Related Manuals for Xerox DocuPrint 96/4635/180 IPS
Summary of Contents for Xerox DocuPrint 96/4635/180 IPS
- Page 1 Xerox DocuPrint 96/4635/180 IPS Troubleshooting Guide Version 7.1 August 2000 721P88190...
- Page 2 Printed in the United States of America Publication number: 721P88190 Xerox® and all Xerox products mentioned in this publication are trademarks of Xerox Corporation. Products and trademarks of other companies are also acknowledged.
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Page 3: Laser Safety
The laser danger labels on the system are for Xerox service representatives and are on or near panels or shields that must be removed with a tool. DO NOT REMOVE LABELED PANELS OR PANELS NEAR LABELS. -
Page 4: Operation Safety
Operation safety Your Xerox equipment and supplies have been designed and tested to meet strict safety requirements. They have been approved by safety agencies, and they comply with environmental standards. Please observe the following precautions to ensure your continued safety. -
Page 5: Table Of Contents
Clearing bypass transport paper jams 3-21 Paper curl and paper jams 3-23 Measuring the paper curl 3-23 Adjusting the decurler lever 3-24 4. Correcting skewed or damaged printing 5. Correcting stacker problems 6. System unresponsive Index INDEX-1 XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE... - Page 6 TABLE OF CONTENTS XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE...
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Page 7: About This Guide
About this guide This guide is designed for Xerox DocuPrint 96/4635/180 IPS operators whose job consists of the routine operation of one of these systems. - Page 8 “Enter” — Within procedures, the two-step process of keying in data and pressing <ENTER> (for example, enter y). • Italics — Document and library names are shown in italics (for example, the Xerox DocuPrint 96/4635/180 IPS Troubleshooting Guide). • Capitalization of graphical user interface (GUI) window titles matches the titles as they appear on the screen.
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Page 9: Related Publications
This document is part of the Xerox DocuPrint IPS publication set. Xerox documents Following is a list of all Xerox DocuPrint IPS documents. For a complete list and description of available Xerox documentation, refer to the Xerox Customer Documentation Catalog (publication number 610P17517), or call your service representative. - Page 10 INTRODUCTION XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE...
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Page 11: Calling For Service
— Previous conditions under which the application has printed properly. Give this information to a customer service representative, who will discuss the information and give you an estimated time of arrival or assist you over the phone to resolve the problem. XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE... -
Page 12: Enabling And Disabling The Modem For Remote Service
5. When the service is complete, disable the modem (see “Disabling your modem” section later in this chapter). 6. Place the system back online. XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE... -
Page 13: Enabling Your Modem
Disable your modem at the graphical user interface following these steps: 1. Select the Configuration pull-down menu of the IPS main window. 2. Select the Modem Enable/Disable menu item. 3. At the Modem Enable/Disable window, select Disabled, then click Apply. XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE... - Page 14 CALLING FOR SERVICE XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE...
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Page 15: Fault Masking
(for example, the location of the paper jam), touch the Fault List icon (shown below) on the printer console to display the Fault List screen. Figure 2-1. Fault List icon XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE... - Page 16 If a fault exists in the system at the time that a masked fault occurs, the printer console displays only the Fault icon. The remaining masked fault condition messages still display in the message area of the printer console. XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE...
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Page 17: Clearing Paper Misfeeds And Jams
Paper jams and misfeeds can be greatly reduced or eliminated if you use the correct type of paper under the right conditions. Refer to Helpful Facts About Paper for information on paper selection and care. XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE... -
Page 18: Clearing A Feeder Tray Fault
2. Press the Tray Unlock button on the front left of the paper tray. 3. When the Ready To Open indicator is lit, pull the bar up and out to open the tray. Pull the tray all the way out for best results. XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE... - Page 19 Note: If the 96/4635/180 IPS does not continue printing after a paper tray fault or after paper is loaded, pull out the tray, then push it back in. The system should resume printing. XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE...
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Page 20: Frequent Misfeeds
1. Clear any misfeeds that have occurred, but do not latch the paper feeder assembly. If necessary, unlatch it by pressing down on the bright green lever on the right side of the paper tray. XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE... - Page 21 3. Latch the paper feeder assembly by pressing down on the bright green dot. Slide the paper tray completely back into the printer. Operate the system as usual. If you continue to experience misfeeds, place a service call. XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE...
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Page 22: Clearing Paper Jams
Figure 3-1. Area jam clearance labels inside the printer Each handle, lever, or knob that must be moved to clear a jam is bright green and marked with an arrow indicating the direction it moves. XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE... - Page 23 6. Discard any damaged sheets sent to the sample tray or purge tray. Sometimes it is necessary to clear the entire paper path, if jams continue to occur after you have cleared one area. XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE...
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Page 24: Job Recovery
2. Check the sheets immediately before and after the offset sheet to see if there are any missing or duplicate sheets in the job. 3. Check the output for data missing from the pages. XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE... -
Page 25: Printer Areas
The following illustration shows all the jam clearance areas for the 96/4635/180 IPS. Figure 3-2. Jam clearance areas The following illustrations show the individual jam clearance areas of the 96/4635/180 IPS printer. Figure 3-3. Area 2 XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE... - Page 26 CLEARING PAPER MISFEEDS AND JAMS Figure 3-4. Area 3 Figure 3-5. Area 4 3-10 XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE...
- Page 27 CLEARING PAPER MISFEEDS AND JAMS Figure 3-6. Area 5 Figure 3-7. Area 6 XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE 3-11...
- Page 28 CLEARING PAPER MISFEEDS AND JAMS Figure 3-8. Area 7 3-12 XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE...
