Call Waiting - ESI Feature Phone User Manual

User's Guide

Call waiting

If you've enabled call waiting for your station (PROGRAM 3 1) and a second call comes in while you're on
another, a tone in your earpiece and the bottom line of your display will indicate that a second call is waiting.
You can ignore the waiting call and it will be transferred to your mailbox (or other destination set by the Installer).
To toggle between the two calls, press FLASH. To drop either call, press RELEASE while connected to the
call to be dropped: this disconnects it and automatically re-connects you to the other call.
Call waiting display
Be sure to check the display when you're using call waiting. Initially, the first line shows the name or number
of your original call (depending on how the call was created) and the call duration. The second line shows the
name or number of the call waiting along with the duration of that call. The arrow on the display will move
between the first and second lines, indicating to which call you're connected.
1. You're connected to XYZ Company, when you hear a beep and see that Joe Smith is calling:
(In this example, Joe's call is being transferred to you; it's been in the system for 31 seconds.)
2. You press FLASH and are connected to Joe. Note how the arrow moves to indicate the change
of connection:
Note: If Caller ID is not used, the Line number will appear instead of the caller's name or number. If Caller ID is
used, in some instances the local telephone service provider will only show a general caller status such
as Unavailable, Private, or No Data Sent.
Station-to-station call waiting
You can call, or transfer a call to, another station that is in use (as indicated by the fact that its station key, if
one exists for it on your ESI Feature Phone, is glowing red). This generates a call waiting tone in the other
station's earpiece and puts a call waiting indication on the bottom line of that station's display, as explained in
"Call waiting display" (above). If the person ignores the call waiting, your call or the transferred call will be
forwarded to the person's mailbox (or other destination set by the installer).
Background announce feature
(Not available on 12-Key Feature Phone.)
During call waiting, you can also make a brief, private background announcement to the station's earpiece
(if its user has enabled the background announce feature; see "Station options," page C.4). A background
announce key must have been programmed at your station (code 5 6 9; see pp. C.2–C.3).
1. During call waiting (as described previously), press and hold the programmed announce key to speak; the
key will glow green if background announce is permitted or red if it isn't permitted. The called station will
hear your voice over the outside person's voice. The outside caller, however, can't hear you. The called
person can respond by pressing FLASH, which places the original call on hold.
2. Release the key when you're finished speaking.
Note: This feature works only between ESI Feature Phones
waiting and background announce and (b.) the called person is using his/her handset. The background
announce key will be green (if these conditions are met), indicating that a background announce can be made.
1
A 12-Key Feature Phone shows only the first caller. Even if you hang up from the first call, the second call's Caller ID info won't appear.
2
I.e., non-ESI analog phones on the system can neither send nor receive background announcements.
Cordless
Handset or
24-Key
Feature Phone
Cordless
Handset or
24-Key
Feature Phone
2
— and only if (a.) the called person has allowed call
E.12
ESI Feature Phone operation
1
Here's an example:
48-Key
Feature
Phone
48-Key
Feature
Phone