Table 13. LCD Message Troubleshooting Table
Displayed Message
ERROR: CPLD NOT
No
PROGRAMMED
ERROR: DC
Yes
PROGRAM NOT
VALID
ERROR: DRAM AT
Yes
ADDRESS XXXXXXXX
ERROR: EC
PROGRAM NOT
VALID
ERROR: EC
No
STOPPED AT STATE
XXXX
ERROR: FLASH DID
Yes
NOT PROGRAM
ERROR: FLASH NOT
No
DETECTED
ERROR: LOCKED
No
SN=nnnnnnnnnnnnnnn
nnnnnn
ERROR: NO DRAM
No
DETECTED
Can User
Explanation
Correct?
The Complex
Programmable Logic
Device (CPLD) on the
controller board is not
programmed. The EC
cannot read the version
bits in the CPLD which
tell the EC which
configuration version is
installed.
The printer cannot find
the data controller
program or the validation
checksum is corrupt.
The printer cannot find
the engine controller
program or the validation
checksum is corrupt.
The printer cannot find
the engine controller
program or the validation
checksum is corrupt.
XXXX is a number from
0000 to 0010. The
Engine Controller has
stopped and is in the
state identified by the
number displayed.
The printer encountered
an error trying to program
flash memory.
The printer could not find
flash memory.
nnnnnnnnnnnnnnnnnnnn
n is the serial number of
the printer's security key.
The SPX serial number
does not match the
printer's serial number
and cannot be used with
the printer.
The printer could not find
any DRAM.
Fault Messages
Solution
Contact your authorized service
1
representative.
Download the program again. If the
message appears, contact your
authorized service representative.
Download the program again. If the
message appears, contact your
authorized service representative.
Download the program again. If the
message occurs again, contact your
authorized service representative.
Contact your authorized service
1
representative.
Download the program again. If the
message displays again, contact
your authorized service
1
representative.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
1
1
1
275
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