- Page 29 Note: If jammed paper rips as you are removing it from area 8, you may have to use the pinch lever in area 9 to remove the paper. Refer to the note following the figure illustrating area 9. XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE 3-13...
- Page 30 Warning: This area of the printer may be hot. Be careful when inserting your hand. Ä 3. Remove any paper caught in this area. 4. Replace the green pinch lever to its original position. 5. Discard any paper you removed. 3-14 XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE...
- Page 31 CLEARING PAPER MISFEEDS AND JAMS Figure 3-11. Area 10 Figure 3-12. Area 11 XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE 3-15...
- Page 32 CLEARING PAPER MISFEEDS AND JAMS Figure 3-13. Area 12 Note: For 180 IPS, when clearing area 12, you are required to clear areas 12 and 13. 3-16 XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE...
- Page 33 Figure 3-14. Area 13 Figure 3-15. Area 14 Note: You may sometimes find paper lying on top of area 14, even though there is no message indicating a jam in this area. Discard the paper. XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE 3-17...
- Page 34 CLEARING PAPER MISFEEDS AND JAMS Figure 3-16. Area 15 Figure 3-17. Area 16 Note: For 180 IPS, when clearing area 16, you are required to clear areas 16 and 17. 3-18 XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE...
- Page 35 CLEARING PAPER MISFEEDS AND JAMS Figure 3-18. Area 17 Figure 3-19. Area 18 XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE 3-19...
- Page 36 18. Check for this message when clearing an area 18 paper jam. If your printer has frequent jams in this area, you may need to clean the Q1107A sensor. Refer to the “Cleaning the sensors and the reflecting surfaces” section of the Xerox DocuPrint 96/4635/180 Guide to Performing Routine Maintenance. 3-20...
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Page 37: Clearing Bypass Transport Paper Jams
2. Press the area 19 green lever in the direction of the arrow printed on it. 3. Remove any paper in the exposed area. 4. Press the green lever to the left until the latch catches. XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE 3-21... - Page 38 5. Press the area 20 green lever in the direction of the arrow printed on it. 6. Remove any paper in the exposed area. 7. Press the green lever down and to the left until the latch catches. 8. Close the bypass transport module door. 3-22 XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE...
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Page 39: Paper Curl And Paper Jams
If the print curl on the printed paper stock measures between +2 and -2, do not change the decurler setting. • If the curl is between +2 and +3, or -3 and -4, use the following procedure to adjust the decurler lever. XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE 3-23... -
Page 40: Adjusting The Decurler Lever
5. If there is still a paper curl problem, perform steps 1 to 4 again. 6. If all else fails, insert paper from a new ream. 3-24 XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE... - Page 41 CLEARING PAPER MISFEEDS AND JAMS Figure 3-22. Paper curl chart XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE 3-25...
- Page 42 CLEARING PAPER MISFEEDS AND JAMS 3-26 XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE...
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Page 43: Correcting Skewed Or Damaged Printing
2. Pull the levers forward (toward you) on the silver latch release. 3. Turn both levers to the left (counter-clockwise), as illustrated in the following figure. Figure 4-1. Adjusting the registration transport roll levers XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE... - Page 44 Paper heaver than 24 pounds / 90 gsm is considered heavy weight. • The following factors may affect the positioning of the paper levers: — Machine tolerance — Paper supplier — Job type (e.g., duplex). XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE...
- Page 45 Someone unloaded paper by Unload the bin following the normal procedure. stacker opening the top cover of the See “Unloading Stacker bin” in the Xerox stacker bin. DocuPrint 96/4635/180 Guide to Performing Routine Maintenance. Paper stack falls over or slides Excessive paper curl Try adjusting for paper curl (See the “Paper...
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Page 46: Correcting Stacker Problems
CORRECTING STACKER PROBLEMS XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE... -
Page 47: System Unresponsive
3. Reboot the Sun workstation. button. Caution: Do not power off the Sun workstation to reboot it. Use the rebooting procedure described in the Xerox DocuPrint 96/4635/180 IPS Guide to Configuring and Managing the System. XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE... - Page 48 1. Lower the affected tray or stacker. the presence of a paper tray or The paper tray or stacker 2. Open, then close the drawer and/or a stacker. image on the Printer control doors. console appears faded. XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE...
- Page 49 Hold down the right mouse button to display the workspace pull-down menu. Select Restart. A confirmation prompt window appears. Select Restart again from the confirmation prompt window. 4. Restart the printer at the host. XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE...
- Page 50 SYSTEM UNRESPONSIVE XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE...
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Page 51: Index
3-4–3-5 glazing, 3-4 paper trays, clearing misfeeds, 3-2–3-3 printers, restarting, 6-3 publications, related, ix HCU errors, 3-8 Hint icon, 2-1 hotlines Q1107A sensor, 3-20 ozone information, iii safety, iv XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE INDEX-1... - Page 52 1-1 Sixth Sense Technology, 1-2 disabling a modem, 1-3 enabling a modem, 1-3 remote service, 1-2 skewed printing, correcting, 4-1 stacker problems, 5-1 system unresponsive, 6-1 Tray Unlock button, 3-2 INDEX-2 XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE...
- Page 53 ../../../IPS & LPS Graphics/DPC0010A.CGM iii ../../../IPS & LPS Graphics/DPC0010A.CGM iii ../../../IPS & LPS Graphics/70 -- modem.TIF @ 83 dpi 1-3 ../../../IPS & LPS Graphics/nps61.tif @ 300 dpi 2-1 ../../../IPS & LPS Graphics/Mt282.tif @ 300 dpi 2-2 ../../../IPS & LPS Graphics/dpc0580.cgm 3-2 ../../../IPS &...