IBM System x3100 M4 Type 2582 Problem Determination And Service Manual page 152

Table 7. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, "Parts listing, System x3100 M4 Type 2582," on page 151 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a Trained
service technician.
v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and
new device drivers or to submit a request for information.
Message
number Component
202-801-xxx Memory
202-802-xxx Memory
132
IBM System x3100 M4 Type 2582: Problem Determination and Service Guide
Test State
Memory Stress Aborted
Test
Memory Stress Aborted
Test
Description Action
Internal program
1. Turn off and restart the system.
error.
2. Make sure that the DSA code is at
the latest level. For more information
and to download the utilities, go to
http://www.ibm.com/systems/support/
supportsite.wss/
docdisplay?brandind=5000008
&lndocid=SERV-DSA.
3. Make sure that the server firmware is
at the latest level. The installed
firmware level is shown in the DSA
event log in the Firmware/VPD
section for this component. For more
information, see "Updating the
firmware" on page 267.
4. Run the test again.
5. Turn off and restart the system if
necessary to recover from a hung
state.
6. Run the memory diagnostics to
identify the specific failing DIMM.
7. If the failure remains, go to the IBM
website for more troubleshooting
information at http://www.ibm.com/
systems/support/supportsite.wss/
docdisplay?brandind=5000008
&lndocid=SERV-CALL.
General error:
1. Make sure that all memory is enabled
memory size is
by checking the Available System
insufficient to run
Memory in the Resource Utilization
the test.
section of the DSA event log. If
necessary, enable all memory in the
Setup utility (see "Using the Setup
utility" on page 271).
2. Make sure that the DSA code is at
the latest level. For more information
and to download the utilities, go to
http://www.ibm.com/systems/support/
supportsite.wss/
docdisplay?brandind=5000008
&lndocid=SERV-DSA.
3. Run the test again.
4. Run the standard memory test to
validate all memory.
5. If the failure remains, go to the IBM
website for more troubleshooting
information at http://www.ibm.com/
systems/support/supportsite.wss/
docdisplay?brandind=5000008
&lndocid=SERV-CALL.