Dell C5765dn User Manual page 512

22 Problem Solving
Symptom
Unable to print, or
unable to copy.
The <Data>
indicator does not
light even though
you instructed the
machine to print.
Paper is not fed
from Tray 5.
Unsatisfactory
print quality.
Unable to print
text correctly.
(Text is garbled.)
Unable to insert
or remove a paper
tray.
512
Cause
Is a message displayed on the
touch screen?
Is the memory capacity
insufficient?
Is the print mode [Off-line]?
Is the power cord
disconnected from the
machine?
Is the interface cable
connected?
Is the computer's
environment correctly set?
Is the required port status set
to [Enabled]?
Is the specified size paper
loaded in the tray?
A probable cause is an image
defect.
Non-standard fonts are used
for printing.
Did you open a cover or turn
the machine off during
printing?
Remedy
Follow the instructions displayed to resolve
the problem.
Perform one of the following:
• Set [Image Quality] to [Standard] in the
print driver, or try printing again by setting
[Print Page Mode] to [On].
• Set the status of the unused ports to
[Disabled].
Press the <Machine Status> button to check
the [Print Mode] on the [Machine Status]
screen. If [Print Mode] is set to [Off-line],
select [On-line].
Switch the main power and power off, and
then firmly plug the power cord into the
connector of the machine and power outlet.
Then switch the main power and power on.
Refer to "Power Source" (P.34).
Check the interface cable connection.
Check the computer environment such as
print driver settings.
Check the status of the port to use, and then
set the port status to [Enabled].
Refer to "Port Settings" (P.324).
Follow the instructions displayed to load
paper of correct size, and then try again.
Refer to "Loading Paper in Tray 5 (Bypass
Tray)" (P.211).
Resolve the problem by referring to "Image
Quality Trouble".
Refer to "Image Quality Trouble" (P.516).
Check the application or print driver settings.
If PostScript is being used, download the
required fonts.
Do not forcibly insert or remove the paper
tray. Switch off the power. In a few seconds,
switch on the power. When the machine is
ready to receive data, insert or remove the
paper tray.