-Dial Plan 1) 06 (or 96) CO Call Pickup (SLT-Dial Plan 1/2) 09 (or 99) Seize last held CO line on a specific + ext extension (SLT on Dial Plan 1/2)
  • Page 25 INTRODUCTION (cont’d) SYSTEM NUMBER PLAN Code Function Hold Single line phone places a call on Exclusive Hold Single line phone places a call on Hold Intercom 10 - 79 Extension numbers (from ICM dial tone) Seize ICM dial tone (SLT-Dial Plan 1) Call Attendant (from ICM dial tone) (keyset and SLT-Dial Plan 1) # + hunting Call to Hunt Group (from ICM dial tone...
  • Page 26 SYSTEM NUMBER PLAN Code Function Save External Page Zone 1 (from ICM dial tone) External Page Zone 2 (from ICM dial tone) DC + DC Save the last outside number dialed DC + # Dial a saved number Selectable Display Messages 00-49 Select Messages 00-49 Speed Dial...
  • Page 27 - For Your Notes -...

  • Page 28: Account Code Capability

    ACCOUNT CODE CAPABILITY Available Available Account Codes are user-dialed codes associated with trunk calls. An extension user can enter an Account Code before making an outside call or during a previously established call. If the system is programmed to force an Account Code entry, it must be done before the call is made.

  • Page 29: Alarm Clock

    ALARM CLOCK Available Available The Alarm Clock lets a display phone user set two alarms as a reminder for appointments, meetings, etc. The alarms sounds daily at the set time unless cancelled. This can be programmed as a One-Touch key. Refer to ‘Programmable Keys’. Conditions: None Default Configuration: Alarm enabled.

  • Page 30: Alphanumeric Display

    ALPHANUMERIC DISPLAY Available Available Each display phone is equipped with a 2-line, 16-character Liquid Crystal Display (LCD). These displays are used to help the display telephone user process calls, identify callers, send and receive Text Messages, and customize features. Note that Time, Date, extension number, and, if programmed, name always display when the extension is idle.
  • Page 31 ALPHANUMERIC DISPLAY (cont’d) This Display Appears using (And shows) CLBK FM LINE XX Callback (Queued line is free and is calling back the extension) CLBK FM XXX Callback (A previously programmed Callback is now recalling the exten- sion which placed the Callback) CO DIR Directory Dialing (User has accessed Speed Dial Directory Dialing)
  • Page 32 This Display Appears using (And shows) LINE XX KEY CHECK (A user verifies a line key’s programming) LINE XX STA YYY Hold (A call on hold is picked up) MEET ME ALL Call or Meet-Me Conference (User is placing MEET ME INT X or a Meet-Me Conference) MEET ME ALL EXT or MEET ME EXT Y MSG XXX...

  • Page 33: Feature Operation

    ALPHANUMERIC DISPLAY (cont’d) This Display Appears using (And shows) SYS # XX Name Storing (A user is storing a name with a Speed Dial number) TEL-XXX PAG. GP-Y CHECK (User verifies extension num- ber and page group number assigned) TRK QUEUING Line/Trunk Queuing (Line has been queued) XX 1234567890...

  • Page 34: Background Music

    BACKGROUND MUSIC Not Available Available Background Music (BGM) sends music from a customer- provided music source to the speakers of the keyset tele- phones. If an extension user activates it, BGM plays when- ever the user’s extension is idle. Incoming calls and Page announcements override BGM.

  • Page 35: Call Forwarding

    CALL FORWARDING Available Available Call Forwarding permits a user to redirect their calls to another extension. This ensures that the user’s calls are cov- ered when they are away from their work area. All exten- sions can reroute their outside calls to the same destination extension (e.g.
  • Page 36 Program 13 - Extension Options (3) - [B.] Do Not Disturb Enable DND for the executive’s extension [0=disabled, 1=CO audible disabled, 2=CO and ICM calls disabled, 3=CO and ICM calls disabled or just CO audible disabled]. Related Features Do Not Disturb Calls cannot be rerouted to an extension in Do Not Disturb.
  • Page 37 CALL FORWARDING (cont’d) user will hear a moderate busy-type signal when the handset is lifted. To cancel Call Forwarding (must be done from originat- ing extension): Keyset: SPK + TRFR twice + SPK. Single Line Phone: Lift Handset + Function code + Hang up. Function Codes: SLTs set for Dial Plan 1, dial 69.

  • Page 38: Call Parking

    CALL PARKING Not Available Available Call Parking allows a keyset user to place an outside call in a waiting state (called a Park orbit) so that any other keyset extension within the same Park group may pick it up. After parking the call, the user can Page the person receiving the call and hang up.
  • Page 39 CALL PARKING (cont’d) Voice Mail When using Voice Mail, Call Parking can not be used for the Park and Page feature within the Voice Mail system. Feature Operation To place a call on Park: While on an outside call, press One-Touch Feature (Park) key.

  • Page 40: Call Timer

    CALL TIMER Available Available The Call Timer lets a display keyset user time their outside calls on the telephone display. This helps users who must keep track of their time on the phone. There are two ways to activate the timer. The first type would be done in the system programming.

  • Page 41: Call Waiting (Camp-On)

    CALL WAITING (CAMP-ON) Available Available With Call Waiting, an extension user may call a busy exten- sion and wait in line (Camp-On) without hanging up. The call goes through when the busy extension becomes free. This lets callers wait in line for a busy extension without being forgotten.

  • Page 42: Caller Id

    CALLER ID Available Available with software 2.1B and higher. Caller ID allows a display keyset to show an incoming caller’s telephone number and/or name with the time and date on the phone’s display. The caller’s information can be checked before answering an incoming call.
  • Page 43 CALLER ID (cont’d) caller’s information will be stored in the Temporary Memory (up to 24 Caller ID names and numbers). If the Temporary Memory is full, the oldest Caller ID information will automatically be deleted and the new information will be stored in it’s place.
  • Page 44 Program 61 - Extension Options (4) - [C.] Editing the Caller ID Table Enable or disable the ability to edit the Caller ID table [0=disabled, 1=enabled]. Program 64 - System Options (7) - [B.] Temporary Memory Status Program whether or not the system will indicate on dis- play phones when a call has been abandoned or the Caller ID table is full [0=not displayed, 1=displayed].
  • Page 45 CALLER ID (cont’d) Feature Operation To view Caller ID information: Pre-Answer Display: Do not lift the handset + Press the line key + Press CHECK key to display further information (if available). If Single Step Access is enabled, the user must press the FLASH key then the line key.
  • Page 46 Touch key for the letter’s position as shown above the number button (e.g., For key 2 - press the first One- Touch key to get the letter ‘A’) 2) Dial letter/symbol on dial pad. One-Touch key 4 = space One-Touch key 5 = delete a character One-Touch key 6 = delete all characters * = shifts cursor to the left # = shifts cursor to the right...
  • Page 47 CALLER ID (cont’d) To edit the information: Press HOLD + follow the editing instructions explained previously. To delete the information: Press HOLD + Press FTR key + Press *. To place an outgoing call from the Temporary Memory: Press FTR key + Dial 95 + Scroll to find the number desired: # scrolls forward, * scrolls backward + Press CO or Loop key when number displayed.

  • Page 48: Callback

    CALLBACK Available Available When an extension user calls a busy extension, the user may leave a Callback request for a return call. The user does not have to repeatedly call the busy extension back, hoping to find it idle. The system processes Callbacks as follows: Caller at extension A leaves a Callback at busy extension B.
  • Page 49 CALLBACK (cont’d) Related Features Extension Hunting Callback can be activated after calling a busy Hunt Group. Off-Hook Signaling Callback cannot be used by an extension that is pro- grammed for Automatic Intercom Off-Hook Signaling (Program 4 [C.], an entry of ‘2’). Feature Operation To activate Callback: Place Intercom call + * + Hang up.

