Troubleshooting - Dell C5765dn User Manual

22 Problem Solving

Troubleshooting

This section describes troubles that may occur with the machine and their solutions.
Follow the troubleshooting procedure below to solve the problems.
The machine does not work
properly.
No
A message is displayed.
No
The image quality is poor.
No
Trouble during copying
No
Trouble during printing
No
Trouble during faxing
No
Trouble during scanning
No
Network-related Problems
No
Media Print - Text-related
Problems
No
Media Print - Photos-related
Problems
If the error is not resolved even after following the above procedure, contact Customer
Support at dell.com/contactdell.
510
Action Refer to "Machine Trouble" (P.511).
Yes
Cause Has a paper or document jam occurred?
Yes Action For information on paper jams, refer to "Paper Jams" (P.617).
For information on document jams, refer to "Document Jams"
(P.624).
Cause Is a status code displayed?
Action Refer to "Status Code" (P.553).
Action Refer to "Image Quality Trouble" (P.516).
Yes
Action Refer to "Trouble during Copying" (P.521).
Yes
Action Refer to "Trouble during Printing" (P.525).
Yes
Action Refer to "Trouble during Faxing" (P.528).
Yes
Action Refer to "Trouble during Scanning" (P.532).
Yes
Action Refer to "Network-related Problems" (P.537).
Yes
Action Refer to "Media Print - Text Trouble" (P.551).
Yes
Action Refer to "Media Print - Photos Trouble" (P.552).
Yes
No