Disabling Call Forward (Busy) - Cisco 7960 User Manual

4. Enter the number to which you want to forward all your calls when busy. Be
sure to enter the number exactly as you would if you were to call that number.
Include the area code, if necessary. The display shows the number as it is
entered.
5. Press # on the telephone keypad.
6. A prompt asks you to confirm the forwarding number by pressing # or re-enter
the forwarding number by pressing *.
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7. If you pressed *, return to step 4 or hang up.
8. If you pressed #, you are offered the option to verify the forwarding number.
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9. If you pressed 1, the forwarding number is dialed.
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10. Call forward (busy) is enabled.
NOTE: Calls forwarded to an off-net number that are unanswered will roll over
to voice mail (if available) at the forwarded to destination. Calls that stay on-
net and are unanswered will roll over to your voice mail (if available).

Disabling Call Forward (Busy)

1. Do one of the following:
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2. On the 7960 SCCP phone, press the Dial soft key, or line or SPEAKER
button, or pickup the handset.
3. Call forwarding (busy) is disabled and the phone hangs up.
Cisco 7960/7940 Telephone User Guide
620-05600230
If you entered an external number, but are not allowed to forward calls to
external numbers, a prompt states the number is invalid and requests you
enter a number.
Press 1 to verify the number you entered.
Press 2 to enable the number. Go to step 10.
Call is answered by a person: Explain your call, have them hang up,
and then press # to enable the forwarding number or * to exit without
enabling forwarding.
Call is not answered: Prompt explains call not connected and asks you
to press # to enable the forwarding number or * to exit without enabling
forwarding.
Answering machine or voice mail answers: Press # to escape, and
then press # to enable the forwarding number or * to exit without enabling
forwarding.
On the 7960 MGCP phone, ress 77* on the telephone keypad Call
forward (busy) is disabled and the phone hangs up.
On the 7960 SCCP phone, press 77* on the telephone keypad.
System Telephone Features 29