Remote Support Setup - Fujitsu ETERNUS DX80 S2 User's Manual & Installation Instructions

Chapter 5 Setup
5.2 ETERNUS DX Disk Storage System Monitoring Setup
2
Check the result of the test transmission.
Check that the SNMP Trap is notified to the monitoring server.
For details on the messages of the SNMP Trap for test transmission, refer to "User's Guide -Installation &
Operation-".
If the SNMP Manager cannot receive an SNMP Trap, check that the network has no trouble, and the
settings for the ETERNUS DX Disk storage system are correct.
• Is the LAN between the monitoring server and ETERNUS DX Disk storage system connected correctly?
Execute the "ping" command from the monitoring server, and confirm the reply from the ETERNUS
DX Disk storage system.
When "ICMP" is disabled by the firewall settings for ETERNUS Web GUI, the "ping" command cannot
be used for confirmation. Enable "ICMP" before executing the "ping" command.
• Is the monitoring software set correctly to monitor the ETERNUS DX Disk storage system?
• Are the SNMP environment settings and the transmission destination for the SNMP Trap set correctly
on the ETERNUS DX Disk storage system?
5.2.5

Remote Support Setup

When using the remote support, reporting problems in the ETERNUS DX Disk storage system to the remote
support center must be set.
Remote support allows prompt detection and resolution of trouble.
There are two types for performing remote support function; by using AIS Connect function and by using
REMCS.
• Note that AIS Connect and REMCS are not available in some regions. Contact the Support Department for
details.
• AIS Connect and REMCS cannot be used at the same time. AIS Connect function can only be used when
REMCS is not specified or is stopped. When REMCS is used, suspend the REMCS function, and then enable
the AIS Connect function. Refer to "ETERNUS Web GUI User's Guide" for details.
ETERNUS DX80 S2/DX90 S2 Disk storage system User's Guide -Installation-
132
Copyright 2013 FUJITSU LIMITED
End of procedure
P3AM-4832-07ENZ0