Enabling Call Forward (Busy) - Cisco 7960 User Manual

External forwarding must be supported by your system for external numbers to be
accepted. Be sure to include the access code for an outside line and the area code,
if necessary, with the external number. Up to 20 digits may be entered.
NOTE: The specified destination number is not tested for validity by the VoIP
system, but the system does check to be sure it is okay for you to forward calls
to external numbers. If you are not allowed to forward calls outside the phone
system, you will hear a message that the forward number is invalid.

Enabling Call Forward (Busy)

NOTE: The display will show the available options as the prompts are played.
Depending on available space on the display, the final entry (usually * for re-
enter or exit) may not appear completely.
1. If you have only one extension on your phone, skip to step 2. Otherwise, press
the button for the extension you want to forward.
2. Press 76# on the telephone keypad.
3. On the 7960 SCCP, press the Dial soft key.
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•
4. Enter the number to which you want to forward all your calls when busy. Be
sure to enter the number exactly as you would if you were to call that number.
Include the area code, if necessary. The display shows the number as it is
entered.
5. Press # on the telephone keypad.
6. A prompt asks you to confirm the forwarding number by pressing # or re-enter
the forwarding number by pressing *.
•
7. If you pressed *, return to step 4 or hang up.
8. If you pressed #, you are offered the option to verify the forwarding number.
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9. If you pressed 1, the forwarding number is dialed.
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32 System Telephone Features
If you do not have a previously configured forward number, you will be
instructed to enter a forwarding number and press #.
If you previously configured a forwarding number, you will be instructed
to do one of the following:
•
Press 1 to enable forwarding. Go to step 10.
•
Press 2 to change the current forwarding number. Go to step 4.
If you entered an external number, but are not allowed to forward calls to
external numbers, a prompt states the number is invalid and requests you
enter a number.
Press 1 to verify the number you entered.
Press 2 to enable the number. Go to step 10.
Call is answered by a person: Explain your call, have them hang up,
and then press # to enable the forwarding number or * to exit without
enabling forwarding.
Cisco 7960/7940 Telephone User Guide
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