Call Forwarding; Call Waiting - ESI 24-Key Feature Phone User Manual

User's Guide

Call forwarding

Yu can temporarily call-forward all of your calls to another station.
On an ESI phone:
1. Dial 5 6 5.
2. Dial the extension number to which the system should forward all calls.
Note: If the forwarded-to station is busy or does not answer a forwarded call, the call will be disconnected
If you frequently call-forward your phone, you can program a programmable feature key as a call forwarding
key to automatically turn forwarding on and off. If you always forward to the same extension, you can
program a key with both 5 6 5 and the extension number. (For more information, see "Programmable
feature keys," p. C.1.) The call forwarding key will be solid green to indicate that it is active.

Call waiting

If you have enabled call waiting for your station (PROG/HELP 3 1) and a second call comes in while you
are on another, you'll hear a tone in your earpiece and the bottom line of your display will indicate that a
second call is waiting. You can ignore the call waiting and it will be either disconnected or transferred to
a destination set by the Installer.
To toggle between the two calls on a 24-Key Feature Phone, press FLASH. To drop either call, press
RELEASE while connected to the call to be dropped: this disconnects the call and automatically re-
connects you to the other call.
On a 12-Key Feature Phone, press the hook switch quickly to toggle between two calls (FLASH), or
hold the hook switch down to release the call (RELEASE).
Call waiting display
Be sure to check the display when you're using call waiting. Initially, the first line shows the name or number
of your original call (depending on how the call was created) and the call duration. The second line shows
the name or number of the call waiting along with the duration of that call. The arrow on the display will
move between the first and second lines, indicating to which call you are connected.
1. You're connected to XYZ Company, when you hear a beep and see that Joe Smith is calling:
(In this example, Joe's call is being transferred to you; it's been in the system for 31 seconds.)
2. You press FLASH and are connected to Joe. Note how the arrow moves to indicate the change
of connection:
Note: If Caller ID is not used, the Line number will appear instead of the caller's name or number. If Caller ID
is used, in some instances the local telephone service provider will only show a general caller status
such as Unavailable, Private, or No Data Sent.
1
A 12-Key Feature Phone will show only the first caller. Even if you hang up from the first call, the second call's Caller ID
information will not appear.
ESI Feature Phone operation
1
Here's an example:
24-Key
Feature
Phone
24-Key
Feature
Phone
D.7