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IBM x3105 - System - 4347 Service Manual

Problem determination and service guide
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IBM System x3105 Type 4347
Problem Determination and Service Guide

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  • Page 1 IBM System x3105 Type 4347 Problem Determination and Service Guide...
  • Page 3 IBM System x3105 Type 4347 Problem Determination and Service Guide...
  • Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 99 and the Warranty and Support Information document on the IBM System x Documentation CD. Second Edition (March 2007) © Copyright International Business Machines Corporation 2007. All rights reserved.

  • Page 5: Table Of Contents

    Recovering from a BIOS update failure ....46 Solving SCSI problems ..... . 48 © Copyright IBM Corp. 2007...
  • Page 6 Solving undetermined problems ....50 Calling IBM for service ..... . 51 Chapter 3.
  • Page 7 Appendix B. Notices ..... . 99 Trademarks ......99 Important notes .
  • Page 8 IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 9: Safety

    Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2007...

  • Page 10: Guidelines For Trained Service Technicians

    Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
  • Page 11 v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.

  • Page 12: Safety Statements

    Be sure to read all caution and danger statements in this documentation before performing the instructions. Read any additional safety information that comes with your server or optional device before you install the device. IBM System x3105 Type 4347: Problem Determination and Service Guide...
  • Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 14 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 15 Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
  • Page 16 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. IBM System x3105 Type 4347: Problem Determination and Service Guide...
  • Page 17 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 18 IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 19: Chapter 1. Introduction

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 20: Notices And Statements In This Document

    These updates are available from the IBM Web site. To check for updated documentation and technical updates, complete the following steps: Note: Changes are made periodically to the IBM Web site.

  • Page 21: Features And Specifications

    Features and specifications The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply. Table 1. Features and specifications Microprocessor: Power supply: One 310 watt (90 - 240 V Environment: v AMD single-core Athlon processor or...

  • Page 22: Server Controls, Leds, And Connectors

    When this LED is lit, it indicates that the server is turned on. When this LED is off, it indicates that ac power is not present, or the power supply or the LED itself has failed. IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 23: Rear View

    Note: If this LED is off, it does not mean that there is no electrical power in the server. The LED might be burned out. To remove all electrical power from the server, you must disconnect the power cord from the electrical outlet.
  • Page 24 Use this connector to connect the server to a network. Ethernet activity LED This LED is on the Ethernet connector. When this LED is lit, it indicates that there is activity between the server and the network. IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 25: Internal Leds, Connectors, And Jumpers

    Internal LEDs, connectors, and jumpers The following illustrations show the connectors, LEDs, and jumpers on the internal boards. The illustrations might differ slightly from your hardware. System-board optional-device connectors The following illustration shows the optional-device connectors on the system board. DIMM 1 DIMM 2 DIMM 3...

  • Page 26: System-Board Internal Connectors

    The following illustration shows the internal connectors on the system board. Main power System fan Optional diskette drive USB tape drive Microprocessor SATA tape drive SATA 1 SATA 0 Microprocessor Front USB power Front control panel Battery IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 27: System-Board External Connectors

    System-board external connectors The following illustration shows the external input/output (I/O) connectors on the system board. Video connector Parallel connector Serial connector Ethernet connector USB 4 connector USB 3 connector USB 2 connector USB 1 connector NMI switch Chapter 1. Introduction...

  • Page 28: System-Board Leds

    The following illustration shows the light-emitting diodes (LEDs) on the system board. DIMM 1 error LED DIMM 2 error LED DIMM 3 error LED DIMM 4 error LED System fan error LED IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 29: System-Board Jumpers

    System-board jumpers The following illustration shows the jumper blocks on the system board. BIOS recovery jumper (J22) Boot block jumper (J5) Clear CMOS jumper (J19) Any jumper blocks on the system board that are not shown in the illustration are reserved.
  • Page 30 IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 31: Chapter 2. Diagnostics

    Diagnostic programs, messages, and error messages The diagnostic programs are the primary method of testing the major components of the server. The diagnostic programs are on the IBM Enhanced Diagnostics CD. See “Diagnostic programs, messages, and error codes” on page 40 for more information.

