Table 13. LCD Message Troubleshooting Table
Displayed Message
PLEASE WAIT...
N/A
RESET IN
PROGRESS
POWER SUPPLY HOT
Yes
PRINTER HOT
Yes
PRINTER UNDER
No
REMOTE CONTROL
PROTECTED INSTR*
No
PWR SUPP VOLT *
No
QUEUE OVERRUN
No
RBN AT END POINT
Yes
Change Ribbon
REGIONx MISMATCH
Yes
Use Correct RBN
REMOVE USED SPX
No
THEN PRESS ENTER
Can User
Explanation
Correct?
Status message: the
printer finished loading
the program into flash
memory and is
automatically resetting
itself.
Power supply sensors
report high temperatures.
This message indicates
internal temperatures
over 60° Celsius (140°
Fahrenheit).
Status message: The
printer is under the
control of PrintNet
Enterprise (PNE) remote
management software.
Protected Instruction.
Firmware error on
controller board.
Power Supply Voltage.
The power supply has
failed.
In CT twinax emulation,
the print buffer has
overflowed.
Integrated Print
Management System
software has determined
that the ribbon is out of
ink.
The incorrect cartridge
type is being used for the
printer. "X" indicates the
region of the printer.
Status message: An SPX
is depleted because it
has successfully
reprogrammed the
security key on the
controller board.
Fault Messages
Solution
No action is required.
Check printer environment. If hot or
dusty, relocate printer. Contact your
authorized service representative if
1
this occurs frequently.
Check printer environment. If hot or
dusty, relocate printer. Contact your
authorized service representative if
1
this occurs frequently.
No action is required.
Contact your authorized service
1
representative.
Replace power supply board.
Contact your authorized service
1
representative.
Install a new ribbon.
Install Region X ribbon cartridge in
the printer.
NOTE: Specify the region of the
printer when ordering
ribbons.
Contact your authorized service
1
representative.
283
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