  • Page 50: C.o. Calls, Answering

    C.O. CALLS, ANSWERING Available - 3 Available - 8 trunks. trunks. The system administrator can customize the routing of incoming CO (trunk) calls to meet the exact site require- ments. This lets trunk calls ring and be answered at any combination of system extensions.
  • Page 51 C.O. CALLS, ANSWERING (cont’d) Program 16 - System Options (2) - [A.] Ringing Line Preference Enable or disable Ringing Line Preference for extensions [0=disabled, 1=all incoming calls to Group 1 + ringing calls to Groups 2, 2=incoming ringing calls to Groups 1 and 2]. Other Programming Program 3 - Line Options (2) - [C.] Common Use Line Assignment...
  • Page 52 Name/Message Storing Program names to help easily identify a line or speed dial number used. Feature Operation To answer a trunk call: Lift handset or press SPK key + Press flashing CO key. Single Line Phones, just lift the handset. For keysets, if Ringing Line Preference is enabled, the call is connected.

  • Page 53: C.o. Calls, Placing

    C.O. CALLS, PLACING Available - 3 Available - 8 trunks. trunks. The system administrator can customize the way each extension user places outgoing trunk calls. A user can place a call by: Pressing a line key Dialing a trunk number Dialing a trunk group System programming lets the administrator customize the call placing options to meet site requirements and each...

  • Page 54: Preselect

    Preselect A keyset user can preselect the key they wish to use before lifting the handset or pressing the SPK key. The keyset user presses the CO key or ICM key depending on the type of call being placed. The handset or SPK key must then be pressed within 3 seconds of pressing a key.
  • Page 55 C.O. CALLS, PLACING (cont’d) Program 3 - Line Options (2) - [C.] Common Use Line If Tenant Groups are assigned, you can optionally assign a common line to be used by everyone [0=no common line, 1=common line]. Program 3 - Line Options (2) - [D.] Non-Restricted Line An extension that has any level of Toll Restriction applied can have unrestricted dialing on a line designated as a Non-Restricted line.
  • Page 56 Program 60 - Loop Disconnect Detection Timer Use this timer to detect open loop (disconnect) from telco. This program is set in 20 ms intervals [000=not detected, 001 - 050=20 - 1000 ms]. Program 64 - System Options (7) - [C.] Automatic Line Access With Single Digit Code Program how Automatic Line Access will seize a line [0=lowest line number available, 1=highest line number...
  • Page 57 C.O. CALLS, PLACING (cont’d) When “0” is the programmed entry for Automatic Line Access Code for SLT (Program 20 [D.]), dial 9. When “1” is the programmed entry for Automatic Line Access Code for SLT (Program 20 [D.]), dial 0. To use Line Queuing: Keyset Lift handset + HOLD + Dial Queue Group number (1-6) +...

  • Page 58: Conference

    CONFERENCE Available - 6 Available - 6 internal parties internal parties with two outside with two outside callers maximum. callers maximum. Conference lets an extension user establish an outside call and then add additional inside parties to the conversation. If Multi-Line Conference is enabled in programming, a sec- ond outside call can be added to the conversation.
  • Page 59 CONFERENCE (cont’d) previously established conversation. Meet-Me Conference does not. Music On Hold While a Conference is being set up, MOH plays to the initial caller. Tandem Calls (Tandem Trunking) This allows a user to establish a Conference call with two outside parties and then hang up, leaving the outside par- ties connected.

  • Page 60: Confirmation Tone

    CONFIRMATION TONE Available Available The Confirmation Tone feature allows a tone to be emitted from the built-in speaker on the keyset phone each time a line, function or dial pad key is pressed. The tone confirms the key was fully pressed. Conditions: None Default Configuration: Confirmation Tone enabled.

  • Page 61: Dp And Dtmf Compatibility

    DP AND DTMF COMPATIBILITY Available Available The system administrator can program each trunk for Dual Tone Multifrequency (DTMF) or Dial Pulse (DP) dialing. This allows the system to connect to any combination of DTMF or DP trunks. DP/DTMF Compatibility also provides Pulse to Tone Conversion.

  • Page 62: Department Step Calling

    DEPARTMENT STEP CALLING Available Available Department Step Calling routes internal and DISA calls to a predefined group of extensions. A call rings the first avail- able extension in a group. If the user receives no answer, they can then ring the next extension in the group using the Step Call feature.
  • Page 63 DEPARTMENT STEP CALLING (cont’d) Feature Operation To call a Department Group number: Keyset Lift handset + ICM + # + Department Group number (0-4). First available extension is called. If there is no answer, the user can dial # again to call the next idle extension (see Step Calling).

  • Page 64: Direct Inward System Access

    DIRECT INWARD SYSTEM ACCESS Available Available DISA permits outside callers to dial a special telephone number and directly access system extensions, trunks and features. For example, DISA helps sales people who are away from the office but want to use the company’s trunks for long distance calls.
  • Page 65 DIRECT INWARD SYSTEM ACCESS (cont’d) DISA Operation Flowchart Dial from outside. (Line to Line) Go to top of DISA Mode (Dial Tone heard). next page Dial extension Dial "8" and Hunting number. Group Number (0-4). Busy Busy Busy tone heard. Idle? Dial once Extension ringing.

  • Page 66: Continued On Next Page

    DISA Operation Flowchart Continued from previous page Dial '#' and Security Code Security Code Dial Tone heard Go to B Matches? Queue Group Queue Group or Dial '9'? Dial '9' Dial Queue Group # (1-6) Dial '9' and line # (01 - system maximum) If 2nd line is not available Dial telephone number...
  • Page 67 DIRECT INWARD SYSTEM ACCESS (cont’d) Programming Required Programming Program 3 - Line Options (2) - [A.] DISA Line / [B.] DISA Access Mode Enable the CO lines to be used as DISA lines [0=disabled, 1=enabled] and provide access to the lines [0=no access, 1=day mode, 2=night mode, 3= day and night mode].
  • Page 68 Program 64 - System Options (7) - [D.] LED Indication for Incoming DISA Call Program how an incoming DISA call will appear on the phone’s LED. [0=incoming DISA calls show busy LED, 1=incoming DISA calls flash like an incoming call]. Program 66 - DISA Timers Set the timers for automatic termination of unauthorized calls, busy extensions, or calls transferred to the operator...
  • Page 69 DIRECT INWARD SYSTEM ACCESS (cont’d) Feature Operation To use DISA to call an extension or access a Hunt Group: Call the DISA line + Dial desired extension number or dial 8 + Hunt Group number (0-4). To reuse the DISA line when called extension is busy: Dial # + * + Dial desired extension number or dial 8 + Hunt Group number (0-4).

  • Page 70: Direct Station Selection, Dss

    DIRECT STATION SELECTION, DSS Not Available Available The Direct Station Selection (DSS) Console has 24 DSS keys. Each DSS key can be assigned as a DSS or program- mable one-touch feature key. The DSS Console can only be connected to a display keyset. Each DSS key is assigned to the physical port number accordingly (Not by extension number which is set in Program 14).

  • Page 71: Direct Station Selection, Extension

    DIRECT STATION SELECTION, EXTENSION Available Available Direct Station Selection (DSS) keys provide a keyset user with one-button access to other extensions in the system. Each of the ten One-Touch keys on a key telephone can be programmed to call a particular extension. The One-Touch keys can also be programmed to access any Page Zone or Door Box.
  • Page 72 To use a DSS key: Lift handset + One-Touch key set as DSS key If Single Step Access is programmed and the phone is equipped with a speakerphone, you do not need to lift the handset. To use a DSS key to Transfer an Intercom Call: While on a call, press ICM + DSS key + TRFR To display the number programmed under a DSS/One- Touch key (display phones only):...

  • Page 73: Directed Call Pickup

    DIRECTED CALL PICKUP Available Available Directed Call Pickup permits an extension user to intercept a call ringing another extension. This allows a user to conve- niently answer a co-worker’s call from their own telephone. Conditions: None Default Configuration: Directed Call Pickup always allowed. Programming Required Programming None...
  • Page 74 To use Directed Call Pickup to answer an incoming call: Single Line Phone Lift handset + Dial Universal Answer code. If “0” is the programmed entry for Automatic Line Access Code for SLT (Program 20 [D.]), dial 960. If Program 15 [C.] has option “1” or “3” enabled you can also dial 96x (x=queue group number 1-6).

  • Page 75: Directory Dialing

    DIRECTORY DIALING Available Available Directory Dialing lets a display keyset user call a system Speed Dial or Intercom number by selecting the name asso- ciated with the number. The user does not have to dial the number — the user selects the displayed name instead. This feature can be programmed as a One-Touch key in the Programmable Keys feature.