  • Page 32: Beep Code Descriptions

    1. Reseat the DIMMs. 2. Replace the following components one at a time, in the order shown, restarting the server each time: a. DIMMs b. (Trained service technician only) System board IBM System x3105 Type 4347: Problem Determination and Service Guide...
  • Page 33 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3105 Type 4347,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 34: Error Logs

    (see “Updating the firmware” on page 93). 2. (Trained service technician only) Replace the system board. 101, 102 Tick timer internal interrupt, internal timer (Trained service technician only) Replace the system channel 2. board. IBM System x3105 Type 4347: Problem Determination and Service Guide...
  • Page 35 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3105 Type 4347,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 36 Configuration/Setup Utility program and enable the DIMM. 2. Make sure that the DIMM is installed correctly (see “Removing a memory module” on page 67). 3. Reseat the DIMM. 4. Replace the DIMM. IBM System x3105 Type 4347: Problem Determination and Service Guide...
  • Page 37 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3105 Type 4347,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 38 Hard disk drive c. (Trained service technician only) System board 3. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time. IBM System x3105 Type 4347: Problem Determination and Service Guide...
  • Page 39 PCI Express slots. Make sure that the startup (boot) device is positioned early in the scan order. (For information about the scanning order, see the User’s Guide on the IBM System x Documentation CD.) 3. Make sure that the settings for the adapter and all other adapters in the Configuration/Setup Utility program are correct.
  • Page 40 3. Reseat each adapter. 4. Replace the following components one at a time, in the order shown, restarting the server each time: a. Adapter b. (Trained service technician only) System board IBM System x3105 Type 4347: Problem Determination and Service Guide...
  • Page 41 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3105 Type 4347,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 42 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive cable b. Hard disk drive c. (Trained service technician only) System board IBM System x3105 Type 4347: Problem Determination and Service Guide...
  • Page 43 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3105 Type 4347,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 44: Checkout Procedure

    For information about power-supply problems, see “Solving power problems” on page 48. v For intermittent problems, check the error log; see “Error logs” on page 16 and “Diagnostic programs, messages, and error codes” on page 40. IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 45: Performing The Checkout Procedure

    There are two types of checkpoint codes: complex programmable logic device (CPLD) hardware checkpoint codes and BIOS checkpoint codes. The BIOS checkpoint codes might change when the BIOS code is updated. For a list of checkpoint codes for the System x3105 server, see http://w3.pc.ibm.com/helpcenter/infotips/techinfo/MIGR-58350.html. Chapter 2. Diagnostics...

  • Page 46: Troubleshooting Tables

    1. Make sure that the server is turned on. working. 2. Insert the end of a straightened paper clip into the manual tray-release opening. 3. Reseat the CD or DVD drive. 4. Replace the CD or DVD drive. IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 47: Diskette Drive Problems

    Diskette drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3105 Type 4347,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 48: Hard Disk Drive Problems

    This can cause the server to overheat and shut down. v Make sure the SCSI bus and devices are configured correctly and that the last external device in each SCSI chain is terminated correctly. IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 49: Keyboard, Mouse, Or Pointing-Device Problems

    Keyboard, mouse, or pointing-device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3105 Type 4347,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 50: Memory Problems

    The server emits a continuous 1. (Trained service technician only) Reseat the microprocessor. beep during POST, indicating 2. (Trained service technician only) Replace the microprocessor. that the startup (boot) microprocessor is not working correctly. IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 51: Monitor Or Video Problems

    Monitor or video problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service.
  • Page 52 Video adapter (if one is installed) c. (Trained service technician only) System board 3. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time. IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 53: Optional-Device Problems

    An IBM optional device that was 1. Make sure that: just installed does not work. v The device is designed for the server (see http://www.ibm.com/servers/ eserver/serverproven/compat/us/). v You followed the installation instructions that came with the device and the device is installed correctly.

  • Page 54: Power Problems

    2. If the problem remains or if you are using an ACPI-aware operating system, suspect the system board. The server unexpectedly shuts See “Solving undetermined problems” on page 50. down, and the LEDs on the power switch/LED bracket are not lit. IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 55: Serial Port Problems

    Serial port problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3105 Type 4347,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 56: Software Problems

    2. If you receive any error messages while you use the software, see the information that comes with the software for a description of the messages and suggested solutions to the problem. 3. Contact your place of purchase of the software. IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 57: Universal Serial Bus (Usb) Port Problems

    Universal Serial Bus (USB) port problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3105 Type 4347,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 58: Diagnostic Programs, Messages, And Error Codes

    6. Make sure that CD/DVD-ROM is selected as the first startup device. 7. Press Esc two times to return to the Configuration/Setup Utility menu. 8. Insert the IBM Enhanced Diagnostics CD into the CD or DVD drive. 9. Select Save Settings: then, select Exit Setup and follow the prompts. The diagnostic programs will load.

