Disabling Call Forward (Busy); Call Forward (No Answer); Enabling Call Forward (No Answer) - Cisco 7960 User Manual

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10. Call forward (busy) is enabled.
NOTE: Calls forwarded to an off-net number that are unanswered will roll over
to voice mail (if available) at the forwarded to destination. Calls that stay on-
net and are unanswered will roll over to your voice mail (if available).

Disabling Call Forward (Busy)

1. Do one of the following:
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2. On the 7960 SCCP phone, press the Dial soft key, or line or SPEAKER
button, or pickup the handset.
3. Call forwarding (busy) is disabled and the phone hangs up.

Call Forward (No Answer)

Call Forward (No Answer) allows you to forward calls that are unanswered at your
phone to the number you enter. Calls will not ring at your phone and will be sent to
the number entered as the forward destination.
Calls forwarded to an external number (7- or 10-digits) that are unanswered will roll
over to voice mail (if available) at that number. Calls forwarded to an internal
number (4-digit extension) that are unanswered will roll over to voice mail (if
available) for the called party (not the forwarding destination).
External forwarding must be supported by your system for external numbers to be
accepted. Be sure to include the access code for an outside line and the area code,
if necessary, with the external number. Up to 20 digits may be entered.
NOTE: The specified destination number is not tested for validity by the VoIP
system, but the system does check to be sure it is okay for you to forward calls
to external numbers. If you are not allowed to forward calls outside the phone
system, you will hear a message that the forward number is invalid.

Enabling Call Forward (No Answer)

NOTE: The display will show the available options as the prompts are played.
Depending on available space on the display, the final entry (usually * for re-
enter or exit) may not appear completely.
Cisco 7960/7940 Telephone User Guide
621-00000116
Call is not answered: Prompt explains call not connected and asks you
to press # to enable the forwarding number or * to exit without enabling
forwarding.
Answering machine or voice mail answers: Press # to escape, and
then press # to enable the forwarding number or * to exit without enabling
forwarding.
On the 7960 MGCP phone, ress 77# on the telephone keypad Call
forward (busy) is disabled and the phone hangs up.
On the 7960 SCCP phone, press 77# on the telephone keypad.
System Telephone Features 33