  • Page 76: Do Not Disturb

    DO NOT DISTURB Available Available At a keyset, Do Not Disturb (DND) blocks Page announce- ments, ringing and incoming voice announcements. DND permits an extension user to work by the phone undisturbed by these system audibles. When the user activates DND, incoming trunk calls still flash the line keys.
  • Page 77 DO NOT DISTURB (cont’d) Feature Operation To activate DND while the phone is idle: For level 1: Press DND once. DND flashes (allows Intercom calls, block CO calls). For level 2: Press DND once. DND lights steadily (blocks all Intercom and CO calls). For level 3: Press DND once to block CO audible and Intercom calls.

  • Page 78: Door Box

    DOOR BOX Available - 2 door Available - 2 door boxes. boxes. The Door Box is a self-contained Intercom unit typically used to monitor an entrance door. A visitor at the door can press the Door Box call button (like a door bell). The Door Box then sends chime tones to all extensions programmed to receive chimes.
  • Page 79 DOOR BOX (cont’d) Program 20 - System Options (6) - [A.] Door Chime Tone Duration / [C.] Door Alert Tone Enable the Door Box Chime [0=disabled, 1=enabled] and program the duration of the chime [0=2 times, 1=30 sec]. Program 20 - System Options (6) - [E.] Existence of Door Chime Box Enable/disable Door Box [0=none, 1=Door Box 1 enabled, 2=Door Box 2 enabled, 3=Door Box 1 + 2 enabled].
  • Page 80 To call a Door Box: Keyset Lift handset + ICM + Dial 88 for box 1, 89 for box 2. Single Line Phone Lift handset + 7 + Dial 88 for box 1, 89 for box 2. If on Dial Plan 2, do not dial 7. To unlock / lock the door after contacting the Door Box (keysets only): Press FLASH key to activate the relay.

  • Page 81: Executive Override

    EXECUTIVE OVERRIDE Available Available Executive Override lets a keyset extension user override the system’s privacy feature - a user can break into an outside call at another extension, including a call on a Private Line. The intrusion may or may not be preceded by a warning tone, depending on programming.

  • Page 82: External Alerting Devices

    EXTERNAL ALERTING DEVICES Available - 1 Available - 2 external alarm. external alarms. The system has two external alarm inputs which the installer can connect to customer-provided alerting devices. The system can detect a make (close) or break (open) from an alarm.
  • Page 83 EXTERNAL ALERTING DEVICES (cont’d) Program 49 - External Zone BGM/Alarm - [B.] Alarm 1, [C.] Alarm 2 Enable or disable Alarms 1 and 2 [0=disabled, 1=enabled]. Related Features Paging The system administrator can use the external relays to activate external paging amplifiers. Refer to the Paging feature and also to the system hardware manual.

  • Page 84: Fax Compatibility

    FAX COMPATIBILITY Available Not Available Fax Compatibility lets you integrate a customer-provided fax machine into your telephone system. The Fax/DISA PCB allows for the connection of a G3-type fax machine to a station port. It will detect the CNG signal from an incoming fax call and allow the call to be connect- ed automatically to the fax unit.
  • Page 85 FAX COMPATIBILITY (cont’d) Conditions: None Default Configuration: No fax lines programmed. Programming Required Programming Program 67 - Fax Assignment (1) Assign the following options: [1.] Line Number Assign the line number to be used for the fax machine [00=Not assigned, 01 - 03=Line numbers 01-03]. [2.] Station Port Assign the station port to which the fax machine is connected [00=Not assigned, 12 - 17=stations 12-17].
  • Page 86 DTMF signals [000=not assigned, 001 - 255 = 1-255 seconds]. [4.] Calling Time for Telephone/Fax Program the calling timer for fax or extensions [000=not assigned, 001 - 255 = 1-255 seconds]. Program 75 - Extension Options (5) - [C.] Automatic Line Seizing by Fax Enable or disable the ability for the fax machine to auto- matically seize a line when going off-hook [0=disabled,...

  • Page 87: Flash

    FLASH Available Available Flash allows an extension user to access certain CO or PBX/Centrex features by interrupting trunk loop current. It also allows a user to disconnect/reconnect on a CO line. Flash lets an extension user take full advantage of whatever features the connected telco or PBX offers.

  • Page 88: Flexible Station Numbering

    FLEXIBLE STATION NUMBERING Available Available Flexible Station Numbering allows any extension number, within a specific range, to be assigned to any telephone port in the system. Originally, extension numbers matched the telephone port numbers. See below for the range of exten- sion numbers available to the telephone ports.

  • Page 89: Handsfree (Speakerphone) And Monitor

    HANDSFREE/MONITOR Available Available With Handsfree (Speakerphone), keyset users may process calls using the speaker and microphone in the telephone (instead of the handset). Handsfree is a convenience for workers who don’t have a free hand to pick up the handset. For example, a terminal operator could continue to enter data with both hands while talking on the phone.
  • Page 90 To answer an outside call using Handsfree: Press SPK key + Flashing CO line key + Speak toward phone. If Ringing Line Preference programmed, pressing SPK answers the call. To answer an Intercom call using Handsfree: A co-worker Intercoms your extension. Speak toward the phone.

  • Page 91: Headset Compatibility

    HEADSET COMPATIBILITY Available Available A keyset user can utilize a customer-provided headset in place of a handset. Like using Handsfree, a headset frees up the user’s hands for other work. However, headset operation pro- vides privacy not available from handsfree. While in the head- set mode, the hookswitch must be in the on-hook condition.

  • Page 92: Hold

    HOLD Available Available Hold lets an extension user put a call in a temporary wait- ing state. The caller on Hold hears silence or Music-On- Hold, not the conversation in the extension user’s work area. While the call waits on Hold, the extension user may process other calls or use a system feature.
  • Page 93 HOLD (cont’d) Programming Required Programming Program 15 - System Options (1) - [D.] Exclusive Hold Enable or disable Exclusive Hold [0=disabled, 1=enabled]. Program 16 - System Options (2) - [B.] Recall Line Preference Enable or disable this feature [0=disabled, 1=enabled]. Program 21 - Exclusive Hold Timers Set recall timer for calls on Exclusive Hold [000=not assigned, 001-255=10-2550 sec.] and timer for how long...
  • Page 94 Music on Hold MOH provides music to callers on Hold. Feature Operation To place a call on Hold: If you place an Intercom call on Hold, do not hang up the handset or the call will be terminated. Keyset (Intercom or Outside calls) Press HOLD + Hang up.

  • Page 95: Hotline-Dual Handsfree Hotline

    HOTLINE-DUAL HANDSFREE HOTLINE Available Available Dual Handsfree Hotline allows one extension to simultane- ously call two other extensions. The ‘secretary’ extension can make a voice announced Intercom call over the speaker of both ‘executive’ extensions. The users at the executive extensions can reply Handsfree (i.e., by just speaking toward the phone) and all three parties can converse.
  • Page 96 Feature Operation To place a Dual Handsfree Hotline call: Lift handset at secretary extension + Press ICM + Dial either executive’s extension number. If ringing is heard, the secretary can dial 1 to con- vert the call into a voice announced call. If busy tone is heard, the secretary can still contact the other executive by calling the other executive’s extension number.

  • Page 97: Intercom

    INTERCOM Available - 2 ICM Available - 6 ICM links. links, expandable by software. Intercom gives every extension user dial access to every other extension. The system universally allows Intercom calling. Intercom calls can ring or voice-announce at the called extension.
  • Page 98 Program 19 - System Options (5) - [B.] Intercom Signaling Program system-wide to have either to have ICM calls voice announce or ring the called extension [0=voice call, 1=ring]. Program 45 - Intercom Link Increase Enable or disable the Intercom Link Increase [00=not assigned, 01-system maximum minus 1=last line # used].
  • Page 99 INTERCOM (cont’d) Single Line Phone - Dial Plan 1 Lift handset + Dial 7 + Extension number. To convert a ringing call into a voice announced call, or vice versa, dial 1. Single Line Phone - Dial Plan 2 Lift handset + Dial extension number. To convert a ringing call into a voice announced call, or vice versa, dial 1.

