Figure 5.2 Overview Of The Ais Connect Function - Fujitsu ETERNUS DX80 S2 User's Manual & Installation Instructions

Chapter 5 Setup
5.2 ETERNUS DX Disk Storage System Monitoring Setup
■ AIS Connect function
●
Overview of the AIS Connect function

Figure 5.2 Overview of the AIS Connect function

Customer network
ETERNUS DX
Disk storage system
The diagram above describes the overview of the AIS Connect function. The left-hand side represents the
customer and the right-hand side represents the service provider. The connection set-up initiative is always
from the customer side based on regular AIS Connect agent contacts (Simple Object Access Protocol (SOAP)
messages) with the AIS Connect server that can be reached via the Internet.
AIS Connect agent requests to the AIS Connect server can be handled directly and immediately. AIS Connect
server requests to the AIS Connect agent (remote access) cannot be sent until the next contact has been
set up. If remote access of the AIS Connect is enabled by the customer, the AIS Connect agent then
executes the requests from customer operations such as setting up a tunnel for "remote access" or
initiating a file transfer.
Contact set-up and request processing are performed via an HTTPS tunnel. Under certain circumstances,
the firewall must be configured on the customer side to enable this type of tunnel to be set up. Likewise,
proxies (plus ID and password) can be specified during Internet access configuration.
AIS Connect agent can perform the following actions:
- Notifying events (Information event, Warning event, or Error event) in the ETERNUS DX Disk storage
system to the AIS Connect server
- Sending ETERNUS DX Disk storage system logs to the AIS Connect server
- Remote access from the AIS Connect server to the ETERNUS DX Disk storage system
ETERNUS DX80 S2/DX90 S2 Disk storage system User's Guide -Installation-
[Encrypted] Internet
Customer
LAN
Access firewall
HTTPS tunnel
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Demilitarized zone
Remote support center
(DMZ)
Monitoring
AIS Connect
server
Diagnosis
P3AM-4832-07ENZ0