Items To Confirm Before Contacting A Sales Representative; Figure 11.3 Label Location - Fujitsu PRIMEQUEST 2000 Series Administration Manual

CHAPTER 11 Error Notification and Maintenance (Contents, Methods, and Procedures)
11.2 Troubleshooting

11.2.2 Items to confirm before contacting a sales representative

Before contacting your sales representative, confirm the following details.
Print the sheet in
- Items to confirm
Model name and type of the main unit.
- You can confirm the model name and type with the MMB Web-UI. You can also confirm them from the
label affixed to the main unit.
- Hardware configuration (types and locations of the supplied built-in options)
- Configuration information (BIOS setup utility settings)
- OS used
- LAN/WAN system configuration
- Symptoms (e.g., what happened at the time, message displayed)
Sample messages:
System event log: See
- Occurrence date and time
- Server installation environment
- Status of various lamps
11.2.3 Sales representative (contact)
Contact your sales representative in the following cases:
- For a repair not under any support service contract

FIGURE 11.3 Label location

No.
(1)
(2)
Appendix M Failure Report
FIGURE 11.8 System event log display
Description
Model name
Serial number
Sheet, and enter the necessary information.
216
.
C122-E175-02EN