  • Page 59: Diagnostic Text Messages

    If the server stops during testing and you cannot continue, restart the server and try running the diagnostic programs again. If the problem remains, replace the component that was being tested when the server stopped. The keyboard and mouse (pointing device) tests assume that a keyboard and mouse are attached to the server.

  • Page 60: Diagnostic Error Codes

    4. Reinstall and, if necessary, update the BIOS code on the server; then, run the test again (see “Updating the firmware” on page 93). IBM System x3105 Type 4347: Problem Determination and Service Guide...
  • Page 61 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3105 Type 4347,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 62 1. Reseat hard disk drive 2 cable. 2. Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive 2 cable b. Hard disk drive 2 IBM System x3105 Type 4347: Problem Determination and Service Guide...
  • Page 63 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3105 Type 4347,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 64: Recovering From A Bios Update Failure

    3. From the Software list, select the applicable operating environment and click 4. Click the Download tab. 5. Click BIOS, drivers, and firmware for the applicable operating environment. 6. Download the latest BIOS code update. IBM System x3105 Type 4347: Problem Determination and Service Guide...
  • Page 65 7. Update the BIOS code, following the instructions that come with the update file that you downloaded. This automatically restores and updates the primary page. 8. Restart the server. If that procedure fails, the server might not restart correctly or might not display video.

  • Page 66: Solving Scsi Problems

    If the server does not start from the minimum configuration, replace the components in the minimum configuration one at a time until the problem is isolated. IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 67: Solving Ethernet Controller Problems

    Solving Ethernet controller problems The method that you use to test the Ethernet controller depends on which operating system you are using. See the operating-system documentation for information about Ethernet controllers, and see the Ethernet controller device-driver readme file. Try the following procedures: v Make sure that the correct device drivers, which come with the server, are installed and that they are at the latest level.

  • Page 68: Solving Undetermined Problems

    If you suspect a networking problem and the server passes all the system tests, suspect a network cabling problem that is external to the server. IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 69: Calling Ibm For Service

    Calling IBM for service See Appendix A, “Getting help and technical assistance,” on page 97 for information about calling IBM for service. When you call for service, have as much of the following information available as possible: v Machine type and model...
  • Page 70 IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 71: Chapter 3. Parts Listing, System X3105 Type 4347

    Chapter 3. Parts listing, System x3105 Type 4347 The following replaceable components are available for the System x3105 Type 4347 server. © Copyright IBM Corp. 2007...

  • Page 72: Replaceable Server Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 73: Keyboards

    Table 3. Parts listing, Type 4347 (continued) CRU part CRU part number number FRU part Index Description (Tier 1) (Tier 2) number Battery, 3.0 volt (all models) 33F8354 Cable, FDD 42C8165 Cable, Front LED 42C8166 Cable, ODD 41Y3587 Cable, front USB 42C8167 Cable, power 39M5980...

  • Page 74: Power Cords

    Turkish (440) 39M7025 Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
  • Page 75 IBM power cords for a specific country or region are usually available only in that country or region. IBM power cord part number Used in these countries and regions 39M5206 China 39M5102 Australia, Fiji, Kiribati, Nauru, New Zealand, Papua New Guinea...
  • Page 76 Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela 39M5219 Korea (Democratic People’s Republic of), Korea (Republic of) 39M5199 Japan 39M5068 Argentina, Paraguay, Uruguay 39M5226 India 39M5233 Brazil IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 77: Chapter 4. Removing And Replacing Server Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 78: System Reliability Guidelines

    Returning a device or component If you are instructed to return a device or component, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 79: Removing And Replacing Tier 1 Crus

    Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.

  • Page 80: Installing The Cover

    4. Reconnect the external cables and power cords to the server; then, connect the power cords to electrical outlets. 5. Turn on the attached devices; then, turn on the server. IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 81: Removing The Bezel

    Removing the bezel When you work with some devices, such as additional optical drives, you must first remove the bezel to access the device. Bezel release tab To remove the bezel, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 59.

  • Page 82: Installing The Bezel

    3. Reconnect the external cables and power cords to the server; then, connect the power cords to electrical outlets. 4. Turn on the attached devices; then, turn on the server. IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 83: Removing An Adapter

    Removing an adapter To remove an adapter, complete the following steps. Rear adapter retention bracket Expansion slot cover Front adapter retention bracket 1. Read the safety information that begins on page vii and “Installation guidelines” on page 59. 2. Turn off the server and all attached devices; then, disconnect the power cords and all external cables.

