Voice Mail Operation; Introduction; Personal Greetings - ESI IVX C-Class User Manual

User's Guide
Voice mail
operation

Introduction

Your phone system provides accurate and timely messages. Others will become more comfortable
leaving you voice messages if you promptly retrieve and respond to your messages.
VOICE MAIL key
The VOICE MAIL key is used for direct access to all voice mail features, such as picking up messages
or transferring directly to mailboxes.
Warning: On stations with a 12-Key Digital Feature phone, a programmable feature key must be set to
code 579 (for VOICE MAIL key). If a key is not programmed to 579, you will still be able to retrieve
previously left messages and access user programming, but you will not be able to receive new
messages (when you access your mailbox, the phone system will announce that the mailbox is
disabled). Program 579 on a programmable feature key to enable the mailbox.

Personal greetings

Initially, your mailbox has a generic greeting: "You have reached the mailbox for extension xxx.
Dial 0 to reach the operator or begin recording at the tone." You can record up to three different
personal greetings in your own voice indicating your availability to return calls. Also, you can change
any personal greeting as often as necessary: just record over a previously recorded personal greeting.
Warning: Do not delete all of your personal greetings; make sure at least one always remains. Deleting all
the greetings not only doesn't revert to the initial default greeting, it also will turn off your mailbox.
Examples
Sample greeting 1: Hi, this is [name]. I'm away from my desk or on the phone right now; so please either dial
zero to reach our operator, or leave me your name, number and message at the tone and
I'll get back to you as soon as I can.
Sample greeting 2: Hi, this is [name]. I'm out of the office. You may dial 1 2 2 for my assistant or, if you prefer,
you may leave me a voice message at the tone — I'll check in regularly.
Sample greeting 3: Hi, this is [name]. I'm away from my desk at the moment. To reach the operator, dial zero.
Otherwise, leave your name and phone number at the beep so I can return your call.
Depending on auto attendant usage and your personal preferences, you may wish to include one or
more of these options in your personal greetings:
Option Instruction
0 To reach the operator
1 To skip directly to the record tone (or "beep")
4 To perform off-premises "reach-me" (see "Off-premises 'reach-me,' page D.3)
8 To the main greeting (if your system is using the auto attendant)
XXX An extension number of another user
Note: Option 4 is available only when Personal Greeting 2 has been recorded (see "Off-premises 'reach-me,'"
page D.3).

Voice mail operation

D.1