Remote Support Setup - Fujitsu Eternus DX60 User Manual

Chapter 7 Setup
> 7.4 Monitoring Setup
7.4.4

Remote Support Setup

When using remote support service, set to report any ETERNUS DX60/DX80/DX90 problems to
the remote support center.
The following explains how to set the device for remote support.
In the remote support setting, register the setting environment to connect to the remote support
center, and customer information to send to the remote support center.
For details on the setting, refer to "ETERNUS DX60/DX80/DX90 Web GUI User Guide".
Refer
Procedure
1
2
P3AM-3042-06ENZ0 ETERNUS DX60/DX80/DX90 Disk storage system User Guide
Start GUI and check if ServerView management device's IP address is set correctly in the
Trap setting of [Setup SNMP Agent].
Remote support service enables problems to be found and resolved
quickly.
"ETERNUS DX60/DX80/DX90 Web GUI User Guide"
Start GUI.
Click [Setup Remote Support] under the [Remote Support] menu on the [Global
Settings] tab in the GUI screen.
The [Setup Remote Support] screen appears.
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End of procedure
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