Caller Actions; Entering An Access Code; Recording A Name; Answering Privacy Guard Call - Cisco 7960 User Manual

Caller Actions

When Privacy Guard is enabled, calls that do not have any Caller ID information
are automatically answered and the caller hears an announcement followed by a
series of prompts.
The announcement explains you do not accept unidentified calls and that their
Caller ID information was not received. They are instructed to do one of the
following:
•
•
If they enter anything other than the menu options, they will be prompted two more
times to enter a valid menu option. If they do not select a valid option in the allowed
time, the call is dropped.

Entering an Access Code

If a caller presses 1, they are asked to enter an access code, which can be either
the Access Code or one of the codes in the Selective Call List, followed by the #
key. A prompt tells them to wait while the call is completed.
If an invalid access code is entered, the caller will be prompted two more times to
enter a valid access code. If they do not enter a valid access in the allowed time,
the call is dropped.

Recording a Name

If a caller presses 2, they are asked to record either their name or their company
name and press the # key. After playing the beep, the system will record up to 5
seconds.
When the user presses # or the recording time ends, a prompt tells them to wait
while the call is completed.
The system records whatever is spoken during the 5 seconds, which can be either
the caller's name or silence. If the caller does not record a name, no name will be
spoken when you answer the call.

Answering Privacy Guard Call

Once a caller has entered an access code or recorded their name, the call will ring
on your phone. If you have a display and receive caller ID information, you will see
"From Privacy Guard" on the display. If the caller entered an access code, the
access code digits will be displayed also.
If the caller entered an access code, your telephone rings normally and you are
connected to the caller when you answer the call.
Cisco 7960/7940 Telephone User Guide
621-00000116
Press 1 to enter an access code.
Press 2 to record their name so that the call can be announced, .
System Telephone Features 63