Voice Mail Operation; Voice Mail Key; Personal Greetings - ESI IVX S-Class User Manual

User's Guide

Voice mail operation

Your phone system provides accurate and timely messages. Others will become more comfortable
leaving you voice messages if you promptly retrieve and respond to your messages.

VOICE MAIL key

For direct access to all voice mail features, such as picking up messages or transferring directly
to mailboxes:
•
On a 48-Key or 24-Key Feature Phone — Use the blue VOICE MAIL key. It will blink whenever you
have one or more new messages, and the display will show you how many new and old messages
are stored for you on the ESI phone system.
•
On a 12-Key Feature Phone — Assign key code 579 to a programmable feature key (see
"Programmable feature keys," page C.3, and "Optional features," page F.12). Until this has been
done for your phone, your mailbox is disabled. (When you try to access a disabled mailbox, the
system will notify you that it's disabled.) You still can retrieve previously left messages and access
user programming, but the mailbox won't be able to receive new voice messages. Therefore, to
enable the mailbox, assign key code 579 to a programmable feature key.
•
On an ESI Cordless Handset, use the blue-outlined VOICE MAIL key. The display, directly above
the VOICE MAIL key, will show an "envelope" icon when you have one or more new messages.

Personal greetings

Initially, your mailbox has a generic greeting: "You have reached the mailbox for extension xxx.
Dial 0 to reach the operator or begin recording at the tone." You can record up to three different
personal greetings in your own voice indicating your availability to return calls.
Examples
Sample greeting 1: Hi, this is [name]. I'm away from my desk or on the phone right now; so please either dial
zero to reach our operator, or leave me your name, number and message at the tone and
I'll get back to you as soon as I can.
Sample greeting 2: Hi, this is [name]. I'm out of the office. You may dial 1 2 2 for my assistant or, if you
prefer, you may leave me a voice message at the tone — I'll check in regularly — or, if it's
important, dial 4 to reach me on my cell phone.
Sample greeting 3: Hi, this is [name]. I'm away from my desk at the moment. To reach the operator, dial zero.
Otherwise, leave your name and phone number at the beep so I can return your call.
(Continued)
1
These sample greetings refer to certain features which may not be activated for your extension; consult your System
Administrator for additional information, if necessary.
Voice mail operation
1
D.1