Printronix P7000 User Manual page 264

Chapter 7
Diagnosing Problems
Table 13. LCD Message Troubleshooting Table
Displayed Message
CRTG COMM ERR
See User Manual
CRTG MISSING
Install new RBN
CRTG NOT SETx
Re-install RBN
CTL VOLT FAIL*
D50 Status %XX
Clearing Flash
D51 Status %XX
Programming...
D55 Status: Send
Program to EC
264
Can User
Explanation
Correct?
No The hardware cannot
communicate properly
with the cartridge.
Yes The ribbon cartridge is
missing or installed
improperly.
Yes The ribbon cartridge is
not properly positioned.
No Controller Voltage
Failure. 15 V failure on
the controller board.
No Status message: The
printer is clearing its flash
memory, where %XX
represents the
percentage completed.
No Status message: The
printer is loading
firmware, where %XX
represents the
percentage completed.
No Status message: The
printer is loading the
engine controller program
into the engine controller
(EC).
Solution
1. Make sure the ribbon cartridge
is seated properly.
2.
Remove and replace the ribbon
cartridge if necessary.
3.
Contact your authorized
1
service representative.
1. Make sure a ribbon cartridge is
installed in the printer.
2.
Make sure the ribbon cartridge
is seated properly.
3.
Remove and replace the
cartridge if necessary.
4.
Contact your authorized
customer service
1
representative.
1. Make sure a ribbon cartridge is
installed in the printer.
2.
Make sure the ribbon cartridge
is seated properly.
3.
Remove and replace the
cartridge if necessary.
4.
Contact your authorized
customer service
1
representative.
Contact your authorized service
1
representative.
No action is required.
No action is required.
No action is required.