  • Page 100: Last Number Redial

    LAST NUMBER REDIAL Available Available Last Number Redial allows an extension user to quickly redial the last number dialed. For example, a keyset user may recall a busy or unanswered number without manually dialing the digits. This feature saves up to 18 digits of the number dialed from the last CO line seized by the user.
  • Page 101 LAST NUMBER REDIAL (cont’d) Single Line Set Lift handset + Dial function code + Queue Group Number (1-6). Function Codes: SLTs set for Dial Plan 1, dial 60. SLTs set for Dial Plan 2 “0” is the programmed entry for Automatic Line Access Code (Program 20 -D), dial 94.

  • Page 102: Loop Keys

    LOOP KEYS Available Available Loop keys are programmable keys that simplify the way keyset users place and answer outside calls. This feature permits access to an outgoing line automatically by press- ing a loop key. This provides the following advantages: When the numbers of CO lines connected to the system are larger than the available line keys on a phone, user’s can still have access to all the CO lines by pressing the loop key.
  • Page 103 LOOP KEYS (cont’d) Transfer Transferred CO calls will appear on the loop key. Feature Operation To place a call using a loop key: Press a loop key + Dial number. To answer a call ringing a loop key: Lift handset + Press loop key if required.

  • Page 104: Meet-Me Conference

    MEET-ME CONFERENCE Available Available With Meet-Me Conference, a keyset user can set up a Conference with up to five other inside parties. Each party joins the Conference by dialing a Meet-Me Conference access code (within 30 seconds). Meet-Me Conference lets up to six keyset users have a telephone meeting —...
  • Page 105 MEET-ME CONFERENCE (cont’d) page zone (80-85 for the 308 System, 80-87 for the 824 System) + Page person and announce same code you dialed + Dial # + Do not hang up. Single Line Phones - If set for Dial Plan 1, dial 7 instead of ICM.

  • Page 106: Message Waiting

    MESSAGE WAITING Available Available With Message Waiting, an extension user can leave an indi- cation at a busy or unanswered extension requesting a return call. The indication of a message left for a keyset is a quick-flashing MW LED. For single line sets, the indication is a moderate busy-type signal when the handset is first lift- ed.
  • Page 107 MESSAGE WAITING (cont’d) Related Features Door Box An extension user cannot leave a message at a Door Box. Intercom An extension user can leave a Message Waiting request at a busy or unanswered extension. Selectable Display Messaging When an extension user Intercoms a display phone and receives a busy signal or no answer, the user can leave a Message Waiting with a selected display message.
  • Page 108 To cancel an individual Message Waiting from originat- ing or received phone (display keyset only): Do not lift handset + Press CHECK + # + HOLD to cancel a message or CLEAR to return phone to idle condition. The first message appears. Use * to advance and use # to go backward.

  • Page 109: Microphone Mute

    MICROPHONE MUTE Available Available Microphone Mute lets a keyset user turn off their phone’s handsfree microphone at any time. When activated, (indi- cated by a lit MIC key) Microphone Mute prevents the caller from hearing conversations in the user’s work area. The user may turn off the microphone while the telephone is idle, busy on a call or ringing.

  • Page 110: Music On Hold

    Music-On-Hold feature of telecommunications systems. Nitsuko America hereby disclaims any liability arising out of the failure to obtain such a license. Conditions:...
  • Page 111 MUSIC ON HOLD (cont’d) Conference While a Conference call is being set up, MOH plays to the initial caller(s). Hold MOH provides music to callers on Hold. Feature Operation None...

  • Page 112: Name/Message Storing

    NAME/MESSAGE STORING Available Available With the Name Storing feature you can create identification names for each CO line, extension and Speed Dial number in the system. The identification can be up to eight characters long. The storing operation is possible only from station #10. Trunk Labeling Each CO line (trunk line) has an alphanumeric field for easy identification such as LOCAL, SERVICE, SALES, etc.
  • Page 113 NAME/MESSAGE STORING (cont’d) Private Line Assign names to incoming Private Lines. The name dis- plays after a display telephone user answers a call on the Private Line. Selectable Display Messaging Use Name/Message Storing to edit or append a message. Feature Operation To program a trunk label: Press DC key twice + Press CO key to be programmed + Dial * + Input the letters of the name (see below) + Press...
  • Page 114 One-Touch key 6 = delete a character One-Touch key 7 = delete all characters * = shifts cursor to the left # = shifts cursor to the right Digit 1 = _ : / or - To store a station name: Press DC key twice + ICM + Dial extension number to be stored + * + Input the letters of the name to be stored (see above) + ICM + Dial next extension number to store OR...

  • Page 115: Night Answer (Off-Hours Ringing)

    NIGHT ANSWER Available Available Night Answer lets the attendant put the system in the night mode. Night Answer redirects calls to their night mode des- tination, as determined by assigned night audible program- ming. The attendant typically activates Night Answer after normal working hours, when most employees are unavail- able to answer calls.
  • Page 116 Other Programming Program 50 - External Zone Line Audible Assign incoming CO audible to external page zones [Line Group - 00=no group, 01-30=line groups 1-30; Audible - 0=no ringing, 1=day ringing 2=night ringing, 3=day and night ringing]. Related Features Paging Under certain conditions, night mode ringing can also activate the external relays.

  • Page 117: Off-Hook Signaling

    OFF-HOOK SIGNALING Available Available With Off-Hook Signaling, a user can send an off-hook indi- cation to a busy extension. This tells the busy extension user that another call is waiting. Off-Hook Signaling helps important callers get through — without waiting in line for the called extension to become free.
  • Page 118 Related Features Callback / Call Waiting (Camp-On) Extensions programmed for Automatic Intercom Off-Hook Signaling cannot use the Callback or Camp-On features. Feature Operation To answer CO Off-Hook Signaling: Keyset Press HOLD to put an outside call in progress on Hold or hang up the call (Intercom call must be hung up since no other features can be used without disconnecting the Intercom call) + Press the flashing line key.

  • Page 119: Paging

    PAGING Available - 1 Available - 2 external zone, 4 external zones, 4 internal zones. internal zones. With Paging, extension users may broadcast announce- ments to other keyset extensions and external Paging ampli- fiers. Page allows a user to locate another employee or make an announcement without calling each extension indi- vidually.
  • Page 120 Maximum Load: 250 mA at 24 V DC Default Configuration: All extensions are assigned to Internal Page Zone 1 and are allowed to use All Call Page. All Call Page is programmed in One-Touch key #10. Programming Required Programming Program 8 - Extension Options (2) - [C.] Internal Page Zone Assign an internal page zone for each extension [0=no paging, 1-4=page zones 1-4].
  • Page 121 PAGING (cont’d) Feature Operation To make a Page: Lift handset + Press ICM + Dial page zone + Make announcement + Hang up. Single Line Phones - If set for Dial Plan 1, dial 7 instead of pressing ICM. If set for Dial Plan 2, skip this step.

  • Page 122: Pbx/Centrex Compatibility

    PBX/CENTREX COMPATIBILITY Available Available The system will accept only 2-wire loop start lines/trunks. The system trunks can connect to PBX/Centrex lines, rather than to telco trunk circuits. If installed behind a PBX/Centrex, the trunk inputs into the system are 500/2500 compatible PBX extensions.
  • Page 123 (Continued on next page) PBX/CENTREX COMPATIBILITY (cont’d) Program 38 - PBX/Centrex Access Codes Select up to four different PBX/Centrex Access Codes [2 digits maximum each]. Other Programming Program 15 - System Options (1) - [B.] Night Transfer Set Night Transfer to apply to all Tenants or to each Tenant individually [0=all Tenants, 1=each Tenant].

  • Page 124: Private Line

    PRIVATE LINE Available Available A Private Line is a trunk reserved for a single extension user for placing and answering calls. A user with a Private Line knows when important calls are for them. Additionally, the user has a trunk that is not available to others. You can assign as many Private Lines as you have CO lines, if desired.

  • Page 125: Programmable Keys

    PROGRAMMABLE KEYS Available Available Each keyset has programmable keys. The 22-button phones have 22 programmable keys while the 16-button phones have 16. This allows an end-user to store the features they use most often under the One-Touch, CO or DSS keys. Programmable keys simplify placing and answering calls and using certain fea- tures.
  • Page 126 Feature Or Accessed Number Feature by Pressing: Clear Temporary FTR + 96 Memory Record (CO key only) Feature Numbers 3 and 13 can be programmed on any phone but will only function at station 10. Conditions: None Default Configuration: No feature keys programmed. Programming Required Programming None...

