IBM System x3100 M4 Type 2582 Problem Determination And Service Manual page 157

Table 7. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, "Parts listing, System x3100 M4 Type 2582," on page 151 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a Trained
service technician.
v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and
new device drivers or to submit a request for information.
Message
number Component
215-903-xxx Optical Drive
217-000-000 SAS/SATA
Hard Drive
217-800-000 SAS/SATA
Hard Drive
Test State
Aborted
v Verify Media
Installed
v Read/ Write
Test
v Self-Test
Messages and
actions apply to
all three tests.
Disk Drive Test Pass
Disk Drive Test Aborted
Description Action
Could not access
1. Insert a CD/DVD into the drive or try
the drive.
a new media, and wait for 15
seconds.
2. Run the test again.
3. Check the drive cabling at both ends
for loose or broken connections or
damage to the cable. Replace the
cable if it is damaged.
4. Run the test again.
5. Make sure that the DSA code is at
the latest level. For more information
and to download the utilities, go to
http://www.ibm.com/systems/support/
supportsite.wss/
docdisplay?brandind=5000008
&lndocid=SERV-DSA.
6. Run the test again.
7. For additional troubleshooting
information, go to
http://www.ibm.com/support/
docview.wss?uid=psg1MIGR-41559.
8. Run the test again.
9. Replace the CD/DVD drive.
10. If the failure remains, go to the IBM
website for more troubleshooting
information at http://www.ibm.com/
systems/support/supportsite.wss/
docdisplay?brandind=5000008
&lndocid=SERV-CALL.
The test passed. No action; information only.
The test was
1. Reseat all hard disk drive backplane
cancelled.
connections at both ends.
2. Reseat the all drives.
3. Run the test again.
4. Make sure that the firmware is at the
latest level.
5. If the failure remains, go to the IBM
website for more troubleshooting
information at http://www.ibm.com/
systems/support/supportsite.wss/
docdisplay?brandind=5000008
&lndocid=SERV-CALL.
137
Chapter 3. Diagnostics