  • Page 84: Installing An Adapter

    9. Reconnect the external cables and power cords to the server; then, connect the power cords to electrical outlets. 10. Turn on the attached devices; then, turn on the server. IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 85: Removing A Memory Module

    Removing a memory module To remove a dual inline memory module (DIMM), complete the following steps. DIMM Retaining clip 1. Read the safety information that begins on page vii and “Installation guidelines” on page 59. 2. Turn off the server and all peripheral devices; then, disconnect the power cords and all external cables.

  • Page 86: Installing A Memory Module

    7. Reconnect the external cables and power cords to the server; then, connect the power cords to electrical outlets. 8. Turn on the attached devices; then, turn on the server. IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 87: Removing And Replacing Tier 2 Crus

    Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for the server. The illustrations in this document might differ slightly from your hardware.
  • Page 88 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

  • Page 89: Removing And Installing Internal Drives

    Removing and installing internal drives This section describes the removal and installation of internal drives. See the User’s Guide for more information about the types of drives that the server supports. The following illustration shows the location of the internal drive bays. Bay 1 Bay 2 Bay 3...
  • Page 90 8. If you are instructed to return the drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3105 Type 4347: Problem Determination and Service Guide...
  • Page 91 Installing a CD or DVD drive To install a CD or DVD drive in bay 1 or 2, complete the following steps. 1. If you are replacing a removed drive with a new drive, make sure that: v You have all the cables and other equipment that are specified in the documentation that comes with the new drive.
  • Page 92 4. Install the blue drive retainer clip into the screw holes on the side of the drive (with the blue side of the clip facing outward). 5. Align the drive assembly with the guide rails in the bay. Push the drive into the bay. IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 93: Removing An Optional Tape Drive

    6. Connect one end of the signal cable into the back of the drive and make sure that the other end of this cable is connected into the IDE connector on the system board. See “System-board internal connectors” on page 8 for the connector locations on the system board.

  • Page 94: Installing An Optional Tape Drive

    8. Reconnect the external cables and power cords to the server; then, connect the power cords to electrical outlets. 9. Turn on the attached devices; then, turn on the server. IBM System x3105 Type 4347: Problem Determination and Service Guide...
  • Page 95 Removing a SATA hard disk drive To remove a SATA disk drive from bay 4 or 5, complete the following steps. Locking latch Thumbscrew 1. Read the safety information that begins on page vii and “Installation guidelines” on page 59. 2.
  • Page 96 12. Reconnect the external cables and power cords to the server; then, connect the power cords to electrical outlets. 13. Turn on the attached devices; then, turn on the server. IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 97: Removing The System Fan

    Removing the system fan Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 2 minutes with the cover removed. To remove the system fan, complete the following steps. System fan Rubber grommets...

  • Page 98: Installing The System Fan

    7. Reconnect the external cables and power cords to the server; then, connect the power cords to electrical outlets. 8. Turn on the attached devices; then, turn on the server. IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 99: Removing The Front Control Panel

    Removing the front control panel To remove the control panel, complete the following steps. Control panel 1. Read the safety information that begins on page vii and “Installation guidelines” on page 59. 2. Turn off the server and all peripheral devices; then, disconnect the power cords and all external cables.

  • Page 100: Installing The Front Control Panel

    8. Reconnect the external cables and power cords to the server; then, connect the power cords to electrical outlets. 9. Turn on the attached devices; then, turn on the server. IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 101: Removing And Replacing Frus

    Removing and replacing FRUs Field replaceable units (FRUs) must be installed only by trained service technicians. The illustrations in this document might differ slightly from your hardware. Removing the power supply When you remove or install a power supply, observe the following precautions. Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following...
  • Page 102 8. If you are instructed to return the power supply, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 103: Installing The Power Supply

    Installing the power supply To install the power supply, complete the following steps. 1. Carefully insert the power supply into the chassis; then, position it on the mounting bracket and slide to the rear of the chassis. 2. Install the four screws that secure the power supply to the chassis. 3.

  • Page 104: Removing The Microprocessor And Heat Sink

    Dropping the microprocessor during removal can damage the contacts. Also, contaminants on the microprocessor contacts, such as oil from your skin, can cause connection failures between the contacts and the socket. IBM System x3105 Type 4347: Problem Determination and Service Guide...
  • Page 105 Microprocessor retention latch 10. Remove the microprocessor by using the vacuum tool and completing the following steps. Vacuum tool Microprocessor Socket a. Squeeze and hold the bladder of the tool; then, place the suction cup on the microprocessor and release the bladder. b.