  • Page 127: Recalling Line Preference

    RECALLING LINE PREFERENCE Available Available Recalling Line Preference lets an extension user answer a recalling line by just lifting the handset. The user does not have to first press a line key. This simplifies handling calls on a frequently used trunk. Conditions: None Default Configuration: Recalling Line Preference dis- abled.

  • Page 128: Reminder Call

    REMINDER CALL Available Available Reminder Call feature lets single line phone users set up a system call (a wake-up type call) to their phones. If a BGM source is installed, BGM will play at the extension when picking up a Reminder Call. Conditions: None Default Configuration: Reminder Call always allowed.

  • Page 129: Repeat Dial

    REPEAT DIAL Available Available If a keyset user places a trunk call that is busy or unan- swered, they can have Repeat Dial try it again later on. The user doesn’t continually have to try the number again — hoping it will go through. Repeat Dial automatically retries it until the called party answers.
  • Page 130 Programmable Keys The user-programmable option can be stored as a Feature key. Feature Operation To use Repeat Dial: Place an outside call + Press One-Touch Feature key or FTR key then 1 + Replace handset or press SPK key. The system periodically redials the call. To cancel Repeat Dial: Lift the handset and replace.

  • Page 131: Ringing Line Preference

    RINGING LINE PREFERENCE Available Available Ringing Line Preference lets a keyset user answer a ringing outside call by just lifting the handset. The user does not have to first press a line key. This simplifies handling calls on a frequently used telephone. Conditions: None Default Configuration: Ringing Line Preference disabled.

  • Page 132: Room Monitor

    ROOM MONITOR Available Available Room Monitor lets one keyset extension monitor (listen to) the sounds in an area or room containing another extension. Several extensions can monitor the same extension; howev- er, the monitoring extension can be assigned only one extension in a system.

  • Page 133: Save

    SAVE Available Available Save permits a keyset user to save their last outside number and redial it later. The system retains the saved number until the user stores a new one in its place. Save can retain a number up to 18 digits long. The number can be any com- bination of digits 0-9, # or *.

  • Page 134: Selectable Display Messaging

    SELECTABLE DISPLAY MESSAGING Available Available A keyset user can select one of 50 Selectable Display Messages and two Personal Display Messages (One-Touch key #1 and #2). Display keyset callers see the selected mes- sage when calling the user’s extension. Selectable Display messages provide personalized messaging.

  • Page 135: Camp-On

    SELECTABLE DISPLAY MESSAGING (cont’d) receives a busy signal or no answer, the user can leave a Message Waiting indication with a selected message. Camp-On For an extension placing an Intercom call to a busy display phone, the Camp-On feature can be activated and a mes- sage can be sent to the busy extension.
  • Page 136 nalled when busy]. Other Programming Program 91 - Function Key Initialization Resets previously programmed One-Touch keys of any Personal Speed Dial, Selectable Display Messages, and Feature operations. Related Features Message Waiting When an extension user Intercoms a display phone and receives a busy signal or no answer, the user can leave a Message Waiting indication with a message, such as ‘CALL ASAP’.
  • Page 137 SELECTABLE DISPLAY MESSAGING (cont’d) (00-04) + Press ICM key to set more extensions if required (does not apply if sending to hunt group) + Dial * + Enter the time to send message (using a 24-hour clock - e.g., 3:00 p.m.
  • Page 138 message number (00-49) then dial * OR Press One-Touch key #1 or #2 for a personal message, then dial * OR Press FLASH, edit a message by using the Name Storing feature, then press FLASH again and dial *. To cancel message from extension that left the message: 308: Press CHECK + # + HOLD to cancel message OR CLEAR to return phone to idle condition.

  • Page 139: Smdr

    SMDR Available Available Station Message Detail Recording (SMDR) provides a record of the system’s calls. Typically, the record outputs to a customer-provided printer, terminal or SMDR data collec- tion device. SMDR allows the system administrator to account for usage at each extension and trunk. This makes charge-back and traffic management easier.
  • Page 140 Type of Printout start Data Contents of Data Data position Digits Title Data OTG = Outgoing Call INC = Incoming call answered/ No answer OTR = Transfer of outgoing call ITR = Transfer of incoming call BRD = Call barred due to Toll Restriction ATB = All Trunks Busy (Queue Group)
  • Page 141 SMDR (cont’d) C. Incoming Call-No Answer (INC) Program 57 [C] is assigned ‘0’. D. Transfer of Outgoing Call (OTR) Program 57 [B] is assigned ‘0’. When a transferred outgoing call is transferred again, or when a transferred outgoing call is cut off. E.
  • Page 142 grammed (refer to Program 59)]. Program 57 - SMDR Options (1) - [B.] Outgoing/ Incoming Transfer / [C.] No Answer / [E.] Incoming Call For each type of call, program whether or not the SMDR should print the call [Transfers and No Answer - 0=print- ed, 1=not printed;...
  • Page 143 SMDR (cont’d) show the Walking Class of Service Security Code (01-30) in the Account Number column. Feature Operation To print out SMDR headings on a new page: Lift handset + Press FTR + Dial 71 + Hang up.

  • Page 144: Speed Dial

    SPEED DIAL Available Available Speed Dial gives an extension user quick access to fre- quently called numbers. There are two types of Speed Dial: Personal Speed Dial and System Speed Dial. Personal Speed Dial numbers are available to individual extensions. System Speed Dial numbers are available to every system user.
  • Page 145 SPEED DIAL (cont’d) Program 18 - System Options (4) - [C.] Speed Dialing Restriction Restrict access to Speed Dial numbers if necessary [0=not restricted, 1=restricted]. Other Programming Program 14 - Flexible Station Numbering With 2-digit extensions, Speed Dial numbers range from 00-99.
  • Page 146 Feature Operation To program a Speed Dial Number (station #10 only): Press SPK key + DC key + * + Dial Speed Dial Number (00-99 or 000-199) + Phone number to be stored + SPK to exit. Repeat DC + * + Speed Dial Number + Phone number for additional numbers.

  • Page 147: Step Calling

    STEP CALLING Available Available When an extension user makes an Intercom call and receives a busy signal or no answer, Step Calling lets the user call the other extensions, in ascending order, by just dialing a code. For example, if extension 12 is busy, Step Calling tries extension 13.

  • Page 148: System Timers

    SYSTEM TIMERS Available Available The system administrator can use the following programs to change the values for various system timers. These different timers affect extension, trunk and system performance. System Timers let the administrator customize certain extension, trunk or system parameters for the site applica- tion.
  • Page 149 SYSTEM TIMERS (cont’d) Timer Default Setting Program SMDR Timer: Program 27 Call Duration 00 (none) (00=none, 01-60=1-60 seconds) Call Start Delay 10 (10 seconds) (00=none, 01-60=1-60 seconds) Delay Ring Transfer 015 (15 seconds) Program 28 Timer (000=disabled, 001-255=1-255 seconds) Attendant Revert Timer 000 (disabled) Program 29 (000=disabled, 001-255=1-255 seconds) Voice Message Timer:...
  • Page 150 Timer Default Setting Program DISA Timers: Program 66 Auto Answer Timer 000 (answers immediately) (000=answers immediately, 001-255=1-255 seconds) Dial Waiting Timer 010 (10 seconds) (001-255=1-255 seconds) Ext. Calling Timer 030 (30 seconds) (001-255=1-255 seconds) Caller ID Timers: Program 74 Caller ID Information 007 (7 seconds) Waiting Timer (001-015=1-15 seconds) Incoming Signal...
  • Page 151 SYSTEM TIMERS (cont’d) Other Programming None Related Features Refer to specific timers for details. Feature Operation None...

  • Page 152: Tandem Calls/Trunking

    TANDEM CALLS/TRUNKING Available Available Tandem Trunking (or Unsupervised Conference) allows an extension user to establish a Conference with two outside parties, then hang up, leaving the outside parties connected. The extension user can later join the Unsupervised Conference if desired. The system can accommodate up to four Unsupervised Conference calls at a time.
  • Page 153 TANDEM CALLS/TRUNKING (cont’d) second outside call + Press CONF + CONF + Hang up. To later join an Unsupervised Conference: Lift handset + Press either CO key of the Conference call. To terminate an Unsupervised Conference: While in a three-party Conference, hang up.

