Line Queuing - Nitsuko Digital System DS Administrator's Manual

Line Queuing

Line Queuing
Wait for a busy line to become free without "watching your phone"
or retrying the line. The DIGITAL SYSTEM monitors the line and
gives it to you when it's free.
Line Queuing lets you place your extension in queue (on a "waiting list") for a busy
outgoing line to become free. As soon as it does, the DIGITAL SYSTEM rings your
phone with a long ("callback") ring. When you answer it, you have dial tone on that
line. If your extension is busy when the line is free, the DIGITAL SYSTEM rings
your extension later.
If a few extensions queue for a line, the DIGITAL SYSTEM rings the ones
programmed for Line Queuing Priority (if any), then any others that queued, in the
order they queued.
Initial Configuration
Line Queuing always allowed
Using the Feature
Line Queuing is not available to attendant extensions.
To queue for a busy line:
To answer a callback
(long) ring:
To cancel a Line Queuing
request before the system
calls you:
To cancel all your Line
Queuing (and Callback)
requests:
108
You can also do this when you use Last Number Redial,
Save, or Speed Dial and immediately get busy tone,
which means the stored line is busy.
Try to access the busy line.
1.
-You hear busy tone.
Dial C.
2.
Hang up.
3.
If you do not answer, the DIGITAL SYSTEM removes
your extension from the queue.
Lift handset.
1.
-You hear outside dial tone (or your Last Number
Redial, Save, or Speed Dial call dialing out).
Try to access the busy line.
1.
-You hear busy tone.
Dial *.
2.
Hang up.
3.
A power failure or system reset automatically cancels
them.
Lift handset.
1.
Press ICM (except at an ESL set).
2.
At a multibutton phone, dial * and press FTR.
3.
OR
At an ESL set, dial # *.
Hang up.
4.
DIGITAL SYSTEM Administrator's Guide