IBM System x3100 M4 Type 2582 Problem Determination And Service Manual page 155

Table 7. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, "Parts listing, System x3100 M4 Type 2582," on page 151 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a Trained
service technician.
v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and
new device drivers or to submit a request for information.
Message
number Component
215-802-xxx Optical Drive
215-803-xxx Optical Drive
Test State
Aborted
v Verify Media
Installed
v Read/ Write
Test
v Self-Test
Messages and
actions apply to
all three tests.
Failed
v Verify Media
Installed
v Read/ Write
Test
v Self-Test
Messages and
actions apply to
all three tests.
Description Action
A read error was
1. Close the media tray and wait 15
encountered.
seconds.
2. Run the test again.
3. Insert a new CD/DVD into the drive
and wait for 15 seconds for the
media to be recognized.
4. Run the test again.
5. Check the drive cabling at both ends
for loose or broken connections or
damage to the cable. Replace the
cable if it is damaged.
6. Run the test again.
7. Make sure that the DSA code is at
the latest level. For more information
and to download the utilities, go to
http://www.ibm.com/systems/support/
supportsite.wss/
docdisplay?brandind=5000008
&lndocid=SERV-DSA.
8. Run the test again.
9. For additional troubleshooting
information, go to
http://www.ibm.com/support/
docview.wss?uid=psg1MIGR-41559.
10. Run the test again.
11. Replace the CD/DVD drive.
12. If the failure remains, go to the IBM
website for more troubleshooting
information at http://www.ibm.com/
systems/support/supportsite.wss/
docdisplay?brandind=5000008
&lndocid=SERV-CALL.
The disc might be
1. Wait for the system activity to stop.
in use by the
2. Run the test again
system.
3. Turn off and restart the system.
4. Run the test again.
5. Replace the CD/DVD drive.
6. If the failure remains, go to the IBM
website for more troubleshooting
information at http://www.ibm.com/
systems/support/supportsite.wss/
docdisplay?brandind=5000008
&lndocid=SERV-CALL.
135
Chapter 3. Diagnostics