  • Page 154: Tenant Service

    TENANT SERVICE Available Available The system administrator can divide the system into four individual tenant groups. Typically, each tenant group has their own attendant, outside lines and paging zones. Tenant Service lets the system administrator use the same system for several different businesses. If an extension user dials 0, they reach their own operator.
  • Page 155 TENANT SERVICE (cont’d) [0=system 1=each Tenant Group] as required. Program 53 - Tenant Speed Dial Divide the Speed Dial numbers [00-99] between each Tenant Group [1-4]. Program 54 - Tenant Attendant Assign an attendant extension [10-system maximum] to each Tenant Group [1-4]. Other Programming None Related Features...

  • Page 156: Time And Date Setting

    TIME AND DATE SETTING Available Available The system Time and Date appears on: Display Telephones Station Message Detail Recording reports A display keyset connected to port #10 can be used to change the Time and Date. Although always entered in the 24-hour format, the system time can display in either the 12-hour (AM/PM) or 24-hour format.

  • Page 157: Toll Restriction

    TOLL RESTRICTION Available Available Toll Restriction limits the numbers an extension user may dial. By allowing extensions to place only certain types of calls, the system administrator can control long distance costs. The system applies Toll Restriction according to an extension’s Class of Service.

  • Page 158: Dial Block (See Toll Restriction)

    COS level replaces the current COS level when Night Answer mode is activated. Dial Block Phones can be programmed to temporarily block outgoing CO calls. An extension user only needs to enter a four-digit personal code to enable this feature if allowed in system programming.
  • Page 159 TOLL RESTRICTION (cont’d) Other Programming Program 3 - Line Options (2) - [D.] Non-Restricted Lines If required, program a non-restricted line. No Toll Restriction is applied to a non-restricted line [0=restricted 1=not restricted]. Related Features C.O. Calls, Placing Toll Restriction may restrict the numbers a user may dial. Direct Inward System Access If a DISA caller places an outgoing call, the system restricts and/or routes the call according to COS of the...
  • Page 160 To release Dial Block: Keyset Press SPK + * + # + 4-digit code that was used when fea- ture was activated + # + Press SPK. Single Line Phone Lift handset + Dial function code + Dial 4-digit personal code that was used when feature was activated + Hang up.

  • Page 161: Transfer

    TRANSFER Available Available Transfer permits an extension user to send (i.e., extend) an active outside call to any other extension in the system. With Transfer, any extension user can quickly send an out- side call to the desired co-worker. A call a user transfers automatically recalls if not picked up at the destination extension.
  • Page 162 Program 29 - Attendant Reverting Set the time a call can be left on hold before ringing the attendant [000=disabled, 001-255=1-255 seconds]. Related Features Call Parking Instead of Transferring a call to an extension, a user can place the call in Park Orbit instead. Directed Call Pickup Directed Call Pickup can be used to answer Unannounced Transfer calls.

  • Page 163: Voice Mail

    VOICE MAIL Available Available with software 2.1B and higher. The Portrait System is compatible with the NVM-202ex and NVM-22 (P/N 17590A), and NVM-2000 Voice Mail Systems. This feature provides telephone users with com- prehensive Voice Messaging and Auto Attendant features except for the following: Call Waiting Modem Mailbox...
  • Page 164 Mail in Program 8 - Extension Options [A.]. If only one line is to be used as a Voice Mail port, it must be connected to the “LINE1” connector on the Voice Mail Interface. If “LINE1” fails on the Voice Mail Interface due to instal- lation or equipment problems, “LINE2”...
  • Page 165 VOICE MAIL (cont’d) Intercom The Portrait 824 provides only six Intercom Links. If additional voice mail ports are installed, the links must be increased by using unused line circuits. Programmable Keys The Record operation can be programmed as a Programmable Key for quicker operation. Feature Operation Call Forwarding to Voice Mail To Set Call Forwarding for All Calls:...
  • Page 166 grammed entry for Automatic Line Access Code (Program 20 [D.]), dial 953. SLTs set for Dial Plan 2 and “1” is the pro- grammed entry for Automatic Line Access Code (Program 20 [D.]), dial 053. Conversation Record To Assign a Recording Key (keyset only): Lift handset or press SPK + FTR key + Dial 4 + Press CO line + Dial 22 + Press * + Hang up or press SPK.
  • Page 167 VOICE MAIL (cont’d) Calling Your Mailbox: Keyset Lift handset or press SPK key + Press Voice Mail key. Single Line Phone Lift handset + Dial function code. Function Codes: When “0” is the programmed entry for Automatic Line Access Code for SLT (Program 20 [D.], dial 980.

  • Page 168: Volume Control

    VOLUME CONTROL Available Available Each keyset telephone has four separate adjustments: back- ground music and station ringing volume, handset receiver volume, handsfree voice-announce volume, and LCD con- trast on display phones. Conditions None Default Configuration Volume Control always available. Programming Required Programming Program 18 - System Options (4) - [D.] Handset Receiver Volume...

  • Page 169: Walking Class Of Service

    WALKING CLASS OF SERVICE Available Available Walking Class of Service lets an extension user temporarily override Class of Service dialing restrictions. This helps a user that must place an important call while at a co-worker’s phone. Walking Class of Service lets the user implement Walking Class of Service from a co-worker’s phone and then place an outside call that the extension normally restricts.

  • Page 170: Warning Tone

    WARNING TONE Available Available The Warning Tone for Long Conversations is a signal reminder that sounds every three minutes while a keyset user is on an outgoing outside call. The signal reminder is a series of three short tones that sound over the speaker of the phone.
  • Page 171 - For Your Notes -...

  • Page 172: Programs

    PROGRAM 2 PROGRAM 1 - LINE OPTIONS (1) (Display shows: LINE ASSIGNMENT1) Assign the following options to each outside line: [A.] Line type Define the type of outside lines connected to the system; CO, PBX, or no line connection. (0=no connection, 1=CO line, 3=PBX line] [B.] Dial mode (DP/DTMF) Program the line for either Dial Pulse (DP) or Dual Tone Multifrequency (DTMF).

  • Page 173: Program 3 - Line Options (2) (Line Assignment2)

    PROGRAM 3 Conditions: None Default Value: Group 1 - Line 01-03 (308 System) / Lines 01-08 (824 System) Groups 2-30 - undefined Feature Reference C.O. C ALLS NSWERING RIVATE C.O. C ALLS LACING ENANT ERVICE Program Entry Line Group # [01-30] + * + Lowest line # in group + * + Highest line # in group + *.

  • Page 174: Program 4 - Extension Options

    PROGRAM 4 Program Entry Line # + * + ABCDE + *. PROGRAM 4 - EXTENSION OPTIONS (1) (Display shows: STN ASSIGNMENT1) Assign the following options to each extension port: [A.] Executive Override [0=not allowed, 1=allowed with tone, 2=allowed without tone] [B.] CO Off-Hook Signaling [0=disabled, 1=enabled] [C.] Intercom Off-Hook Signaling for Originating Extension...

  • Page 175: Program 5 - Unsupervised Conference Port

    PROGRAM 5 Program Entry Ext. Port # + * + ABCDE + *. PROGRAM 5 - UNSUPERVISED CONFERENCE PORT (Display shows: UNSUP.CONF.PORT) Assign an extension port to an Unsupervised Conference circuit [01 - 04]. Conditions: An extension port assigned as an Unsupervised Conference port must not be terminated with a phone.

  • Page 176: Program 7 - Incoming Line Access/Audible

    PROGRAM 8 PROGRAM 7 - INCOMING LINE ACCESS/ AUDIBLE (Display shows: INC.LINE ACC/AUD) For each extension port, select the line groups that are able to be accessed for incoming calls [01-30=line groups] and the type of ringing the extension should have [0=no ring- ing, 1=day, 2=night, 3=day and night ringing].

  • Page 177: Program 9 - Executive Call Forward

    PROGRAM 9 In the 824 System, assign a Park Group to each exten- sion. Only extensions within the same Park Group can pick up each other’s Parked calls. If all CO lines are programmed to display at an extension, this option isn’t required for call pick-up for that extension.

