Voice Mail Features; Acd Features; Feature Phone Overlays - ESI ivx e-class series Administrator's Manual

Administrator programming: An introduction
• Intelligent call forwarding — Lets users of compatible PRI-equipped ESI systems view the original
Caller ID data of a call forwarded to an off-premises phone.
• 911 alert — Provides immediate line access if any station with line access dials 9 1 1 to report
an emergency; sends a message via the serial port indicating the start date, time, station number and
end-time of the 911; also sounds a warning tone at the operator station and displays, for example:
911 CALL FROM
X102 JOHN JAMES
Important: Don't make 911 calls using Remote IP Feature Phones. Because a Remote Phone isn't con-
nected directly to its local telephone network, one must use a regular phone connected locally,
not the Remote Phone, to make 911 or other emergency calls. (For more information, see the
documentation included with the Remote Phone.)
• Status indicator lamp — Indicates three conditions of the 24- or 48-Key Digital Feature Phone:
off-hook, ringing and new voice mail message.
• Esi-Link support — Allows an multi-site enterprise to network any combination of up to 100 com-
patible ESI phone systems (or ESI IP Gateways) across an IP-based network.
• Optional NSP (Network Services Processor) — Allows system programming via TCP/IP and can
be adapted to fit a variety of phone system configurations, small to large.
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• Optional VIP — Provides an optional, value-added interface to an NSP-enabled IVX E-Class system.
Delivers call control and unified messaging to Microsoft
• Optional IVX Presence Management — Provides integrated building entry control, access control,
status indication, personal call routing, and (optionally) time and attendance management. To learn
more, see www.esi-estech.com/presence.

Voice mail features

• Eight message-on-hold recordings — Among these are three prerecorded tracks; also supports
live entry.
• Message Recycle Bin (undelete) — Remembers, and can restore, each mailbox's 10 most recently
deleted messages
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• Quick Groups — Makes it easy to leave voice mail messages for several users.
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• Quick Move — Records a conversation into another user's mailbox.
• Virtual Mailbox Key

ACD features

• Routes calls within designated departments for quickest possible call answering.
• Uses Digital Feature Phone display to provide up-to-the-second information on queues and wait times.

Feature Phone overlays

Each ESI Feature Phone comes with one overlay for the programmable feature keys. To order addi-
tional overlays, visit the DESI
based software, DESI Lite, which allows you to print on the overlays. For assistance with DESI prod-
ucts, please consult the DESI Web site.
Tip: Remember that ESI's Esi-Admin software, available from your ESI Reseller, also lets you print on the
overlays as well as perform other programming tasks.
A.2
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allows easy monitoring of a second mailbox.
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Web site at www.desi.com. You can also download the free Windows
IVX E-Class Administrator's Manual
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Outlook 2000/2002/2003.
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