Dell C5765dn User Manual page 562

22 Problem Solving
Status Code
016-569
[Cause]
[Remedy] Contact Customer Support at dell.com/contactdell.
016-574
[Cause]
[Remedy] Confirm the connection to the DNS server. Check whether the FTP server name is
016-575
[Cause]
[Remedy] Specify the correct DNS server address. Or, specify the destination FTP server by using
016-576
[Cause]
[Remedy] Ensure that both the destination FTP server and the machine are available for network
016-577
[Cause]
[Remedy] Take one of the following measures:
016-578
[Cause]
[Remedy] Check whether the login name (user name) and password are correct.
016-579
[Cause]
[Remedy] Check whether the FTP server's save location is correct.
016-580
[Cause]
[Remedy] Confirm the access privilege for the FTP server.
016-581
[Cause]
[Remedy] Change the file name or forwarding destination folder of the scan server. Also try moving
016-582
[Cause]
[Remedy] Take one of the following measures:
562
Authentication Agent error
The machine failed to transfer data using FTP of the Scan to PC service because the host
or server name of the FTP server could not be resolved when accessing the DNS server.
registered correctly on the DNS server.
The machine failed to transfer data using FTP of the Scan to PC service because the
DNS server address was not registered on the machine.
its IP address.
The machine failed to transfer data using FTP of the Scan to PC service because it could
not connect to the FTP server.
communications, by checking the following conditions:
• The IP address of the server is set correctly.
• The network cables are plugged in securely.
Unable to connect to the FTP service of the destination server.
• Check whether the FTP service of the server is activated.
• Check whether the FTP port number of the server is correctly registered on the
machine.
The machine failed to transfer data using FTP of the Scan to PC service because of
unsuccessful login to the FTP server.
The machine failed to transfer data using FTP of the Scan to PC service because the
scanned image could not be saved in the FTP server after connection.
The machine failed to transfer data using FTP of the Scan to PC service because the file
or folder name on the FTP server could not be retrieved after connection.
The machine failed to transfer data using FTP of the Scan to PC service because the
suffix of the name of the file or folder exceeded the limit value when the machine was
connected to the server and the name of a file or folder on the server was determined.
or deleting the files within the forwarding destination folder.
The machine failed to transfer data using FTP of the Scan to PC service because files
could not be created on the FTP server after connection.
• Check whether the specified file name can be used in the save location.
• Check whether enough space is available in the save location.
Cause and Remedy