  • Page 178: Program 10 - Dual Handsfree Hotline

    PROGRAM 12 PROGRAM 10 - DUAL HANDSFREE HOTLINE (Display shows: DUAL HF HOTLINE) Assign ‘secretary/executive’ partnerships for Dual Handsfree Hotline. Up to four such partnerships can be assigned. Conditions: None Default Value: 00 (no secretary extension assigned) 00 (no executive #1 extension assigned) 00 (no executive #2 extension assigned) Feature Reference OTLINE...

  • Page 179: (Stn Assignment3)

    PROGRAM 13 Default Value: 00 (no extensions assigned to either Door Box) 0 (no incoming ring type assigned) Feature Reference Program Entry Door Box number [1 or 2] + * + ext. port # + ring type + *. PROGRAM 13 - EXTENSION OPTIONS (3) (Display shows: STN ASSIGNMENT3) Assign the following options for each extension port: [A.] Confirmation Tone...

  • Page 180: Program 14 - Flexible Station Numbering (Flex.sta.#Ing)

    PROGRAM 15 ONFIRMATION XTERNAL LERTING EVICES IRECT NWARD YSTEM CCESS Program Entry Ext port # + * + ABCDE + *. PROGRAM 14 - FLEXIBLE STATION NUMBERING (Display shows: FLEX.STA.#ING) Assign an extension number to a specific port. In the pro- gramming display, the port number displays first, followed by the extension number.

  • Page 181: Program 16 - System Options

    PROGRAM 16 primary incoming group] [C.] Automatic Line Access Choose if an extension user should access an out- going line without pressing a line key or dialing a two digit line number. A single-digit code auto- matically accesses an outgoing outside line. [0=disabled, 1=press SPK + queue group number, 2=dial 0 from on-hook condition, 3=press SPK + queue group number + 0 from on-hook condition]...

  • Page 182: Program 17 - System Options

    PROGRAM 17 [B.] Recalling Line Preference [0=disabled, 1=enabled] [C.] Allow SLT’s to Pick Up Lines on Hold [0=can not seize CO line on Hold, 1=can seize CO line on Hold] [D.] Add-On Conference Setup Mode [0=add one by one, 1=add 5 parties at once] [E.] Multi-Line Conference [0=disabled, 1=enabled] Conditions: None...

  • Page 183: Program 18 - System Options

    PROGRAM 18 Default Value: [A.] 0 (Dial Pulse Sender Speed at 10 PPS) [B.] 1 (308 System=39%) / 0 (824 System=33%) (Make/Break Ratio) [C.] 0 (DTMF Duration at high-speed) [D.] 0 (Storage Quantity of Speed Dial Numbers at 100) [E.] 0 (No Attendant for DISA) Feature Reference DTMF C OMPATIBILITY...

  • Page 184: Program 20 - System Options

    PROGRAM 20 [A.] All Call to External Zone Program whether the All Call Page will include one or both of the External Page Zones. [0=disabled, 1=speaker 1, 2=speaker 2, 3=speaker 1 + 2] (The 308 System does not use option 2 or 3) [B.] Intercom Signaling [0=voice call, 1=forced ring signal] [C.] Microphone ON/OFF...

  • Page 185: Program 21 - Exclusive Hold Timers (Exc.hold Timers)

    PROGRAM 21 Default Value: [A.] 0 (Door Chime Tone Duration set to 2 times) [B.] 1 (Paging Splash Tone enabled) [C.] 0 (Door Alert Tone disabled) [D.] 1 (Automatic Line Access Code for SLT set to off- hook and dial 9) [E.] 0 (No Door Box) Feature Reference C.O.

  • Page 186: Program 23 - Unscreened Transfer Recall

    PROGRAM 24 System Hold before it recalls (re-rings) the extension that placed it on Hold. This timer is set in 10 second intervals. The Duration Timer determines how long the System Hold Recall signal lasts. The timer is set in 1 second intervals. Conditions: When Attendant Revert is used (Program 29), in order the for the extension to be recalled prior to reverting to the operator, set the Recall Timer to...

  • Page 187: Program 25 - Call Duration Timer

    PROGRAM 25 The timer is set in 10 second intervals. [000=disabled, 001 - 255=10 - 2550 seconds] Conditions: None Default Value: 006 (60 seconds) Feature Reference YSTEM IMERS RANSFER Program Entry Timer value + *. PROGRAM 25 - CALL DURATION TIMER (Display shows: CALL DUR.

  • Page 188: Program 27 - Smdr Timer

    PROGRAM 29 PROGRAM 27 - SMDR TIMER (Display shows: SMDR TIMERS) This program sets two SMDR timers: [1.] Call Duration Timer [00=starts immediately, 01 - 60=1 - 60 seconds] [2.] Call Start Timer [00=starts immediately, 01 - 60=1 - 60 seconds] The Call Duration Timer selects the minimum number of seconds (00-60) a call must last in order for it to be record- ed on the SMDR printout.

  • Page 189: Program 30 - Voice Message Timer

    PROGRAM 30 longer than the programmed time re-rings the attendant telephone (station #10 or operator for each tenant). [000=disabled, 001 - 255=1 - 255 seconds] Conditions: When Attendant Revert is used, in order for the extension to be recalled prior to reverting to the operator, set the Recall Timer in Program 22 to a value less than the Attendant Revert timer.

  • Page 190: Program 32 - Dtmf Receiver Release Timer (Pb Rec.rel.timer)

    PROGRAM 33 [1.] On setting up the Line-to-Line operation, if a user for- gets to dial ‘#’ when the timer elapses, the lines drop. [2.] On the Line-to-Line operation, when a conversation is finished and on-hook, if that user does not dial ‘# #’, the Line-to Line condition continues.

  • Page 191: Program 34 - Repeat Dial

    PROGRAM 34 Feature Reference UMBER EDIAL EPEAT Program Entry Timer value + *. PROGRAM 34 - REPEAT DIAL (Display shows: REP.DIAL TIMERS) Set the options for the Repeat Dial feature. The options available to program are: [1.] Waiting Time Between Recall [000=no function, 001 - 255 seconds] [2.] Calling Time [000=no function, 001 - 255 seconds]...

  • Page 192: Program 36 - Permitted Codes

    PROGRAM 36 Class of Level Restrictions Service Level COS 3 Restricted by Program 37 and Program 41 [8 codes-2 digits long]. Allows PBX extension calls + Common Unrestricted Codes (Program 39) COS 4 Restricts all outgoing calls. Allows PBX extension calls + Common Unrestricted Codes (Program 39) COS 5 Restricted to Intercom calls only...

  • Page 193: Program 37 - Allowed Number, Dialed Digits

    PROGRAM 37 PROGRAM 37 - COS 3, ALLOWED NUMBER OF DIALED DIGITS (Display shows: DIGIT LIMIT COS3) Use this program to enable or disable the Allowed Number of Dialed Digits feature. If enabled, the number of digits that can be dialed per call ranges from 1 to 30. [00=disabled, 01 - 30=1 - 30 digit limit] Conditions: This program applies only to COS 3.

  • Page 194: Program 40 - Cos 1, Restricted Codes

    PROGRAM 41 Default Value: First entry allows 911 calls for COS 1-4. Feature Reference ESTRICTION Program Entry Common Unrestricted Code (1-4) + * + 4-digit value + *. PROGRAM 40 - COS 1, RESTRICTED CODES (Display shows: RESTR. CODES B) This program selects up to four Restricted Codes for Class of Service #1.

  • Page 195: Program 42 - Walking Cos Security Code (Unrest.sec.codes)

    PROGRAM 42 PROGRAM 42 - WALKING COS SECURITY CODE (Display shows: UNREST.SEC.CODES) This program creates Walking Class of Service Security Codes. Up to thirty security codes can be created. The secu- rity codes are identified by the numbers 01 - 30. Each code must be four digits in length.

  • Page 196: Program 45 - Intercom Link Increase

    PROGRAM 46 Feature Reference XTERNAL LERTING EVICES Program Entry Enter 1 (Alarm 1) or 2 (Alarm 2) + * + AB + *. PROGRAM 45 - INTERCOM LINK INCREASE (Display shows: ICM LINK INCR.) Enable or disable Intercom Link Increase. If enabled, it allows unused line circuits to be used as Intercom links, providing increased Intercom calling capabilities.