  • Page 106: Installing The Microprocessor And Heat Sink

    Also, contaminants on the microprocessor contacts, such as oil from your skin, can cause connection failures between the contacts and the socket. 2. Install the microprocessor by using the vacuum tool and completing the following steps. IBM System x3105 Type 4347: Problem Determination and Service Guide...
  • Page 107 Vacuum tool Microprocessor Socket a. Squeeze and hold the bladder of the tool; then, place the suction cup on the microprocessor and release the bladder. Note: To maintain the correct orientation between the microprocessor and the microprocessor socket during installation, align the triangle-shaped indicator on one corner of the microprocessor with the 45-degree angle on one corner of the socket.

  • Page 108: Removing The System Board

    Adapters (see “Removing an adapter” on page 65) v Microprocessor and heat-sink (see “Removing the microprocessor and heat sink” on page 86) IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 109: Installing The System Board

    v DIMMs (see “Removing a memory module” on page 67) v Battery (see “Removing the battery” on page 69) 7. Remove the seven screws that secure the system board to the chassis. 8. Slide the system board toward the front of the server to disengage the tabs in the chassis;...
  • Page 110 Set the system date and time. b. Set the passwords, if necessary. c. Save the configuration. 11. Update the BIOS and VPD code (see “Updating the firmware” on page 93). IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 111: Chapter 5. Configuration Information And Instructions

    Configuring the server The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server. Use this CD during the initial installation of your server to configure basic hardware features and to simplify your operating-system installation.

  • Page 112: Using The Configuration/Setup Utility Program

    Configuration/Setup Utility menu. 3. Follow the instructions on the screen. See the User’s Guide on the IBM System x Documentation CD for more detailed information about the Configuration/Setup Utility program. Using the Boot Menu program...

  • Page 113: Enabling The Broadcom Netxtreme Gigabit Ethernet Boot Agent

    For device drivers and information about configuring the Gigabit Ethernet controller, go to http://www.ibm.com/servers/ eserver/support/xseries/index.html. Chapter 5. Configuration information and instructions...
  • Page 114 IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 115: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system or optional device and whom to call for service, if it is necessary.

  • Page 116: Software Service And Support

    You can find service information for your IBM systems and optional devices at http://www.ibm.com/servers/eserver/support/xseries/index.html Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with System x and xSeries servers, BladeCenter products, Intellistation workstations, and appliances. For information about which products are supported by Support Line in your country or region, see http://www.ibm.com/services/sl/products/.

  • Page 117: Appendix B. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 118: Important Notes

    IBM. Maximum memory may require replacement of the standard memory with an optional memory module. IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 119: Product Recycling And Disposal

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
  • Page 120 EEE on the environment and human health due to the potential presence of hazardous substances in EEE. For proper collection and treatment, contact your local IBM representative. IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 121: Battery Return Program

    United States, go to http://www.ibm.com/ibm/environment/ products/batteryrecycle.shtml or contact your local waste disposal facility. In the United States, IBM has established a collection process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.

  • Page 122: Industry Canada Class B Emission Compliance Statement

    Consult an IBM authorized dealer or service representative for help. Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from IBM authorized dealers. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 123: Japanese Voluntary Control Council For Interference (Vcci) Statement

    Japanese Voluntary Control Council for Interference (VCCI) statement Appendix B. Notices...
  • Page 124 IBM System x3105 Type 4347: Problem Determination and Service Guide...

  • Page 125: Index

    81 POST/BIOS 16 controls and indicators 4 SCSI 48 cooling 3 error logs cover POST 16 installing 62 system event/error 16 removing 61 error symptoms customer replaceable units (CRUs) 54 keyboard 31 mouse 31 © Copyright IBM Corp. 2007...
  • Page 126 1 73 notices and statements 2 drive, bay 2 73 drive, bay 3 73 drive, bay 4 or 5 78 fan sink 88 online publications 2 fan, system 80 IBM System x3105 Type 4347: Problem Determination and Service Guide...
  • Page 127 option removing (continued) connectors 7 DIMM 67 optional device diskette drive 72 problems 35 drive, bay 1 72 drive, bay 2 72 drive, bay 3 72 drive, bay 4 77 drive, bay 5 77 parts fan sink 86 keyboards 55 fan, system 79 parts listing 53, 54 internal drives 71...
  • Page 128 United States FCC Class B notice 103 update failure, BIOS 46 updating firmware 93 USB problems 39 using Boot Menu program 94 utility Configuration/Setup 94 video controller 3 video problems 33 weight 3 IBM System x3105 Type 4347: Problem Determination and Service Guide...
  • Page 130 Part Number: 43W7037 Printed in USA (1P) P/N: 43W7037...

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