IBM System x3100 M4 Type 2582 Problem Determination And Service Manual page 158

Table 7. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, "Parts listing, System x3100 M4 Type 2582," on page 151 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a Trained
service technician.
v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and
new device drivers or to submit a request for information.
Message
number Component
217-900-000 SAS/SATA
Hard Drive
405-901-xxx Intel Ethernet
Device
138
IBM System x3100 M4 Type 2582: Problem Determination and Service Guide
Test State
Disk Drive Test Failed
Test Control Failed
Registers
Description Action
The test detected a
1. Reseat all hard disk drive backplane
failure.
connections at both ends.
2. Reseat the all drives.
3. Run the test again.
4. Make sure that the firmware is at the
latest level.
5. Run the test again.
6. If the failure remains, go to the IBM
website for more troubleshooting
information at http://www.ibm.com/
systems/support/supportsite.wss/
docdisplay?brandind=5000008
&lndocid=SERV-CALL.
A failure was
1. Make sure that the component
detected while
firmware is at the latest level. The
testing internal
installed firmware level is shown in
MAC registers.
the DSA event log in the
Firmware/VPD section for this
component. For more information, see
"Updating the firmware" on page 267.
2. Run the test again.
3. Replace the component that is
causing the error. If the error is
caused by an adapter, replace the
adapter. Check the PCI Information
and Network Settings information in
the DSA event log to determine the
physical location of the failing
component.
4. If the failure remains, go to the IBM
website for more troubleshooting
information at http://www.ibm.com/
systems/support/supportsite.wss/
docdisplay?brandind=5000008
&lndocid=SERV-CALL.