  • Page 197: Program 47 - Disa Security Code Ext

    PROGRAM 47 Program Entry Security Code # [1-8] + * + Security Code [4 digits maxi- mum] + *. PROGRAM 47 - DISA SECURITY CODE EXT. (Display shows: DISA SEC.CODE ST) Use this program to assign an extension port number to a DISA Security Code for the SMDR.

  • Page 198: Program 50 - External Zone Line Audible

    PROGRAM 51 The 308 System does not have BGM and uses only one External Speaker (options A and C are not used). Default Value: [A.] 0 (BGM disabled) [B.] 0 (Alarm 1 disabled) [C.] 0 (Alarm 2 disabled) Feature Reference ACKGROUND USIC AGING...

  • Page 199: Program 52 - Tenant Options (Tenant Option)

    PROGRAM 52 PROGRAM 52 - TENANT OPTIONS (Display shows: TENANT OPTION) This program assigns the following features for Tenant Groups. [1.] Intercom call [0=enabled, 1=disabled] [2.] Internal Paging [0=enabled, 1=disabled] [3.] Common Speed Dial [0=common use, 1=assigned Speed Dial] [4.] Transfer to attendant [0=system, 1=each tenant group] Conditions: None Default Value:...

  • Page 200: Program 55 - Park Key Assignment

    PROGRAM 57 Feature Reference ENANT ERVICE Program Entry For Tenant Group 01, enter the Attendant’s Ext. Port + * + repeat for Tenant Groups 02, 03 and 04. PROGRAM 55 - PARK KEY ASSIGNMENT (Display shows: PARK HD LN.ASSIG) Assign line keys to be used as Park keys for each Park group. This option is not available on the 308 System.

  • Page 201: Program 58 - Smdr Options

    PROGRAM 58 [C.] No Answer [0=printed, 1=not printed] [D.] KTS (Keyset) Account Code [0=input enabled, 1=input forced before dial, 2=input disabled] [E.] Incoming Call [0=printed every time, 1=printed when account code entered] Conditions: None Default Value: [A.] 0 (Dial Digits printed every time) [B.] 0 (Outgoing/Incoming Transfer printed) [C.] 0 (No Answer printed) [D.] 0 (KTS (Keyset) Account Code input enabled)

  • Page 202: Program 59 - Smdr Printout Digit

    PROGRAM 61 [E.] 0 (Masking Digit) Feature Reference SMDR CCOUNT APABILITY Program Entry ABCDE + *. PROGRAM 59 - SMDR PRINTOUT DIGIT (Display shows: SMDR PRINT DIGIT) Assign Dial Digits which are printed on the SMDR reports. Program 57 [A.] must be enabled for this option. Conditions: None Default Value: 08 Feature Reference...

  • Page 203: (Sys Assignment7)

    PROGRAM 64 Choose whether the station displays the Caller ID data [0=not displayed, 1=displayed]. [C.] Edit Caller ID Table Enable or disable the ability to edit the Caller ID table [0=disabled, 1=enabled]. This must be enabled for an extension to see the Temporary Memory display.

  • Page 204: Program 65 - Voice Mail Port (Voice Mail Port)

    PROGRAM 66 [D.] LED Indication for Incoming DISA Call [0=incoming DISA calls show busy LED, 1= incoming DISA calls flash like an incoming call] [E.] SLT Flash Operation SLT’s will not be able to use any features in which a hookflash is required if this feature is enabled. [0=enable, 1=disable] Conditions: None Default Value:...

  • Page 205: Program 67 - Fax Assignment

    PROGRAM 67 automatically be transferred to the Attendant extension which is assigned in Program #51. [001 - 255=1 - 255 seconds] [3.] Extension Calling Time This assigns the calling time at the extension by Extension Access feature. When timer is exceeded, the call will be automatically transferred to the Attendant extension as assigned in Program #51.

  • Page 206: Program 68 - Fax Assignment

    PROGRAM 69 PROGRAM 68 - FAX ASSIGNMENT (2) (Display shows: FAX ASSIGNMENT2) For the Portrait 308 system only, this program selects the following options: [A.] Line Type Program whether the line is to be used for fax, DISA, or both. The setting here determines whether or not the automated attendant will play the greeting messages.

  • Page 207: Program 74 - Caller Id Timers (Caller-Id Timers)

    PROGRAM 74 [2.] Waiting Time for CNG Signal Detection Set how long the system should wait for a CNG signal. [000=not assigned, 001 - 255=1-255 seconds] [3.] Waiting Time for DTMF Signal Receiving Program how long the system should wait to receive DTMF signals.

  • Page 208: (Stn Assignment5)

    PROGRAM 75 [000 - 008 = 500 - 900 ms (50 ms intervals) OR 009 - 014 = 1 - 2 seconds (200 ms intervals) OR 015 = 3 seconds. Example: 000 = 500 ms, 001 = 550 ms, 002 = 600 ms, etc. OR 009 = 1.0 sec- ond, 010 = 1.2 seconds, 011 = 1.4 seconds OR 015 = 3 seconds] Conditions: None...

  • Page 209: Program 77 - Extension Options

    PROGRAM 77 PROGRAM 77 - EXTENSION OPTIONS (6) (Display shows: STN ASSIGNMENT6) The settings in this program determine whether a station can immediately place a call on hold or if the timer in Program 87 will be followed. If this option is enabled for an extension, the system ignores Program 87 - Hold Disable Timer.

  • Page 210: Program 86 - Line Options (3) (Line Assignment3)

    PROGRAM 87 PROGRAM 86 - LINE OPTIONS (3) (Display shows: LINE ASSIGNMENT3) This program selects the following option: [A.] Loop Disconnect Detection Use this program to enable or disable Loop Disconnect Detection for each line. [0=disabled, 1=enabled] Conditions: None Default Value: [A.] 1 (Loop Disconnect Detection enabled) [B.] 0 (Not Used - Must be entered as “0”) [C.] 0 (Not Used - Must be entered as “0”)

  • Page 211: Program 88 - Door Relay Timer

    PROGRAM 88 PROGRAM 88 - DOOR RELAY TIMER (Display shows: DOOR RELAY TIMER) This program allows an automatic Door Relay Timer to be programmed. This will set how long the relay timer will stay closed once activated. [000=manual operation, 001 - 255=100 msec - 25.5 seconds] Conditions: If this program is activated, the system will ignore the...

  • Page 212: Program 90 - Error Check

    PROGRAM 90 Program Entry + *. IME VALUE PROGRAM 90 - ERROR CHECK (Display shows: ERROR) This program enabled the Error Check feature. The table below shows the program number and the error condition that may occur. Program Number Error Condition Lowest line number is larger than high- est line number - Executive’s extension is not assigned...

  • Page 213: Program 91 - Function Key Initialization

    PROGRAM 91 PROGRAM 91 - FUNCTION KEY INITIALIZATION (Display shows: F-KEY INITIALIZE) Use this program to reset the following options to default settings for all phones: Alarm Settings (for display phones) Feature Key (Programmable Key) options Personal Speed Dial numbers Save Selectable Display Messages (for display phones) Conditions: None...

  • Page 214: Program 94 - Clear Caller Id Table

    PROGRAM 95 Conditions: None Default Value: None Feature Reference Program Entry Unit # + * (version number then displayed). PROGRAM 94 - CLEAR CALLER ID TABLE (Display shows: CLEAR I.D. TABLE) Use this program only when you wish to clear all the infor- mation in the Caller ID table.

  • Page 215: Program 99 - Buffer Cancel

    PROGRAM 99 Conditions: None Default Value: [1.] 100 (Flash Detect Timer set to 1 second) [2.] 010 (Incoming Guard Timer set to 1 second) [3.] 050 (Call Abandon Detect Timer set to 5 seconds) Feature Reference YSTEM IMERS Program Entry Flash Detect Timer: 1 + * + Timer value + *.
  • Page 216 Nitsuko America, Telecom Division 4 Forest Parkway Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 Other Important Telephone Numbers Sales: 203-926-5450 Customer Service: 203-926-5444 Customer Service FAX: 203-926-5454 Technical Service: 203-925-8801 Discontinued Product Service: 900-990-2541 Technical Training: 203-926-5430 Emergency Technical Service...
  • Page 217 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0636 Part No. 82400PKT04 June 1999 Issue 1-0 Printed in U.S.A.(2106)

This manual is also suitable for:

Portrait 834Portrait 308

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