Troubleshooting; Defining The Problem - Xerox ColorQube 9301 User Manual

Troubleshooting

Defining the Problem

This section contains problem-solving procedures to help you locate and resolve a problem.
Some problems can be resolved by rebooting your printer. Refer to
instructions about power procedures.
If rebooting the printer does not resolve the problem, use the instructions contained in this guide to
identify and solve the problem. If you still cannot fix the problem, contact the Xerox Support Center for
advice.
Faults
There are different categories of faults that can occur on your printer and different ways in that they
are identified, depending on the type of fault. This section provides an overview of the different types
of faults and the way these faults are displayed and recorded.
Your printer has three fault types, Hard Down faults, Custom Clearable faults, and Status Messages.
Within each fault type, there are subgroups of fault categories relating to the effect the fault has on
the printer operation. The fault display generated for each fault depends on the category of that fault.
Hard Down Faults
Hard Down faults prevent a subsystem, module, or component from functioning properly. There are
three categories of Hard Down faults:
• Low Level Fault: This fault occurs when a subsystem or module is unable to function correctly. For
example, if during a stapler job, a fault is detected, other features are still functional, but the
stapler is unavailable.
• Failure Fault: This fault is declared when a low-level fault causes a major subsystem to function
incorrectly. For example, a fault occurs with the cleaning unit causing the print and copy features
to become non-functional.
• Fatal Fault: This fault occurs when an existing system-wide failure is unrecoverable. For example, a
power fault occurs causing the printer to be inoperable.
Customer Clearable Faults
A Customer Clearable fault is a fault that can be cleared by the user. There are three categories of
Customer Clearable faults:
• Low-Level Fault: This occurs when a subsystem detects a customer clearable fault. For example,
when a stapler runs out of staples, the print and copy features are still operable, but the stapler
function is not.
• Failure Fault: This is declared when a Low-Level Fault causes a major subsystem to become
unavailable. For example, when a paper misfeed is detected, the print and copy functions are
made inoperable until the paper is cleared by the user.
• Reset Fault: This can be cleared by powering the printer off and then on.
Power Options
ColorQube 9301/9302/9303 Multifunction Printer
Troubleshooting
on page 244 for
251
User Guide